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there is one aspect of continuous improvement I simply don’t see practiced enough –
measurement systems analysis.So, what I want to do in this article is offer an overview of what
measurement systems analysis (MSA) is all about.
MSA is a process used to evaluate the suitability of a measuring system for use. A measuring
system can be any combination of a transducer, signal conditioner, display, recorder, or data
acquisition system used to obtain a measurement. A measuring system is suitable if it meets the
required technical performance specifications. MSA is used to identify and quantify the sources
of variation in a measuring system.
Procedure of MSA: Gage R&R Study
A software program at a thermal control company is programmed to cut a piece of metal to 12
inches. This piece of metal will eventually become a housing for a thermal control, so it’s
imperative that the first piece of metal measure accurately each time. As part of this company’s
quality control, they’ve created a measurement system in which line operators randomly pull
pieces of metal off the line to measure them with a digital length gauge. This helps to ensure
the machine’s ability to accurately cut the metal.
But how do these operators know that they can rely on their digital length gauge? In this case,
the company decides to perform a Gage Repeatability and Reproducibility Study (Gage R&R).
Step 4: Calculations
Once the operators have completed all three rounds of measurement, the study organizer will
compare each set of measurements to three evaluation areas. First, the organizer will compare
each measurement to a master value. Second, the organizer will compare each operator’s
measurements across all three rounds, essentially comparing each operator to themselves. This
is called ‘within’ variation. Last, the organizer will compare each operator’s measurements to
the other appraiser’s measurements. This is called ‘among’ variation.
When the operator compares each variation measure, they’re looking for any potential
measurement error. If the ‘within’ variation varies greatly, there is likely inconsistency in the
process the operator uses to measure the sheet metal casings. If the ‘among’ variation varies
greatly, there is likely inconsistency in how each operator was trained to measure the sheet
metal casings.
Once the organizer has compared the variation measures, they’ll begin the calculation process
to identify the following information:
Mean readings for each operator
Here, the organizer is looking at the distribution of the data. If all the numbers stack close to the
desired mean, in this case, twelve inches, that means the operator, the measurement process,
and the measurement tools are working properly. This is called accuracy and usually means
everything is right on track.
**Attribute agreement is a statistical method that assesses the consistency of ratings between
two or more raters.
**Variable agreement evaluates the agreement between two or more measurement systems
that generate quantitative data.
Variation
Being able to attack variation is an extremely important aspect of continuous improvement. But
variation is a tricky opponent. The variation we see isn’t always what we think it is. Allow me to
explain with a simple diagram.
Gage R&R VariationAt the top, we see the observed process variation. In other words, this is the
data that we’d use to conduct a Process Capability Study where obviously, we’re interested in
understanding how our process variation is behaving.Unfortunately, there are two things that
make up our total observed process variation, the actual process variation, and the
measurement variation. Put another way, it’s entirely possible that the variation we’re
observing is mostly due to the measurement system, and continuing to attack the actual
process variation won’t help at all.Our actual process variation consists of short-term, long-
term, and part-to-part variation. Measurement variation consists of several characteristics
including accuracy, repeatability, reproducibility, stability, and resolution.
Sufficient Resolution
For example, let’s say we wanted to measure the heights of three children with a scale that only
measures to the nearest foot. When we did this, our results were 3 feet for child one, 4 feet for
child two, and 5 feet for child three. In other words, we only had three distinct values.As it turns
out, the key to ensuring we have adequate resolution is by determining the amount of
discrimination our scale needs.
Discrimination refers to the number of decimal places that can be measured by the system.
Increments of measure should be approximately one‐tenth of the width of the product
specification or process variation.
For example,
let’s say that we’re working with a process that has an upper customer specification limit of 80
mm and a lower customer specification limit of 60 mm.Discrimination GRRWhen we subtract 60
from 80, we learn that our tolerance is 20 mm. In other words, this measurement system needs
to be able to discriminate to at least 2 mm since 20 mm divided by 10 is 2 mm.