Professional Documents
Culture Documents
Audio script 71
1 lighter [P = P a u l ; B = B r i n i t h a ] 1 Ho^
2 m o r e efficient P: H i , B r i n i t h a . 2 Wh
B: H i , P a u l . 3 Ho\
3 longer
P: H o w ' s i t going?
4 wider
B: Fine, f i n e .
5 heavier
P: W h a t are y o u d o i n g at t h e m o m e n t ?
6 faster 1 30,(
B: O h , I ' m i n s t a l l i n g N e r o .
7 darker P: H o w are y o u g e t t i n g on? 2 700
8 softer B: Well, I'm setting u p a n e t w o r k . I'm using 3 10,(
9 harder M i c r o s o f t Server. 4 100
10 more durable P: R i g h t . W h e r e is J a c k i e t o d a y ? D o y o u k n o w ? 5 80,(
B: Yes. She is o n a t r a i n i n g c o u r s e t o d a y . She's
learning a b o u t the new database system. UNIT
P: What about M a r y and Imran? Where
[T = T i m ; S = Simone]
are t h e y ?
T: What do y o u t h i n k about these three p h o t o
B: T h e y aren't c o m i n g in today. T h e y have a
imaging packages?
d a y off.
S: It's a d i f f i c u l t c h o i c e . A l l t h r e e are v e r y g o o d
but t h e y have different strengths. T:
T: I agree. C:
S: Serif I m a g e Plus has t h e b e s t i m a g e 1 W h a t are y o u d o i n g now?
correction. 2 Are they setting up the network? T:
T: OK. 3 She's w o r k i n g at h o m e t o d a y . C:
S: B u t M a g i c E x t r e m e h a s t h e fastest 4 I'm not installing the software.
p r o c e s s i n g of i m a g e s .
5 We're n o t using Word.
T: Y o u ' r e r i g h t . A l s o , Serif h a s t h e b e s t s p e c i a l
effects. B u t w h a t a b o u t Snap Pro?
S: W e l l , i t has t h e b e s t d u b b i n g o p t i o n s .
UNIT 3 Websites
T: A n d Snap Pro is t h e b e s t f o r b u r n i n g p h o t o s .
S: I ' m n o t s u r e . Serif h a s t h e m o s t e f f i c i e n t
1 W h i c h w e b s i t e s d o y o u use?
compression.
T: W h i c h is t h e m o s t e x p e n s i v e ? 2 W h y do y o u use Wikipedia?
S: O h , Serif I m a g e P l u s . 3 W h a t d o y o u u s e C N N for? s-
T: A n d t h e cheapest? 4 W h e n d o e s s h e u s e CNN? C: OK
S: Snap P r o . T: No
T: Let's get Snap P r o t h e n . the
S: I'm still n o t sure! [S • S a r a h ; G = G e o r g e ] C: Ba
S: G e o r g e , I n e e d s o m e i n f o r m a t i o n a b o u t o u r T: OK
website. CO
72 Audio script
O 21 Q 25
Audio script 73
[T = T i m ; S = Sandy] 1 open an account *34
T: Sandy, c o u l d y o u g i v e m e s o m e a d v i c e o n 2 go t o t h e c h e c k - o u t
storage devices? [ A = Ag;
3 p u t an i t e m in t h e basket
S: Sure. H o w c a n I h e l p ? A: Hi. I
4 browse the website
T: I ' m a b i t w o r r i e d a b o u t m y c o m p u t e r are
5 choose an i t e m K: I'm
at h o m e .
S: Right. 6 check the order A: Fine
T: I've g o t l o t s of m u s i c a n d p h o t o s o n m y K: I'm l
computer and I think I should back t h e m up. A: Tha
S: I know what y o u mean. 1 T h e c o m p a n y w o n ' t p r o v i d e I n t e r n e t access K: S o n
T: What s h o u l d I buy? to all employees. A: 1 wa
S: I'd r e c o m m e n d an e x t e r n a l h a r d d r i v e . That's 2 I'll do the security checks and then upgrade adv
w h a t I've g o t a t h o m e . H o w m u c h c a n y o u this week. pro
spend? mar
3 W h e n will y o u finish the work?
T: $200. K: Tha
4 Yes, I w i l l .
S: T h a t s h o u l d be fine. You s h o u l d be able t o that
5 No, she w o n ' t .
get s o m e t h i n g g o o d f o r t h a t . O h , o n e t h i n g : A: Goc
I ' d r e a l l y r e c o m m e n d y o u get o n e t h a t b a c k s K: I'd i
up automatically from your computer when E-cc
it is c o n n e c t e d . [ M = Monika; S = Shayan] A: OK.
M: Shayan, can y o u explain h o w a c u s t o m e r K: I'll j
completes an online transaction? rec(
UNIT 5 E-commerce
S: OK, i t ' s v e r y easy. F i r s t , t h e c u s t o m e r w i l l A: Oh,
p l a c e a n o r d e r . T h e seller's w e b s e r v e r w i l l rea<
c o n f i r m a v a i l a b i l i t y of t h e p r o d u c t a n d s e n d K: I n t
[I = Interviewer; D = David] a response. After that, the customer checks Let
I: D a v i d , t e l l m e , h o w m u c h of y o u r b u s i n e s s is out and completes the payment instructions.
online now? T h e n the server w i l l send a payment request 1 0 35
D: N o t m u c h , really. O n l y a b o u t 7%. t o a p a y m e n t gateway. T h e p a y m e n t g a t e w a y
I: Why's that, do y o u think? 1 mot
will check the buyer's ability to pay w i t h the
D: W e l l , m o s t of o u r c u s t o m e r s b u y o u r b a n k . OK? 2 rept
cleaning products in supermarkets w h e n M : Fine. Go o n . 3 brid
they b u y their food. A n d most people S: T h e b a n k w i l l r e s p o n d a n d s e n d p a y m e n t 4 rout
g o o u t t o b u y t h e i r f o o d . T h e y go t o t h e acceptance o r r e j e c t i o n t o t h e seller's 5 gate
supermarket. w e b s e r v e r t h r o u g h t h e p a y m e n t gateway. 6 swit
I: Do y o u t h i n k t h i s w i l l change? Finally, t h e c u s t o m e r w i l l r e c e i v e t h e s e r v e r 7 hub
D: P r o b a b l y b u t slowly. Last year o u r o n l i n e response w i t h the order confirmation or
8 wire
b u y i n g w a s a b o u t 5% of o u r b u s i n e s s . rejection.
I: So, i t is g r o w i n g a l i t t l e . 9 acce
M: W i l l t h e c u s t o m e r have t o register?
D: Yes, b u t o n l y a l i t t l e . A n d i n f u t u r e o u r S: Yes, a l l b u y e r s m u s t h a v e t h e i r a c c o u n t s
customers will still buy our products from before t h e y c o m p l e t e the transaction.
the supermarkets o n their websites. I don't M: Thank you. Now I understand.
t h i n k t h e y w i l l b u y online f r o m us direct.
1 n o t a l o t of t i m e
2 too much work
3 only a little money
4 a few c o m p u t e r s
5 a l o t of m e m o r y
74 Audio script
UNIT 6 Network systems O 36
O 34 [B = Boris; A = Ahsan]
B: I have a p r o b l e m w i t h t h e n e t w o r k d o w n l o a d
[A = A g a t h a ; K = K a t h a r i n a ] s p e e d . W h a t c a n y o u suggest?
A: H i , K a t h a r i n a . It's g o o d t o see y o u a g a i n . H o w A: W h y don't y o u change t h e hub?
are y o u ? B: I d o n ' t t h i n k t h a t w i l l w o r k . T h e h u b is fine.
K: I ' m fine. A n d y o u ? A: OK. H o w about adding a repeater then?
A: Fine, t h a n k s . B: H m m , I ' m n o t sure it w i l l help. It's n o t a
K: I ' m really glad t o hear a b o u t y o u r success. p r o b l e m w i t h t h e signal strength.
A: Thank you. A: OK, t h e n y o u s h o u l d c h e c k t h e cables a n d
K: So h o w c a n I h e l p y o u ? n e t w o r k devices t o make sure that they are
A: I w a n t e d t o see y o u b e c a u s e I n e e d y o u r compatible with your network.
a d v i c e . We t h i n k w e s h o u l d offer o u r B: What about changing the modem?
products a n d services online t o increase o u r A: I d o n ' t t h i n k it's necessary. I t h i n k it's a
market share. W h a t d o y o u think?
problem w i t h t h e bridge, switch o r t h e
K: That's a great idea. Y o u s h o u l d d e f i n i t e l y d o router. You s h o u l d look at t h e specifications.
that. B: OK, I w i l l . T h a n k s for y o u r h e l p .
A: G o o d . So w h a t e x a c t l y s h o u l d I d o ? A: W h y d o n ' t y o u check user recommendations
K: I'd r e c o m m e n d t h a t y o u set u p a n o n t h e i n t e r n e t as w e l l ?
E-commerce flower shop. B: Good idea. I'll d o t h a t .
A: OK.
K: I ' l l s e n d y o u a n e-mail w i t h s o m e tj0 37
recommendations.
1 W h y don't y o u change t h e modem?
A: O h , t h a n k y o u v e r y m u c h . We o u g h t t o b e
r e a d y f o r M o t h e r ' s Day. 2 H o w about c o n n e c t i n g a repeater?
K: I n t h a t case, I ' d s u g g e s t w e s t a r t r i g h t away. 3 What about looking o n the website?
Let m e a s k y o u s o m e q u e s t i o n s ...
O 38
0 35
1 When d i dthey start work?
1 modem 2 T h e y installed t h e c o m p u t e r s yesterday.
2 repeater 3 We d i d n ' t w o r k last week.
3 bridge 4 She w e n t t o t h e office o n S u n d a y .
4 router 5 Did y o u finish t h e report?
5 gateway
0 39
6 switch
7 hub [K = Karoline; S = Sam]
8 K: H o w d o y o u describe n e t w o r k speed?
wireless
S: I n bits, kilobits, megabits a n d gigabits. They
9 access p o i n t
describe n e t w o r k speed. For example, dial-
10 n e t w o r k c o n n e c t o r s
u p c o n n e c t i o n s a l l o w 56 k i l o b i t s p e r s e c o n d
11 n e t w o r k i n t e r f a c e c a r d a n d DSL f r o m 512 k i l o b i t s p e r s e c o n d t o 3
megabits per second.
K: O K . I've g o t t h a t . W h a t a b o u t t h e range?
S: Range is t h e d i s t a n c e of n e t w o r k c o v e r a g e ,
so d i s t a n c e u n i t s r e p r e s e n t n e t w o r k r a n g e .
Most countries use metric b u t some use
feet as u n i t s of m e a s u r e m e n t . M e t r e s o r feet
u s u a l l y d e s c r i b e t h e r a n g e of a n e t w o r k .
Home n e t w o r k i n g routers s u p p o r t a range u p
t o 150 feet o r 46 m e t r e s i n d o o r s a n d 3 0 0 feet
o r 92 m e t r e s o u t d o o r s .
K: Thanks.
Audio script 75
1 77 k i l o b i t s p e r s e c o n d 1 Have y o u r u n the c o m p u t e r in the battery
2 5 megabytes a second mode?
3 2 gigabytes per m i n u t e 2 H o w l o n g h a v e y o u h a d t h e iPad?
4 250 m e t r e s 3 Have y o u charged the battery?
5 40 feet 4 Has h e o p e n e d t h e file?
5 Has s h e e n t e r e d h e r u s e r n a m e a n d
UNIT 7 IT support password?
6 Have t h e y changed the Internet Service
041 Provider?
[H = Haider; M = M a r y a m ] 7 H a v e y o u c h e c k e d t h e r e m a i n i n g d i s k space?
H : H e l l o , I T H e l p Desk. 8 Have y o u installed or uninstalled software
M : H i , t h i s is M a r y a m f r o m H u m a n R e s o u r c e s . recently?
H : H i , t h i s is H a i d e r . H o w c a n I h e l p y o u , 9 Has D i l l i p u p d a t e d t h e d r i v e r s r e c e n t l y ?
Maryam?
M : I s w i t c h e d m y c o m p u t e r off y e s t e r d a y a n d 0>44
today I can't t u r n it on. Customer 1
H : W h a t t y p e of c o m p u t e r d o y o u h a v e ? Today is 5 May. Please leave your message after
M : I ' m n o t s u r e . It's a d e s k t o p c o m p u t e r . the tone.
It w o r k e d f i n e y e s t e r d a y . H i . M y n a m e is B o l e k . I've r e c e i v e d a W o r d File
H: D o n ' t w o r r y . Have y o u checked t h e cable b u t i t w o n ' t o p e n i n Office. C a n y o u h e l p ?
connections? M y c o n t a c t n u m b e r is 050 444 5553. T h a n k y o u .
M : N o , I h a v e n ' t . I c a n see s o m e c a b l e s b u t I Thank you for your call. The service person
d o n ' t k n o w w h i c h c a b l e goes w h e r e . is Alex.
H: M a k e s u r e a l l c a b l e s are t i g h t a n d f u l l y
plugged in. Customer 2
M : O k , g i v e m e a sec. O h , I t h i n k I've f o u n d t h e Today is 16 June. Please leave your message after
p r o b l e m . I h a v e o n e c a b l e t h a t is u n p l u g g e d . the tone.
It's t h e p o w e r c a b l e . W h e r e d o e s i t go? H i , m y n a m e is Sara. I've l o s t a file t h a t I o p e n e d
H: T h e p o w e r c a b l e s h o u l d go i n t h e t h r e e - f r o m a n a t t a c h m e n t . Please h e l p .
pronged port on the computer. M y c o n t a c t n u m b e r is 055 8214328. T h a n k y o u .
M : OK, d o n e . Let m e t r y n o w . It's w o r k i n g fine. Thank you for your call. The service person
S o r r y a b o u t t h a t . S t u p i d of m e . is James.
H: M a y b e t h e c l e a n e r s d i s c o n n e c t e d y o u r PC
b y m i s t a k e last night. Customer 3
M: Maybe. Good, we've solved the problem. Today is 13 July. Please leave your message after
T h a n k y o u , Haider. the tone.
H: Y o u ' r e w e l c o m e . H a v e a g o o d day. H e l l o , m y n a m e is S y l v i a . I've d e l e t e d s o m e files.
M: You too. Can I recover them?
M y c o n t a c t n u m b e r is 050 7895421. T h a n k y o u .
042
Thank you for your call. The service person
1 checked is Mahmoud.
2 switched
3 unplugged
4 worked
5 disconnected
047
Audio script 77
P a r t n e r files: S t u d e n t B
1 Working i n the IT i n d u s t r y
B u s i n e s s matters S p e a k i n g e x e r c i s e 4 page 11
3 Websites
Website analytics S p e a k i n g e x e r c i s e 8 page 23
Your company:
N u m b e r o f visitors: 5 0 0 , 0 0 0 each m o n t h
L e n g t h o f t i m e on site: 2 m i n u t e s
6 Network systems
B u s i n e s s matters S p e a k i n g e x e r c i s e 4 page 51
Student B
Monday m o r n i n g — attended a t r a i n i n g
course at the college
afternoon — w e n t to the doctor
Tuesday m o r n i n g — w o r k e d at home
afternoon — was off
78 Partner files
7 IT s u p p o r t
Fault diagnosis S p e a k i n g e x e r c i s e 8 page 53
Student B
1 H e l p Student A w i t h the p r o b l e m .
T h e m a i l server asks for a username
and password.
Has Student A used the w r o n g password?
Student B
2 Call the I T help desk.
You cannot access the Internet at the m o m e n t .
A s k for help.
Student B
3 H e l p Student A w i t h the p r o b l e m .
There is a new default p r i n t e r .
Student B
4 Call the I T help desk.
T h e opened page is too large for the screen.
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