Password Reset V2.

IT-Admins
22/03/2021
Contents
Password Reset................................................................................................................................................................ 3
Method 1: from SSP (self-service password reset portal, for Mac & all users) ..................................... 3
Registration (mandatory) .................................................................................................................................... 3
Resetting password from SSP web portal ..................................................................................................... 5
Method 2: from Windows login screen (Prolifics Windows Desktop/Laptop users) .......................... 7
While in Office (RHJ 12B, RHJ 20, PUNE, FL & WB locations) .............................................................. 7
While in public network ....................................................................................................................................... 7

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Password Reset
Method 1: from SSP (self-service password reset portal, for Mac & all users)
Registration (mandatory)

1. Open https://ssp.prolifics.com from any web browser and click on “My Prolifics Account”
button.

2. Enter your username (ADusername@prolifics.com) / Email address and password then

click on Next.

If prompted for password reset (typically this happens when your account password is
already expired) enter your new and confirm new password, then click on Change Password
button. This will be your new password for all portals (ex: Email, Teams, PEP, PPM…)
Note: password will take max of 30mins to update for Email and Teams.
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3. Next it will ask five security questions, fill in with your answers and then you will be able to
login to your account.

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Resetting password from SSP web portal

Prerequisites: before you begin to reset password from this portal you need to register
yourself (have five security questions answered) if not, follow above steps and register.
1. Go to https://ssp.prolifics.com from any web browser and click on “Reset Password” button.

2. Enter your username (ADUsername@prolifics.com) or Email address and click on Next

3. Fill-in your security answers and then click on Next

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4. Enter your new and confirm new password and then click on Change Password

5. Now that the password has been changed, wait for 30mins, enter this new password for
outlook, Teams, PEP, PPM, Mobile email etc.
6. If you are a Prolifics windows laptop/desktop user and in public network, close desktop
outlook, connect to Prolifics VPN with this new password hit Alt+Ctrl+Del keys and then
click on Lock, later login with your new password, re-open outlook.

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Method 2: from Windows login screen (Prolifics Windows Desktop/Laptop users)
While in Office (RHJ 12B, RHJ 20, PUNE, FL & WB locations)

1. Hit Alt+Ctrl+Del keys and click on Change password, enter your new and confirm new
password.

2. wait for 30mins and then close and re-open Outlook &Teams and enter your new
password if prompted.
Note: Password might take max 30mins to update for Email and Teams.

While in public network

1. Connect to Prolifics VPN using SonicWALL NetExtender (or) Cisco VPN client with
current password.
2. Hit Alt+Ctrl+Del keys and then click on Change password.

3. Enter your new and confirm your new password, login to machine with new password.
4. Enter the new password for outlook and Teams, when prompted.
Note: password will take max of 30mins to update for Email and Teams.

For queries email us at ITHelpdesk@prolifics.com

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Headquarters
New York, New York (USA)
5 Penn Plaza, Suites 2365-2368
New York, NY 10001
Westbury, New York (USA)
865 Merrick Avenue, Suite 10S
Westbury, NY 11590
Phone: (646) 435-2597
Fax: (646) 349-1489
Ottawa, Ontario (Canada)
100-237 Argyle Avenue
Ottawa, ON K2P 1B8
Phone: (866) 639-1451
Toronto, Ontario (Canada)
140 Yonge Street, Suite 200
Toronto, ON, M5C 1X6
London, England (UK)
Prolifics Inc
1 Fore Street
London
EC2Y 5EJ
United Kingdom
Phone: 0207 100 8666
Borehamwood, England (UK)
Prolifics Testing
3 Penta Court, Second Floor
Station Road, Borehamwood
UK, WD6 1SL
Phone: +44 (0) 20 8905 2761
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111 N Magnolia Ave, Suite 1550
Orlando, Florida (USA)
P: (818) 582-4952 / F: (407) 420-9484
Madhapur, Hyderabad (India)
9th Floor, Building #20, Mindspace SEZ.
K. Raheja IT Park Pvt. Ltd.
Hitech City
Madhapur, Hyderabad - 500081
Phone: (+91) 40-3999-1256
Madhapur, Hyderabad (India)
14th Floor, Building #12B, Mindspace SEZ.
K. Raheja IT Park Pvt. Ltd.
Hitech City
Madhapur, Hyderabad - 500081
Phone: (+91) 40-3999-1711
Hinjewadi Phase 1, Pune (India)
5th Floor, IT-4 Building,
M/s. Quibix Business Park Pvt Ltd-SEZ,
Plot No 2, Blue Ridge Township,
Hinjewadi Phase 1,
Pune, Maharashtra -411057
Phone: (+91) 20-3995-1568
Hamburg (Germany)
Rödingsmarkt 20
20459 Hamburg
Germany
Phone: (+49) (0) 40-890-667-88
Fax: (+49) (0) 40-890-667-99