FrontRunners For Nonprofit Donor Management June 2017

NONPROFIT DONOR
MANAGEMENT SOFTWARE
June 2017
¨
CONTENTS
4 Introduction
6 Defining Nonprofit Donor

Management Software
7 The Quadrant
8 Nonprofit Donor
Management
FrontRunners Index
34 Runners Up
39 Methodology Basics
FRONTRUNNERS
9 DonorPerfect Fundraising Software
10 Raiser’s Edge NXT
11 Little Green Light
12 Bloomerang
13 NeonCRM
14 eTapestry
15 iMIS
16 Wild Apricot
17 CiviCRM
18 Salsa CRM
19 Flipcause
20 DonorSnap
21 Firstgiving
22 Giveffect
23 Givelify
24 ClearView CRM
25 Sumac
26 BasicFunder
27 Donor Tools
28 MemberPlanet
29 HandsOn Connect
30 GiftWorks
31 Orange Leap On Demand
32 FastFund
33 DoJiggy Pledge
INTRODUCTION
T his FrontRunners analysis is a data-driven

assessment identifying products in the Nonprofit
Donor Management software market that offer the
best capability and value for small businesses. For
a given market, products are evaluated and given
a score for the capability (x-axis) and value (y-axis)
they bring to users. FrontRunners then plots the
top 25-30 products in a quadrant format.
In the Nonprofit Donor Management FrontRunners

graphic, the Capability axis starts at 3.40 and ends
at 4.40, while the Value axis starts at 3.60 and ends
at 4.60.
To be considered for the Nonprofit Donor

Management FrontRunners, a product needed
a minimum of 10 user reviews, a minimum
capability user rating score of 3.0 and a minimum
value user rating score of 3.0. In most cases, we
evaluate hundreds of products and feature 20-
25 as FrontRunners; all products that qualify as
FrontRunners are top performing products in their
market.
JUNE 2017 4
I ntroduction
Each product falls within a designated quadrant based on

their axis scores. Dependent on the specific needs of the
software buyer, a product placed in any quadrant category
could be a good fit.
QUADRANT CATEGORIES:
»» Upper Right = Leaders: Leaders are all-around strong

products. They offer a wide range of functionality
to a wide range of customers. These products are
considered highly valuable by customers.
»» Upper Left = Masters: Masters may focus more

heavily on certain key features or market segments
than Leaders do. If you need a more specialized set of
functionality without bells and whistles, then a product
in the Masters quadrant might be right for you.
»» Lower Right = Pacesetters: Pacesetters may offer a

strong set of features, but are not rated as highly on
value. For example, a Pacesetter might offer greater
functionality, but cost more.
»» Lower Left = Contenders: Contenders may focus on

a more specialized set of capabilities that are priced at
a higher point. This makes them ideal for companies
willing to pay more for specific features that meet
their unique needs.
JUNE 2017 5
D E F I N I NG NO NPR OFIT D ON OR
M ANA GEME NT SO F T WAR E
N onprofit Donor Management software helps

nonprofits and other charitable organizations
keep track of donations (including donors’ contact
information) and other fundraising activities. It
empowers nonprofits to securely solicit, collect and
track donations through individual, planned, recurring
or major giving.
Software Advice’s FrontRunners quadrant is focused

on the North American Nonprofit Donor Management
software market. We identify this set of core capabilities
for the Nonprofit Donor Management software
category. The software must cater specifically to
nonprofits/charitable organizations, and offer
donor management and fundraising capabilities.
In addition, we identify several related features

that organizations purchasing Nonprofit Donor
Management software may also need or wish to
consider: membership/contact management, volunteer
management, grant management, charity/event
management and planning, nonprofit accounting,
nonprofit constituent relationship management,
human resources/payroll, gift management, in-kind
donations, matching donations, online donations,
pledge management, receipts/statements and
recurring donations.
JUNE 2017 6
THE QUADR ANT
Masters Leaders
DonorPerfect
Raiser’s Edge NXT

Wild Apricot
iMIS
Bloomerang
eTapestry
Little Green Light
DonorSnap
Donor Tools CiviCRM NeonCRM

Firstgiving Salsa CRM
MemberPlanet
BasicFunder
GiftWorks
Orange Leap Givelify

HandsOn Flipcause
On Demand Connect
Value Score
FastFund ClearView
Giveffect
DoJiggy Pledge Sumac
Contenders Pacesetters
Capability Score
All products that qualify as

FrontRunners are top performing
products in their market.
JUNE 2017 7
NONPROFIT DONOR MANAGEMENT
F R ONTRU NNE R S INDE X
9 DonorPerfect Fundraising Software
10 Raiser’s Edge NXT
11 Little Green Light
12 Bloomerang
13 NeonCRM
14 eTapestry
15 iMIS
16 Wild Apricot
17 CiviCRM
18 Salsa CRM
19 Flipcause
20 DonorSnap
21 Firstgiving
22 Giveffect
23 Givelify
24 ClearView CRM
25 Sumac
26 BasicFunder
27 Donor Tools
28 MemberPlanet
29 HandsOn Connect
30 GiftWorks
31 Orange Leap On Demand
32 FastFund
33 DoJiggy Pledge
JUNE 2017 8
DONOR PE RFE CT
F U NDR A I SING SOF T WAR E
FRONTRUNNERS SCORECARD
QUADRANT PLACEMENT: LEADERS

The scores below are based on numeric value between 1 and 5.
CAPABILITY 4.22 VALUE 4.58
Capability User Rating 4.20 Value User Rating 4.26
Functionality Breadth 4.75 Adoption Score 4.90
Features 4.60 Customer Base 5.00
Integrations 4.90 Reviews Volume 4.60
Confidence Score 3.75 Google Searches 5.00
Customer Base 5.00 Skills Base 4.90
Employee Base 4.60
Customer Growth 2.70
Employee Growth 2.70
JUNE 2017 9
R A ISER’S E D GE NXT

Employee Base 5.00
JUNE 2017 10
L IT TL E GRE E N LIGHT

Employee Base 2.60
JUNE 2017 11
B LOOME R ANG

Employee Base 4.20
JUNE 2017 12
NE O NC RM
QUADRANT PLACEMENT: PACESETTERS

Employee Base 4.00
JUNE 2017 13
E TAPE STRY

Employee Base 5.00
JUNE 2017 14
IMIS

Employee Base 4.70
JUNE 2017 15
WI L D APRIC OT
QUADRANT PLACEMENT: MASTERS

Employee Base 4.30
JUNE 2017 16
CIVIC R M

Employee Base 2.60
JUNE 2017 17
SALSA CRM

Employee Base 4.30
JUNE 2017 18
FL IPC AUSE

Employee Base 3.20
JUNE 2017 19
DONO R SNAP
QUADRANT PLACEMENT: MASTERS

Employee Base 2.20
JUNE 2017 20
FI RSTGIVING
QUADRANT PLACEMENT: CONTENDERS

Employee Base 4.70
JUNE 2017 21
GIVEFFECT

Employee Base 3.30
JUNE 2017 22
GIVE LIFY

Employee Base 3.00
JUNE 2017 23
CL EA RVIE W C R M

Employee Base 4.10
JUNE 2017 24
SUM AC

Employee Base 2.70
JUNE 2017 25
BA SIC FUNDE R

Employee Base 1.00
JUNE 2017 26
DON OR TOOLS

Employee Base 2.20
JUNE 2017 27
MEMBE RPL ANE T

Employee Base 3.50
JUNE 2017 28
H A NDSON C O NNE CT

Employee Base 2.20
JUNE 2017 29
GIF T WOR K S

Employee Base 4.70
JUNE 2017 30
O R ANGE L E AP ON D E M AND

Employee Base 2.90
JUNE 2017 31
FA STFUND

Employee Base 1.50
JUNE 2017 32
DOJIGGY PLE D GE

Employee Base 1.90
JUNE 2017 33
RUNNERS UP
P roviders listed as Runners Up were considered

for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did
not have enough reviews; they did not meet the
reviews score minimum; they did not meet the
ultimate Value and Capability minimum scores; or
they did not meet our functionality requirements
for the market.
@EASE AMO
123Signup Anedot
360Alumni Aplos Accounting
4aGoodCause App-Garden
Volunteer Tracker
501 Auctions
Apricot Social Solutions
Abila Fundraising 50
Arts People
Abila Fundraising Online
AuctionMaestro Pro
Abila Millennium
Auctria
Abila netFORUM
Award Force
Accelerate Kimbia
Benevity
Accelevents
Bernard
Acceptiva for Nonprofits
bidcoz
AccuFund Accounting Suite
BiddingOwl.com
ACTIVE Net
Bidr
Acumatica Cloud ERP
Big E-Z Bookkeeping
Akubo CRM
Campaign Manager Aristotle
Altru
CaseWorthy
Ambix
JUNE 2017 34
RUNNERS UP
Causecast DenariOnline
Causeview Donarius
CauseVox Donately
CERVIS DONATION
Charity Auctions Today Donation Director
Charity Republic Donation Organizer Pro
CharityEngine Donation Split
CharityMaster Donorbox
CharityTracker DonorCommunity
CharityWeb DonorNation
Checkout Donations DonorStudio
Church MemberLink Doubleknot
Classy Duplie
ClearGIVE e-CImpact
Click & Pledge easyTithe
ClickBid eCoordinator
ClickTime Ekualiti KC
ClubExpress Elexio Giving
ClubRunner Engaging Networks
CommunityOS ePhilanthrAppeal
Configio ETO Software
Continue to Give Event Essentials
CrowdRise Event Software
Dashboard by Adoptdash EverTrue
dataIDEAL EveryAction
DaySchool Exceed
Deltek Costpoint Fieldbook
Denali Financial Edge
JUNE 2017 35
RUNNERS UP
Findjoo Higher Logic
Firespring Website Solution ICARIS
Flexi-Grant iDonate
FluidReview infoodle
Fluxx InitLive
Fresh Vine Intacct
FUND E-Z Fund Accounting iVolunteerOnline
Fundly Keela
FundRaiser Kindful
Funraise Kindrid
Get Connected kintone
GiveCorps LegacyGiftmaker Suite
GiveGab List Master CRM
GivePulse Litmos LMS
GivingFuel LiveImpact
GivingTools Luminate Online Marketing
Good Done Great Marketplace
GoodCloud MatchMaker Fundraising

Software
GovPilot
Member365
Graduway
MemberClicks
Grant Lifecycle Manager
MemberLeap
Grant Manager
Team Solutionz MemberNation
GrantHub Membership
Management System
Grants Network
Microsoft Grants
Grants United
Manager Plus
Greater Giving
MobileServe
GreenRope
Mogiv
JUNE 2017 36
RUNNERS UP
MOHID Quickbooks Non-Profit

MyEvent QuickStaff
NationBuilder Raklet
NetSuite RallyBound
Network for Good REACH
Donor Management
Red Stampede Websites
and Fundraising
Regpack
NewOrg Management
System ResultsPlus
NGO Connect Rosterfy
NonProfitEasy Sage 50
NonProfitPlus Salesforce
OASIS Salesforce Foundation
One - Event Management Salsa Engage
OneNFP DonorVision Serenic Navigator
Online Giving Servant Keeper
OpenWater Awards Sheep
Optimy Shelby Financials
OvationTix Shiftboard
PatronManager CRM Signup Zone
PeopleFlow SignUp.com
Personify360 SignUpGenius
Polis Silent Auction Pro
ProClass SilkStart
Pushpay SimpleGive
Qgiv SlickPie
QMember For Charities SmarterSelect
Qorus Breeze Proposals Sparkrock
QuickBase StarChapter
JUNE 2017 37
RUNNERS UP
Submittable Volgistics
Sustain Volunteer Impact
SWEET Volunteer Time Tracking
Tendenci VolunteerHub
Tessitura VolunteerKinetic
The Databank VolunteerLocal
The School Volunteer VolunteerMark
The Silent Partner VolunteerMatters
Theatre Manager Vonigo
Timecounts VROOM!
Tithe.ly VSys One
Trail Blazer Non- WebLink Connect
Profit Manager
When I Work
TRS
Windward System Five
Truist
WizeHive Grant Manager
Unit4 Business World
WonderWe
- Non-Profit
Xledger
UniVoIP
YourMembership.com
Valid Eval
Virtuous
JUNE 2017 38
ME THODOLOGY BASICS
T he FrontRunners methodology assesses and

calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on
the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED

AVERAGE OF SCORES INCLUDING:
»» End-user ratings of one to five stars on the

product’s functionality.

product’s ease of use.

product’s customer support.
»» A score, relative to other products in the market,

for the product’s inclusion of key functionality
for the software category.
»» A score, relative to other products in the

market, representing the number of other
products that integrate with it.
JUNE 2017 39
M ethodology B asics
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE

OF SCORES INCLUDING:
»» End-user ratings of one to five stars on overall

satisfaction with the product.
»» End-user ratings of one to five stars on how valuable

users consider the product to be relative to its price.
»» End-user ratings of one to five stars on how likely they

are to recommend the product to others.
»» A score, relative to other products in the market, for

the size of the product’s customer base.
»» A score, relative to other products in the market, for

the number of professionals in the market who have
experience with the product (e.g., users, developers,
administrators).

representing the total number of user reviews across
the three Gartner web properties.

representing the average number of times per month
internet users search for the product on Google.
JUNE 2017 40
M ethodology B asics
Markets are defined by a core set of functionality, and

products considered for, and included in, FrontRunners
must offer that core set of functionality. Additional related
functionality can contribute to the capability score for a
product. To qualify for consideration in a FrontRunners
quadrant, a product must have a minimum number of
unique, user-submitted product reviews across the three
Gartner Digital Markets web properties: softwareadvice.
com, capterra.com and getapp.com. The minimum number
of reviews required per product may differ by category,
but will generally be between 10 and 20 unique reviews.
JUNE 2017 41
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NONPROFIT DONOR

6 Defining Nonprofit Donor

10 Raiser’s Edge NXT

11 Little Green Light

31 Orange Leap On Demand

T his FrontRunners analysis is a data-driven

In the Nonprofit Donor Management FrontRunners

To be considered for the Nonprofit Donor

Each product falls within a designated quadrant based on

»» Upper Right = Leaders: Leaders are all-around strong

»» Upper Left = Masters: Masters may focus more

»» Lower Right = Pacesetters: Pacesetters may offer a

»» Lower Left = Contenders: Contenders may focus on

N onprofit Donor Management software helps

Software Advice’s FrontRunners quadrant is focused

In addition, we identify several related features

Raiser’s Edge NXT

Donor Tools CiviCRM NeonCRM

Orange Leap Givelify

All products that qualify as

9 DonorPerfect Fundraising Software

10 Raiser’s Edge NXT

11 Little Green Light

31 Orange Leap On Demand

QUADRANT PLACEMENT: LEADERS

CAPABILITY 4.22 VALUE 4.58

Capability User Rating 4.20 Value User Rating 4.26

Functionality Breadth 4.75 Adoption Score 4.90

Features 4.60 Customer Base 5.00

Integrations 4.90 Reviews Volume 4.60

Confidence Score 3.75 Google Searches 5.00

Customer Base 5.00 Skills Base 4.90

Employee Base 4.60

Customer Growth 2.70

Employee Growth 2.70

QUADRANT PLACEMENT: LEADERS

CAPABILITY 4.09 VALUE 4.49

Capability User Rating 4.11 Value User Rating 4.17

Functionality Breadth 4.30 Adoption Score 4.80

Features 4.10 Customer Base 5.00

Integrations 4.50 Reviews Volume 4.90

Confidence Score 3.83 Google Searches 3.90

Customer Base 5.00 Skills Base 5.00

Employee Base 5.00

Customer Growth 2.30

Employee Growth 3.00

QUADRANT PLACEMENT: LEADERS

CAPABILITY 4.31 VALUE 4.23

Capability User Rating 4.50 Value User Rating 4.57

Functionality Breadth 4.45 Adoption Score 3.88

Features 4.60 Customer Base 4.30

Integrations 4.30 Reviews Volume 4.00

Confidence Score 3.80 Google Searches 2.30

Customer Base 4.30 Skills Base 4.20

Employee Base 2.60

Customer Growth 4.30

Employee Growth 4.00

QUADRANT PLACEMENT: LEADERS

CAPABILITY 4.08 VALUE 4.26

Capability User Rating 4.53 Value User Rating 4.59

Functionality Breadth 3.00 Adoption Score 3.93

Features 2.90 Customer Base 4.10