1. To change the prefix of a Ticket Number which module of Service Now is used ?

Number Maintenance table (t)

2.When you click on create an incident, reset an password, report an outage, where does it
take you?

Record Producers (t)

3.How to decide which application will be visible on logging?

h Manager Permissions

Defined on the basis of roles assigned to the user.

4. In which part of UI global search appears?

5.What is single sign on?

Through this by logging in once in a instance you have the rights or the access
authentication of all the softwares and web applications (t)

6. What is there stored in CMDB?

e and intangible data of a table & CI.

7. Purpose of workflow ?

workflow generates a sequence of activities, such as generating records or running scripts,

and notifications (t)

8.For which of the option, changes are captured in Update Set?

9._________ is used for exchanging structured information in the implementation of Web
Services in computer networks.

Service )

o All of the above

10._______ User can see tickets ,messages and mails of other user.

Delegate (t)

11.What does Key Icon on banner indicates in Service Now ?

On clicking it we can see the profile of any other user for testing (t)

12.What is the Use of Transform Map in update set ?

tended tables in Service Now

table (t)

is used in moving all the customization to other instance without specifying any
destination source.

13.Which of the following option is an example of UI Policy ?

datory (t)

14.For which tables all SLA's are tracked ?

task_sla (t)

15.What is the use of BSM (Business Service Management) in Service Now ?

A Business Service Management (BSM) map graphically displays the configuration items
(CI) that support a business service and indicates the status of those configuration items (t)
Items that
support a business service and indicates the status of those Catalog items in a request.

of Service Now

16. Impersonate User means ____?

17.To improve the System Performace which among this is preferred ?

Either put refresh as off or increase time of refreshing a page (t

18.What is retroactive start in SLA?
SLA on any condition
It is used for attaching SLA from a particular created date & time without attaching SLA
on the opened time. (t)

19.Which of the following thing is true while solving incidents as per ITIL framework ?

Incident Priority is calculated on the basis of Impact & Urgency. (t)

20.What do incident, problem and change have in common?

They save to the task table

21.When you open a service catalog and click the Order button what gets created?
REQ>RITM>TASK

22.service catalog workflow can be attached in 3 ways:

manually on the catalog item form
automatically based on conditions
automatically if no other workflows attached

23.What is a security rule at the row and column level that is executed when attempting to
access a ServiceNow table?
ACL-Access Control List

24.Global Search option can be found in which part of UI?

Ans: On Banner
25. How will you define a Service catalog workflow?
Ans: Define Workflow properties, Define Workflow activities, Publish it.

26.Delegate User
Ans: Request on behalf
27. Content of service catalog
Catalog Items, Record Producers, Order Guides

28. How KB are organized? –By Topics and Categories

29.ACL applies on?- Ans: Fields and tables

30. SLA, OLA and UC are configured in which module? Ans: Service Level Management

31.Which is parent table for INC, CHG, PRB? Ans: task

32.
KB articles are referred in which modules below (Service Catalog, News, INC)? Ans: News

33.How do you modify the field behavior? Ans: Right click> Personalize > Dictionary
34.. Role assignment. Ans: Inherits to group members

35. Icon of reference? Select image

36.home icon
37.
If User customizes the Homepage, what happens? Ans: A prefix My is added to the homepage.
38.
38.What is there stored in CMDB? Ans: Measurable tangible and intangible data of a CI.

39.Order the typical no of users for any SNOW instance: Ans: ESS, ITIL, Delegate Admin and Admin

40.Catalog request flow: Ans: Item Requests, RITM, Fulfillment, Procurement

41.
What is sys_id? Ans: Unique Record Identifier (32-Character
42.
How to make an UI Policy global? Ans: By Check the Global field

43.ACL applies to? Ans: Table or Field

44.How ACL will execute? Ans: generic to specific

45.
What is listing in HomePage icon?(List of home pages
46.
What is the use of an Update Set?(To moving customization from one instance to other instance)
47.
When UI Actions appears on the form? Ans: when conditions gets satisfied
48.
What is the true about SluchBucket?
Ans: Fields appearing in Selected section will be present in form
49.
What is the true if we delete the system table?
Ans: Automatically recreated deleted System table in Next Upgrade
50.
Role based (if a role has assign multiple roles then which option is true)
51.
When High Security plugin is activated? Ans: Penetration testing.
  Where can you view information about system activity? system logs

 If the system is going to be upgraded,what will be exempt from the upgrade?

Any record that has been altered from the base state by the
customer
How do you limit file attachments? Security>System Security

SLAs include actions that can be triggered when during the lifecycle?
Anytime

What is a tool that will autopopulate the CMDB about your windows computer?
Help the helpdesk

What is A BSM Map? Business Service Management BSM map graphically displays the configuration
items, CI, that support a business service.

How are users related to roles or groups? 1 to Many Relation

Where do you go in ServiceNow to change the banner and colors? System Properties, then CSS
Properties

What is the sequencing of publishing a Knowledge Article? Draft Review Publish

service catalog workflow can be attached in 3 ways:

manually on the catalog item form
automatically based on conditions
automatically if no other workflows attached

How KB are organized? –By Topics and Categories

KB articles are referred in which modules below (Service Catalog, News, INC)? Ans: News

Role assignment. Ans: Inherits to group members

if User customizes the Homepage, what happens? Ans: A prefix My is added to the homepage.

38.What is there stored in CMDB? Ans: Measurable tangible and intangible data of a CI.
How ACL will execute? Ans: generic to specific

What is the true if we delete the system table?

Ans: Automatically recreated deleted System table in Next Upgrade

When High Security plugin is activated? Ans: Penetration testing

Out of the below listed applications which will not run natively on smartphones?

a)Workflow
b)User Administration

c)self-service

d)Service catalog

.Select one of the following which contains text search options

a)Knowledge

b)Lists

c)Application Navigator/Left Navigation

d)Homepage

e)All the above

Which is the search engine for serviceNow?

a)AnswerNow

b)GoogleNow

c)Zing

d)Search

Reports can be made from the following.

Select any two:

Ans: a)Matrix Module

b)Statistics Module

c)Context menu

d)View/Run Module

What is the recommendation from service now for update set:

Ans:Do not use Default update set

All the applications of service which runs in browser will run in mobile.

Ans:a)True

b)Flase
Changes made to gear will be applied to all the users.

Ans:a)True

b)False

How many working SLAs can be attached to an Incident?

Ans:a)More than 3

b)1

c)Infinite

d)Less than 10

What is the important factor to remember when a user is creating catalog variable?

Ans: Catalog Variables are global by default.

Which of the following is possible via an inbound action?

A. schedule a job

B. sends an email notification

C. modifying existing records

Which setting allows the user to view knowledge articles without logging in?

a. ESS Role b. Public Setting c. View All Setting d. View all Role

ESS can access-

Ans. My Items, My requests, KB
Data Dictionary is used for?

Ans. Database Structure

Workflow editor and Service catalog differs in approval methodology?

Ans. True
Data inconsistency correction is done from automated?
Ans.
I. Plugin
II. Configurations
III. Workflow
IV. None of these
Gauge is added to homepage

Knowledge process consists of – document creation, approval and review from SMEs and publishing

What is one thing in workflows peculiar for catalog?

ans - You can define visibility of variables on task form through workflow when it is created

What is the one pause condition for incident SLA?

ans - awaiting <something>

Which of the following is true:-

a. When moved from left to right slush bucket, ref fields become bold

b. System tables cannot be deleted

c. Deleted system tables will be created again during an instance upgrade

How do you confirm an instance upgrade?

Ans: System Logs->events->system.upgraded, use this event to trigger the System Upgraded notification

If the system administrator wants to modify the homepage, which of the following links on the page
indicates that this can be done

a. Add Context b. Change Layout c. Make Gauge

How do you change the color of the instance?

Ans: Using Navigation Menu under Content Management.

do you know which release version of Service Now you are working on?

Ans: Go to System Diagnostics->Stats and check the Build name.

Which of the following is true regarding roles?

Ans: Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as
well.

Which of the following defines a condition?

Ans: Field, Operator, Value

1. Where BSM maps are stored? On which table?

 bsm_map2 table (Business Service Management map)
 Workflow [wf_workflow] - The master records of workflows.
 Workflow [wf_workflow_version] - Particular versions of a workflow, either published versions
or versions that have been checked out.
 Workflow Context [wf_workflow_context] - Individual instances of a workflow being used.
Which field should be there in table that identifies that it should be captured in Update Sets?

Ans: update_synch attribute

What does workflow timelines represent? Ans: Shows timestamps in graphical form for activities of
workflow.

If a user is not given filter_global or filter_admin role, what will be the impact? He can save the custom
filter for himself only, neither for his group nor globally.

Scenario when an Interceptor can be used? Ans: In change management case to provide different
option for user in case of separate view and template

Book mark feature can be found in which UI version? Ans: UI 11 (June 11 release)

Data Dictionary is used for?-Ans: Database Structure

How to change Homepage Color? Ans: CMS (Content Management System)

How can you view reports on homepage? Ans: Add to Homepage

Where are customizations stored? Ans: sys_update_xml [Customer Update] table

How to set display value for any field. Ans: By using dictionary

After save on form. Which fields get stored in activities log.?Ans: Audited fields

In which place admin can edit the HomePgae?(Add Content)

How to see the current version of instance as an Admin?(System Diagnostic application >> Stats Module
>> Build)

What all are available in a knowledge homepage?

General, application, policies, email, news

When Business rules can be used in Knowledge base?

Scenario based: To insert Knowledge Article or Knowledge Submission through Incident, problem or
change as record is closed in these mgmt.

Content of banner in S-Now. –

Ans: Global Search, Impersonation Icon, Update Set, Print, Logout, Home, Debug, Wiki help

Where Pause condition in SLA can be used ?

)
Can we delete all tables?

user tables can be deleted .System tables can't be deleted (t)

_________ is used for exchanging structured information in the implementation of Web

Services in computer networks.

SOAP (t)
o All of the above
1. What is true about workflow?

Ans: Workflow can be edited only after checkout.

2. If prefix of Incident needs to be changed, which table should I refer?

Ans: Number Maintenance table [sys_number].

3. What is client transaction log?

Ans. The Client Transaction Timings feature enhances the system logs by providing more
information on the durations of transactions between the client and the server.

4. Out of the below listed applications which will not run natively on smartphones?

a)Workflow

b)User Administration

c)self-service

d)Service catalog

5.Select one of the following which contains text search options

a)Knowledge

b)Lists

c)Application Navigator/Left Navigation

d)Homepage

e)All the above

6. Which is the search engine for serviceNow?

a)AnswerNow

b)GoogleNow

c)Zing

d)Search

7. In service catalog, either a request or a request item can have workflow, but not both

a)true

b)false
8. What is event registry ?

Ans:It contains all event definitions

9.What path the administrator should follow to check the fulfillment task of a request

Ans:Request Number> Requested item number> Catalog task number

10.What is the difference between event log and event registry?

Ans:Event log contains all the event records and event registry contains all the definitions of an event.

11.Can a user delete live feed post?

Ans:No he cannot.He can delete only his post not others.

12.Reports can be made from the following.

Select any two:

Ans: a)Matrix Module

b)Statistics Module

c)Context menu

d)View/Run Module

13.Match the following with appropriate user:

1)Perform catalog item assigned task and closure process

2)Manage ,views and modify requests

3)Can request for item,View own request items

14)Assign Role,Manage incidents,Problems and change

a)ITIL/fulfiller

b)System administrator

c)Approver

d)ESS user/End User

Ans:1 – c
2–a

3–d

4–b

15)What is the recommendation from service now for update set:

Ans:Do not use Default update set

16) All the applications of service which runs in browser will run in mobile.

Ans:a)True

b)Flase

17. Changes made to gear will be applied to all the users.

Ans:a)True

b)False

18.Mapping assist is used for

Ans: Automatically mapping using filed map

19.What is true about roles

Ans: It is one of the record in sys_user_role table

20. Which among the following can a UI policy accomplish?

Ans: Making a field read-only

21. What steps will u take to load data from spreadsheet?

Ans - load data, create transform map, transform

22. What does CMDB consists of?

Ans: Tangible and intangible business assets.

23. ACL is applied on -

a. user

b. groups

c. applications/modules

d. table and field in table

24. Which of the following are available in Service Catalog:-

Ans: Record Producer, Catalog Variables, Order Guides

25. What does a transform map do?

Ans: A transform map is a set of field maps that determine the relationships between fields in an import
set and fields in an existing Service Now table (such as Incidents or Users).

26. Which of the following gets automatically captured in an update set:-

a. Table, schedules, forms

b. Table, forms, data

d. Tables, forms, views

27. Give example of a one to many relationships

Ans: sys_user table referring to the assigned_to field in Task table

28. Global Search option can be found in which part of UI?

Ans : On Banner

29. What all are there in UI14 instance?

Ans:Banner,Edge, Content pane and Application Navigator

30. What is true about SLA-Retroactive start?

Ans: If you select the Retroactive start check box, the Set start to field appears, offering options for
starting the SLA from various events on the table selected.

31. Shortcut to approve a Service Request?

Ans: Go to service request list and Right click on the request number and approve.

32.what is record producer?

Ans: A record producer is a specific type of catalog item that allows end users to create task-based
records.

33.How can you define a user in serviceNow

Ans: It is a record in sys_user table

34.How many working SLAs can be attached to an Incident?

Ans: a)More than 3

b)1
c)Infinite

d)Less than 10

35. ACL evaluates on below….

Ans: condition/script and roles

36. What does Order guide refer to in Service Catalog?

Ans: Bundled Request (An order guide gives customers an easy way to order multiple related items as a
single request)
1. Incident, problem tables inherit which table.

Ans: Task table.

2. Give example of a one to many relationships

Ans: sys_user table referring to the assigned_to field in Task table

3. When you customize a homepage, SNC makes a copy of it and ________

Ans: adds the prefix "My" to the homepage name.

4. Which of the following is true?

Ans: When a user belongs to more than one group, each group provides him permissions.

5. ______ receives notification, meeting invites on behalf of another user.

Ans: Delegate

6. What is SSO?

Ans: Single- Sign-On

7. How do you edit/ create a workflow?

Ans: Graphical Workflow Editor

8. What is the purpose of a service catalog workflow?

Ans: to create workflows to drive request fulfillment. Workflows can generate and assign approvals,
generate and assign tasks, or run scripts and sub flows.
9. What is the important factor to remember when a user is creating catalog variable?

Ans: Catalog Variables are global by default.

10. What is the purpose of an update set?

Ans: An update set is a group of customizations that can be moved from one instance to another.

11. How can you change the number prefix from "INC" to "IN" for incident table?

Ans: using Number Maintenance

12. Which of the following is possible via an inbound action?

A. schedule a job

B. sends an email notification

C. modifying existing records

13. Which setting allows the user to view knowledge articles without logging in?
 a. ESS Role b. Public Setting c. View All Setting d. View all Role

14. Which of the following defines a condition?

Ans: Field, Operator, Value

15. Which of the following is true regarding roles?

Ans: Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as
well.

16. ACL is part of which security?

a. Physical Security b. Contextual Security c. Compliance Security

17. Which is true regarding Knowledge Base?

Ans: In a Knowledge base, articles are grouped according to categories.

18. How can you view the dictionary for a field?

Ans: Right clicks on the field and click Personalize Dictionary.

19. Which among the following is true regarding ACLs?

Ans: If there are row and field ACLs, user has to satisfy both to have access to the field.

20. What is Data Dictionary?

Ans: It contains information about a field's data type, character limit, default value, dependency, and
other attributes.

21. How do you know which release version of Service Now you are working on?

Ans: Go to System Diagnostics->Stats and check the Build name.

22. How do you change the color of the instance?

Ans: Using Navigation Menu under Content Management.

23. What does this icon do? (Provided impersonate key symbol)

24. What does this icon do? (Provided the home symbol in the banner)

25. Which of the following is data saved to?

a. Table b. Form c. List

26. When user creates a table "abc", how does service now name it?

Ans: u_abc

27. Which among the following is true regarding tables?

Ans: You can delete the tables starting with "u_" permanently.

28. Which of the following influences homepage performance

Ans: Set refresh time as a long one or set it "off".

29. If the system administrator wants to modify the homepage, which of the following links on the page
indicates that this can be done

a. Add Context b. Change Layout c. Make Gauge

30. What does the order field in service catalog do?

Ans: It displays the catalog item in the ascending order of this value.

31. Which of the following gets automatically captured in an update set:-

a. Table, schedules, forms

b. Table, forms, data

c. Table, forms, homepages

d. Tables, forms, views

32. What does the "coalesce" field do?

Ans: Coalescing on a field (or set of fields) means the field will be used as a unique key.

33. What details does a knowledge article hold?

34. What does a transform map do?

Ans: A transform map is a set of field maps that determine the relationships between fields in an import
set and fields in an existing Service Now table (such as Incidents or Users).

35. How is the application Navigator (left nav) populated onload

Ans: It is populated based on the role of the logged in user.

36. Difference between client script and business rule

Ans: Client script runs at client side onLoad, onchange and onSUbmit of the form, BR runs at server side
before/after record in inserted, updated or deleted.

37. onChange client script runs on

Ans: Change in the value of a particular field

38. Links, buttons, context menu action belongs to

Ans: UI action

39 Which among the following can a UI policy accomplish?

Ans: Making a field read-only

40. Which among the following is true:-

Ans: Moving an entry from Selected to Available slush bucket removes it from the form.

41. How do you confirm an instance upgrade?

Ans: System Logs->events->system.upgraded, use this event to trigger the System Upgraded notification

42. How do you approve a catalog request?

43. What all modules can an ESS user see under in Service Catalog?

44. What are the variables that you can add when you create a catalog item?

Ans: Options contained the combinations of following fields:

Slush bucket, multiple choices, additional category, single line text, multi-line text, choice list, checkbox

45. What is the purpose of an Order Guide?

Ans: An order guide gives customers an easy way to order multiple related items as a single request, It
uses:

- A single initial screen, where the customer fills in some initial information.

- A set of selected catalog items based on conditions derived from the initial information.

46. Which of the following can be performed by a system administrator?

Ans: Change the maximum size of attachments and restrict the type of attachments [I chose this option
as this requires a modification in sys_properties, other options were possible with non-admin roles]

47. What all are available in a knowledge homepage?

48. Which of the following are available in Service Catalog:-

Ans: Record Producer, Catalog Variables, Order Guides

49. Which of the following is true:-

a. When moved from left to right slush bucket, ref fields become bold

b. System tables cannot be deleted

c. Deleted system tables will be created again during an instance upgrade

50. Choose the order of evaluation of ACLs

Ans: An ACL rule only grants a user access to an object if the user meets all of the permissions required
by the matching ACL rules.
-The condition must evaluate to true.

-The script must evaluate to true or return an answer variable with the value of true.

-The user must have one of the roles in the required roles list.

-The other matching ACL rules for the object type must evaluate to true.

51. What is sys_id?

ans - unique identifier for each record in a table

52. ACL is applied on - s

a. user

b. groups

c. applications/modules

d. table and field in table

53. Choose correct statement -

ans - A column is a field and a row is a record

54. What is the one pause condition for incident SLA?

ans - awaiting <something>

55. What table is used to store SLAs?

ans - task_sla

56. How will you approve a catalog request?

a. Right click request record in request list and click approve

b. Right click task record in task list and click approve

c. ...

d. ...

ans - I chose a as only that made sense

57. What is one thing in workflows peculiar for catalog?

ans - You can define visibility of variables on task form through workflow when it is created

58. What is BSM MAP?

59. What does CMDB consists of?

Ans: A (CMDB) which consists of entities, called Configuration Items (CI), that are part of your
environment.

A CI may be:

 A physical entity, such as a computer or router

 A logical entity, such as an instance of a database

 Conceptual, such as a Requisition Service

60. How will you make service catalog workflow available?

Ans- define workflow, create workflow activities and publish

61. What is Coalease used for in import sets

ans - It compares the uniqueness of data if not found, creates new record

62. What steps will u take to load data from spreadsheet?

ans - load data, create transform map, transform

63. As an end user, which modules of service catalog do you see?

ans - My requests, Requested Item

64. What does RITM stand for?

ans - Requested Item

65. for an incident form when saved

a. Additional comments get copied to work notes

b. work notes get copied to activity log

c. work notes get overwritten

66. Which one on homepage will access knowledge?

a. news

b. catalog item

c. report

67. Applications and modules are loaded based on

ans - Roles

68. Knowledge process consists of –

ans - document creation, approval and review from SMEs and publishing

69. Gauge is added to

ans - homepage

70. What is difference between Save & Insert action on form

Ans. Save saves the record & stays on form, while Insert creates a new record & redirects to list view.

71. If an admin wants to check the status of task from a service catalog request, what path he's expected
to follow

Ans. REQ (number)>>RITM (number)>>TASK (number)

72. How the catalog variables cab be arranged on a catalog item

Ans. By setting the appropriate value of field 'Order'.

73. What do you mean by SaaS?

Ans. Software as a Service

74. Service catalog displays?

Ans. catalog items, order guides and record producer

75. ACL evaluates on below….

Ans. condition / script and roles

76. How do you enhance Homepage performance in case of gauges?

77. Shortcut to approve a Service Request?

Ans. My request or Email

78. How do you modify the field behavior?

Ans. Right click> Personalize > Dictionary

79. What do you mean by Elevated Privileges?

Ans. Session
80. What things are tracked in customizations?

Ans. Customizations are tracked by update sets only for some objects, using one of the following
methods:
 The update_synch attribute on the table
Special handlers for changes that require updates to multiple tables
Manual unloading for homepages

Update sets cannot be used to transfer other system changes or data. In general, update sets capture
configuration information but not task or process data. For example, update sets track service catalog
item definitions and related configuration data like variables and variable choices. However, if you test
the service catalog by placing orders, the orders (requests, items, catalog tasks) are not tracked by
update sets.

81. Where are customizations stored?

Ans. Each update set is stored in the Update Set [sys_update_set] table, and the customizations that are
associated with the update set (stored in the Customer Update [sys_update_xml] table) appear as a
related list on the update set record.

82. KB articles are referred in which modules below?

Ans. Service Catalog, News, INC.

83. What changes out of below would be applied in case of a merge update set?

Ans. You can merge multiple update sets into one for easy transfer.

To merge update sets:

1. Navigate to System Update Sets > Merge Update Sets.

2. Use the slushbucket to select the update sets to merge.
3. Enter a name for the new update set. Updates are added to this set when the original sets
are merged.
4. Click Merge selected.
 The new update set is created and changes from the original sets are moved to the
new set. Only changes that are not merged into the new set remain in the original
sets.
 If the same object is updated in both sets (for example, both update sets modify
the Incident form), only the most recent change is moved to the merged update
set. The other update remains in its original update set to provide a record of the
changes that were not moved. You may want to validate that the correct changes
were moved to the new set by viewing the update set.
After merging and validating, it is a good idea to delete or empty the original update sets to avoid
applying an older change by mistake. The system does not remove the updates that were not
merged into the new set.
84. DB name for custom table?
Ans. U_tbl
85. How can you view reports on homepage?
Ans.
86. Which is parent table for INC, CHG, PRB?
Ans. Task
87. SLA, OLA and UC are configured in which module?
Ans. SLM
88. When high security plugin is enabled?

Ans. The Platform Security Settings - High plugin is active by default on all new Service Now instances.
For instances in which the high security settings are active, observe the following cautions:

Integrations into Service Now tables fail unless access control lists (ACL) are defined for the
tables being accessed and the appropriate roles are assigned.
The same ACL requirements apply for import sets that apply to integrations.

The Platform Security Settings - High plugin automatically activates the Contextual Security plugin if it is
not already active. In addition, the Platform Security Settings - High plugin delivers the following settings
and features in the context of increasing the security of your Service Now platform.

Features:

High Security Settings: Default property values to harden security on your platform by
centralizing all critical security settings to one location for management and auditing.

Default Deny Property: A new security manager property controls the default security
behavior for table access.
Security Administrator Role: A new role used to prevent modification of key security
settings and resources. The Security Administrator role is not inherited by the admin
role and must be explicitly assigned.
Access Control Lists: Prevents modification of sensitive and platform-level resources in
prior versions.
Property Access Control: Enables the ability to set read and write roles to individual
properties in order to prevent modification.
 Elevated Privilege: Allows users to operate in the context of a normal user and elevate to
higher security role when needed.
Transaction and system logs are read only.
89. Data inconsistency correction is done from automated?
Ans.
I. Plugin
II. Configurations
III. Workflow
IV. None of these
90. Workflow editor and Service catalog differs in approval methodology?
Ans. True
91. If a split is added in a form, how many columns get created?
Ans. Two
92. Icon of reference?
Ans. icon ( )
93. Application Navigation Search history is stored somewhere or not?
Ans. No
94. Upgrade of instance, which is true?
i) As an SN Admin, you will manually do it
ii) It happens once in a year at 8 pm
iii) Customizations are lost?
95. Data Dictionary is used for?
Ans. Database Structure
96. Import Sets characteristics
97. How to change Homepage Color?
Ans. CSS
98. ESS can access-
Ans. My Items, My requests, KB
99. ACL applies on?
Ans. Fields and tables
100. Contextual Security-Question on hierarchy
Ans. Generic to specific