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  • DAVID SOSA. Lead and Manage Effective Workplace Relationships TASK 3 QUESTION 5 AND 6

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    David Leonardo Sosa
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    1) Trevor, an employee, seems unhappy and stressed at work due to possible age discrimination and isolation by other staff members. 2) An issue management process was completed which identified that staff were isolating and discriminating against Trevor due to his age, which had gone unreported for 2 years. 3) To resolve the issues, the company will provide discrimination and workplace training to all staff, as well as counselling services for Trevor. Managers will also be trained on providing a safe work environment.

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    DAVID SOSA. Lead and manage effective workplace relationships TASK 3 QUESTION 5 AND 6

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    1) Trevor, an employee, seems unhappy and stressed at work due to possible age discrimination and isolation by other staff members. 2) An issue management process was completed which identified that staff were isolating and discriminating against Trevor due to his age, which had gone unreported for 2 years. 3) To resolve the issues, the company will provide discrimination and workplace training to all staff, as well as counselling services for Trevor. Managers will also be trained on providing a safe work environment.

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    6 views5 pages

    DAVID SOSA. Lead and Manage Effective Workplace Relationships TASK 3 QUESTION 5 AND 6

    Uploaded by

    David Leonardo Sosa
    1) Trevor, an employee, seems unhappy and stressed at work due to possible age discrimination and isolation by other staff members. 2) An issue management process was completed which identified that staff were isolating and discriminating against Trevor due to his age, which had gone unreported for 2 years. 3) To resolve the issues, the company will provide discrimination and workplace training to all staff, as well as counselling services for Trevor. Managers will also be trained on providing a safe work environment.

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    of 5

    Lead and manage effective workplace relationships

    TASK 3 – QUESTION 5 AND 6

    QUESTION 5:
    Complete the issue management process to ensure that the issues raised will be resolved promptly and/or referred to relevant
    personnel
    SYMPTOMS Trevor seems unhappy, he looks stressed, not enthusiastic, frustrated, anxious, taking more sick leave, isolated

    from other staff members.

    EARLY
    WARNING
    SIGNS OF
    THE ISSUE
    FACTS
    IDENTIFY THE PROBLEM WHO IS INVOLVED ESTABLISH THE CAUSE

    Staff are Isolating Trevor Staff Age discrimination

    Not reported for 2 years Trevor Staff taking bets on when he will retire, age discrimination and

    isolation for other staff members

    Age discrimination Staff The Age of Trevor

    ANALYSIS
    EVALUATE EXTEND OF ISSUE DETERMINE POTENTIAL CONFLICT RESOLUTION LEGISLATIVE REQUIREMENTS
    IMPLICATIONS PROCEDURES
    Staff are Isolating Trevor Affects productivity, Trevor Establish or refer to the appropriate Under worksafe Victoria laws we need to
    mental health and efficiency, policy and procedure. Offer Trevor provide a safe working environment for all
    create bad culture in the business Counselling services. Provide training to of our staff.
    which will flow onto the all staff and encourage a positive
    customers environment.
    Not reported for 2 years Work environment is not safe. Confidential meeting with Trevor`s Under worksafe Victoria laws we need to
    Trevor direct manager not direct manager. Provide training to all provide a safe working environment for all
    managing his people correctly. staff. Regarding safe workplace and of our staff.
    Lack of training to staff on a safe reporting
    workplace and reporting
    Age discrimination Create a bad culture and unsafe Provide training for all areas, including Against the law to discriminate against
    environment. Managers may not induction, recruitment discrimination, someone’s age. Australian Human Right
    employ people over and/or under safe workplace, communication. commission Act 2004
    a certain age. Company to market themselves as a
    Communication is not good safe working environment.
    between the staff. The business
    could be fined and/or closed
    down. Bad marketing for the
    business.

    OPTIONS FOR RESOLUTION


    DEFINE EVALUATE BEST COURSE OF ACTION

    Provide Training Provide performance appraisals Group Training

    ACTION PLAN
    PLAN OF ACTION SOLUTIONS FOLLOW UP

    Commence training immediately All staff to be provided with a safe workplace At inductions and every professional development
    requirement

    MONITOR OUTCOMES
    PROCESS TO MONITOR Observations of staff, staff appraisals and performance reviews
    ACTION PLAN
    OUTCOMES, ONGOING
    SUPPORT,
    COUNSELLING OR
    GUIDANCE TO ASSIST
    CO-WORKERS IN
    RESOLVING THEIR
    WORK DIFFICULTIES

    QUESTION 6:
    Prepare a report that describes how you display professional leadership behavior through your own conduct.

    1. Ways you could or do gain and maintain the trust and confidence of colleagues and external contacts
    Lead by example, act honestly and transparent, communicate openly and effectively. Abide by our policies and procedures.

    Don’t make up the rules as you go along

    2. Methods you use or could use to adjust your own interpersonal communication style to meet the BizOps organisation’s
    cultural diversity and ethical environment
    Communicate style needs to abide by the discrimination laws. Embrace culture diversity by encouraging an international food

    Day to share different styles of food they eat. Celebrate the everyone’s holidays. Being transparent and honest at all times.
    3. Techniques you use or could use to guide and support team members in their own personal adjustment process
    Provide an employee handbook and induction training. Provide information and training to al staff.

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