Vocabulary Communication Situations (2078/02/16)

Writing Situations
Requesting Information
• I am writing to inquire about …..
• I am writing in reference to …..
• Could you please send me ….
Responding to Request:
• Thank you for your inquiry ….
• Enclosed is the information you requested
• If you have further question, please write to us.
Thanking with goodwill
• Thank you for your hospitality
• Congratulations on your …..
• I congratulate on your new …
• I am happy to hear that you …
Introducing a Product or Service
• I am going to tell you about ….
• We are going to launch our new ….
• This product is designed to …
Citing or Referring
• I am writing in reference to …
• I am writing in regard to …
• We hope you had a chance to read the letter we sent.
Confirming
• I am writing to confirm …..
• I would like to confirm what we discussed yesterday.
• We are sending the confirmation letter about the deal.
Notifying
 I am happy to inform you that ….
 Your request for loan has been approved.
 The office notifies that ..
Offering Assistance
• Is there anything that we can help you?
• We are happy to help you.
• We are eager to ….
Requesting a Payment
• May I remind you of the payment?
• Our records show that you have to …..
• Please send us the payment as soon as possible.
Speaking Situations
Formal Introduction
• I would like to introduce you to my friend ……
• Let me introduce you to my ….., ……
• Hello …. ! This is my friend ……
• Here is my room mate Mr./Miss ……
• I am pleased to introduce you to …..
Starting Conversation
General greetings and inquiries
• How’s it going? How’s everything?
• How’s life? (These all questions mean ‘How are you?’)
Asking about Present Activities
• What’s new/s? What are you doing now?
• How are you passing the days?
Welcoming Visitors
• Welcome to Biratchowk!
• You are welcomed to this ….. !
Describing Jobs
• What do you do? What do you do for a living?
• What type of work do you work? Where do you work?
 I’m a salesperson./I’m in sales
 I’m in the cosmetic business. I’m a receptionist.
 I work in a business firm as an accountant.
What company do you work for?
• I work for Classic Tech. I work at a Department store
• I’m with World link.
What do you do there?
• I work in a sales department. I’m a helper.
• I deal with the clients. I’m a telephone operator.
Asking about Present Activities
• What do you do at NTV Ltd.?
 I work at sales branch. I program the computer.
 I deal with the customers. I’m an advisor of the software.
What does your company do?
• Our company is for communication network.
• It offers different facilities for communication.
• We have both types of services i.e. landline and cell
phone.
Company Description
What company do you work for? Which company are you
with? Who do you represent?
• I work for a noodle industry. I’m with a noodle industry.
• I represent a noodle industry.
What is the name of your company? Where is it located?
• The name of my company is …..
• It is located in …..
• The company’s headquarter is in …
What type of business do you do? What business are you in?
• We are in the computer business
• We sell …..
• We produce ……
• We manufacture
• Our main products are …
 Describing products
• Tell me about (this product)
• What can you tell me about (this product)?
• Can you give some special features of the product?
• What are the specifications?
 This is our latest product/This in the newer design.
 It is made of …/It can be used for …./You can ….. With it.
 You can have it in different qualities./ This is portable and
long lasting too.
Describing projects
• What are your current projects?
• What are you working on (at present)?
• What are your major initiatives in this area?
 We are currently working on …/We are in the process of …
 We are developing …./ We are designing …./ We are
building …./ We are launching ……
 Asking for information
Company information
• What does your company do? What are major products?
• What services do you provide? What is special about your..
Product information
• Can you tell me about the brand? Tell about the model.
Information about Price
• What rate is this item? This item is for Rs. /It costs ….
• How much does it cost? What is its price?
Buying and selling
May I help you ? What can I do for you? Do you need any help
from me? Let me help you please! Excuse me, do you mean..?
• Yes, I’d like to buy ……/I’m looking for the mobile set.
Methods of payment
• I’d like to pay (in) cash./pay by check/ by credit card.
 Explaining
• Can you explain ……/Could tell me why? /Why …….
• What happened …..
 Let me explain it./Let me tell you why …./Well, now I ….
 Here’s what happened. There is the reason for this.
 I’ll come to that matter./Sorry, I can’t tell it.
Invitations (Informal)
• Would like to …./There is a ….. (tonight) ; Would you like
to come along? How about going to ….? Do you want to ..
• I wonder if you would like to …..I’d like to …../I’m sorry, I….
Invitations (Formal)
I would like to invite you to…./If you have time, I’d like to …
Would you like to join us ….
Encouraging words
• It’s good to be here. /I hope you had a nice time.
• I’m glad you came./ Thanks for coming.
 Requesting (Informal)
• Please …/Would you …/ Could you …./Would you please…
• Could you possibly …./Would mind telling me ……
Requesting (Formal)
• Could I ask you to …..? Could I have Friday off? Would you
mind if I ask you to .. ? Is it all right if I ask you to …..
Offering (Informal)
• Snacks? No, thanks I don’t want now.
• Would you like some coffee? Yes, please.
• How about a glass of water? Sure, please.
• Would you like some of these? Yes, that one.
Offering (Formal)
 Would you like care for some ….?/Would you like to try…?
 Let me offer you……/Let me get a/some ….
 I would like to thank for your kind suggestion.
 It’s my pleasure to have such …..
 Expressing Appreciations (2078/02/17)
• Thanks./Thank you./Thank you for the dinner. /Thank
you for the nice gift.
• I appreciate it./I appreciate your hospitality./ I appreciate
your lending me the book.
Apologizing
• I’m sorry./I’m very sorry./ I’m sorry. I didn’t mean to …
• I made a mistake./ Please accept my apologies.
• I beg a pardon. (I’m) sorry I didn’t realize that ……
It’s no problem. That’s okay. No, no, you don’t say so.
Sharing bad news
• I have bad news./I’m sorry to tell this that ….
• I really feel nervous to tell this ..
• I am not getting the right word to express this sorrow.
• I’m sorry to hear that your ……. is ill/
 Formal or written Apology
• We regret to inform you that…./Regretfully, …
Unfortunately, we are sorry to …./ Due to the ……., we
are unable to ……
Making Suggestions
• I think you should ../I don’t think you should …
• Maybe you should …/Why don’t you … /If I were you, I
would … /Let’s do it in this way
 That’s a good idea./ Thanks for suggestion. Good advice.
Sounds like a good idea.
Future Plans
• What are your plans for the future? What are you going to
do? What do you expect to achieve (in the coming
session)? What are your future prospects?
• We expect …/ We plan to …/ We are going to /We hope ….
• We will be meeting with the stakeholders.
 Asking for favors
• Excuse me please, /Pardon me please,/Sorry to bother to..
• Would you …/ Could you …./Would you please…
• Could you possibly …./Would you mind ……/ May I use ….
Follow up
• Thanks for your help. /Thank you so much./Thank you, I
really pleased to have the help. It’s your great job.
Requesting to repeat Information
• Excuse me? Pardon me? Did you say ……? Could you say
that again? Sorry, I could not listen. Could you say it a bit
louder?
Asking for directions
 Where is (the) …..? How do you get to (the) …. (from
here)? How do I get to …..? Can you tell me how to get to ..
Which is the right way to get to …
 Giving directions
• Go down this street past two buildings. Turn your right and
go ahead. As you come to city hall then turn right again.
After five minutes’ walk you will come to the office.
Talking about Travel
How do you usually get to college?
I usually take a college bus./I go on foot./ I go by bicycles.
How much time does it take to get there?
Well, it takes about 30 minutes/half an hour.
What’s the best way to go to college?
Normally, it’s by bus but sometimes, I ride a bike too.
Describing People or Things
What does your boss look like? He’s slim, tall and dark.
What else more can you say? Well, he has black hair.
Can you tell me about your office? My office has a large
building and spacious rooms for different purposes.
 Comparing Things
• Which road should I take to get Town Hall?
• This right side road is shorter than the left side but it is
slightly difficult.
• Which faculty should we study? The science has a better
scope than commerce but it is harder and more expensive
than the commerce.
Expressing Time
Specific time
When do you …….. ? I usually/always …… at ….. O’clock
Extended time
How long do you stay at the office? I stay there from 10.00 to
5.00. I stay at my office completely 7 hours a day.
Frequency of time
How often do you go to pizza cafe? I go to the pizza café once
a month but go to walk every morning.
 On-going Actions
How long have you been learning English? I’ve been learning
English since my childhood/for a long time.
Closing a Conversation
Before Closing
It’s been nice talking to you. It’s been great talking to you. I
really enjoyed meeting you.
I’m sorry, but I’ve to leave now. I’m afraid I’ve go a bit early.
Thanks for information. Thanks for giving the time to talk.
Follow-up
I’ll give a call. I’ll send you an e-mail. I’ll send you an SMS.
How can I get in touch with you? How can I contact you?
Closing
I look forward to seeing soon. We’ll see you on next Sunday.
Let’s keep in touch by e-mail. Please call me if you need.
 Making appointment
I would like to meet with the CEO, what time will be the right
time? I would like to make an appointment with the manager.
Could I schedule a time to meet with Mr. Naresh?
Discussing agenda items
Let ‘s start with ……./ The first item on the agenda is …. /The
next item on the agenda is … /What is next on the agenda?
Any comments? Does everyone agree on that? Let’s pass the
decision.
Meetings and discussion
Getting started
Let’s get started./We need to discuss on …/ The first thing we
need to discuss is …
Moving on
Let’s move on to the next item/topic. The next item is … /We
need to go on to the next matter. Let’s not focus on the same.
 Stalling the discussion
Before we move on I think we should …/Wait a minute, we
haven’t discussed the important point. Don’t you think we
need to..
Asking for clarification
What do you mean by … ? I didn’t get the point you said.
Could you clarify that? I didn’t follow you exactly.
Making suggestion/proposal
I think we should …./Maybe we should … Why don’t we …
How about ……? I want to suggest that we should …
Giving feedback
You came with the right point./That’s a good idea.
I agree with your point. This a positive point or view.
I’m sorry, I can’t go with idea. You have a good point but …
I think it’s not appropriate for the present condition.
Can this decision be brought into the practice?
 Asking for opinions
What do you think about this matter? What’s your opinion on
that? Any other ideas on the point? Which do you think is the
better idea?
Checking for consensus
Do we all agree (on that)? Does everyone agree?
Summarizing
In summary, … The conclusion is …. So, we have decided to ..
Closing the meeting
That’s all for today. That’s it then (informal)
The meeting is adjourned. (very formal)
 Ways to Improve Business Vocabulary (व्यवसाययक
शब्दहरूको वध्ृ दद गर्ने तरिका) (2078/02/18)
• Actively look for new and unfamiliar words (नयाॉ र नजानेका
शब्दहरूको तत्ऩरताका साथ खोजी गने)
• Use vocabulary building tools (शब्दभण्डार बध्ृ दद उऩाय र
साधनहरूको प्रयोग गने जस्तै शब्दकोश, ऩस् ु तक, ससडडहरू अ।दद)
• Read business-related literature (व्यवसायसॊग सम्बध्धधत सादहत्यको
अदययन गने)
• Watch business-oriented programs (व्यवसायसॊग सम्बध्धधत काययक्रम
अवऱोकन गने)
• Play word games (शब्दखेऱ जस्तै दहज्जे प्रततयोगगता सक्रक्रयताऩव
ू क
य
सहभागग हुने)
• Practice (शब्दभण्डार ववस्तारका ववसभधन अभ्यासहरू गने)
Some vocabulary related questions
1. Give one example of speaking situation vocabulary.
2. How do you start a conversation? Give a brief example.
3. How do ‘Word Games’ help to enhance your vocabulary?
 Business Communication Messages
• Written messages are mostly used for formal purposes
and when there is little time urgency
• The following written messages are commonly used in
business communication
Memos (Memoranda):
A memo is a formal typed paper note sent to a co-worker or a
colleague within the same organization.
A Specimen of a Memo
TO: Anamika Soti
FROM: Nirmaya Ghale
DATE: 1 June, 2021
SUBJECT: Participation in the computer training
Our central office is going to launch A Two-Week computer
training program in the 1 no. Province from 5 June 2021 to
 to 20 June 2021 in Biratnagar.
Our office has decided to send you to participate in the
program. Please receive the necessary documents from the
Letter Dispatch Section as soon as possible.
CC: 1. Account section,
Makalu Credit and Saving Cooperative Organization
Biratchowk, Morang
Informal Notes:
Informal notes are used to convey a brief message to a
colleague in the same organization. Let us see the sample:
Dear Prem,
I had to leave the office at about 2 pm in order to take my
mum to hospital. In a hurry, I happened to forget my bag in
the room. So I request you to bring me the bag along with
you.
Yours
 Notices
• A notice is a piece of writing informing the stakeholders or
a large number of people about some specific issue. See
the following specimen:
Sukuna Multiple Campus
Sundarharaincha, Morang
Notice
10 May, 2021
Due to pandemic COVID-19, Sukuna Multiple Campus has
suspended the physical classes of all shifts and faculties from
12 May 2021 until the next notice is issued. In this panicked
situation, we request all the members of the campus family to
stay safe, to maintain physical distance and to have patience.
Campus Chief