English General Interest Letter

«Salutation»,
 
Thank you for your recent enquiry to Bentley Motors. I am delighted to enclose
information that you have requested and I am sure it will give you an introduction to
Bentley.

Should you wish to discuss your requirements further with me or one of our
authorised dealers, please contact myself or one of my colleagues on +44 (0)1270
535032 (Monday to Friday, 08:00-20:00 GMT). Alternatively, further details can be
found on our web site www.bentleymotors.com

May I take this opportunity to thank you for the interest you have shown in Bentley
Motors.
 
Yours sincerely,

«Agent»
Bentley Team
 English CGT Prospect Letter

<<Salutation>>,

Thank you for your enquiry regarding the forthcoming new coupé from Bentley, the
Continental GT.

I am delighted to be able to enclose our current introductory brochure containing important

details on Continental GT. As we will not be launching our new Bentley for sale until later in
2003, we will have further details available in due course and we will be delighted to ensure
you receive these.

Continental GT has generated enormous interest around the world, and I feel confident that
should you have any further queries your preferred dealership or I will be able to help you
further. Further details can also be found on our web site www.bentleymotors.com.

It is important to us that we are able to fulfil all your information requirements concerning
Bentley. If we can be of any further assistance, please do not hesitate to contact the Bentley
Team on 0808 100 5200 (Monday to Friday, 08:00-20:00). Alternatively, you may contact
me directly via e-mail on <<agent email address>>, and I would be delighted to assist you.

Yours sincerely,

<<Agent Name>>
Bentley Team
 English Owner Prospect in UK

 <<Salutation>>,
 
It is always a pleasure to hear from a Bentley owner and we pride ourselves on having close
relationships with many of our customers. Thank you for talking to us regarding your
particular interest, and I am delighted to enclose the information that you requested. Should
you require more detailed information, <<DealerName>>, whose contact details are overleaf,
awaits your call.
 
We will continue to ensure that you receive complimentary issues of our owners' magazine,
dedicated to Bentley drivers and enthusiasts worldwide.
 
It is important to us that you receive all relevant information about Bentley and our models
and my colleagues and I will welcome every opportunity to speak to you in the future. If
there is any way we can assist you further, please call the Bentley Team on 0808 100 5200
(Monday to Friday, 08:00-20:00). Alternatively, you may contact me via e-mail on
<<Name@bentley.co.uk>>. You can also find out more about Bentley by visiting our
website, www.bentleymotors.com which contains regular updates.

We look forward to speaking to you again shortly.

Yours sincerely,

<<Agent Name>>
Bentley Team
 European Depositors’ Catch-up Letter – English version

Dear Depositor

Following your deposit on our Continental GT, we are delighted to be able to send you a copy
of the full launch brochure.

Continental GT continues to create enormous excitement around the world with very positive
media coverage, and our dealerships reporting high levels of interest. It is important to us that
we ensure that together with your Bentley dealer, you receive privileged information on our
new Bentley before it is publicly available. We will continue to do this in the build up to the
launch of Continental GT in our dealers around the world.

All launch details of Continental GT are now available, and your Bentley dealership will be
able to discuss with you the specification for your order.

We are immensely proud of our all-new coupé, and sincerely hope that you will share our
passion and enthusiasm for what is undoubtedly the most exciting new Bentley that has been
launched for many years.

Yours sincerely,

Dr. Stefan Brungs

Bentley Magazine Reply Card Letter

<<Client Address>>

Date

Dear Mr <<client surname>>,

In communications with Bentley in the past we noted your ongoing interest in our motor cars.
We recently tried to contact you to keep you up-to-date with all the latest news regarding
Bentley, but unfortunately did not manage to reach you.

We have entered a tremendously exciting phase in our history, with the introduction of our
new Continental GT, and our stunning 1st and 2nd place win at Le Mans.

If you would like to be kept up to date about developments at Bentley, or if we can be of any
further assistance, please do not hesitate to contact us at the Bentley Team on 877-300-8803.
Alternatively, you may contact us via e-mail at contact@bentley.co.uk.

May I take this opportunity to thank you for the interest you have shown and I hope that we
can help you to further pursue your passion for our cars.

Yours sincerely,

<<Agent Name>>
Bentley Team