Question Bank for Parcel DEeP Training

Sl Question Probable answer

1 Charges of un register domestic parcel of 420 19
gms is rs.
2 Nos of digit of registration number of parcel is 13
3 What is the maximum weight allowed for 35 kg
booking of a speed post parcel?
4 When was the speed post services introduced? August 1986
5 What are the charges for speed post parcel of Rs.35+ gst
45gms other than locals
6 What is the provision for compensation for loss Rs.1000/- or double
of speed post parcel the speed post
charges whichever is
less
7 How much discount may be offered to a walk in 5%
speed post customer for speed post business of
rs.120000/- in a day
8 In SLM 10-20-30 rule is for Ideal ppt
presentation
guideline
9 As mentioned in psm if approx. Monthly Regional head
business is more than 1 cr. Per annum the sales
presentation will be made by
10 As mentioned in psm if approx. Monthly Divisional head
business is less than or equal to 5 lakh per
month, the official to make the sale presentation
will be
11 With reference to parcel sales manual CEP refers Courier express
to parcel
12 First step of sales presentation is Specific product
research
13 As mentioned in parcel sales manual, if Divisional head
approximate business is more than 60 lakhs and
less than or equal to rs.1 crore per annum the
sales presentation will be made by,
14 As mentioned in parcel sale manual, if Marketing executive
approximate monthly business is less than or
equal to Rs 5 lacs per month, the official to make
the sales presentation will be,
15 Cod facility is not available in business parcel True
service
16 Business parcel service available for, Contractual
customers
17 Cod facility upto Rs is available business Rs 50000
parcel service
18 Contractual customers making advance payment 1%
will be eligible for % additional discount
19 Re direction facility is available in business False
parcel service
20 If contractual customers provide booking data in Half
paper copy in prescribed format, eligible
discount rate will be reduced to
21 Maximum weight limit of business parcel 35 kg
22 In international air parcel , no separate regn Nepal and Bhutan
charge are collected for all the countries of
destination except
23 Minimum surface measurement for an 90 mm x 140 mm
international air parcel
24 Maximum length of international air parcel is 1.05 m
25 The full form of UPU is Universal postal
union
26 As per resolution matrix mentioned in psm if Q+5
resolution is to be given by dh or to be escalated
to rh, the resolution is to be communicated to
the client within
27 As per resolution matrix mentioned in psm if Q+2
resolution is to be given by me or to be escalated
to dh, the resolution is to be communicated to
the client within
28 As per psm managing queries is part of Sales process
29 as per resolution matrix mentioned in psm if Q+7
resolution is to be given by rh, the resolution is
to be communicated to the client within
30 UCID refers to Unique customer id
31 Operation spoc will assist the client in True
operations
32 In case a client requires more times to decide me Plan for a
will subsequent meeting
33 Me will ensure that ucid has been created within 3
----------- days after sign in the contract
34 Kam will manage the overall business True
relationship with client
35 If sales deal is not closed in first meeting me will False
not ask for second meeting to help him in
reaching a decision
36 For any postal enquiry from the customer a toll 1800 266 6868
free help line number provided by the
department is
37 BNPL stands for Book now pay later
38 In BNPL service the contractual customer is One month
offered credit for
39 Depending upon the various slabs of monthly Up to 20%
business dop offers discount to the corporate
customers
40 For contractual customers DOP offers cod facility Up to 50,000/-
41 In website of Indiapost various facility of Business solution
ecommers bulk customers are mentioned in the
option of
42 In website of Indiapost detailed description about Packaging tips
manner of packing of parcel is mentioned in
43 In BNPL scheme a system generated bill will be 7
generated at the end of the month and will be
sent to customer -------- days
44 If customer fails to pay BNPL bill within 12%
prescribed limits , he will be liable for a penalty
of
45 If one of the central govt. Departments wants to False
avail BNPL service security deposit bank
guarantee is required to be furnished by the
department
46 Provision of additional discount of ----- 1%
percentage is made for contractual customer
availing advance deposit instead of BNPL credit
facility
47 As per psm responsibility to help the client for Spoc
documentation for foreign parcels is given to
48 Last stage of sales process is Follow up
49 Monthly exception report will be generated by --- Dh
------ from csi system
50 A parcel can be insured for maximum amount of 1 lakh
rs
51 Insurance is not compulsory for the parcel Printed material
containing
52 Insurance charges for a parcel of rs 200 are Rs 10/-
53 A parcel can be insured for maximum of rs ------- Rs 600/-
a branch post office
54 In case of damage of an insured parcel the Insured amount or
compensation will be actual value of the
parcel whichever is
less.
55 In psm with reference to sales process first stage Identifying potential
of prospecting is leads
56 -------parcel service not included in psm Ordinary
57 As mention in parcel sales manual, if Dh
approximate business is more than 60 lacs and
less than or equal to 1 crore per annum, the
sales presentation will be made by
58 As per psm website for sales dashboard is Apps.cept.govt.in
59 Parcel directorate was formed in the year 2018
60 As mentioned in psm, if approximate monthly Rh
business is more than 1crore per annum the
sales presentation will be made by
61 In parcel sales manual sales process has been 5 stages
divided into
62 As per psm first stage of sales process is Prospecting
63 Monthly exception report will be generated by---- Dh
-- from csi system
64 For the easy postage calculation , dept has Post info
developed an mobile app known as
65 If monthly international ems revenue is above 15%
5000000 discount at the rate
66 Full form of ems is Express mail service
67 UPU’s ems product is known as Ems speed spost
68 Minimum weight of unregister parcel in kgs 4
69 What is the maximum weight allowed for 35 kg
booking of sped post parcel
70 Charges of unregister domestic parcel ofv 420 19
gms is rs-----
71 ITPS was started on 09.10.2018
72 What is the provision for compensation for loss Rs 1000 or double
of speed post parcel? the speed post
charges whichever is
less
73 What is the provision for compensation for Refund the speed
delayed delivery of a speed post parcel? post charges`
74 In case of receipt of a torn or damaged cod Refuse
parcel, it is advice to customers to
75 After serving intimation slip ,the customers is 7 days
required to get his parcel from the post office
with in
76 Information sheet used to inform customer Intimation slip
regarding receipt of a damaged parcel is called
77 Fee for acknowledgement due is Rs 3
78 Fee for registration is rs 17
79 For calculation of volumetric weight, all the Centimeter
dimension of the parcel will be measured in term
of
80 Charge for the post card containing printed 6
 material is
81 Postage charges for blind literature packet Nil
weighing 5 kgs are
82 Postage charges for an inland letter card is Rs 2.5
83 Charges for local speed post article weighing Rs 15
40gms , are Rs
84 By which option in Indiapost web portal , we can Track and trace
find status of the accountable article after
booking
85 Status of register complaint can be tracked in True
track n trace position of Indiapost
86 Which is the easiest option for a corporate By creating his own
customers to track his bulk parcel user id on Indiapost
web portal as
corporate customers
87 Where is the sign in option to create user is On top left portion of
located on Indiapost website home page
88 After log in by user id , which menu is to be Tool> article tracking
clicked for detailed reports of the parcels reports
89 What a corporate customers receive in email User id, customer id
after registering basic details and one time
password
90 The amount of cod to be handed over to the Cod account after
sender of the cod parcel will be deduction of GST
and commission of
Dept
91 The amount of the COD will be paid to sender by By cheque by the
booking office or any
other office selected
by sender
92 COD refers to--- COD
93 In case of more than 1 communication in a True
parcel, addressee denies to pay the fine and
parcel is returned to sender. In such case,
sender will be required to pay the fine
94 In case of suspicion of more than 1 Door delivery, origin
communication to sender in parcels are marked
as ----and sent to ---- post office
95 If more than one communication is found in a Double
parcel, ---- the postage amount of all the
additional written communication will be taken
as fine
96 Gold or bullion exceeding rs ----- are not allowed 50000
to be transmitted parcel
97 Tickets and advertising material related to lottery True
 are allowed to be transmitted by parcels, if
organized or authorized by govt
98 According to rules, how many written 2
communications to sender are allowed with a
parcel
99 Aqll the international parcels can be exported FPO
through
100 In postal bill of exports , iec refers to Import export code
101 After affixation of tracking number by postal Pass it order
authority at FPO , PBE shall be brought to
proper officer for grant of ----
102 In postal bill of exports , MEIS refers to Merchandise exports
from India scheme
103 In case of exports, not involving ecommerce---- PBE III
form shall be used
104 After giving the first notice for how many days 7 days
will the parcel be kept in deposit
105 Select course of action to be taken in case of Intimation will be
absence of addressee at first delivery attempt served
106 What is the additional charge to be avail 50% of ordinary
redirection facility beyond jurisdiction of delivery postage
post office for parcel
107 In which document, information to delivered the Book of information
parcel to the authorized person is noted
108 What is the validity period for new address noted 3 years
in book of addresses instruction
109 What is the additional charge of facility to Free of cost
authorized some other person to receive the
parcel on behalf of the addressee
110 The amount of cod to be handed over to the Cod account after
sender of the cod parcel will be deduction of GST
and commission of
dept.
111 Maximum compensation for lost or damaged 1000
domestic registered parcel can be
112 In case of export by an e commerce saler PBE I
through postal channel ----- will be required to
be attached
113 SDR stand for Special drawing right
114 EDD stand for Expected date of
delivery
115 As per psm responsibility to resolve delivery Delivery office SPOC
issue of balk customers is upon
116 Official twitter id of Indiapost is @indiapostoffice
117 Option to register your grievance on the home Register your
 page of Indiapost portal is complaint
118 Depending upon the various slabs of monthly 30%
business, DOP offers discount to the corporate
customers upto
119 Cold canvassing is one of the method of True
identifying potential leads
120 What is the maximum weight limit for an Generally 20 kgs but
international air parcel depend upon rules
set by concern
destin122ation
country
121 ITPS facility is available for Countries nominated
under UPU
122 While registering your complain on Indiapost 500kbs
portal you may upload supporting document ----
-
123 How will the sender know the number of parcel He can log in
for which he has not received cod payment yet Indiapost web portal
with his credential
and get the details
124 In ITPS a massage sent to destination operator Predes
by the dispatch operator for prior information is
called
125 Marketing shall be responsible for indentifying at 600,50%
least ---- leads per year out of which at least -----
of the leads should be qualified leads