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ImageRUNNER ADVANCE C5000 series

Image Quality Field Sample Issue Analysis

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No Symptom (Title) Symptom (Attached Image) Symptom (Detailed Information) Cause Factory Action Service Action

1 Uneven density up to approxiamtely 95mm Field Remedy

from the leading edge in the paper feed In case of printing (copying) a solid image on thin paper under the H/H
direction. environment, the paper passing through the fixing assembly is pulled to
the rotational direction of fixing film. This causes uneven gloss resulting
in uneven density.
If the symptom occurs with thin paper, please follow Step 1. If the symptom occurs with
plain paper, please follow Step 2.
<Step 1>
- In Service Mode (LV2) > COPIER > Option > IMG-TR, change the setting of "FX-S-
TMP5" (ITOP temperature setting for Thin Paper) to '-1'. If this doesn't work on the
symptom, change the setting to '-2.'
<Step 2>
- In Service Mode (Lv2) > COPIER > Option > IMG-FIX, change the setting of "FX-S-
TMP" (ITOP temperature setting for Plain Paper 1) to '-1'. If this doesn't work on the
symptom, change the setting to '-2.'

2 Blue on print (copy) image becomes Please update the machine's system software to System Ver34.05 or later.
greenish. For the target values of brightness and color tone in the iR-ADV
C5051series, the brightness shifted toward darkness and the color tone
shifted toward yellow.
As a result, the image was dark overall and blue became greenish.

Brightness

Color tone

3 Dark Magenta spots on Magenta halftone Field Remedy

image. Insufficient charging of toner. Please perform the following operation to increase the charging of toner upon the
occurrence of the symptom.
Perform the idle rotation of the developing assemby in the Service Mode
(C i >F ti >INSTALL>INIT Y/M/C/K)
(Copier>Function>INSTALL>INIT-Y/M/C/K).
If the symptom is not improved in the first idle rotation, repeat the same Service Mode. If
the symptom has still not improved after performing the idle rotation of the developing
assembly twice in Service Mode, perform the following user mode.
(User mode: Settings/Registration> Adjustment/Maintenance> Maintenance>Clean
Inside Main Unit.)

4 Magenta displacement in sub-scanning Field Remedy

direction When the symptom has occurred, replace the laser scanner unit.
Since the lens of laser scanner unit became displaced, magenta
displacement occurred.

No Symptom (Title)
5 Wavy lines up to 50mm from the leading
edge.
6 Smeared image/unfocused image due to dew
condensation
7 E020(0x40/0x91 etc) error or light
image/fogged image occurs at installation in
low temperature environment or the 1st job
in the morning.
Symptom (Attached Image) Symptom (Detailed Information)
During installation in low temperature environment
or at the 1st job in the morning, E020 -0X40/0X91, Cause of Symptom 1:
etc error, light image or fogged image occurs.
Symptom 1:
In a low temperature environment, E020-0x40
Error is displayed upon installation or immediately depletes toner inside the developing assembly, consequently causing
after initialization that is performed after
replacement of developing assembly.
Symptom 2:
In a low temperature environment, light image
occurs upon installation or after initialization
performed after replacement of developing
assembly. (Occasionally, E020-0x91 is displayed.)
Symptom 3:
In a low temperature environment, fogged image
occurs upon installation, after initialization
performed after replacement of developing
assembly, or upon the 1st job in the morning.
Cause
The tension of the tension spring on the scanner drive motor was not
sufficient.
When the power switch of the machine is turned on in a cold (low
external temperature) environment, the temperature inside the machine
rises gradually. But the difference in temperature between inside and
outside the machine allows air which is taken by fans to cause dew
condensation on the drum surface, consequently leading to smeared
image or unfocused image.
In the low temperature environment, the primary charging roller cools
down and its resistance becomes high. Therefore, proper discharge
current can't be gained. In this state, if the developing assembly is
initialized, toner jumps from the developing cylinder to the drum. This
E020 error (detail code "0x40". "x" means the color of affected
developing assembly).
Cause of Symptom 2:
The cause is same as that of Symptom 1. If the primary charging roller
detects temperature higher than in Symptom 1, the initialization of
developing assembly completes properly, but the amount of toner inside
the developing assembly decreases considerably. Because of this, light
image occurs.
Cause of Symptom 3
For the initialization upon installation, no matter if it is performed in the
normal temperature environment, if the temperature in the morning is
low, current is not discharged properly from the primary charging roller
in copying (printing). Therefore, the proper potential level for VD is not
achieved, consequently causing fogged image.
Factory Action
# Starting serial numbers of units for which a spring with a
stronger tension is used:
Duplex Color Image Reader Unit-A1: GDD02279
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Service Action
Field Remedy
1) If the spring is the old type (the low tension type), replace it by the new type (high
tension type FU7-2592-010. The factory started using the new type spring from the
following units.
Duplex Color Image Reader Unit-A1: GDD02279
2) If the symptom still occurs, increase the spring tension in accordance with "Tension
Spring Replacement & Tension Adjustment Procedure."
3) Go through the following steps.
3-1) Checking wavy image
In Service Mode > COPIER > Test > PG > TYPE, input '6' to output grid chart, and then
place the output grid chart on the copyboard glass and make a copy.
If the wavy image appears on the copy, adjust the spring tension again.
3-2) Checking color displacement
Place B&W chart (NA-3) on the copyboard glass and make a copy in auto (color/B&W)
scanning mode.
* In case that the chart is judged as B&W image: Finish the checking process.
* In case that the chart is judged as color image: Decrease the spring tension.
Please refer to the attached "Tension Spring Replacement & Tension Adjustment
Procedure". Refer to pages 7-9
Field Remedy
1. Turn on the drum heater.
2. Upgrade System Software to Ver. 34.02 (DCON Ver. 17.02) or later.
DCON Ver17.02 has new sensing conditions of temperature inside the machine in
relation to the anti-dew condensation mode which can be set in Service Mode
(Copier＞Option＞IMG-FIX>DELV-FAN); if the temperature inside the machine is less
than 24 deg. C, fans in the image forming area stop, and if it is more than 31 deg C, fans
are on.
Service Mode > Copier > Option > IMG-FIX > DELV-FAN
0: Anti-dew condensation mode is turned off.
1: Anti-dew condensation mode is turned on.
Field Remedy
Please upgrade System Software to Ver 37.03 (DCON Ver25.03).
DCON Ver 25.03 has the control to re-tune the frequency and others of primary charging
voltage during the normal output sequence as the measure against "E020/light
image/fogged image" upon installation and "fogged image" after installation in the low
temperature environment. Because of this, fogged image that is caused by cold primary
charging roller is prevented.
No Symptom (Title) Symptom (Attached Image) Symptom (Detailed Information) Cause Factory Action Service Action 5

8 Under high temperature and humidity Under high temperature and humidity environment, Field Remedy (Reference TP10 167)
environment, smeared image occurs only smeared image occurs only with Bk Corona products generated from the primary charging roller and transfer If it is anticipated that the user has the high temperature and humidity environment,
with Bk roller combined with moisture on the drum surface, consequently causing please turn on the environment heater to work the drum heater.
the symptom.

No Symptom (Title)
9 Measure against mottled blank image caused
by paper with rough surface property
10 Character pixelization
11 Laser Lines (Faint white lines)
12 Backgrounding
Symptom (Attached Image) Symptom (Detailed Information)
If paper with rough surface property is used,
mottled blank occasionally occurs at high density
areas on output images.
Cause
Error occurs at secondary transfer due to bumpy surface of paper, which (from 5.5kg to 6.5kg)
causes toner to fail to transfer to the ITB belt properly.
When scannin business cards and reprinting, digital pixelization occurs
in the backgraound. The raised letters causes shadows when scanned.
Faulty Laser Unit
Customer file that was created by a cut & paste from different PDF files.
Factory Action
1. Increase the pressure of secondary transfer roller spring
New type: COMPRESSION SPRING (FU8-2552-000)
2. Decrease the thickness of ITB belt to increase the belt's
capability of following bumpy paper.
3. Upgrade the DC controller PCB to v17.02, or later.
a) Optimize the primary transfer current according to the new
(thin) type ITB belt. (v17.02 or later)
b) Add new service modes (for the primary transfer current
offset) according to each paper feeding speed. (v17.02 or
later)
　　(Service mode level 2) COPIER>ADJUST>HV-TR
c) Change the table of upper and lower limiters of T/D ratio
because white spots may occur due to the countermeasure
against mottled blank image. (v17.02 or later)
d) Decrease the thickness of ITB belt to increase the surface
speed of ITB belt. Decrease the drum motor speed in order to
prevent possible transfer color displacement. (v17.02 or later)
4. Upgrade System Software to v34.05 to add a new service
mode (ITB-TYPE) that is used to switch the belt type on the
DC controller
t ll PCB
PCB.
(Service mode level 2 ) COPIER/OPTION/IMG-TR/ITB-
TYPE
0: old type
1: new type (thin belt, default)
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Service Action
Implement the following 3 items. (Reference TP10 003a)
1. Change the secondary transfer roller pressure spring to the new type of compression
spring (FU8-2552-000).
2. Install the new type ITB belt.
The new type ITB has less thickness than the older one. So, install it in accordance with
"ITB replacement procedure."
The new type ITB belt, and components and tools needed to install this new type belt are
set up as a single service part and offered as "Inter Transfer Belt Set."
Configuration of Inter Transfer Belt Set (FY7-0408-000):
- ITB belt
- ITB attachment sheet
- Belt retaining sheet (FC0-0253-000)
- Belt guide (FL3-4847-000)
- ITB replacement procedure
3. When these kinds of software is upgraded in the field, manually change the setting of
the following service mode item to '1' after the new type ITB belt is installed.
(Service mode level 2) COPIER/OPTION/IMG-TR/ITB-TYPE
0: old type
1: new type (thin belt)
* The modifications that were made to DCON v17.02 take effect when the software is
used in combination with System v34.05.
Be careful, the old version System Software does not allow you to change the setting of
the service mode item above.
Once the RAM on DC controller is cleared, the setting of ITB-TYPE is reset to '1'. So, be
careful when the old type belt is used.
Increae the DPI setting to 600dpi
Replace Laser Unit
From the file menu bar at the top of the screen in Command Workstation, choose Server
> Manage Color > Color Setup > Rendering Style > change from "Presentation" to
"Absolute Colormetric" > hit OK and/or Apply
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Tension Spring Replacement and Tension Spring Tension Adjustment Procedure

1. Remove the 2 screws [A], and remove the Reader Right Cover. 2. Remove the 2 screws [A], and remove the Reader
Left Cover.

2 Screws

[A]
[A]
3. Remove the 2 screws [A], and remove the RCON Cover.

[A]

4. Remove the 2 screws [A] and the 2 screws [B], and remove the Rear Cover.

[B]
[A]
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5. Remove the 2 screws [A], and remove the Rear Lower Cover. 6. Remove the 3 screws [A] and the 3 screws [B], and
remove the DF Mount Reinforcement Plate.

[B]

[A]
[A]
7. Remove the DDI Cable [A] from the clamp [B].

[A] [B]

8. If Tension Springs having low tension are used, 9. Loosen the 3 screws [A]. Next, slide the Motor to
replace the 2 Motor Springs. the left and right three or four times until the
tension of the Tension Springs is naturally applied on
the belt.n Then, tighten the 3 screws.
If TTension
　If i SSprings
i h i high
having hi h tension
t i are used,
d go
to the next step. B: Tension becomes higher.
C: Tension becomes lower.
* Note: FU7-2592-010 Tension Spring (Counter Measure
Part)
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[A]

B C

10. Install the removed parts in reverse order from

step 7.