Equipment User Manual

Before You Begin

PartnerHero Credentials
Secondary User (BYOD)
Need Help from IT?

Your Laptop
Windows Laptop
How to Log In
MacBook Laptop
How to Log In
I Forgot My Password

Peripherals
Logitech Mouse M330 Silent
Jabra Evolve 75
Get to Know Your Jabra
How to Charge
How to Connect

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Before You Begin
This manual is meant to help you set up your PartnerHero equipment. Here you’ll find instructions
and recommendations to have your equipment ready for the first day of New Hire Orientation.
Please know that the type of equipment and peripherals you receive depends on the needs of your
role (e.g., if your program doesn’t offer phone support then a headset is not required.).

PartnerHero Credentials
You’ll need your PartnerHero credentials to log in to your equipment. You can find these in your
Welcome Email with the Orientation details. You’ll receive this email a day or two prior to your first
day—keep an eye out for a message from team-orientation@partnerhero.com.

Secondary User (BYOD)

You will need to create a secondary in Google Chrome user if you were approved to use a personal
device for your first day of Orientation. This will help keep your personal information separate from
PartnerHero’s data.

To create a secondary user:

1. Open Google Chrome
2. At the top right, click Profile
3. Click Add
4. Choose a name and photo
5. Click Add
6. A new window will open and ask you to turn on sync
7. Click here to complete the Security Checkup (mandatory step)

Tip: Check out Google’s Share Chrome with Others article to learn more about adding, changing,
and removing a secondary user.

2
Need Help from IT?
If you have any questions or run into any issues while setting up your equipment, please click here
to open a support ticket for the IT team.

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Your Laptop
You’ll now start setting up your laptop; follow the instructions for the type of device you received.

Windows Laptop
How to Log In
1. Turn on your laptop
2. Ensure you are connected to a WiFi network
3. Select Sign in with your work account on the login page
4. Enter your PartnerHero credentials (you’ll find them in your Welcome Email)

Tip: check out Google’s Sign in to Windows after GCPW installation - Google Workspace Learning
Center article for more details.

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MacBook Laptop

How to Log In
1. Turn on your laptop
2. Ensure you are connected to a WiFi network
3. Sign in with your work account on Mosyle’s login page
4. Enter your PartnerHero credentials (you’ll find them in your Welcome Email)

I Forgot My Password
If you changed your temporary password but forgot it, please click here to submit a support ticket
for IT so they can help you reset it.

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Peripherals
Below you will find the details of the most used peripherals in PartnerHero. If you received a
different model, please reach out to IT to help out with any questions. Remember that receiving
peripherals will depend on what’s needed for your role.

Logitech Mouse M330 Silent

Your Logitech mouse offers a quiet experience for yourself and those around you. It has a
long-lasting 24-month battery life with auto-sleep and a powerful 10-meter wireless range with
128-bit encryption between the mouse and the receiver. Plus, it’s designed with contoured grips
made of soft rubber for total comfort.

This mouse is compatible with Windows, Mac, Chrome OS, and Linux. Your mouse should include:
● 1 Nano receiver
● 1 AA battery (pre-installed)

To start using your mouse:

1. Turn it on by sliding the switch at the
bottom
2. Slide open the lid under the switch to
retrieve the nano receiver
3. Connect the nano receiver to a USB port in
your computer

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Jabra Evolve 75

Some of the Jabra Evolve 75 features include:

● Superior Active Noise Cancellation (ANC)
● MultiUse connectivity to two Bluetooth®devices, enabling you to take calls and listen to music
from the same headset
● HD voice and world-class speakers
● Up to 30 meters/100 feet Bluetooth connectivity

Along with your headset, you should have received:

● Jabra Link 370

● USB charging cable

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 ● Pouch

Get to Know Your Jabra

How to Charge
Plug the supplied USB charging cable into a USB port on your PC, docking station, or wall
charger. It takes approx. Three hours to fully charge the headset.

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How to Connect
Plug the supplied Jabra Link 370 into a USB port on your PC. The Jabra Evolve 75 and the Jabra
Link 370 are pre-paired and ready for use out of the box.

To use the USB cable, ensure the headset is switched on, and then plug the headset into a USB
port on your PC using the supplied USB cable.