CHAPTER-1

INTRODUCTION

1.1 INTODUCTION

"welfare" is a broad concept referring to a state of living of an individual or group, in a

desirable relationship with the total environment - ecological, economic and social. Labor
welfare includes both the social and economic contents of welfare. Social welfare is primarily
concerned with the solution of various problems of the weaker sections of society like the
prevention of destitution, poverty, etc.

It aims at social development by such means as social legislation, social reform, social
services, social work, social action, etc. The object of economic welfare is to promote
economic development by increasing production and productivity and through equitable
distribution. Labor welfare is a part of social welfare, conceptually and operationally. It
covers a broad field and connotes a state of well-being, happiness, satisfaction, conservation
and development of human resources.

Labor welfare may be viewed as a total concept, as a social concept and as a relative concept.
The total concept is a desirable state of existence involving the physical, mental, moral and
emotional well-being. These four elements together constitute the structure of welfare, on
which its totality is based. The social concept of welfare implies the welfare of man, his
family and his community. All these three aspects are inter-related and work together in a
three dimensional approach. The relative concept of welfare is relative in time and place. It is
a dynamic and flexible concept and hence its meaning and concept differ from time to time,
region to region, industry to industry and general standard of the socio-economic
development of the people.Labor Welfare means working out things for the well-being of the
labors. Knowing there wants and enabling them to fulfill there wants.Oxford dictionary
defines Labor welfare as efforts to make life worth living for workmen.R.R. Hopkins defines
welfare is fundamentally an attitude of mind on the part of the management influencing the
methods by which management activities are undertaken.

Labor welfare activities in an industrialized society has far reaching impact not only on the
work force but also all the facets of human resources. Labor welfare includes all such
activities, which not only secures existential necessities but also ensures improvement in
spiritual and emotional quotient. It comprises of short term and long terms goal toward
building a humane society. As labor welfare is a dynamic concept, changes in its principles
activities and the rationale supporting them have not been static. They closely follow the
stages of advancement of the industrialized society – from police Theory to Functional
Theory. Accordingly principles for successful implementation of labour welfare activities
ranges from adequacy of wages to impact on efficiency as well as transformation of
personality in nut shell, it is extension of democratic values in an industrialized society.
Theories of Labour welfare Activities have been formulated on the conviction that it is man
behind the machine who is responsible for achieving mission of an organization. A person
can deliver at his best only when he is satisfied and committed to the cause. To keep the
employees motivated and committed various welfare facilities are provided by the
organization not only to the employees but also to the family member. The term 'Welfare'
expresses many ideas, meanings and connotations, such as the state of well being, health,
happiness, prosperity and the development of human resources. It includes both the social
and economic aspects of welfare. The social concept of welfare implies the welfare of man,
his family and his community. All these three aspects are inter-related and work together.

The word labour means any productive activity. In a broader sense, therefore the phrase
labour welfare means the adoption of measures to promote the physical, social, psychological
and general well being of the working population. Welfare work in any industry aims or
should aim at improving the working and living conditions of workers and their families. The
concept of labour welfare activities, however, is flexible, elastic and differs from time to
time, region to region, industry to industry and country to country, depending upon the value
system, level of education, social customs, degree of industrializations and the general
standard of the socio-economic development of a people.

1.2 NEED OF THE STUDY

The object of welfare activities is to promote economic development by increasing

production and productivity. The underlying principle is to make the workers given their
loyal services ungrudgingly in genuine spirit of co-operation, in return for obligations,
voluntary and compulsory, accepted by the employee towards the general well-being of the
employees.
Improving the efficiency of the labour is another objective of labour welfare activities.
Efficiency gives double reward, one in the form of increased production and the other in the
shape of higher wages due to achievement of higher productivity. Welfare activities add to
their efficiency and efficiency in turn help the worker to earn more wages. Therefore, welfare
activities in an organization are twice blessed. It helps the employer and the employee both.

Another objective of welfare activities is to secure the labour proper human conditions of
work and living. Working conditions of organization may be led by an artificial environment
which features are dust, fumes, noise, unhealthy temperature, etc. The welfare activities are
done to minimize the hazardous effect on the life of the workers and their family

members. It is the duty of the employer to see these human needs. If welfare activities are
viewed in this light, it can be seen that they are guided by purposes of humanitarian and
social justice.

The next objective of welfare activities is to add in a real way to the low earning of the
labour. The facilities are provided to supplement the income of the workers by services such
as housing, medical assistance, school, co-operative, canteens, stores, playgrounds etc.

1.3 OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE

● To study the worker’s satisfaction level of labour welfare facilities at Star Health
Insurance Company Limited.

SECONDARY OBJECTIVES

● To analyse the satisfaction level towards worker welfare measures and motivational
factors.

● To study the welfare facilities existing in the organization

● To make constructive suggestions to improve the welfare.

● To study about the opinion of the workers towards the welfare aspects in the
organization
1.4 SCOPE OF THE STUDY

Labour welfare activities are based on the plea that higher productivity requires more than
modern machinery and hard work. It requires co-operative endeavor of both the parties,
labour and management. This is possible only when labour is given due importance and
human element is taken into account at every stage.

1.5 RESEARCH METHODOLOGY

RESEARCH DESIGN

The research design is the basic framework of a plan for a study that guides the collection of
data and analysis of data. The design may be a specific presentation of the various steps in the
process of research. These steps include the selection of research problem, presentation of the
problem, formulation of the hypothesis, methodology, survey of hypothesis, interpretation
and report writing. In this market survey the design used is Descriptive Research.

DESCRIPTIVE RESEARCH METHOD

The main purpose of descriptive research is to descriptive the state of view as it exist at
present. Simply stated, it is a fact finding investigation. In descriptive research, definite
conclusions can be arrived at, but it does not establish a case and effect relationship. This
type of research tries to descriptive the characteristic of the respondent in relation to a
particular product.

SAMPLING METHOD

The researcher made use of probability sampling method in this study.

In this research the researcher has used simple random sampling. In simple random sampling,
every unit in the population has equal chance for being selected as a sample.

TOTAL POPULATION

The total number of employees in the company is 540.

SAMPLE SIZE

The sample size consists of 200 employees of Star Health & Allied Insurance Ltd..
METHODS OF DATA COLLECTION

Primary Data

The data directly collected by the researcher, with respect to the problem under study, is
called as primary data. It is also known as Raw data.

The methods used to collect primary data were Questionnaire method, Direct personal
Interview.

Secondary Data

Secondary Data were collected from official documents, like annual report of the company,
Official web site and other bulletin like RBI bulletin.

SAMPLING DESIGN

A sample is a small representation of a large population. When some of the elements are
selected with the intention of finding out something about the population from which they are
taken, that group of elements is referred as a sample, and the process of selection is called
sampling.

1.6 LIMITATIONS OF THE STUDY

▪ The researcher had to spend more time to explain about the study.

▪ There may be chances of bias which will affect the accuracy.

▪ The investigators access to the workers was limited due to the shift system.

▪ Some of the respondents are reluctant to provide adequate information.

▪ Only the labours of Star Health & Allied Insurance Ltd were taken as sample. So it
cannot be generalized.
 CHAPTER - 2
REVIEW OF LITERATURE
LABOUR WELFARE:

Concept Labour is interrupted in numerous ways, due to the variability of social institution,
degree of industrialization, and the levels of social and economic development in different
places and different times consequently, the concept of labour welfare also is approachable
from many angles. As the concept is relative to the labour and place and the changes in the
economic and scientific environment, different persons and bodies define it in different ways.

CONCEPT OF LABOUR WELFARE:

As pointed out earlier, the concept of welfare can be approached from various angles, as it is
related to the workers, place and changes with the economic and scientific advancement in a
country it is also a relative concept. Many theories have been outlined.

• The Functional Theories

• Religious Theories

• Policy Theories

• Public Relation Theories

• Philanthropic Theories

• Trusteeship Theories

Labour Welfare in India Article 38:-

The State shall strive to promote the welfare of the people by securing the protecting as
effectively as it may a social order in which justice, social, economic and political shall all
the institutions of the national life.

Article 39:- The State shall in particular, direct its policy towards securing. a.That the
citizens, men and women equally have the right to an adequate means of Livelihood.

b. That the ownership and control of the material resources are so distributed also sub
serve the common good
c. That the operation of the economic system does not result in the concentration of
wealth and means of production to the common detriment.

d. That there is equal pay for equal work for both men and women.

e. That the health and strength of workers, men and women, and the tender age of
children are not abused and the citizens are not forced by economic necessity to enter a
vocation unsuited for their age of strength.

Article 41:-

The state shall within the limits of its economic capacity and development make effective
provision for securing the right to work, to education and to public assistance in cases of
under served wants.

Article 42:-

The state shall make provision for securing just and human conditions of work and for
maternity relief.

Article 43:-

The state shall endeavor to endeavor to secure by suitable legislation or economic

organization or in any other way to all workers agricultural industrial or otherwise work a
living wage, conditions of work ensuring a decent standard of life and full employment of
particular, the state shall endeavor to promote cottage industries on an individual or co –
operative basic in oral areas.

Research Studies Undertaken in the Area Of Labour Welfare Measures

The study, by Juliette Summers (University of Stirling) and Jeff Hyman (University of
Aberdeen) concludes that combinations of participation and welfare measures (such as equal
opportunities and family-friendly policies) appear to enhance both organizational
performance and the quality of working life. Policy support should focus on union
recognition and activity within a human rights framework, since this can positively influence
employees' behaviour towards organizational goals and employer behavior toward their
employees.
A major research theme relates the changing nature of work and workplaces, including trends
such as job insecurity, work intensification and long working hours (Brannen and Moss 1998;
Burchell, Ladipo et al. 2002; La Valle, Arthur et al. 2002) and the long hours culture in many
occupations (Bond, Hyman et al. 2002; Crompton, Dennett et al. 2003). Although
occupational and work-family stress has been addressed since the 1980s, there has been a
recent resurgence of interest in stress, relating to these changes in the nature of work
(Brannen and Moss 1998; Burchell, Ladipo et al. 2002; La Valle, Arthur et al. 2002; Yeandle,
Wigfield et al. 2002)
 CHAPTER - 3

INDUSTRY PROFILE

The insurance sector in India has come full circle from being an open competitive market to
nationalization and back to a liberalized market again. Tracing the developments in the Indian
insurance sector reveals the 360-degree turn witnessed over a period of almost two centuries.

With the largest number of life insurance policies in force in the world, insurance is a mega
opportunity in India. It's a business growing at the rate of 15-20 per cent annually and
presently is of the order of around Rs 450 billion. Together with banking services, it adds
about 7 per cent to the country's GDP. Gross premium collection is nearly 2 per cent of GDP
and funds available with LIC for investments are 8percent of GDP.

Yet, nearly 80 per cent of Indian population are without life insurance cover, health insurance
and non-life insurance continues to be below international standards. And this part of the
population is also subject to weak social security and pension systems with hardly any old
age income security. This itself is an indicator that growth potential for the insurance sector is
immense.

RECENT SCENARIO

The Government of India liberalized the insurance sector in March 2000 with the passage of
the Insurance Regulatory and Development Authority (IRDA) Bill, lifting all entry
restrictions for private players and allowing foreign players to enter the market with some
limits on direct foreign ownership. Under the current guidelines, there is a 26 percent equity
cap for foreign partners in an insurance company. There is a proposal to increase this limit to
49 percent. Premium rates of most general insurance policies come under the purview of the
government appointed Tariff Advisory Committee.

The opening up of the sector is likely to lead to greater spread and deepening of insurance in
India and this may also include restructuring and revitalizing of the public sector companies.
A host of private Insurance companies operating in both life and non-life segments have
started selling their insurance policies since 2001.In the life Insurance segment the Life
Insurance Corporation of India (LIC) is the major player. The LIC has 2050 branches. It is
constituted in to seven zones. Currently, there are 56,000 LIC agents in India.In the General
Insurance Business, General Insurance Corporation (GIC) and its four subsidiaries, New
India Insurance, Oriental Insurance, National Insurance and United India Insurance, are
growing at a rate of 19 percent per year.

Presently there are 12 general insurance companies with 4 public sector companies and 8
private insurers. Although the public sector companies still dominate the general insurance
business, the private players are slowly gaining a foothold. According to estimates, private
insurance companies have a 10 percent share of the market. In the first half of 2002, the
private companies booked premiums worth Rs 6.34 billion. Most of the new entrants reported
losses in the first year of their operation in 2001. Insurance costs constitute roughly around
1.2- 2 percent of the total project costs. Under the existing norms, insurance premium
payments are treated as part of the fixed costs. Consequently they are treated as pass-through
costs for tariff calculations.

NON-LIFE INSURANCE STATISTICS:

The general insurance industry grew by 13 percent with premium income rising to Rs 180.95
billion in 2004-05 from Rs 160. 37 billion in 2003-04 and Rs 142.81billion in 2002-03,
according to Insurance Regulatory and Development Authority (IRDA) data.

Oriental Insurance crossed Rs 30 billion mark in premium income in 2004-05 and

maintained its position as the country's third largest general insurer. "The company's
premium collection grew by 7.30 per cent to Rs 30.38 billion during 2004-05 from Rs 28.32
billion in 2003-04.

Delhi-based Oriental was at the third spot with a market pie of

16.99 per cent after clocking a business growth of 8.08 per cent to Rs 2,782 billion till
February.
COMPANY PROFILE

● Star Health and Allied Insurance Co. Ltd has a capital base of Rs. 108 crores, more
than what is adequate to form a general insurance company.

● The Star Health and Allied Insurance is the first stand alone insurance company in
India. It specialises in Health insurance, provides quality service at the best rates, and
commits itself to the service of the insured.

● Offers hassle free cashless settlements to the insured. There is no third party
Administrator involved, which means better service, in shorter time and no hassles at all.

● Provides a no claim discount one that has never been offered before in the country.

● Has a round- the -clock GP service, which provides counseling and advice. When
necessary the insured will be guided to the company’s large network of doctors in different
localities.

● Provides periodic health check ups for the clients. Has a range of policies suited to
every age group, different health aspects and concerns.

● And last but not the least; STAR HEALTH is first and foremost, a dedicated insurer
who cares for your health in every way.

Vision

Protecting health promoting health

Mission

Ultimate customer satisfaction

Trust and ethics

We believe honesty and integrity are essential to our success.

Teamwork

We work together to provide you the best of healthcare options.

Commitment
We are committed to become a STAR in health and related insurance.

Conducive work environment

To create an environment that is conducive to customer satisfaction, innovation and

belongingness.

Exclusive Features

▪ Cashless service without TPA intervention the USP of the company.

▪ Direct tie-up with hospitals on all India basis.

▪ 24 hours General Practitioner’s advice and medical counseling 24×7 in-house call
center.

▪ Toll free telephone assistance.

▪ Complete knowledge backed website to offer medical information, including

health tips.

PRODUCT PROFILE

Senior Citizen Red Carpet Policy

Turning sixty is a major milestone and for most people, a time to start being more careful
about their health. It is a matter of concern that insurance policies are hardly available to
address this critical requirement. STAR Health is proud to introduce a health insurance policy
aimed specifically at senior citizens. It provides cover for anyone over the age of 60 and
permits entry right up to the age of 69 with continuing cover after that. It is our way of caring
for a generation that has done so much to build the country we have today.

Major Product Features

▪ For people aged between 60 and 69 years.

▪ Guaranteed renewals beyond 69 years.

▪ No pre-insurance medical test is required.

▪ Treatment at network hospitals only.

All pre-existing diseases are covered, except those for which treatment or advice was
recommended by or received during the immediately preceding 12 months from the date of
proposal.

The Benefits

▪ Hospitalization Cover: In-patient hospitalization expenses for a minimum of 24 hours.

Includes room rent and boarding @ 1% of sum insured.

▪ ICU expenses per day @ 2% of sum insured.

▪ Nursing expenses.

▪ Fees for Doctor/Surgeon/Consultant/Anesthetist per illness@ 25% of sum insured.

▪ Cost of blood, oxygen, Pacemaker.

▪ Cost of Drugs and diagnostic tests @ 50% of sum insured per hospitalization.

▪ Treatments for cardiovascular diseases/Cerebrovascular accident/cancer and

breakage of bones up to Rs.75000.

▪ Cataract up to Rs.15000.

▪ Renal complications up to 75000

▪ All other major surgeries, up to Rs.60,000/-

▪ Emergency ambulance charges for transporting the insured person to the hospital @
Rs. 750 per hospitalization and Rs.1500 per policy period

▪ A lump sum calculated at 7% of the hospitalization expenses is payable towards post-

hospitalization, subject to a maximum of Rs.5000/-per occurrence as per the policy.

Policy Premium

▪ A flat premium of Rs.4908/- for a sum insured of rs.100000/-per annum and

Rs.9326/- for a sum insured of Rs.200000/- irrespective of the age (inclusive of service tax)
Tax Benefit

Premium paid by cheque and credit card is eligible up to Rs.15000/- for relief under section
80-D of the income Tax Act (Rs. 20000 for senior citizens)

Family Health Optima Policy

When a Family member is ill, it is a traumatic time for the rest of the family. Star Health
provides Family Health Optima to protect all members of a family from financial setbacks in
the event of a serious illness. The coverage is applicable equally to all members of the family.

Family Health Optima Benefits

▪ Hospitalization cover: This would protect the insured person for in- patient
hospitalization expenses for a minimum of 24 hours. These expenses include room boarding
expenses to a maximum of Rs.1500 per day in class A cities,Rs.750 in class B cities or Rs.
500 in other locations.

▪ Nursing expenses

▪ Surgeon fees, consultant fees, Anesthetist and specialist fees

▪ Cost of blood, oxygen, diagnostic expenses, cost of pace markers etc.

▪ Emergency ambulance charges for transporting the covered patient to the hospital up
to a sum of Rs.750 per hospitalization and overall limit of Rs.1500 per policy period.

Additional Benefits

▪ The sum insured floats among the family members insured. In other words there is no
need to take insurance for each member separately for separate sum insured.

▪ Thus there is considerable premium saving.

Overseas Travel Policy (Individual)

People who travel very often are exposed to several risks as they have to acclimatize
themselves to variations in weather, food and schedules. STAR Health offers STAR Travel
Protect insurance to protect against any kind of risk traveling, whether they are merely
inconvenient- like losing baggage or something serious – like a health problem.
Features

▪ When you travel abroad on business or holiday Star Travel protect policy provides
for:

▪ Emergency medical expenses

▪ Repatriation in case of medical emergency

▪ Repatriation of moral remains

▪ Any dental emergency expenses following accidental injuries

▪ Cost of loss of your checked in baggage.

▪ Reasonable expenses incurred for obtaining new passport

▪ Flight delay

▪ Missed departure/connection

▪ Expenses on emergency purchases of consumables due to any delay in handing over

your checked in baggage by the carrier for more than 12 hours.

▪ Pecuniary loss on cancellation of your trip due to any accidental bodily injury /death
of a family member

▪ Any legal liability that may be fastened upon you, if you cause any bodily injury or
property damage to any third party

▪ Hijack distress.

Eligibility

All people residing in India between 6 months and 70 years traveling outside India on holiday
can take this insurance.

Star Super Surplus Insurance

Life is full of the unexpected. However, when you are well prepared, you can be in control
even under the most unexpected circumstances. Star Health Insurance brings you Super
Surplus Health Insurance, which offers you much more coverage than the traditional
insurance policies. This means you can rest assured and be confident of facing any
unfortunate health eventuality in the family like sudden illness. Star Surplus is an health
insurance policy that offers much more protection. Wider coverage option of Rs.7 lacks and
Rs.10 lacks at surprisingly low premiums.

Major Product Features

The Policy offers an improved coverage benefit of wider protection at a lesser price.

Cover options for Rs.7,00,000 & Rs.10,00,000.

Policy Benefits

▪ Hospitalization cover: This would protect the Insured person for in- patient
hospitalization expenses include room rent up to a maximum of Rs.4000 per day.

▪ No ceiling on ICU, medicine, diagnostic charges or consultation fee

▪ Boarding and nursing expenses

▪ Surgeon’s fees, consultant’s fees and Anesthetist’s fees.

▪ Cost of blood, oxygen, diagnostic expenses, cost of pace maker etc.Cost of medicines
and drugs.

Star Health Gain Policy-Individual

With the perfect balance between insurance and tax benefit- star health gain insurance is the
policy just for you. Despite a reassuringly low premium, it offers both outpatient and
inpatient hospitalization expenses cover with maximum tax benefits. Sure enough, the best of
both worlds is now yours.

Major Product Features

▪ Flat amount of Rs.14,725 only irrespective of the sum insured or age of the persons or
number of persons covered.

▪ Coverage for both inpatient and outpatient treatments under one policy.

▪ Any unutilized amount under outpatient benefit can be carried forward to the next one
year.
Policy Benefits

Expenses in a hospital for inpatient hospitalization (minimum 24 hour stay)

Expenses under the following heads are payable

Room rent for boarding up to 2% of the sum insured, subject to a maximum of Rs 4000 per
day in class A cities; 1% of the sum insured, subject to a maximum of Rs 3000 per day in
class B cities 1% of the sum insured, subject to a maximum of Rs1000 per day in other
locations.

▪ Surgeon’s fees, consultant’s fees and Anesthetist’s fees.

▪ Cost of blood, oxygen, diagnostic expenses, cost of pace maker etc.

▪ Cost of medicines and drugs.

▪ Emergency ambulance charges for transporting the patient to the hospital upto a sum
of Rs750 per hospitalization and overall policy limit of Rs 1500.

▪ Pre-hospitalization expenses upto 30 days prior to the date of admission in

hospital/nursing home.
 CHAPTER - 4

DATA ANALYSIS AND INTERPRETATION

Table4.1 AGE WISE CLASSIFICATION OF RESPONDENTS

Age No. of Respondents Percentage

Below 30yr 40 20
31 – 40yr 62 31

41 – 50yr 58 29

51yr&above 40 20

Total 200 100

Chart4.1

INTERPRETATION
From the above table it is interpreted that the majority 31% of the respondents are in the age
group of 31-40 ,29% belomgs to the age group 41-50. The percentage of respondents below
30 and above 50 years constitutes 20% only.
 Table4.2 MARITAL STATUS OF RESPONDENTS

Marital Status No. Of Respondents Percentage

Married 136 68
Unmarried 64 32

Total 200 100

Chart 4.2

70

60

50

40

Married Unmarried

INTERPRETATION

From the above table it is interpreted that 68% of the respondents of StarHealth and Alleid Insurance
Co.Ltd is married and 32% are unmarried.
Table4.3 DESIGNATION OF THE RESPONDENTS

Designation No. Of Respondents Percentage

Management
professional 60 60

Front office staff 52 26

Accountants 50 25

Agents 38 19

Total 200 100

Chart.4.3

15
%

19 46
% %

20
%

INTERPRETATION
From the above table it is interpreted that 60% of the workers are management
professional,26% are front office staff, 25% are accountants, and 19% are agents.
Table4.4 EXPERIENCE WISE CLASSIFICATION OF RESPONDENTS

Experience No. Of Respondents Percentage

0–5 72 36

6 – 10 68 34

11 – 15 30 15

Above 15 30 15

Total 200 100

Chart 4.4

INTERPRETATION

From the above table it is interpreted that 36% of the respondents are having the experience
upto 5 years,34% of the respondents have theexperience of 6-10 years and 15% of the
respondents are having more than 11 and above 15 years of experience.
Table4.5 SALARY WISE CLASSIFICATION OF RESPONDENTS

Salary No. Of Respondents Percentage

Below 5000 60 30

5000-10000 40 20

10000-15000 50 25

Above 15000 50 25

Total 200 100

Chart3.5

INTERPRETATION

According to the above table 30% of the respondents are having the salary below 5000,and
25% of the respondents respondents have salary between 10000-15000, 25% have salary
above 15000. 20% of the respondents have the salary between 5000 and 10000.
Table4.6 RESPONDENTS OPINION ON MEDICAL FACILITY

Medical Facility No. Of Respondents Percentage

Highly Satisfied 60 30

Satisfied 56 28

Moderately Satisfied 44 22

Dissatisfied 20 10

Highly Dissatisfied 20 10

Total 200 100

Chart4.6

30

25

20

15

10
Highly Satisfied Moderately Dissatisfied Highly

Satisfied Satisfied Dissatisfied

INTERPRETATION

From the above table it is interpreted that 30% of the respondents are highly satisfied with the
medical facilities,28% of the respondents are satisfied by the medical facilities provided,22%
are moderately satisfied and the least 10% are dissatisfied and 10% are highly dissatisfied.by
the promotion activities.
Table4.7 RESPONDENTS OPINION ON LEAVE FACILITY

Leave Facility No. Of Respondents Percentage

Highly Satisfied 72 36

Satisfied 50 25

Moderately Satisfied 56 28

Dissatisfied 14 7

Highly Dissatisfied 8 4

Total 200 100

Chart4.7

40

35

30

25

20

15

10

Highly Satisfied Moderately Dissatisfied Highly

Satisfied Dissatisfied
Satisfied

INTERPRETATION

From the above table it is interpreted that 36% of the respondents are highly satisfied with the
leave facilities,25% of the respondents are satisfied by the leave facilities provided,28% are
moderately satisfied and 7% are dissatisfied and 4% are highly dissatisfied by the leave
facility.
Table4.8 RESPONDENTS OPINION ON REST ROOM FACILITY

Rest room Facility No. Of Respondents Percentage

Highly Satisfied 50 25

Satisfied 72 36

Moderately Satisfied 40 20

Dissatisfied 20 10

Highly Dissatisfied 18 9

Total 200 100

Chart4.8

9%

10% 25%

20%

36%

INTERPRETATION

From the above table it is interpreted that 36% of the respondents are satisfied with the rest
room facilities, 25% of the respondents are highly satisfied by the rest room facilities
provided,20% are moderately satisfied and 10% are dissatisfied and 9% are highly
dissatisfied by the rest room facility.
Table4.9 RESPONDENTS OPINION ON SAFETY EQUIPMENT FACILITY

Safety Equipment Facility No. Of Respondents Percentage

Highly Satisfied 60 30

Satisfied 50 25

Moderately Satisfied 30 15

Dissatisfied 40 20

Highly Dissatisfied 20 10

Total 200 100

Chart4.9

30

25

20

15

Highly Satisfied Moderately Dissatisfied Highly

Satisfied Dissatisfied
T Satisfied

INTERPRETATION

From the above table it is interpreted that 30% of the respondents are highly satisfied with the
safety equipment facilities, 25% of the respondents are satisfied by the safety equipment
facilities provided,20% are dissatisfied and 15% are moderately satisfied and 10% are
dissatisfied by the safety equipment facilities.
Table4.10 RESPONDENTS OPINION ON PAYMENTMENT FACILITY

Advanced Payment Facility No. Of Respondents Percentage

Highly Satisfied 44 22

Satisfied 60 30

Moderately Satisfied 56 28

Dissatisfied 20 10

Highly Dissatisfied 20 10

Total 200 100

Chart4. 10

INTERPRETATION

From the above table it is interpreted that 30% of the respondents are satisfied by the advance
payment facilities, 28% of the respondents are moderately satisfied by advance payment
facilities provided,22% are highly satisfied and 10% are dissatisfied and 10% are highly
dissatisfied by the advance payment facilities.
 Table4.11 RESPONDENTS OPINION ON SOCIAL SECURITY

Social security Facility No. Of Respondents Percentage

Highly Satisfied 64 32

Satisfied 60 30

Moderately Satisfied 40 20

Dissatisfied 36 18

Total 200 100

Chart4.11

18%

32%

20%

30%

INTERPRETATION

From the above table it is interpreted that 32% of the respondents are highly satisfied by the
social securities, 30% of the respondents are satisfied by the social securities provided,20%
are moderately satisfied & 18% are dissatisfied and 10% are dissatisfied by the social
securities provided.
 Table4.12 RESPONDENTS OPINION ON WORKING OF TRADE UNION

Working of Trade union No. Of Respondents Percentage

Highly Satisfied 76 38

Satisfied 50 25

Moderately Satisfied 56 28

Dissatisfied 24 12

Total 200 100

Chart 4.12

INTERPRETATION

From the above table it is interpreted that 38% of the respondents are highly satisfied by the
working of Trade union, 28% of the respondents are moderately satisfied by the working of
Trade union,25% are satisfied, 12% are dissatisfied.
 Table4.13 RESPONDENTS OPINION ON POLICY AND ADMINISTRATION

Policy and Administration No. Of Respondents Percentage

Highly Satisfied 72 36

Satisfied 44 22

Moderately Satisfied 58 29

Dissatisfied 20 10

Total 200 100

Chart4.13

40

35

30

25

20

15

10

Highly Satisfied Moderately Dissatisfied

Satisfied Satisfied

INTERPRETATION

From the above table it is interpreted that 36% of the respondents are highly satisfied by the
policy and administration of the company, 29% of the respondents are moderately satisfied
by the policy and administration of the company,22% are satisfied,10% are dissatisfied.
Table4.14 RESPONDENTS OPINION ON BONUS

Bonus No. Of Respondents Percentage

Highly Satisfied 72 36

Satisfied 56 28

Moderately Satisfied 48 24

Dissatisfied 24 12

Total 200 100

Chart 4.14

INTERPRETATION

From the above table it is interpreted that 36% of the respondents are highly
satisfied by the bonus payment of the company, 28% of the respondents are
satisfied,24% are moderately satisfied,12% are dissatisfied by the bonus
payment.
Table4.15 RESPONDENTS OPINION ON HRA

HRA No. Of Respondents Percentage

Highly Satisfied 72 36

Satisfied 50 25

Moderately Satisfied 58 29

Dissatisfied 20 10

Total 200 100

Chart 4.15

40

35

30

25

20

15

10

Highly Satisfied Moderately Dissatisfied

Satisfied Satisfied

INTERPRETATION

From the above table it is interpreted that 36% of the respondents are highly satisfied by the
HRA of the company, 29% of the respondents are moderately satisfied,25% are satisfied,10%
are dissatisfied by the HRA payment.
 CHAPTER - 5
FINDINGS, SUGGESTIONS & CONCLUSION
• It was found that the majority 31% of the respondents are in the age group of 31-40
,29% belongs to the age group 41-50. The percentage of respondents below 30 and above 50
years constitutes 20% only.

• It was found that 67% of the respondents of Star Health and Allied Insurance Co.Ltd
is male and 33% are female.

• Most of the respondents (68%) of Star Health and Allied Insurance Co.Ltd is married
and 32% are single.

• It was found that 36% of the respondents are having the experience upto 5 years, 34%
of the respondents have the experience of 6-10

years and 15% of the respondents are having more than 11 and above 15 years of experience.

• It was found that 60% of the workers are management professional,26% are front
office staff, 25% are accountants, and 19% are agents.

• In case of salary 30% of the respondents are having the salary below 5000,and 25% of
the respondents respondents have salary between 10000-15000, 25% have salary above
15000. 20% of the respondents have the salary between 5000 and 10000.

• From the study it was found that 35% of the respondents are highly satisfied with the
promotion activities,28% of the respondents are satisfied by the promotion activities,25% are
moderately satisfied and the least 12% are dissatisfied by the promotion activities.

• Regarding the medical facilities 30% of the respondents are highly satisfied with the
medical facilities,28% of the respondents are satisfied by the medical facilities provided,22%
are moderately satisfied and the least 10% are dissatisfied and 10% are highly dissatisfied.

• The study reveals that 36% of the respondents are highly satisfied with the leave
facilities,25% of the respondents are satisfied by the leave facilities provided,28% are
moderately satisfied and 7% are dissatisfied and 4% are highly dissatisfied by the leave
facility.
• It was found that 36% of the respondents are satisfied the rest room facilities, 25% of
the respondents are highly satisfied by the rest room facilities provided,20% are moderately
satisfied and 10% are dissatisfied and 9% are highly dissatisfied by the rest room facility.

• As far as transportation facility is concerned 38% of the respondents are satisfied,

28% of the respondents are highly satisfied by the transportation facilities provided,18% are
moderately satisfied and 8% are dissatisfied and 8% are highly dissatisfied by the
transportation facilities.

• 30% of the respondents are highly satisfied with the safety equipment facilities, 25%
of the respondents are satisfied by the safety equipment facilities provided,20% are
dissatisfied and 15% are moderately satisfied and 10% are dissatisfied by the safety
equipment facilities

• Regarding safety equipment facilities,30% of the respondents are highly satisfied with
the safety equipment facilities, 25% of the respondents are satisfied by the safety equipment
facilities provided,20% are dissatisfied and 15% are moderately satisfied and 10% are
dissatisfied by the safety equipment facilities

• It is proved that 30% of the respondents are satisfied by the advance payment
facilities, 28% of the respondents are moderately satisfied by advance payment facilities
provided,22% are highly satisfied and 10% are dissatisfied and 10% are highly dissatisfied by
the advance payment facilities.

• The study indicates that 48% of the respondents feel excellent in case of relationship
with the superior, 28% feel satisfactory, 22% feel good and the least 2% feel poor
relationship with superior.

• As far as social securities is concerned 32% of the respondents are highly satisfied by
the social securities, 30% of the respondents are satisfied by the social securities
provided,20% are moderately satisfied & 18% are dissatisfied and 10% are dissatisfied by the
social securities provided.

• It was found that 38% of the respondents are highly satisfied by the working of Trade
union, 28% of the respondents are moderately satisfied by the working of Trade union,25%
are satisfied, 12% are dissatisfied.
• The study reveals that 36% of the respondents are highly satisfied by the policy and
administration of the company, 29% of the respondents are moderately satisfied by the policy
and administration of the company,22% are satisfied,10% are dissatisfied.

• The study reveals that 36% of the respondents are highly satisfied by the bonus
payment of the company, 28% of the respondents are satisfied,24% are moderately
satisfied,12% are dissatisfied by the bonus payment

• It was found that 32% of the respondents are satisfied by the PF payment of the
company, 25% of the respondents are highly satisfied,25% are moderately satisfied,18% are
dissatisfied by the PF payment

• Regarding HRA 36% of the respondents are highly satisfied by the HRA of the
company, 29% of the respondents are moderately satisfied,25% are satisfied,10% are
dissatisfied by the HRA payment

• As far as TA is concerned 36% of the respondents are satisfied by the TA of the

company, 30% of the respondents are highly satisfied,19% are moderately satisfied,15% are
dissatisfied.

• It was found that 35% of the respondents are satisfied by the Festival allowance, 32%
of the respondents are highly satisfied,21% are moderately satisfied,12% are dissatisfied by
the Festival allowance

• Regarding ESI 30% of the respondents are highly satisfied by the ESI, 33% of the
respondents are satisfied,28% are moderately satisfied,9% are dissatisfied by the ESI.

• 35% of the respondents are satisfied by the ventillation, 30% of the respondents are
highly satisfied, 21% are moderately satisfied, and 14% are dissatisfied by the ventillation.

• Considering temperature 32% of the respondents are satisfied by the Temperature in

the company, 26% of the respondents are highly satisfied, 25% are moderately satisfied, and
17% are dissatisfied by the temperature

• It was found that 32% of the respondents are highly satisfied by the lighting,32% of
the respondents are satisfied, 22% are moderately satisfied, and 12% are dissatisfied by the
lightning.
• It was found that 36% of the respondents are highly satisfied by their spacing,28% of
the respondents are satisfied, 26% are moderately satisfied, and 10% are dissatisfied by the
spacing in the company

• Regarding the seating arrangement 32% of the respondents are highly satisfied by
their seating arrangement,30% of the respondents are satisfied, 30% are moderately satisfied,
and 8% are dissatisfied by their seating arrangement in the company.

• From the chi – square test it is observed that there is no significant difference between
category of workers and the trade policy.

• From the chi – square test it reveals that there is significant difference between the
category of workers and their opinion about working condition.

• From the Anova table we get that the null hypothesis is accepted. Because there is no
significant difference in the mean of the given samples between rows and between columns.

• The weighted average findings shows that Festival Allowance and Bonus is ranking
first and second offered by the company. HRA and ESI is ranking third and fourth
respectively On the other hand, Provident Fund is low.

• The correlation analysis shows that there is close positive correlation between age and
relation with the superior.
SUGGESTIONS

From the study we can found that few employees are not fully satisfied with the welfare
measures provided by the company. The management should

consider this and necessary arrangements should be made to provide adequate facilities to
improve the efficiency of the workers.

• We can also understand from the findings that there are few employees not being
satisfied with the medical facilities available in the organization. The management should pay
kind attention in this regard to improve the medical facilities.

• The management shall adopt appropriate communication system to ensure that all the
future plans and company policies being reached to all the employees in the organization.

• The management should take appropriate action to improve the transportation

facilities as some of the employees are dissatisfied by the transportation facilities provided by
the organization.

• The company can also establish a council constituting of members from all the
departments to device the welfare measures and to make the employees much more satisfied.

• Library facility should be provided to the employees for improving their knowledge.

• The company should provide necessary lunch room and rest room facilities to all the
employees since some employees are highly dissatisfied by the rest room facilities..
CONCLUSION

The researcher is benefited with the study, because the topic will help the management to get
an effective feedback from the employees about the employee welfare measures prevailing in
the organization.

It also provides researcher an opportunity to expose with functions of the human resource
department and able to well versed with statutory and non statutory welfare measures adopted
in the organisation.

The study provides various suggestions to the management including various welfare
measures to enhance level of satisfaction of employees in the STARHEALTH AND ALLIED
INSURANCE Co.LTD, .

At the same time employees got opportunity to express their view about various components
of the satisfaction level prevailing in STARHEALTH AND ALLIED INSURANCE Co.LTD,
.

It is also expected that improvement will be made and appropriate actions will be taken based
on the suggestions and opinions given by the respondents and researcher.
 BIBLIOGRAPHY

1. Human Resource Management (12th Edition) by C.B.Mamoria.

2. Human Resource Management (8th Edition ) by Gary Dessler.

3. Human Resource Management ( 6th Edition) by David. A . Decenzo & Stephen.

P.Robbins.

4. Research Methodology (5th Edition ) by C.R. Kothari.

5. Research Methodology ( 5th Edition) by Donald . L. McBurney.

WEBSITES

www.indianmba.com

www.star health.com

www. hrresources. Com