ITIL Service Design

IT Service
Processes outside the ITIL Processes outside ITIL Processes outside Processes outside the
Management
IT Organization Service Design Service Design IT Organization
+

Service
Catalogue
Management
+

Customer Customer
Process Risk Process
Management
+

External External
Supplier Process Supplier Process
Compliance
Management
+
Service Strategy Service Strategy
Service Level Design Supplier
+ Management Coordination Management +
+ + +
Service Service
Transition Capacity Transition
+ Management +
+

Service Service
Operation Availability Operation
Management
+ +
+

Continual IT Service Continual

Service Continuity Service
Improvement Management Improvement
+ + +

Information
Security
Management
+

Architecture
Management
+

The ITIL® Process Map V3 2011 Edition:
The ITIL Process Model as a basis for your ITIL or ISO 20000 initiative.
complete - consistent - fully adaptable to your IT organization`s needs.
In Microsoft Visio™, ARIS™ and other leading process management platforms.
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