LISTENING COMPREHENSION

QUESTIONS and RESPONSES

• Focus on the first word of the question :

• What, where, who, why, how --- for asking information
• Do, does, did, are, is, will, can --- usually need a ‘yes’ or ‘no’ answers
- Watch out for indirect answers:
- Sometimes the answer to a ‘yes’ or ‘no’ question does not include the word
‘yes’ or ‘no’ answers.
- “Is there enough gas in the car?”
- – “I just filled it yesterday”
• Questions containing ‘or’ never has a ‘yes’ or ‘no’ answers.
- “Did you stay home or work late last night?”
- – “I went to a movie”
Questions and Responses
1. How large is your company?
a. It’s about ten inches.
b. It’s as big as a penny.
c. We have offices in ten countries

2. Do you want me to help you get ready for

tomorrow’s meeting?
(A) I haven’t read that one yet.
(B) Thank you. You could copy these agendas for
me.
(C) Yes, I look forward to meeting them.
RESPONSES IN ENGLISH LANGUAGE
• RESPONDING TO GREETINGS
• RESPONDING TO THANK YOU
• RESPONDING TO SUGGESTIONS
• RESPONDING TO COMPLIMENT
• RESPONDING TO OFFERS
• RESPONDING TO OPINIONS
 GENERAL GREETINGS
• How are you?
• How’s it going?
• How’s it been?
• How have you been?
• How are things with you?

•RESPONSES:
• Very well, thank you!/ Fine, thank you. /Pretty good, and you?
• Great! All right. No complaints. I have nothing to complain about.
• Keeping busy. Been keeping myself busy/Been keeping out of trouble.
• Same as always/same as usual.
• I’m swamped/I don’t have time to breathe./there aren’t enough hours in the day.
• Not too good/not very well/ not too well
RESPONDING TO SUGGESTIONS

• That’s a good idea!

• What a great idea!
• That sounds good!
• Yes, with pleasure!
• Yes, I’d like to.
• Thanks! I’d love to.
• Yes, that’s not a bad idea!

RESPONDING TO THANK YOU

• You’re welcome
• No problem
• Not at all
• Don’t mention it
• My pleasure
 RESPONDING TO COMPLIMENT
• Thank you. It makes my day to hear that!
• Thank you. I really appreciate you taking the time to express that!
• Thank you. I am happy to hear you feel that way!
RESPONDING TO OPINION

• Of course!
• You’re absolutely right!
• I think so too!
• That’s a good point!
• Exactly!
• I don’t think so, either!
RESPONDING TO A QUESTION
•Is there something I can help you with?
•I’ll try my best to answer your questions.
•I’m afraid I don’t have the answer to that.
•That’s an interesting question.
•I wish I knew the answer.
•Hmm. That’s a tough question.
•I’ll have to look into that further.
•I’ll have to ask someone about that.
•Hmm. I’ve never been asked that before.
•Pardon my English; I don’t quite understand your question.
Tour guiding:
Questions and answers
• May I ask about this city’s main attraction?
• There are a lot of tourist attractions in this city, but the most popular one is the
Botanical Garden.
• Where are we going from here?
• En route to the exhibition, I will point out some famous landmarks for you.
• What is the itinerary from here?
• Later this evening I will take you to the big department store where you can buy all
your mod cons (modern conveniences)
• Where is the tourists’ favourite spot?
• People usually say that the highlight of their trip is when they we go to the CBD
(Central Business District)
ASKING QUESTIONS TO A TOUR
GUIDE:
• Where are we heading now?
• What else is there to do here?
• What time does _____stay open until?
• Which _______do you recommend?
• Are we allowed to take pictures?
• What’s that over there?
• Where is the best place to buy______?
• Do you know where the nearest washroom is?
• Could you tell us where the nearest bank here is?
• You don’t happen to have a first-aid kit, do you?
• Where’s the best place to have dinner around here?
Sample Conversation

• Guide: If you have any questions while we’re going along, please don’t hesitate to ask.
• Man: I have a question actually.
• Guide: Sure, I’ll try my best to answer your question.
• Man: Where’s the best place to have dinner around here?
• Guide: Well, that’s a tough question. There are so many good restaurants. My personal favorite is
Spaghetti Alley.
• Man: How do we get there?
• Guide: I’ll point it out when we pass it. It’s going to come up on your right in a few minutes.
• Woman: My daughter wants to know if we’re going to be passing any castles today.
• Guide: Castles. No, I’m afraid all of the castles are further into the city. We’re going to be staying near the
coast today. I can give you a map of the city, though. It shows where all of the castles are.
• Man: Sorry, I have another question.
• Guide: No problem. That’s what I’m here for.
• Man: Are we allowed to take pictures once we get inside the museum?
• Guide: Oh, I’m glad you asked that. I forgot to mention that taking photographs inside the art gallery and
the museum is prohibited. However, you can take pictures of the grounds and the outside of the buildings.
The architecture is beautiful.
• Woman: Oh, and what time will we be stopping for lunch?
• Guide: We’ll break around noon and meet back at the bus at 12:45 sharp.
BUSINESS LETTER WRITING

• Be as clear and as concise as possible

• Use a formal language
• Avoid the use of contractions
• Double check the errors in grammar and spelling
ORGANIZATION

• PART 1 OF BODY:
• STATE YOUR PURPOSE
• PART 2 OF BODY:
• EXPLAIN WHAT YOU WANT TO HAPPEN OR EXPLAIN THE
INFORMATION YOU HAVE
• PART 3 OF BODY:
• REQUEST A DATED ACTION, CONCLUDE OR THANK THE
READER FOR HIS RESPONSE
OPENING A LETTER

• I am writing to enquire about…

• I was interested in your advertisement in…
• I would be grateful if you could…
• Thank you for your letter of (date)…
• In reply to your letter of (date) …
• Thank you for your email and raising this with me.
SAMPLE LETTER: OPENING
• General and Green will be conducting our annual management training class for
middle-management staff on November 20, 2023, and would like to invite the members
of your staff to attend.
• Hi-tech Industries is pleased to announce the appointment of three new staff members
this month.
ENDING A LETTER

• I look forward to hearing from you soon.

• Please find enclosed …
• If you need any further help or information please do not hesitate to contact
us.
• Thank you for your assistance with this.

• Yours faithfully,
• Yours sincerely,
• Best regards,
• Regards,
• Kindest regards,