Business Letter

While the main message should be the focus of the letter, it is important to write effective openings and
closings. Openings should be clear and direct; that is, they should immediately tell the reader the
purpose of the letter. The following two examples show the difference between an indirect and a direct
opening.

Work Email

The use of emails comes with challenges, however. Because of the ease of sending, one click of the
"send" button for a message that contains factual, grammatical, or typographical errors can result in the
writer’s loss of credibility. Emails produce a permanent record, so writers should be aware of the danger
of messages traveling to unintended recipients. According to Guffy (2000), even when deleted, emails
"can remain on multiple servers that are backed up by companies or internet service providers." Emails

are not as effective as they are only partially able to convey the writer’s attitude or emotions. Email
messages should strike a professional tone that is neither too formal nor too casual. The term
"netiquette" refers to internet etiquette or the acceptable ways for communicating on the internet.
Various netiquette guides are available online; here are some links to a few of these.

Cover Letter and Resume

A cover letter is "a letter you write to a prospective employer to persuade him/her to give you a job"

Arinto, 2009

. It literally covers or goes on top of the applicant's resume. It is typically just one page long, with a
message conveyed in about three to five paragraphs.Different companies may specify different
formatting requirements for this, but most will be printed on short, 8.5 x 11-inch bond paper, ivory or
white in color, and about 70 to 80 gsm.

The cover letter is formatted like a business letter, but it has its own specific challenges. When it comes
to information about the company and prospective employer, it is critical that the cover letter is error-
free. 

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The cover letter should include the full name, position, and preferred title of the addressee. The
message should provide adequate information about the position being applied for. It should also
include the top qualifications of the applicant and how the applicant stands out from other applicants.

In a cover letter template constructed by Richard J. Wallace (2006) in the Adams Cover Letter Almanac,
he provides a summary of the kind of information that should be included in each section of a cover
letter.

Next, Locker and Kaczmarek (2009) define a resume as a document attached to a cover letter to serve
as "a persuasive summary of your qualifications for employment" (as cited in Robinson and Easley,
2013).

Ideally, unless one is applying for a top-level position, one page is adequate. Less important content
should be trimmed or omitted in order to fit the more important achievements onto a single page.
When there is more than one page, each page should have the applicant's name and a page number.

There are many different ways of writing a resume depending on the requirements of the job, but only
the three main types will be covered here. The chronological resume is the traditional and most
accepted resume format. with the most recent work or schooling first.

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The second type, the functional resume focuses on the skills and talent developed by the applicant and
does not emphasize job tittles

Finally, the chrono-functional resume, as the same anme suggests, is a combination of the two types: It
chronologically lists job history and education but also allows the applicant to highlight certain
marketable qualifications