MINISTRY OF EDUCATION AND TRAINING

NATIONAL ECONOMICS UNIVERSITY FINAL EXAM

BUSINESS COMMUNICATION AND

RELATIONSHIP BUILDING
Management of Quality and Innovation Program
FACULTY OF BUSINESS MANAGEMENT in English (E-MQI)

Business Culture Department Delivery: Full-time Intake: 62

Room: ....... Building: A2

TEST CODE: 02 Date: 29/11/2021 Time: 8 -9 am

Time allowed: 60 minutes

Part 1. Multiple Choices Questions and give short explanation why you choose the answer.
(3 points)
1. Which of the following is an effective way to improve your nonverbal communication
skills? 
a. If a nonverbal message contradicts a verbal one, ask questions to gain additional
clues.
b. Watch facial expressions and body language to understand both the verbal and
nonverbal messages being delivered.
c. Beware of interpreting nonverbal messages when you don't understand a situation or
culture.
d. Do all of these: If a nonverbal message contradicts a verbal one, ask questions to gain
additional clues; watch facial expressions and body language to understand both the
verbal and nonverbal messages being delivered; and beware of interpreting nonverbal
messages when you don't understand a situation or culture
2. You can improve your nonverbal communication skills in the workplace by maintaining direct but not
prolonged eye contact, leaning forward to convey alertness and interest, reducing or eliminating
physical barriers between you and others, and:  
a. saving time by arriving late and leaving meetings early.
b. dressing comfortably in old clothes that make you feel good.
c. associating with people from diverse cultures.
d. ignoring nonverbal signals from others by focusing exclusively on the words being
said.
3. Well-informed job candidates know that the first step in the employment process is: 
a. researching salary, benefits, and job stability in a chosen field.
b. developing an effective résumé to be sent to prospective employers.
c. locating a specific job opening at a desirable company.
d. assessing their interests and qualifications.
4. Which of the following statements is most appropriate at an interview? 
a. Unfortunately, I had to leave my previous job because my manager and I had a
difference of opinion.
b. I know you have many others who are more qualified, but I really need this job?
c. What types of products does your company manufacture?
d. I have had four years' experience working with the accounting program your
company uses.
5. Jeff will be traveling to Mexico on business and wants to be able to communicate effectively
with his Mexican counterparts. He already knows that his Mexican counterparts speak
English as a second language, but he's not sure at what level. Which of the following is the
best advice for Jeff? 
a. Ask probing questions, and encourage the listener to paraphrase what has been said.
b. Because Mexico is on the same continent, assume that everyone will speak English
fluently.
c. Try not to smile too much because doing so may be misinterpreted.
d. Ask probing questions and encourage the listener to paraphrase what has been said;
try not to smile too much because doing so may be misinterpreted, and assume that
everyone will speak English fluently.
6. What is the best advice for succeeding in a job interview? 
a. Bring up anything negative about your background early to get it out of the way.
b. Avoid making negative comments about previous employers, instructors, or others.
c. Show up at least 30 minutes early to show your enthusiasm.
d. Call ahead to ask what employees wear to work each day so that you can match their
attire.

Part 2. Problem solving

7. Cite 3 most important reasons to developing writing skills in the current work context? (2
points)
8. Cite 3 most important advantages and disadvantages for using social media by the
businesses? (2 points)
9. As a future manager, develop 10 rules code of conducts for your staff using social media (3
points)

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