Essential Level 1 Technical Training

ESSENTIAL LEVEL 1
TECHNICAL TRAINING
Starting soon…
TRAINING INFO
/ 3-DAY COURSE
/ TRAINING IS 3-4 HOURS LONG EACH DAY
/ SHORT 10 MIN. BRAKE AFTER EACH 1 HOUR
/ QUESTIONS CAN BE ASKED AT ANY TIME OF THE TRAINING
/ NO THERE ARE NO STUPID QUESTIONS ☺
TRAINER
ALIAKSANDR KHOLALAU Networking and IoT Engineer
/ EXPERIENCED TELTONIKA NETWORKS HQ ENGINEER

/ 3+ YEARS EXPERIENCE IN TELTONIKA NETWORKS
CONTENT
• Communication Theory
• Operating System | RUTOS
• Hardware | Teltonika Networks Products
• RMS Platform Overview | Live Demonstration
• Areas of Use with Examples and Services
• Inner systems of Teltonika Networks
• Information gathering for debugging process
NETWORKING AGENDA
• LAN – Local Area Network • VPN – Virtual Private Network

• Wi-Fi – Wireless Network Protocol • DNS – Domain Name Server
• WAN – Wide Area Network • PLC – Programmable Logic Controller
• IP – Internet Protocol • TCP – Transmission Control Protocol
• PoE – Power over Ethernet • NAT – Network Address Translation
• MAC Address – Media Access Control
Address
COMMUNICATION THEORY
• IP Addresses • Routing
• Types of Networks • Types of Devices
• Netmask • Wired Communication
• DHCP • Wireless Communication
• NAT
Internet Protocol
IP address stands for “Internet Protocol”.
There are 2 versions of Internet Protocol:

• IPv4 – 4 billion unique IP addresses
• IPv6 - 340 trillion trillion trillion unique IP addresses
Examples of IPv4 addresses:

192.168.1.1, 84.15.162.89, 10.10.8.6
Examples of IPv6 addresses:

2001:0db8:85a3:0000:0000:8a2e:0370:7334,
2001:db8:85a3:8d3:1319:8a2e:370:7348 and etc.
Types of Networks
LAN(Local Area Network) – a collection of devices connected together in one physical

location. Provides internet access to this devices as well as the possibility to reach each
other without going to the Internet.
WAN(Wide Area Network) – a collection of LANs or other networks that communicate

with one another. Can also be referred as Internet.
Types of Networks. Sketch
Netmask
A Netmask is a 32-bit "mask" used to divide an IP address into subnets and specify the
network's available hosts.
Netmask 255 255 255 255

Netmask Length 8 16 24 32
Netmask 255 255 255 0
Netmask Length 8 16 24 -
Netmask 255 255 0 0
Netmask Length 8 16 - -
Netmask
192 168 1 0 Network Address 192.168.1.0/24

192 168 1 1
192 168 1 2
192 168 1 3
192 168 1 4 Valid IP address range
. . . .
192 168 1 253
192 168 1 254
192 168 1 255 Broadcast Address
DHCP
NAT
DNS
Static Routing
Static Routing - a form of routing

that occurs when a router uses
manually configured routing rules.
Static routes are manually confi-
gured by a network administrator
by adding new entries into a rout-
ing table to send traffic for parti-
cular destinations on preconfig-
ured “path”
Dynamic Routing
Networking Devices
Access point(AP) – Device that sends and receives data wirelessly over radio
frequencies
Gateway – Device that connects different networks and translates data so it

could travel between the systems
HUB – Device that joins multiple devices on the same LAN broadcasting
messages to all ports without examining frames
Modem – Device that modulates and demodulates signals between devices.
Router – Device that directs data requests from one network to another,
using a packet’s IP address to forward it to its destination.
Switch – Device that forwards data to its proper destination, examining a

packet’s MAC address info to determine the intended device
Wired Communication
10/100 ports – Hundred Megabytes ports – speed up to 100 Mbps

10/100/1000 ports – Gigabyte ports – speed up to 1 Gbps
LAN ports WAN port
Ethernet ports
Wired Communication | PoE
Wired Communication | PoE
Active PoE (could provide power):

• TSW100, TSW101
• TSW200
Passive PoE (could be powered over Ethernet):
• RUT2 Series
• RUT300
• RUT9 Series
• RUTX Series(except RUTXR1)
• TRB140
• TSW010
• TSW304
Wireless Communication | Wi-Fi
802.11 b/g/n 802.11 ac
2.4 GHz 5 GHz
Theoretical speed up to 400 Mbps Theoretical speed up to 1.3 Gbps
13 channels 25 channels
PROS CONS
2.4 GHz Operating range, cheaper, Slower, interference
various device support problem
5 GHz Speed, noiseless Operating range, expensive,
less device support
Wireless Communication | Wi-Fi
Wireless Communication | Bluetooth
• Works in 2.4 GHz range

• Allows data collection via Bluetooth
• Allows transferring of data to the dedicated
server
Wireless Communication | Mobile
Samsung *#0011#
iOS *3001#12345#*
Xiaomi *#*#6484#*#*
Huawei *#*#2846579159#*#*
Wireless Communication | Mobile
2G(GSM) 3G(UMTS) 4G(LTE) CAT1 4G(LTE) CAT4 4G(LTE) CAT6
Up to 48 kbps Up to 3-7 Mbps Up to 10 Mbps Up to 150 Mbps Up to 300 Mbps
4G(LTE) CAT12 4G(LTE) CAT20 4G(LTE) CAT-M1 4G(LTE) NB-IoT 5G
Up to 600 Mbps Up to 2 Gbps Up to 400 kbps Up to 26 kbps Up to 3.3 Gbps

QUESTIONS
• WHAT IP ADDRESS SHOULD YOU HAVE ON YOUR WAN INTERFACE IN ORDER TO REACH
THE DEVICE WEBUI REMOTELY OVER THE INTERNET?
• CAN RUT955 POWER OTHER DEVICES VIA POE?
• WHAT STANDARDS OF WIRELESS COMMUNICATION(WIFI) TELTONIKA DEVICES SUPPORT?
• CAN YOU CONNECT YOUR MOBILE PHONE TO TELTONIKA DEVICE VIA BLUETOOTH AND
PROVIDE ACCESS FROM LAN TO YOUR PHONE?
Operating System | RUTOS
• RUTOS Operating System Background

• Frontend/Backend
• SDK
• OPKG
• First Start
RUTOS Operating System Background
FrontEnd/BackEnd
FRONTEND – WEB-INTERFACE
BACKEND – HIDDEN PART OF SOFTWARE

WITH CODE, SCRIPTS & ETC.
SDK
SDK – Software Development Kit. “Raw”

customizable firmware version before compilation
with the possibility to change it according to your
needs
OPKG
OPKG – shell command for installing additional software on the device. Packages and
services adopted for OpenWRT software could be installed on Teltonika devices.
First Start
• Setup wizard
• Mobile connection
• LAN/WAN interfaces configuration
QUESTIONS
• WEBUI, CLI/SSH CAN ALSO BE KNOWN AS…?
• RUTOS IS BASED ON WHICH OPERATING SYSTEM?
• WHAT CUSTOMERS CAN ACHIEVE BY USING TELTONIKA SDK FILES?
• WHAT CUSTOMERS CAN ACHIEVE BY USING OPKG TOOL?

Teltonika Networks Products
• Routers
• Gateways
• Modems
• Switches
Hardware
Routers RUT2xx series
Device RUT200 RUT240 RUT241

4G (LTE) Cat.4 Cat.4 Cat.4
2G + + +
3G + + +
WiFi b/g/n b/g/n b/g/n
Ethernet 2 x 10/100 2 x 10/100 2 x 10/100
RAM 64 MB 64 MB 128 MB
CPU 580 MHz 400 MHz 580 MHz
RMS support + + +
Hardware
Device RUT950 RUT951 RUT955 RUT956
4G (LTE) Cat.4 Cat.4 Cat.4 Cat.4
3G/2G + + + +
GNSS - - + +
WiFi b/g/n b/g/n b/g/n b/g/n
Ethernet 4 x 10/100 4 x 10/100 4 x 10/100 4 x 10/100
SIM card slots 2 x 2FF 2 x 2FF 2 x 2FF 2 x 2FF
I/O Elements 2 2 8 8
RS232/RS485 - - + +
CPU 550 MHz 580 MHz 550 MHz 580 MHz
RMS support + + + +
Hardware
Device RUT360 RUT300

4G (LTE) Cat.6 -
3G + -
WiFi b/g/n -
Ethernet 2 x 10/100 5 x 10/100
Inputs Up to 2 Up to 2
Outputs Up to 2 Up to 2
USB - +
RMS support + +
Hardware
Routers RUTXxx series
Device RUTX08 RUTX09 RUTX10 RUTX11 RUTX12
4G (LTE) - Cat.6 - Cat.6 2 x Cat.6
3G - + - + +
GNSS - + - + +
WiFi - - b/g/n/ac b/g/n/ac b/g/n/ac
Ethernet 4 x 10/100/1000 4 x 10/100/1000 4 x 10/100/1000 4 x 10/100/1000 5 x 10/100/1000
SIM card slots - 2 x 2FF - 2 x 2FF 2 x 2FF
Bluetooth - - + + +
USB + + + + +
RMS support + + + + +
Hardware
Routers RUTXxx series
Device RUTX14 RUTXR1 RUTX50

5G - - +
4G (LTE) Cat.12 Cat.6 Cat.20
3G + + +
GNSS + - +
WiFi b/g/n/ac b/g/n/ac b/g/n/ac
Ethernet 5 x 10/100/1000 5 x 10/100/1000 5 x 10/100/1000
SIM card slots 2 x 2FF 2 x 2FF 2 x 2FF
Bluetooth + + -
SFP Port - + -
USB + + +
RMS support + + +
Hardware
Routers TCR1xx series
Device TCR100
4G (LTE) Cat.6
3G +
WiFi b/g/n/ac
Ethernet 2 x 10/100
I/O Up to 2
WPS +
RMS support +
Hardware
Gateways TRB1xx series
Device TRB140 TRB141 TRB142 TRB143 TRB145
4G (LTE)/3G Cat.4/+ Cat.1/+ Cat.1/+ Cat.4/+ Cat.1/+
2G + + + + +
Ethernet + - - + -
I/O 2 8 2 - 2
Ethernet ports 1 - - 1 -
RS232/RS485/M- - - RS232 M-bus RS485

bus
USB + (Slave mode) + (Slave mode) + (Slave mode) - + (Slave mode)
I/O connector 4 pin 4 pin, Terminal 4 pin - 4 pin

block
SIM card slots 1 x 2FF 1 x 2FF 1 x 2FF 1 x 2FF 1 x 2FF
RMS support + + + + +
Hardware
Gateways TRB2xx and TRB5xx series
Device TRB245 TRB255 TRB500

5G/ 4G / 3G / - / Cat.4 / + / - / Cat-M1/NB- +/Cat.20/+/-
2G + IoT / + / +
GNSS + + -
Ethernet 1 x 10/100 1 x 10/100 1 x 10/100/1000
SMS + + +
RS232/RS485 +/+ +/+ -/-
SIM card slots 2 x 2FF 2 x 2FF 1 x 2FF
RMS support + + +
Hardware
Modems TRM2xx series
Device TRM240 TRM250

4G (LTE) Cat.1 Cat-M1/NB-IoT
3G + -
2G + +
SMS + +
Powering via USB 5V - microUSB 5V - microUSB
Mobile antenna 1 x SMA for LTE 1 x SMA for LTE
RMS support - -
Hardware
Switches TSW0xx series
Device TSW010
Ethernet 10/100
Ethernet ports 5
Passive PoE +
DIN-Rail mounting +
Power connector pins
RMS support -
Hardware
Device TSW100 TSW110 TSW101

Ethernet 10/100/1000 10/100/1000 10/100/1000
Ethernet ports 5 5 5
PoE 802.3 af/at - 802.3 af/at
Power budget per port Up to 30 W - Up to 30 W
Total power budget Up to 120 W - Up to 60 W
E-mark - - +
RMS support - - -
Hardware
Device TSW200 TSW210

Ethernet 10/100/1000 10/100/1000
Ethernet ports 8 8
PoE 802.3af/at -
Power budget per 30 W -
port
Total power budget 240 W -
SFP port 2 2
RMS support - -
Hardware
Device TSW304
Ethernet 10/100/1000
Ethernet ports 4
Passive PoE +
DIN-Rail mounting +
Power connector pins
RMS support -
Hardware
Product versions
QUESTIONS
• WHICH DEVICES SUPPORT USB TYPE A INTERFACE?
• WHICH DEVICES SUPPORT 10/100 DATA TRANSFER SPEED ON ETHERNET PORTS?
• WHAT IS 802.11AC AND WHAT DEVICES ARE SUPPORTING IT?
• ON WHAT DEVICES 2 SIM CARDS COULD WORK SIMULTANEOUSLY?
• WHICH DEVICES ARE SUPPORTING FIBER OPTIC?

RMS – Remote Management System
Cloud System
Based on AWS
Platform for Managing

Access & Control Whole

Network Infrastructure
RMS – REMOTE
MANAGEMENT SYSTEM
Management Connect VPN API

KEY BENEFITS
No public IP Full control Control other devices
Highly customizable Highly secure Saves time and money

MANAGEMENT
Alerts & GNSS Positioning Activity Reports

Notifications & Geofencing
FOTA Multi-Config Charts & Historical Data

RMS CONNECT
HTTP & HTTPS SSH RDP/VNC
SFTP Telnet Tablets & Phones

VPN
Service for Remote On Demand

Management & Control Usage
Secure & Encrypted Easy Access to Multiple

Tunnel Endpoints
API
One Single Platform

of Your Choice
SECURITY OF RMS
What is RMS security mechanism?
How does Teltonika Networks devices

communicate with RMS?
How secure is RMS client connections

to the system?
HOW DOES IT WORK?
CIS V7 INFRASTRUCTURE CERTIFICATE

RMS ACCESS ROLES
Admin Client Advanced Guest Custom

guest (read-only) user
MULTIPLE LEVEL ACCOUNTS
Your Company (TIER1)
Customer A (TIER2) Customer B (TIER2)
Customer of A (TIER3) Customer of A (TIER3) Customer of B (TIER3)

PRICING: MANAGEMENT
30 days free trial for each new

added device
30 days for 1 device = 1 credit

PRICING: CONNECT/VPN
5GB free for each new company
2GB additional = 1 credit

PRICING: API
100 000 requests free for each company
For additional API requests contact sales

manager
QUESTIONS
• WHAT PROTOCOL DO RUT/TRB/TCR DEVICES USE IN COMMUNICATION WITH RMS?
• DOES THE DEVICE REQUIRE TO HAVE PUBLIC IP ADDRESS IN ORDER TO CONNECT TO

RMS?
• WHAT INFORMATION IS REQUIRED IN ORDER TO ADD RUT AND TRB DEVICES TO RMS?
• WHAT PROTOCOLS DOES RMS CONNECT FEATURE SUPPORTS?

Areas of Use with Examples and Services
• Energy Sector
• Transport/Tourist Sector
• Smart City Sector
ENERGY SECTOR
CHALLENGES:
- Different interfaces usage

- Industrial protocols and interface support
- Remote control
- Security of applications
- Harsh usage conditions
Difference between “Interface” and “Protocol” terms
INTERFACE PROTOCOL
“PHYSICAL” “LOGICAL”
SOURCE OF
LANGUAGE
LANGUAGE
RS-232 DNS
ETHERNET Wi-Fi MODBUS MQTT

SERIAL INTERFACES RS-232/485
• RS-232: DB9 connector, full RS-232


• RS-485: Full Duplex (4 wires) and Half Duplex(2
wires). 300-115200 baud rate

• RS-485: Full Duplex (4 wires) and Half Duplex(2
wires). 300-115200 baud rate
• Serial functions: Console, Serial over IP, Modem,
Modbus gateway, NTRIP Client
MODBUS PROTOCOL
Modbus is a communication protocol based on a master-slave architecture. It uses RS-485, RS-422, RS-232
(Modbus RTU protocol) and Ethernet TCP/IP(Modbus TCP protocol) interfaces for data transfer
Modbus Protocol Message:

Slave ID Function Code Special Data Сhecksum
Usage of protocol:
• Remote monitoring
• Remote configuration
• Collecting and sending data
• Alerts configuration
MQTT PROTOCOL
MQTT is a protocol for streaming data between devices with limited CPU power and/or battery life, and for
networks with expensive or low bandwidth, unpredictable stability or high latency. This is why MQTT is known as
the ideal transport for IoT.
Usage of protocol:
• Environmental sensor data
• Machine availability data
• Collecting and sending data
• Billing systems
SNMP
INPUT/OUTPUT
SECURITY | PORT
SECURITY | FIREWALL
SECURITY | VPN
IP Rating
All Teltonika Networks devices – IP30

First Digit Intrusion Protection Second Digit Moisture Protection
0 No protection. 0 No protection.
Protected against solid objects Protected against vertically

1 over 50mm, e.g. accidental touch 1 falling drops of water, e.g.
by hands. condensation.
Protected against direct sprays of

Protected against solid objects
2 2 water up to 15 degrees from the
over 12mm, e.g. fingers.
vertical.
Protected against direct sprays of

3 3 water up to 60 degrees from the
over 2.5mm, e.g. tools & wires.
vertical.
Protected against water splashed

4 4 from all directions, limited
over 1mm, e.g. wires & nails.
ingress permitted.
Protected against low pressure

Protected against dust limited
5 5 jets of water from all directions,
ingress, no harmful deposits.
limited ingress permitted.
Protected against strong jets of

6 Totally protected against dust. 6 water, e.g. on ships deck, limited
ingress permitted.
Measurements and Housing
All devices are compact, easy to deploy.

Information about measurements, weight, 3D
view file could be found on Wiki
All devices have aluminum housing, which

protects devices internal parts
SOLAR POWER PLANTS USE CASE
TOPOLOGY
Real-life example
Conclusion
What issues Teltonika Networks

could solve in this case?
• Remote connection with mobile network

• Industrial protocols support
• Remote configuration/monitoring
• Reliable hardware
• etc.
WATER PUMP AUTOMATION
TOPOLOGY
Real-life example
• Measurement of electrical parameters of a

pump: Power, Voltage, Power Factor, etc.
• Measures of aquifer parameters: Electrical
conductivity (salinity), Water level under
ground, etc.
• Measurement of parameters of extracted water:
Flow, Pressure, etc.
• Data records every 10 seconds, which have to
be displayed via Web and Mobile
Conclusion

• Cost-effective and simple remotely controlled

solution.
• Industrial protocols support
• Easy to set up
• etc.
ELECTRICITY NETWORKS MONITORING
TOPOLOGY
Real-life example
Conclusion

• Remote control and configuration

• Industrial interfaces and protocols support
• Multiple control system support
• Easy to set up
• etc.
BEST DEVICE TO CHOOSE
RUT955 TRB145 and series RUT240

LTE CAT.4 LTE CAT.1 LTE CAT.4
4x10/100 Mbps ports - 2x10/100 Mbps ports
802.11 b/g/n - 802.11 b/g/n
I/O I/O I/O
RS232/485 RS482 -
2 x SIM cards 1 x SIM card 1 x SIM card
TOURISM/TRANSPORT SECTOR
CHALLENGES:
- User-friendly
- Bandwidth
- Different applications support
- Different types of connection
- Reliable connection
Failover/Load Balancing
Auto Reboot
• Ping Reboot
• Wget Reboot
• Periodic Reboot
USB Tools
• USB Mount Settings

• Mounted File Systems
• Printer Server
• USB to Serial
• Storage Memory Expansion
• Network Shares
• DLNA
HOTSPOT
• WiFi overlayer
• More secure
• More manageable
• QoS
WEB FILTER
• Site Blocking
• Proxy Based Content Blocker
PROFILES - SCHEDULER
The profiles feature provides the possibility to create configuration presets.

The scheduler provides a possibility to set up a schedule of when the router should use
one configuration or another
GNSS
GPS BEIDOU
GALILEO GLONASS
GNSS
• GNSS: GPS, GLONASS, Bei Dou, Galileo, QZSS

• Coordinates: GNSS coordinates via WebUI, SMS, TAVL, RMS
• NMEA: NMEA 0183
• NTRIP: NTRIP protocol (Networked Transport of RTCM via Internet
Protocol)
• Geofencing: configurable multiple geofence zones
• Location data from the cell tower (Location without using GPS to
get approximate location based on the mobile tower on RMS)
WEB INTERFACE
Command Line Interface
Command Line for more precise configuration

Knowledge base
Wiki Knowledge Base:

• All information about our products
• Examples
• Topologies
• Detailed information
• Etc.
Crowd Support Forum:

• Real engineer communication
• Solved lots of issues
IoT APPLICATIONS FOR CAR TRAVELLERS
TOPOLOGY
Real-life example
Conclusion

• Different connection methods support

• Mobile network for 24/7 access
• Multiple clients connection support
• Easy to use
• etc.
BOAT & YACHT CONNECTIVITY
TOPOLOGY
Real-life example
Conclusion

• Different connection methods with Backup

support
• Easy to use
• etc.
PUBLIC TRANSPORT CONNECTIVITY
TOPOLOGY
Real-life example
Conclusion

• Different connection methods with Backup

support
• Location tracking
• Secure Hotspot connection
• etc.
RUT950 RUTX12 and series RUT360

LTE CAT.4 LTE CAT.6x2 LTE CAT.6
4x10/100 Mbps ports 5x10/100/1000 Mbps 2x10/100 Mbps ports
ports
802.11 b/g/n 802.11 b/g/n/ac 802.11 b/g/n
I/O I/O I/O
- Bluetooth -
2 x SIM cards 2 x SIM cards 1 x SIM card
SMART CITY SECTOR
CHALLENGES:
- Remote configuration
- Secure connection
- Remote control
- 3rd party applications
- Adaptivity
VPN
• OpenVPN
• IPsec
GRE
VPN Speed Encryption Streaming Stability P2P
• protocol
• PPTP OpenVPN Fast Very good Good Good Good
• L2TP IPsec/IKEv2 Fast Good Good Very good Good
• Stunnel Wire Guard Very fast Very good Good Very good Good
• SSTP SSTP Medium Good Medium Medium Good

• Zero Tier L2TP/IPsec Medium Medium Poor Good Poor
• DMVPN
Wire Guard
PPTP Fast Poor Poor Good Poor
•
VPN
Your goal: • Speed Wire Guard/IPsec(IKEv2)

• Security OpenVPN
• Stability IPsec/IKEv2
• Easy to configure PPTP
Speed matters in applications with cameras, streaming and high data consumption
Security matters in applications with personal data, payments data and government work
Stability matters in applications with high precision monitoring and constant workflow
Easy configuration matters in small applications where VPN is using only as “transport”
DDNS
Port Forwarding
VLAN
VRRP
Wake on LAN
• Provides the possibility to wake computers from

sleep mode
• Wakes the specified computer from sleep mode
• SMS text will trigger the rule
SMS
SMS Gateway:
• EMAIL to SMS
• Scheduled SMS
• Auto Reply
• POST/GET
• SMS Forwarding to SMS/EMAIL
Remote control and configuration with help of SMS UCI

commands: Reboot, Status, FW upgrade, GNNS coordinates,
Configuration migration and etc.
Calls
Call Utilities provide you with the

possibility to issue certain commands
to the router from your mobile phone
by call
3rd PARTY APPLICATIONS
• AWS
• Microsoft Azure IoT Hub
• Things Worx
• Telenor Cloud
• IdBlender
• Etc.
ATM CONNECTIVITY
TOPOLOGY
ATM CONNECTIVITY
Real-life example
ATM CONNECTIVITY
Conclusion

• GNSS Connection
• Secure VPN connection
• SCADA integration
• etc.
TRAFFIC SYSTEM CONNECTIVITY
TOPOLOGY
Real-life example
Conclusion

• Remote access
• Secure VPN connection
• SCADA integration
• Remote control
• etc.
RUT955 and series RUTX09 and series TRB140 and series

LTE CAT.4 LTE CAT.6 LTE CAT.4
4x10/100 Mbps ports 4x10/100/1000 Mbps 1x10/100 Mbps port
ports
802.11 b/g/n 802.11 b/g/n/ac -
I/O I/O I/O
RS232/485 - -
2 x SIM cards 2 x SIM cards 1 x SIM card
QUESTIONS
• CUSTOMER USES TRB141 AND NEEDS TO TRIGGER I/O AUTOMATICALLY EACH FRIDAY,
WHAT YOU WOULD SUGGEST USING?
• CLIENT WANTS TO SELL INTERNET ACCESS IN HIS LOCAL PUBS AND HE WANTS TO HAVE
SOMETHING LIKE A “DATA MENU” WHERE CUSTOMERS WOULD SELECT WHICH DATA
PLAN THEY WANT TO GET. WHAT SERVICE WOULD YOU RECOMMEND?
• CUSTOMER HAS A MONITORING SOLUTION HOSTED IN AWS SYSTEM, CAN THE CUSTOMER
GET MONITORING DATA FROM OUR DEVICE TO HIS AWS SYSTEM?
• CUSTOMER WANTS TO GET STATUS INFORMATION ABOUT THE DEVICE, WHAT SERVICES
HE COULD USE IN ORDER TO GET IT?
VIP Helpdesk
VIP Helpdesk Login page
https://viphelpdesk.teltonika.lt/
Main VIP HelpDesk window
Creating query
Comments
List of attached files
Query status
Closing query
Closing query
Wiki Knowledge Base Crowd Support Forum
• Manuals • Questions
• Configuration Examples • Answers
• Marketing Material • Solutions
• Firmware Downloads • Communication with Engineers
• Etc.
Information Gathering for Debug Process
• Basic query guidelines

• Warranty and Repairs
RMS ISSUES
Required information:
• Device(s) S/N;
• What function is not working?
• Does this function is not working with one device or issue
persists with other devices?
• With what version of firmware issue persists?
UNABLE TO ADD DEVICE TO RMS
• Device(s) S/N;
• Troubleshoot file from device
• Company name in RMS
• Screenshot with shown error
DEVICE DOES NOT CONNECT TO RMS
• Device(s) S/N;
• Troubleshoot file from device
• Company name in RMS
• Does from router ping can reach rms.teltonika.lt
• What is connection error message?
• Does the Company in RMS have credits?
FIRMWARE ISSUES (Software Services)
• Detailed information about the issue
• With how many devices issue persist? With how many devices works
correctly using the same configuration?
• Troubleshoot file
• Network topology with detailed description
• Is it still possible to repeat the issue without long term tests?
• What are the steps to reproduce the issue?
CONSULTING QUESTIONS
• Desired configuration?
• What was already done by the client?
• Troubleshoot file
• Required network topology
WARRANTY AND REPAIRS
• Detailed information about the issue
• What was done with device before and in what conditions it was
used?
• Was device working before or it was broken from the start?
• Troubleshoot file depending on the situation
• Did you tried to upgrade device’s firmware via bootloader
menu? What was the result?
• Device’s LEDs behavior
• Batch number of the device
• If there any physical damages – provide picture of the damage
REVIEW
• Communication Theory
• Operating System | RUTOS
• Teltonika Networks Products | Hardware
• RMS Platform Overview + Live Demonstration
• Areas of Use with Examples and Services
• Inner systems of Teltonika Networks
• Information gathering for debugging process
QUESTIONS
• IP STANDS FOR?
• HOW MANY BITS IPV4 USES?
• WHO CAN CHANGE WAN IP ADDRESS?
• DHCP 4-WAY HANDSHAKE ALSO KNOWN AS…?
• FOR WHAT NTRIP IS USED?
• SMS UTILITIES SERVICE ALLOWS…?
• WHAT IS THE MAIN PURPOSE OF THE ROUTER?
General information after the training
Test:
• 30 questions
• Some questions have one correct answer, but some have more than one correct answer.
• 20 minutes per attempt
• 2 attempts
• Each attempt is valid for 7 days
• Time gap between attempts 7 days
• If this period is not long enough, please contact me and I will extend the validity of the
test.
General information after the training
Slides:
• These slides will be available for download on the training platform.

• If you need slides with my notes, please let me know and I will send them to you.
• Before the test, I advise you to look through the slides again.
Feedback:
• You will have the opportunity to leave feedback on the training platform after the
training.
• If you leave feedback you will receive a code for 12 free credits for use in the RMS.
QUESTIONS?
OUR SUPPORT SOCIAL MEDIA
Wiki Knowladge Base
Crowd Support forum

Essential Level 1 Technical Training

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ESSENTIAL LEVEL 1

ALIAKSANDR KHOLALAU Networking and IoT Engineer

/ EXPERIENCED TELTONIKA NETWORKS HQ ENGINEER

• LAN – Local Area Network • VPN – Virtual Private Network

IP address stands for “Internet Protocol”.

There are 2 versions of Internet Protocol:

Examples of IPv4 addresses:

Examples of IPv6 addresses:

LAN(Local Area Network) – a collection of devices connected together in one physical

WAN(Wide Area Network) – a collection of LANs or other networks that communicate

Netmask 255 255 255 255

Netmask 255 255 255 0

Netmask 255 255 0 0

192 168 1 0 Network Address 192.168.1.0/24

Static Routing - a form of routing

Gateway – Device that connects different networks and translates data so it

Modem – Device that modulates and demodulates signals between devices.

Switch – Device that forwards data to its proper destination, examining a

10/100 ports – Hundred Megabytes ports – speed up to 100 Mbps

LAN ports WAN port

Active PoE (could provide power):

• Works in 2.4 GHz range

2G(GSM) 3G(UMTS) 4G(LTE) CAT1 4G(LTE) CAT4 4G(LTE) CAT6

Up to 48 kbps Up to 3-7 Mbps Up to 10 Mbps Up to 150 Mbps Up to 300 Mbps

4G(LTE) CAT12 4G(LTE) CAT20 4G(LTE) CAT-M1 4G(LTE) NB-IoT 5G

Up to 600 Mbps Up to 2 Gbps Up to 400 kbps Up to 26 kbps Up to 3.3 Gbps

• CAN RUT955 POWER OTHER DEVICES VIA POE?

• WHAT STANDARDS OF WIRELESS COMMUNICATION(WIFI) TELTONIKA DEVICES SUPPORT?

• RUTOS Operating System Background

BACKEND – HIDDEN PART OF SOFTWARE

SDK – Software Development Kit. “Raw”

• WEBUI, CLI/SSH CAN ALSO BE KNOWN AS…?

• RUTOS IS BASED ON WHICH OPERATING SYSTEM?

• WHAT CUSTOMERS CAN ACHIEVE BY USING TELTONIKA SDK FILES?

• WHAT CUSTOMERS CAN ACHIEVE BY USING OPKG TOOL?

Device RUT200 RUT240 RUT241

Device RUT950 RUT951 RUT955 RUT956

4G (LTE) Cat.4 Cat.4 Cat.4 Cat.4

WiFi b/g/n b/g/n b/g/n b/g/n

Ethernet 4 x 10/100 4 x 10/100 4 x 10/100 4 x 10/100

SIM card slots 2 x 2FF 2 x 2FF 2 x 2FF 2 x 2FF

CPU 550 MHz 580 MHz 550 MHz 580 MHz

Device RUT360 RUT300

Device RUTX08 RUTX09 RUTX10 RUTX11 RUTX12

4G (LTE) - Cat.6 - Cat.6 2 x Cat.6

WiFi - - b/g/n/ac b/g/n/ac b/g/n/ac

Ethernet 4 x 10/100/1000 4 x 10/100/1000 4 x 10/100/1000 4 x 10/100/1000 5 x 10/100/1000

SIM card slots - 2 x 2FF - 2 x 2FF 2 x 2FF

Device RUTX14 RUTXR1 RUTX50

Device TRB140 TRB141 TRB142 TRB143 TRB145

4G (LTE)/3G Cat.4/+ Cat.1/+ Cat.1/+ Cat.4/+ Cat.1/+

RS232/RS485/M- - - RS232 M-bus RS485

I/O connector 4 pin 4 pin, Terminal 4 pin - 4 pin

Device TRB245 TRB255 TRB500

Device TRM240 TRM250

Device TSW100 TSW110 TSW101

Device TSW200 TSW210

• WHICH DEVICES SUPPORT USB TYPE A INTERFACE?

• WHICH DEVICES SUPPORT 10/100 DATA TRANSFER SPEED ON ETHERNET PORTS?

• WHAT IS 802.11AC AND WHAT DEVICES ARE SUPPORTING IT?

• ON WHAT DEVICES 2 SIM CARDS COULD WORK SIMULTANEOUSLY?

• WHICH DEVICES ARE SUPPORTING FIBER OPTIC?