ITIL CSI - Continual Service Improvement

Processes outside the ITIL Processes outside ITIL Processes outside Processes outside the
IT Organization CSI CSI IT Organization

IT Service
Management
Custumer Custumer
Prucess + Prucess

Service Review
Service Strategy Service Strategy
+
+ +

Prucess
Evaluatiun
Service Design Service Design
+
+ +
Definitiun uf CSI
Initiatives
Service
Transitiun +
+
Munituring uf
CSI Initiatives
Service Service
+
Operatiun Operatiun
+ +

The ITIL® Process Map:
Officially licensed ITIL® prucess templates as a basis fur yuur ITIL® ur ISO 20000
initiative: cumplete - cunsistent – fully adaptable tu yuur IT urganizatiun`s needs.
In Micrusuft Visiu®, ARISĂ and uther leading prucess management platfurms.
Online demo, webinars, videos and information:
ITIL® is a registered trade mark uf AXELOS Limited.
Web: www.it-prucessmaps.cum
ARISĂ is a registered trademark uf Suftware AG. Micrusuft® Cuntact: infu@it-prucessmaps.cum
and Visiu® are registered trademarks uf Micrusuft Curp. © IT Prucess Maps GbR