Professional Documents
Culture Documents
an overview
core focus
• definition
• scientific management
• history of management
• essential managerial task
• level and skills of
managers
• challenges in
management work
• recent changes in
management practices
Basic concepts
• Managers are the executive function of the
organization, responsible for building and
coordinating an entire system to achieve a wide
variety of goals or desired future outcomes
rather than performing special tasks
• Management is the attainment of organizational
goals in an effective and efficient manner
through planning, organizing, leading, and
controlling organizational resources (personnel,
skill, know-how, materials, capital,, technology,
infor, equipment)
Manager goal: high performance
• Organizational performance: is a measure of
how efficiently and effectively managers use
available resources to satisfy customers and
achieve organizational goals.
• increases in direct proportion to increases in
efficiency and effectiveness
• Efficiency is a measure of how productively
resources are used to achieve a goal.
• effectiveness: is a measure of the
appropriateness of the goals that managers
have selected for the organization to pursue
and the degree to which the organization
achieves those goals
Manager goal: high performance
4 essential management functions
10 Management roles
Importance of managerial work
• managerial work is the lifeblood of most
organizations because it serves to set up and
motivate individuals to do amazing things.
• Managerial work is exciting, indispensible and
increasing demand for demand for capable,
energetic managers.
• Managerial work is necessarily fast-paced and
fragmented, where managers at all levels express
the opinion that they must process much more
information and make more decisions than they
could have ever possibly imagined..
levels of management
Type of Managers
• Top managers are responsible for developing
the organization’s strategy and being a
steward for its vision and mission.
• Functional managers (middle) are
responsible for the efficiency and
effectiveness of an area, such as accounting
or marketing.
• Supervisory or team managers/leader) are
responsible for coordinating a subgroup of a
particular function or a team composed of
members from different parts of the
organization
Type of managers
Being caught
The Headache of
in the
The increase challenge of responsibility
middle.
work load supervise for other
Dilemma/
former peers people
confusion
How to improve communication skill for
managers
How to improve communication skill for
managers
Embrace a
straight
talk
management history: quick glance
• https://www.youtube.com/watch?v=fF_YvY7jfi
E
• The systematic study of management began
in the closing decades of the 19th century
• Frederick W. Taylor (1856–1915) is best
known for defining the techniques of scientific
management, the systematic study of
relationships between people and tasks for
the purpose of redesigning the work process
to increase efficiency.
Management perspectives over time
Classical perspective
• Emphasized management on an
impersonal, rational basis through such
elements as clearly defined authority and
responsibility, formal record keeping and
separation of management and ownership.
• an organization based on rational authority
would be more efficient and adaptable to
change because continuity is related to
formal structure and positions rather than to a
particular person, who may leave or die.
• Positions are organized in a hierarchy, with
each position under the authority of a higher
one.
• The manager depends not on his or her
personality for successfully giving orders but
on the legal power invested in the managerial
position
Administrative principle