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  • Him Course Outline

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    Asaba Marion
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    This document outlines a course on Health Service Management that covers: 1) Uganda's national healthcare system and concepts in HSM, 2) human resource management including roles, motivation, delegation and conflict resolution, 3) health service management, and 4) communication, customer care and public relations in healthcare delivery. It also lists three references on training health workers, managing medicines and health supplies, and management skills.

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    This document outlines a course on Health Service Management that covers: 1) Uganda's national healthcare system and concepts in HSM, 2) human resource management including roles, motivation, delegation and conflict resolution, 3) health service management, and 4) communication, customer care and public relations in healthcare delivery. It also lists three references on training health workers, managing medicines and health supplies, and management skills.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    11 views1 page

    Him Course Outline

    Uploaded by

    Asaba Marion
    This document outlines a course on Health Service Management that covers: 1) Uganda's national healthcare system and concepts in HSM, 2) human resource management including roles, motivation, delegation and conflict resolution, 3) health service management, and 4) communication, customer care and public relations in healthcare delivery. It also lists three references on training health workers, managing medicines and health supplies, and management skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    Health Service Management (HSM)

    Course outline

    1. Uganda national health care system


     Uganda health sector
     Commonly used concepts used in HSM
     Leadership in health care delivery
     Sustainable development goals(SDGs)
    2. Human recourse management
     Management roles in a health facility
     Motivation
     Delegation
     Conflict resolutions
     Team building
     Decision making and critical thinking
    3. Health service management
    4. Communication, customer care and public relations in health service delivery
     Communication
     Customer care
     Public relations in health service delivery
     Management of health facility resources

    References

    1) Amri M.Ngatia, mwakilasa A.O(1993) a guide for training teachers of health workers 1st
    edition AMREF Nairobi
    2) MOH(12012) management of medicines and health supplies 1st edition
    3) Rees W.David & porter Christian(2008) skills of management .6th edition ,Palgrave
    Macmillan

    Compiled for CM/CN by: Ms. Marion

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