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This article was a collaborative effort by Puneet Dikshit, Diana Goldshtein, Blazej Karwowski, Udai Kaura, and Felicia
Tan, representing views from McKinsey’s Financial Services Practice.
July 2021
Point-of-sale (POS) financing services in the Pools (a proprietary database covering granular
United States have grown significantly over the past market size and growth trends), the McKinsey POS
24 months, especially since the onset of COVID-19. Financing Consumer Survey and POS Financing
Trends fueling growth include digitization, rising Merchant Survey, and our recent experience with
merchant adoption, increasing repeat usage among banks and merchants.
younger consumers, and an expanding set of
players targeting lending at point of sale, a service
also known as “buy now, pay later.” POS financing’s expanding role in
unsecured lending
Thus far, fintechs have taken the lead, to the point of Credit originated at point of sale is projected to
diverting $8 billion to $10 billion in annual revenues continue its growth from 7 percent of US unsecured
away from banks, according to McKinsey’s Consumer lending balances in 2019 to about 13 to 15 percent
Lending Pools data. In our view, only a few banks of balances by 2023, according to data from
are responding fast enough and boldly enough to McKinsey’s Consumer Lending Pools (Exhibit 1).
compete. Banks that underestimate the threat may This is the only unsecured-lending asset class that
see continued loss in share and could lose out on has experienced high-double-digit growth through
participating in a growing value pool and gaining the COVID-19 crisis. The growth is underpinned by
share among younger and new-to-credit customers, increased consumer and merchant awareness and
as banks in Australia and China did when facing a adoption of point-of-sale financing solutions.
similar situation. To avoid that outcome, US banks
need to understand the landscape for POS financing Our annual POS Financing Survey shows that
and choose from among the emerging models. US consumers are getting used to seeking
merchant-subsidized credit at point of sale: about
This article seeks to give POS financing players 60 percent of consumers say they are likely to
as well as merchants the necessary insights to use POS financing over the next six to 12 months.
refine their strategies in the POS-financing arena. Additionally, merchants are seeing value in these
It provides an overview of the market, details key solutions, as most enhance cart conversion,
trends and factors influencing growth, and offers increase average order value, and attract new,
ideas for market entry for banks and partnerships younger consumers to the merchants’ platforms.
for merchants. The insights are based on McKinsey However, the incremental impact of such solutions
research, including McKinsey Consumer Lending varies by merchant size and category.
121 120
Private-label
–2 to 0 credit cards
848 749 871
717
General-purpose
5 to 6 credit cards
0
2016 2019 2020 2023
¹Includes all consumer and small-business credit cards, installment-based products offered at point of sale, personal loans. Excludes overdrafts and student loans.
²Compound annual growth rate.
Source: Federal Reserve; TransUnion; McKinsey Consumer Finance pools
Fintechs are capturing almost all the value being the portfolio’s average credit score at about 740.
created in POS financing because banks have been In the lower-ticket “Pay in 4” model, which allows
slow to respond. Consequently, banks have lost consumers to split payments into four interest-free
about $8 billion to $10 billion in annual revenues to installments (for example, Klarna, Afterpay), usage
fintechs. Far worse for banks, they are losing access is driven by consumers with lower credit scores, but
to an acquisition channel with potential to serve even here, the low scores result from thinner credit
highly engaged younger consumers. files, not poor credit usage.
1
POS financing for small and medium-size enterprises is ripe for growth, but we do not cover the opportunity in this article.
Most point-of-sale
Most point-of-salefinancing
financinginvolves
involves one
oneof
offive
fivedistinct
distinctsets
setsofofmodels.
models.
Originations
Limited focus Card-linked Vertical-focused SME²
by model
installment larger-ticket sales
CAGR¹ offerings (eg, Splitit) plays: off-card financing
Value in solutions, (eg, CIT,
billions mainly in home Dell >760
improvement Financial
(eg, GreenSky, Services)
Service Finance)
200–
300%
Integrated $3–5 20–25%
shopping apps (eg,
Afterpay, Klarna) $30–35
Off-card financing
solutions (eg, 680– Credit
Vertical-focused
Citizens Pay, Uplift, 760 score
larger-ticket
Affirm) plays: on- and
80–100% off-card solutions
focused on elec-
$30–40 tive healthcare
and power sports
Expansion Virtual rent-to- (eg, CareCredit,
own models (eg, Roadrunner
Acima, Progressive Financial)
1 model Leasing)
Thin
files
models banks and traditional lenders are The largest players are steadily building scale and
competing with. engagement with an aspiration to become a “super
app,” similar to large China-based players such as
Integrated shopping apps TMall or Ant Group, that offer shopping, payments,
The most prevalent misconception across banks financing, and banking products in a single platform.
and traditional players is that shopping apps These large providers already monetize consumer
offering “buy now, pay later” (BNPL) solutions are engagement through offerings other than financing
pure financing offerings. While that may be true for (for example, affiliate marketing, cross-selling of
the smaller players, the leading Pay in 4 providers credit cards and banking products). As long as
are building integrated shopping platforms that traditional competitors fail to acknowledge this and
engage consumers through the entire purchase unless they build solutions that drive engagement
journey, from prepurchase to post-purchase. through the entire journey, they will find it tough to
compete with these players (Exhibit 3).
Average annual spend Average receivables Average annual Customers active 12+
per customer, $ per customer, $ transactions per account months after acquisition, %
1,492
14 87
1,100
1,012
55
7
135
Spending of mature BNPL cohorts (customers >180 days BNPL customers are much more active and engaged
on book) is 70% that of PLCC, but receivables at ~10% across transaction volumes, digital app engagement, and
length of relationship
Portfolio performance
Average annual revenue per customer,¹ $ Net credit loss rates,² % Return on assets, %
78 25–30
76
29 4–7 4–6
3–5
Avenues to grow per-customer profitability of BNPL customers Although BNPL risk-adjusted revenue per account is 1/3 that
(vs PLCC) include cross-selling DDA and other credit products of PLCC, ROA is much higher, given low average receivables
¹Risk-adjusted and commission-adjusted revenue (net of losses and net of partner share) per active account.
²Loss rate for BNPL calculated on outstanding receivables as reported by BNPL providers.
Source: Analysis of publicly listed BNPL providers (Afterpay, Zip, Sezzle for their US businesses); analyses of Synchrony, ADS, and CRS portfolios
The core Pay in 4 model still focuses on financing consumer usage. Even the largest merchants that
smaller-ticket purchases (typically less than $250) have shied away from these products, in part to limit
with installments that consumers pay down in six cannibalization of their private-label credit card
weeks. Providers like Klarna and Afterpay have seen portfolios, are now integrating these offerings
exponential growth during the COVID-19 pandemic, at checkout.
amplified by rising merchant adoption and repeat
2
Jared Beilby, “6 need-to-know buy now, pay later statistics for small businesses,” Merchant Maverick, August 12, 2020,
merchantmaverick.com.
3
Maurie Backman, “Study: Buy now, pay later services continue to explode,” Ascent, March 22, 2021, fool.com.
4
Review of company reporting.
5
Buy now, pay later: An industry update - Report 672, Australian Securities & Investments Commission, November 16, 2020, asic.gov.au.
6
Chay Fisher, Cara Holland, and Tim West, “Developments in the buy now, pay later market,” Bulletin, Reserve Bank of Australia, March 18, 2021,
rba.gov.au.
Regulators across geographies are 4 players. Another concern, referred to as In the United Kingdom, the Treasury
looking at enhancing regulatory overview “stacking” risks, involves consumers using announced that Pay in 4 players will
of some POS financing models like too many Pay in 4 providers and getting come under the purview of the Financial
Pay in 4. With this in mind, industry players overburdened by debt. Conduct Authority (FCA), which regulates
in some countries are trying to self- financial-services firms. Pay in 4 players
regulate to address potential regulatory In Australia, the largest industry players will be required to conduct affordability
concerns proactively.1 have come together to self-regulate checks before lending to customers, and
and issue a code of conduct intended to customers will be allowed to escalate
Regulators outside of the United States, in protect consumers. The industry leaders’ complaints to the UK financial ombudsman.
markets including Australia and the United commitments include affordability
Kingdom, have raised concerns regarding checks, greater transparency on fees, and
the share of late fees charged by the Pay in financial-hardship assistance.
1
Ranina Sanglap, “Australian buy-now-pay-later industry may need regulation to inspire confidence,” S&P Global Market Intelligence, March 9, 2021, spglobal.com
— Solutions to engage throughout the purchase — Low cost of consumer acquisition. As the
journey. The largest providers are transforming largest Pay in 4 players acknowledge the
into shopping apps; consumers are starting threat of price compression at checkout, they
their journeys within the Pay in 4 providers’ apps, intend to treat the merchant checkout as a low-
not just using Pay in 4 at merchants’ checkouts. cost consumer-acquisition channel. As more
As an example, Afterpay reports that about consumers sign up for these apps at checkout
17 percent of their consumers initiated one or and build engagement, Pay in 4 providers will
more transactions from within their shopping be able to monetize this highly engaged base by
app in February 2021.7 Shopping from within the cross-selling traditional banking products and
app allows consumers to use the Pay in 4 feature through revenues from advertising and affiliate
even at merchants where these solutions are not marketing. Klarna and Afterpay have already
integrated at checkout. For example, consumers launched bank accounts and credit cards in
shopping from within the Klarna app can use other markets and are likely to do so in the
Klarna at Amazon, even though Klarna is not United States in 2021. Affirm has announced its
available at Amazon’s checkout. own debit card that offers Pay in 4 features.
— Newer revenue drivers. As these Pay in 4 As these players continue to acquire consumers
providers further drive engagement and at a low cost through merchant checkout
access in prepurchase journeys through (getting access to a large, low-cost feeder
enhanced rewards programs, attractive channel) and leverage their engagement through
marketing campaigns and offers, and newer cross-selling, they are well positioned to become
features (for example, credit cards), they are the financial-services provider of choice for
starting to see a growing share of revenues new-to-banking consumers.
from affiliate marketing and advertising versus
pure-play financing. — Advanced technological capabilities, including
distinctive merchant underwriting and
Given the race to sign up the largest merchants consumer-fraud models, deep integrations into
over the next 18 to 24 months, Pay in 4 providers shopping carts, and sophisticated consumer-
are competing heavily on price and on marketing service tools. Competing in the Pay in 4
support promised to retailers. However, they installment market requires highly sophisticated
are offsetting this price compression by fraud tools, because identifying the consumer’s
offering merchants affiliate marketing services: intent to defraud at the time of the application
merchants pay 4 to 12 percent of the transacted is a lot more important than assessing ability to
amount if the customer landed at the merchant repay, especially given the six-week tenure of
website from within the provider’s app or the loan. In that short time, the ability to repay
website. McKinsey’s semiannual POS Financing is unlikely to change dramatically. Advanced
7
“Afterpay reports record sales of $10B in first half 2021,” PR Newswire, February 25, 2021, prnewswire.com.
Size of bubble =
average ticket size
Fast fashion
when seeking
16 financing, $
1,000
Auto 750
12
repair
Categories with
Cruise lines lower margins
Cost of customer Furniture
and/or lower costs
acquisition, % of customer acqui-
sition may bear
8 financing costs
Vacations Medical subject to a mini-
mum ticket size
Hotels Appliances
Auto
4 Entertainment
Big box retailers Home goods
Home
Airlines
Entertainment Medical
and ticketing Retail
Online travel agencies
0 Travel
0 10 20 30 40 50 60
Gross margin, %
categories—is further fueling growth. Roughly will be a critical metric for these players to address,
65 percent of originated volume is prime or higher. given the risk of commoditization at point of sale.
As a result, this model has cannibalized volume from
credit card issuers. Additionally, as credit-card-linked installments
start becoming more readily available at point of
Consumers using these financing solutions tend sale, these models will see volumes move back to
to be less engaged with these solutions than are cards, especially in originations from higher-prime
consumers using the integrated Pay in 4 shopping customers. Offering card-linked installments at
apps. Active consumers in mature cohorts, even best- point of sale will also enable the issuers to deliver
in-class off-card financing players, have a repeat a much more frictionless financing process and to
usage of two or three times a year, versus more than match the 0 percent APR financing from the off-
20 times for integrated Pay in 4 shopping apps. This card financing providers.
Card-linked installment offerings Average ticket sizes for healthcare can range
Card-linked installments are the prevalent form between $2,000 and $10,000, with elective
of financing at point of sale across Asia and healthcare categories like dental, dermatology, and
Latin America. In contrast, US card issuers have veterinary accounting for a majority of the originations.
launched post-purchase installment functionality Nonelective healthcare is still underserved.
2 Acquire an existing
platform
Buy at-scale platform for rapid access to
underpenetrated verticals (eg, ADS with Bread)
n/a
3 Partner with
lenders or marketplaces
A Partner with small- Partner with small-ticket buy now, pay later
ticket lenders for originat- players to originate leads above a ticket size
ing in higher-ticket tiers threshold (eg, Sezzle with Ally Lending)
5–8
B Originate through a Partner with aggregators that manage mer-
lending aggregator
(waterfall model)
chant sourcing to lend in priority categories
(eg, ADS with Chargeafter; TD with Skeps)
2.5–5.0
C Partner with market- Partner with integrated software vendors to
places, integrated
software vendors
access merchants on the platform (eg, Affirm
with Shopify)
4–7
4 Direct to merchant: License tech platform and own rest of value
License a platform chain (eg, TD with Amount at NordicTrack;
Citizens with First Data at Apple)
7–9
SLOW 5 Direct to merchant: Own end-to-end platform, including merchant
Own entire value chain sign-ups, tech, servicing, balance sheet (eg,
Affirm; Uplift)
7–9
Puneet Dikshit is a partner in McKinsey’s New York office, where Diana Goldshtein is a knowledge expert, Udai Kaura is an
associate partner, and Felicia Tan is a consultant; Blazej Karwowski is an associate partner in the London office.