IAN TUCKER

Benalmádena, Málaga• 605 21 78 98 (Whatsapp)• itucker711@gmail.com • www.linkedin.com/in/ian-tucker-it711

BUSINESS/DATA ANALYST

An analyst with experience providing data driven insights that improve and streamline
business processes. In three years in the transportation industry I worked with and
presented data from various formats to inform business decisions regarding new bus lanes,
quarterly software rollouts, assessing web application performance and more. Excited to
explore opportunities at companies where I can use my data analysis experience to make a
positive impact, and where I have opportunities to develop my technical skills and grow my
career.

PROFESSIONAL EXPERIENCE

Consejería de Educación y Deporte de la Junta de Andalucía, Spain Oct 2021 - May 2022
Auxiliar de Conversación
● Delivered content based English instruction at a bilingual primary and secondary school to
develop students speaking, writing, reading, and listening skills.

Massachusetts Bay Transportation Authority, Boston, MA 2019 - 2022

Multiple positions held
Business Analyst (Contract) August 2020 – March 2022
● Led the transition from a paper-based transit scheduling practice by implementing
scheduling software and a web application for work assignment.
● Analyzed data from 2000 employees and used reports generated to guide outreach and
product strategies resulting in 100% employee training completion and a 40% reduction in
remote technical application support.
● Designed dashboards and other graphics in Tableau and Excel to elucidate data patterns and
trends.
● Presented quarterly powerpoints to team leadership to assess project goals and recommend
data driven improvements
● Utilized Microsoft Access to query end user connections when picking work in the HASTUS
BidWeb application (500k+ rows) to improve application performance.
● Developed and maintained program documentation, including business-processes,
application training manuals and technical support guides

Technical Trainer/Support Specialist (Contract) October 2019 – August 2020

● Coordinated with MBTA Bus and Rail Leadership, IT department, and Customer Service
Department to identify differences in current and future-state business processes, to ensure
buy-in from all stakeholders.
● Provided on-site and remote technical outreach to all application end-users by triaging
software defects and maintaining detailed records in ServiceNow.
● Maintained MBTA.com/pick, a new user-facing web page with training and software
information.
Operations Technology Intern June 2019 – August 2019
● Built and edited SQL queries to pull historical runtime data for MBTA bus routes.
● Created graphs of historical run-time data featured in the 2019 “Congestion in the
Commonwealth” MassDOT report depicting
○ changes in congestion in MBTA bus routes
○ effectiveness over time of implemented bus lanes

EDUCATION

University of Massachusetts Amherst 2015-2019

Bachelor of Science in Mathematics with a Statistics Concentration

SKILLS

Hard Skills: Excel, Powerpoint, Access, Tableau, SQL, Microsoft Office Suite, English (Native), Spanish
(Fluent), Python
Soft Skills: Collaboration, Data analysis, Technical writing