ENGLISH FOR Bussiness Communication

COMMUNICATION 1
CROSS CULTURAL UNDERSTANDING
WELCOMING VISITORS
CHECK OUT THIS EXAMPLES:
https://www.youtube.com/watch?v=T4_1syjH0d8
https://www.youtube.com/watch?v=oRvSi-MSa1c
 GREETINGS.
• Hello! How \are you? – Fine, thank you. How are \you?
• Hi! How are you \doing? – Fine, thanks. And /you?
• Hello, Maria! Nice to \see you. – Hi, Rita! Nice to see \you.
• Hi, Tom! Good to \see you again. – Hello, Jim! It's good to see \you.
• Hey, Mike! How's it going? (informal)
• Good morning, Anna. Good afternoon, Mike.
• Good morning, madam. Good evening, sir.
• Morning, Jim. Evening, Betty. (informal)
• How do you do? (formal)
• How greetings are used
• "Hello" is used as a greeting in formal and informal situations. In British English the variants "Hallo" and "Hullo" are also used.
• "Hi" is an informal greeting with the same meaning as "Hello".
• "Hey" (an interjection for attracting attention) is sometimes used very informally in the meaning "Hello".
• "Good morning" and "Good afternoon" are generally used as greetings.
• "Good day" and "Good evening" may be used at meeting or parting.
• "Good night" is used for saying goodbye at nighttime, especially before going to sleep.
• "How are you?" is a very common greeting and a question asking about a person's health and well-being; it is used in formal and
informal situations. Typical responses: Fine, thank you. I'm fine, thank you. Fine, thanks. Very well, thank you.
• "How are you doing?" is a little more informal than "How are you?" and is used in the same way. "How are you doing?" is very
common.
• "How do you do?" is a formal greeting used when people are getting acquainted, mostly in formal introductions. It's not a real
question and doesn't require an answer. The stress falls on "do": How do you \do? – How do you \do?
 PHRASES FOR GETTING ACQUAINTED
• Mrs. Spencer, I'd like to introduce a friend of mine, Anita Green.
• Lena, I'd like to introduce you to our new teacher, John Brown.
• Anton, I'd like you to meet my brother Boris.
• Marina, this is Alan. Alan and I work together. Alan, this is Marina.
• Gina, this is Tony. Tony, this is Gina.
• Let me introduce myself. My name is Tom Smith.
• Hi! I'm Olga Popova. (informal)
• It's nice to meet you. – It's nice to meet you.
• Glad to meet you. – I'm glad to meet you, too.
• Nice to meet you. Pleased to meet you.
• It's a pleasure to meet you.
• Good to meet you. – Same here. (informal)
• Note:
• The verb "meet" is used in the meaning "get acquainted with new people", and the verb "see" is used in the meaning
"meet someone you already know". Compare:
• Hello! My name is Nick. – Nice to meet you, Nick.
• Hi, Anna! Nice to see you. How's your little sister?
SMALL TALK
When people meet, communicate, get acquainted at parties, at work, in college, it
is customary to make small talk by exchanging a few phrases on matters of
common interest, for example, such as the weather, family, holidays, sports, films.
Controversial topics, for example, politics, religion, finances, private life, are
considered inappropriate for small talk.
The function of small talk is to express polite interest and good attitude, and to
prevent uncomfortable silence.
Any plan this weekend?
What have you been up to? How did you get into that? (hobbies/job)
How’s life?
What’s new with you?
Are you local? Small talks doesn’t need to be interesting and only needed to
Are you from around here? keep the conversation going to develop deeper conversation
Following questions about hometown. (interesting topic both parties like).
What’s (city) like?
Do you back often?
GROUP ASSIGNMENT:
Create a group of 4 and act as if all of you comes from different countries.
This is your 1st meeting and one of you is the host (Indonesian background) of this
company ( an IT company).
You have to welcoming your guests that comes from Dubai, Italy, and Russia. india
The one who act as foreigner need to do a background research on how to behave as
people from dubai, italy and rusia.(india)
Create the script dialogue using the expression in the previous slides.
Submit the script and video next week.