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My Internship Report
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Obilakol Muzamil
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To all my fellow interns more so for islamic university in uganda(IUIU)
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i
This document has
been classified as
CONFIDENTIAL-
INTERNAL by
Centenary Bank.
ISLAMIC
UNIVERSITY
IN
UGANDAMB
ALE
CAMPUSFAC
ULTY OF
SCIENCEDEP
ARTMENT
OF
COMPUTER
SCIENCEAND
INFORMATI
ON TECHNO
LOGYA
REPORT
ONFIELD
ATTACHMEN
T
/INTERNSHIP
ATSCI(NCR)
KAMPALABY
OBILAKOL
MUZAMILRE
G No:118-
062082-
18801obilakol
muzamil@gma
il.comSUPERV
ISED BYMR.
BAGUMA
ASUMANFro
m5
th
JUNE -29
TH
July.
 Highlight
 Add Note
 Share Quote
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ii
This document has
been classified as
CONFIDENTIAL-
INTERNAL by
Centenary Bank.
A field attachment
report submitted to
Islamic university
in Uganda-Mbale
Campus, in
partialfulfilment of
the requirements
for the Diploma in
computer science
and Information
Technology,of
Islamic university
in
Uganda.Obilakol
Muzamil:
…………………………
……………….

…………………………
……
(student) (signatur
e) (Date)Baguma
Asuman:

…………………………
………………
.
…………………………
……

(University Acade
mic supervisor) (Si
gnature) (Date)Ma
nager Miiro
William:

…………………………
……………

………………………

(Field Supervisor)
(Signature) (Date
)

iii
This document has
been classified as
CONFIDENTIAL-
INTERNAL by
Centenary Bank.
DECLARATI
ON
I, OBILAKOL
MUZAMIL, do
here by declare
that this internship
report is my
original
work andhas been
based on activities
performed and
knowledge
obtained from the
organization.I also
confirm that the
report is only
prepared for my
academic
requirement,
therefore it shall
not be used for any
other purpose
other than this. No
part of this
material has been
published or
submitted by any
student for
academic purposes
inthe Islamic
University in
Uganda or any
other University
OBILAKOL
MUZAMILDEPA
RTMENT OF
COMPUTER
SCIENCE
ANDINFORMAT
ION
TECNOLOGY.Si
gnature
…………………………
……
Date
…………………………
……

iv
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been classified as
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INTERNAL by
Centenary Bank.
APPROVAL
I hereby submit
this Project Report
for Examination
with the approval
of the project
supervisor.Signed
…………………………
…
Date
…………………………
…
Mr. BAGUMA
ASUMANDepart
ment of Computer
Science
Islamicuniversity
in Uganda.

v
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been classified as
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INTERNAL by
Centenary Bank.
ACKNOWLEDG
EMENT
First and foremost,
I would like to
experience my
gratitude to
Almighty Allah to
enabling me
tocomplete this
report on the field
of Information
Technology.Speci
al heartfelt
appreciation goes
to My Parents for
the support and
guidance that they
have givenduring
this period of
intern, my uncle
Robert Olobo for
providing me with
accommodation
andsponsoring me
throughout the
course not
forgetting my
brothers and
sisters.I feel
greatly indebted to
NCR/SCI staff,
Mr. Edwin, Mr.
William Miiro,
and all other
Engineersfor the
technical and
administrative
assistance
rendered to me
during my stay at
NCR/SCI.I convey
my sincere
gratitude to my
Academic
Supervisor, Mr.
Baguma Asuman
for
the professional
guidance and
direction rendered
to me to achieve
this
success.Finally, I
would also like
to thank my fellow
junior Engineers
of NCR/SCI
Nalule Sharifa,
Esther,Fahad,
Nambi Phionah,
Nankabirwa
Claire, Lydia and
Flavia with whom
I spent long hours
daily,accomplishin
g various tasks and
making
innovations
together.

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Table of
content

DECLARATION
................................
.................................
.................................
........................... iii
APPROVAL
................................
.................................
.................................
.................................
. iv
ACKNOWLEDGE
MENT
................................
.................................
.................................
.............. v
ABSTRACT
................................
.................................
.................................
.................................
viii
LIST OF
FIGURES
................................
.................................
.................................
....................... ix
LIST OF TABLES
................................
.................................
.................................
.......................... x
LIST
OF ACRONYMS/
ABBREVIATIONS
................................
.................................
................... xi
CHAPTER ONE
................................
.................................
.................................
.............................11
.0
Introduction ..........
.................................
.................................
.................................
................11.1
Background of
internship
training ..................
.................................
.................................
.........1
1.1.1 Objectives of
industrial training
................................
.................................
.......................1
1.2

BACKGROUND
OF THE
ORGANIZATION
................................
.................................
.....2
1.2.1 Company
address
................................
.................................
.................................
............2
1.2.2 Mission
................................
.................................
.................................
............................3
1.2.3 Vision.
................................
.................................
.................................
.............................3
1.2.4 Values
................................
.................................
.................................
.............................31
.3 Activities /
solutions offered by
SCI
limited. ...................
.................................
..........................3
CHAPTER TWO
................................
.................................
.................................
............................52.
1 Objectives of
SCI ..........................
.................................
.................................
...........................5
2.2

Activities
Performed by an
Intern
................................
.................................
.....................52.3 Of
ficers that the stude
nt worked with ......
.................................
.................................
.........52.4 Role of
internal
supervisor. .............
.................................
.................................
........................6
CHAPTER
THREE
................................
.................................
.................................
........................83.1
Organization
structure ................
.................................
.................................
............................83.
2 Experience
gained .....................
.................................
.................................
..............................9
3.2.0
Knowledge..............
.................................
.................................
.................................
............93.2.1
PREVENTIVE
MAINTENANCE ..
.................................
.................................
...........................93.
2.2 Skills
gained .....................
.................................
.................................
.............................. 1
13.3 Relevance of
internship ...............
.................................
.................................
......................... 18
3.4 Student’s
contribution
................................
.................................
.................................
.......... 19

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3.5
Challenges ..............
.................................
.................................
.................................
............. 19
CHAPTER FOUR
................................
.................................
.................................
........................ 204.
1 Conclusion ..........
.................................
.................................
.................................
................. 204.2 Re
commendations .....
.................................
.................................
.................................
.......... 20APPENDI
CES ........................
.................................
.................................
.................................
...... 23

viii
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ABSTRACT
This report
includes all the
activities that were
handled during the
training at service
&
computerindustries
Ltd/NCR. The
areas covered
during the four
weeks which
include windows
installation(windo
ws 7,8,10 and
drivers
installation),
preventive
maintenance
(blowing
computers,
laptops, printers, s
ystem unit/CPU ca
se), Networking (T
erminating cables),
repair and mainten
ance(replacing: a
motherboard,
keyboard, laptop
touchpad), ATM,
making a flash
bootable, we
alsowent to the
field at PSI
Nakawa, PSI in
Ntinda and NC
bank in Bugolobi.

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LIST OF
FIGURES
Figure 1: Pledge,
Blower and
Vim.......................
...............................
...............................
........ 10Figure 2:
Materials .............
...............................
...............................
...............................
........... 11Figure
3: RJ-45 data
plugs .....................
...............................
...............................
......................
12Figure 4:
Preparing
wires .....................
...............................
...............................
.......................
13Figure
5: Wiring
Assignment ..........
...............................
...............................
.............................
14Figure 6: After
Terminating ........
...............................
...............................
...............................
. 15Figure
7: Illustration
of structured
cabling .................
...............................
..............................
15Figure 8:
Backbone
Cabling ................
...............................
...............................
........................
16Figure
9: Horizontal
Cabling ................
...............................
...............................
....................... 17

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LIST OF
TABLESTable 1:
Activities carried
out ........................
...............................
.
Error! Bookmark
not defined.
Table
2: Engineers wor
ked
with ......................
...............................
Error! Bookmark
not defined.
Table 3:
Standard
Wiring .................
...............................
...............
Error! Bookmark
not defined.

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LIST OF
ACRONYMS/AB
BREVIATIONSA
TM Automated T
eller MachineICT
Information Com
munication Techn
ologyNCR Nation
al cash RegisterS
CI Service & com
puter IndustriesR
AM Random acce
ss memoryUPS un
interruptable pow
er supplyCPU cen
tral processing Un
itIP Internet proto
colRJ-45
Registered Jack-
45DOS Disk oper
ating systemCMD
Command promp
t

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CHAPTER
ONE1.0
Introduction
This chapter
covers the
objective of
industrial training
to the student,
university and
company.
Itrenders a brief
idea of what
service &
computer
industries Uganda
is all about. The
internship
program is meant
to assess the intern
’s abil
ity in applying
the theoretical
knowledgelearnt
in the classroom i
n a practical
situation in their
respective fields
ahead of
realopportunities
as well as
increasing their
skills and
accustoming
interns to the
working
environmentin
their various fields
of work.1.
1 Background of
internship
training
Industrial training
is a partial
requirement for
students at IUIU at
the end of their
second
year pursuing
a Diploma
in computer
science and
information techno
logy. Its therefore
important forstude
nts in the
application of
theoretical
knowledge
acquired in class,
in the field and it
enables
the university to
grade its student’s
performance in
other areas other
than in academics.
Internship progra
m has become the
bridge for those
who want to enter
to corporate level
from the
Universitylife,
through internship
I got to know the
real working
environment that
was very much
differentfrom my
course study.
During my
internship, I got a
chance to work in
the department to
knowabout how a
software company
develops the
product as
applications used
by various
financialinstitution
s. The term I spent
at SCI was more
engaged with
learning part
through projects.
All myexperience
helped me realize
parts like grouping
work,
work environment,
peering support,
carriedout in the
organization.
Thus, the
internship duration
provided me with
the opportunity to
broadenmy
knowledge,
acknowledge my
strengths/weaknes
s that would be
more helpful to
shape up mycareer
in the future.
1.1.1 Objectives of
industrial training
As partial
fulfillment of the
requirements of
the Diploma in
computer science
and
informationTechn
ology program of
Islamic University
in Uganda. The
primary objective
of the internship
isto generate a
thorough
understanding of
the workplace
relationship,
performing of the
activitiesand
engaging oneself
in the working
environment. In a
way, it was more
to get practical
implicationof all
the studies,
theories that I had
acquired so far.
This would help
me to pave a way
towardsgrowth in
my academic as
well as personal
development.
Apart from general
objectives,
thespecific
objectives are
highlighted below:

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

To acquire
exposure in the
working
environment
resulting in the
development of
practicalknowledg
e, confidence and
diplomacy.


To learn and apply
theoretical
knowledge
practically in the
workplace.


To develop
interpersonal,
managerial and
communication
skills.


To develop student
understanding of
work ethics,
employment
demands,
responsibilitiesand
opportunities.


To come up with
the possible
strategies to gain
competitive
advantage.


To be a valuable
asset for the
organization by
contributing
positive aspect.
1.2

BACKGROUND
OF THE
ORGANIZATIO
N
Services &
computer
industries (SCI)
was established in
1962 and in 1989,
it took over
theoperation of
national cash
register (NCR) in
Uganda and
emerged as the
sole representative
of NCR solutions.
Service & comput
er industries is ofte
n referred to as NC
R owing to thecom
mitment and
dedication with
which it has
continued to
represent the NCR
range of
products. NCR is t
he sole distributor
of NCR ATMs, D-
LINK, ingenious a
nd EATON power
ware,Systemax,
Avanza, EDS &
cyber net in
Uganda.Having
strategic alliances
with DELL as the
master distributor,
CISCO as premier
certified partner,
Olivetti, zebra,
tally Genicom
and Hewlett
Packard has
ensured NCR
remain at
the forefront of its
services to its
customers. These
alliances ensure
that strong
international
supportnetwork
backs the solutions
they provide. They
are also
recognized as the
largest
DELLrepresentati
ve in Uganda. SCI
limited as a
support system
that consists of
over 200
Engineers infive
countries, which
include Uganda,
Rwanda, Kenya,
Burundi and South
Sudan trained by
thevery best on
their fields and
five
service centers
spread across
Uganda to ensure
quick
response.Quality,
integrity and
reliability are key
when it comes to
the NCR family.
The company
attainedits
ISO90000
certificate in the
year 2001.
1.2.1 Company
address


NCR is located
on plot 94 William
street. Their postal
address is
p.o box 2109
KampalaUganda.

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1.2.2 Mission


SCI Uganda
limited is
committed to
provide the most
effective and
complete
solutionsconfirmin
g to the
international
standards in the
area of
information
technology for
theorganizations
and individuals in
Eastern Africa.
NCR continuously
strives to
providesingle-
window, turn-key
solutions.
1.2.3 Vision.


To be the
undisputed market
leader in provision
of ICT solutions
and services.
1.2.4 Values


Integrity,
teamwork,
customer focus,
flexibility,
empathy,
innovativeness,
timelines.
1.3 Activities /
solutions offered
by SCI limited.
The company is
committed to
satisfy every
customer’s need
by implementing
and maintain good
customer
relationships and
well-defined
quality systems
which as well
address the needs
ofemployees,
shareholders and
other stake
holders. Below is
the table showing
the summary of
theservices/
solutions offered
by SCI:
Solutions Product
s and services Dev
ice brand
Networking Desig
n and implementne
tworks,
maintenance,
salesand
repair.Cisco, D-
link brand, REX,
3com,
Lucent.Automated
banking ATM, sup
port and POS. NC
R.Voice Sales, inst
allation andPOS.S
pice mobile, cisco
ip- phones,Philips
and
Panasonic.Comput
ers (Pcs,
Servers,desktops
etc)Server support,
sales, repairand
maintenance.DEL
L, NCR,
IBM,Hp,Toshiba,
Acer and Lenovo.
Error! Filename not specified.
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Office automation
Photocopiers, print
ers,scanners and
support
andmaintenanceTa
lly Genicom,
Epson,Xerox,
sharp, Hp,
andDELL.Cabling
Biometric, termina
tion ofcables,
wireless and
wired.Suprema,
ZKTeco.Enterpris
e solutions
(tapedrives,
software
firewalls)Storage,
installation
andsupport.Blick
SA,
DELL.Power solut
ions UPS installati
on, sales, supporta
nd
maintenance.EAT
ON, APC,
Invensys power
systems.
Table 1: Activities
carried out

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CHAPTER
TWO2.
1
Objectives of SCI



To continuously
improve growth
and market share
by insuring
customer
satisfaction
andretention all
the time.


To maintain and
enhance the
company’s image
through meeting
commitments all
times.


To maintain a
high-level
customer
satisfaction.


To maintain a
motivated work
place, delivering
quality services.


To fulfill the
obligations to all
external stake
holders.
2.2

Activities
Performed by an
Intern
Being the essence
of the industrial
training' the intern
was subjected to
the following
activitiesas
discussed below:


Attending
department
meetings every
morning from
Monday to Friday


Working with
different engineers
on machines that
needed repair like
the pcs,
laptops,servers,
printers and
adapters.


Assisting
Engineers with
relevant tasks.


Testing of new
machines
purchased by
customers.


Responding to
different calls in
several
organizations that
needed the
services of
NCR.These
organizations
include Banks like
NC bank, Stanbic
bank, Centenary
bank
andorganizations
like PSI and many
others.
2.3

Officers that the
student worked
with
The following are
the names of the
engineers I was
engaged in the
projects during
myinternship at
NCR and how
each one of them
assisted me in
the different fields.
Engineer Assistan
ce offered
6
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Manager Miiro
William(WBS)Ass
igned me to go to
different field
places whenever
engineersneeded a
hand, worked with
me and guided me
doing the
TV project, superv
ised my work in th
e workshop and ta
ught me todo a
number of repairs
on different things
referenced in the
nextchapterEng. O
dede Felix Headed
the trip to Jinja an
d was the chief en
gineer
Taught me UPS’
and how they are
handled.
Eng. Kiwanuka N
asser Taught me a
bout ATMsEng. A
pollo Kagwa Taug
ht me to do repairs
on laptops and PC
s and differentmac
hinesEng. Ssewan
kambo Godfrey Ba
sed on networking.
Eng. Kawuki Tim
othy Assisted me i
n the workshop es
pecially with repla
cing faultycomput
er motherboards
for
clients.Eng. Kerun
ga Paul Supervised
and worked with
me every time we
went to the fieldto
do servicing of
machines for the
different clients
like the printers,
PCs, laptops,
keyboards among
others.Taught me
about printers and
how to do
preventive
maintenance.
Table 2:
Engineers worked
with

2.4 Role of
internal
supervisor.
Where there is
learning taking
place, there should
be an instructor,
for this reason, the
internwas assigned
Mr. William Miiro
as the internal
supervisor who
performed the
following task:


He conducted
general
orientation to
the intern for
the purpose
offamiliarizing
the intern to the
working
environment.



He gave practical
assignment to the
intern on areas of
concern to
measure whether
theintern had
understood the
subject matter.

7
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

The internal
supervisor gave an
explanation and
guidance on issues
which were
not perceptible
by the intern, such
as the mission stat
ement, goal and th
e vision of theorga
nization.



To ensure quality
of service rendered
by the student to
the organization
and to regulatethe
behavior of the
student and
institute
disciplinary action
if necessary.


To complete and
return to the
university a
student’s
assessment form.



The work place
supervisor is
expected to take
care of any
practical problem
that
may prevent the
student from
being a
good participant d
uring the
industrial training
exercise.


To ensure that the
student
understands the
relevant policies of
the
organizationconcer
ning his or her
working processes,
procedures and
any other
important
mattersin the
organization that
may be deemed fit
for the student to
know.


Reviewing and
signing on the
internship daily
reports and the
overall internship
report


Writes
introduction letters
for identification
of a particular
intern when
required at
theorganization
where NRC is
going to offer its
services.

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CHAPTER
THREE3.
1
Organization
structure

Managingdirector(C
apt.)Personal
assistStoresupervisor
Assistant
StoresmanagerTeam
leaderESDSalescoop
erateCOO...Account
smanagerTeam
leaderData
centerSystemEng.He
ad
ofprojectsAssistantA
ccountsmanager
Assistant
Sales gov’t
Accounts
managerAssistantAc
countsmanagerAssist
antteam
leaderSalesBanking
AccountsAuditorHea
d
offinanceOperation
assist.ProcurementM
arketingDirector
business
dev’t

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3.
2
Experience
gained

3.
2
.0 Knowledge
I have learnt how
to repair and
service laptops,
system unit, UPS,
preventive
maintenance
andinteract with
people of different
behaviors as well
as communicating
with them. I have
also learntto keep
time, speak
calmly, and
confidentiality,
replace faulty parts
of the laptop,
computer andthe
system unit.
3.2.1
PREVENTIVE
MAINTENANCE
Is maintenance
that is regularly
performed on a
piece of equipment
to lessen the
likelihood of
itfailing. It is
performed while
the equipment is
still working so
that it does not
break
downunexpectedly
.Below is a list of
some preventive
maintenance steps
you can take with
your computer or
computerhardware
.
Computer
preventive
maintenance
•

Cleaning your
computer
hardware.
•

Downloading
the latest
driversfor your
hardware.
•

Downloading the
latest updatesfor
your computer
software.Verifying
you have the
latest antivirus pro
tection updates on
your computer.
•

Running disk
software utilities,
such
as Defragand Scan
Diskon your hard
drive.
•

Deleting unused
programs or other
files on your
computer.
•

If you don't turn
off your computer
it may be good to
reboot your
computer every
fewmonths, unless
the computer is a
critical computer
such as a
computer server.
When performing
preventive
maintenance,
different tools
and equipments
are used.This
include;
•

Cleaning agent
like pledge and
shinex to remove
rough particles and
make it shine after.
•

A blower to
thoroughly blow
all the dust from
the machine.
•

Cleaning towel
small to clean all
parts that are
sensitive.

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•

Tool kit like screw
drivers to open the
machine to clean
some of the inner
points.
Figure 1: Pledge, Blower
and Vim
Replacing a faulty
motherboard
The exact steps
required to replace
a motherboard
depend on the
specifics of the
motherboard
andcase, the
peripheral
components to be
connected, and so
on. In general
terms, the process
is quitesimple, if
time-consuming:


Disconnect all
cables and remove
all expansion cards
from the current
motherboard.


Remove the
screws that secure
the old
motherboard and
remove the
motherboard.


If you are reusing
the CPU and/or
memory, remove
them from the old
motherboardand
install them on the
new one.


Replace the old
back-panel I/O
template with the
template supplied
with the
newmotherboard.


Remove and
install
motherboard
mounting posts as
necessary to match
the mountingholes
on the new
motherboard.


Install the new
motherboard and
secure it with
screws in all
mounting hole
positions.


Reinstall all the
expansion cards
and reconnect the
cables.
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3.2.2 Skills
gainedCommunic
ation skills
My people skills
has greatly
improved thanks
to the internship
training. The
modes
ofcommunication
in training from
verbal to mail
communications
have strengthened
mycommunication
skills to a better
level.
Organizational
skills
Organizational
Behavior defines
how employees
and employers act
in organizations.
With
manyorganizations
having policies
that are to
be followed, it is
worth noting that
before these
policies,comes
personal attitude
and behavior.
This training has
nurtured my
understanding
oforganizational
behavior.
NetworkingTermin
ating an Ethernet
cable.
Terminating an
Ethernet cable is
an easy and useful
skill, particularly
for those interested
in
homenetworking
or those in the
networking
field. When you
learn to terminate
cables yourself,
you cansave
money, space, and
frustration with
tangled cables by
making them the
exact length you
needinstead of
having to use
cables
manufactured by a
company.
Step 1: Materials

Figure 2: Materials

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Figure 3: RJ-45 data
plugs
Wire Strippers
–
I recommend the
IDEAL
Telecomm/Dataco
m Wire Strippers
• Wire Cutters
(Side Cutters will
work)

• RJ45 Crimping
Tool

•2
- RJ45 Modular
Data Plug (Ends)
• Bulk CAT6
Network Cable

• Ruler

• 2 Wire Boots
(Optional, not
picture
d)
Step 2: Measure
the Cable
Ensure the blade
of the wire stripper
is perpendicular to
the wire and turn
the wire stripper
aroundthe cable
once
, which will score
the sheathing
of the wire.
Step 3:
Remove the wire
stripper and gently
bend the cable
along the score
line. This should
break thesheathing
which can be
pulled off the wire
and thrown away.

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Step 4: Prepare
Wires
Figure 4: Preparing wires

Step 1:
Separate the
twisted pairs into
an "x" pattern as
shown. When you
look down the
cable from theend,
you should not see
any of the twisted
pairs crossing over
each other. Also,
the wires do
nothave to be in
the same
configuration as
seen in the image
as long as the
wires are
not crossingover
each other.
Step 2:
Separate the wires
of the twisted
pairs. When the
wires
are separated, they
should not
cross overeach
other.
Step 3:
Assemble the
wires into a fan
shape and organize
for the data
plug. There are
two common
waysto organize
the wires for the
data
plug. Regardless
of which one you
use, both ends of
the cableMUST
use the same
configuration
otherwise the
cable will not
work.I use the
following
configuration
moving left to
right (Clockwise
from the 9 o'clock
position).

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T568A and
T568B Wiring
Assignments:
Figure 5: Wiring
Assignment

Pin # T568B T568
A1 White/Orange
White/Green2
Orange Green3 W
hite/Green
White/Orange4
Blue Blue5 White/
Blue White/Blue6
Green Orange7 W
hite/Brown
White/Brown8
Brown Brown
Table 3: Standard
Wiring
Step 4:
Firmly grasp all
the wires near the
sheathing and slide
your fingers up,
collecting all the
wiresinto a
flat line. Make
sure none of the
wires jump
positions. When
looking at the wire
colors fromleft to
right, the wires
should be in the
same
configuration as
described above.

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Step 5: Insert
Wires and Crimp
Figure 6:
After Terminating

Step 6: Terminate
the Other End of
the
CableStructured
Cabling System
Basics
To understand
backbone cabling
and horizontal
cabling, let’s
understand the five
subsystems of
structured cabling
firstly. These five
subsystems are
often found
throughout a
building and
areconnected
together so that
various types of
data can be
transmitted
consistently and
securely(shown in
the figure below).
Figure 7: Illustration
of structured cabling

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Backbone Cabling
The backbone
cabling is also
called vertical
cabling or wiring.
It provides
interconnection
betweentelecomm
unication rooms,
equipment rooms
and entrance
facilities. These
backbone
cablingstypically
are done from
floor to floor to
floor. When
setting up
backbone cabling,
several types
ofmedia can be
used: unshielded
twisted-pair (UTP)
cable, shielded
twisted-pair (STP)
cable, fiberoptic
cable, or coaxial
cable. Equipment
should
be connected by
cables of no more
than 30 meters(98
feet).
Figure 8: Backbone
Cabling
Horizontal
Cabling
The horizontal
cabling system
extends from the
work area’s
telecommunication
s information
outlet to the
telecommunication
s room (TR) or
telecommunication
s enclosure (TE).
As shown inthe
figure below,
horizontal cabling
is usually installed
in a star topology
that connects each
workarea to the
telecommunication
s room. It includes
the
telecommunication
s outlet, an
optional
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consolidation
point, horizontal
cable, mechanical
terminations
and patch cords (o
r jumpers)located
in the TR or TE.
Figure 9: Horizontal
Cabling

Technical skills


I gained
experience in
windows
installation,
servicing and
repairing
computers,laptops,
printers and UPS.


I gained
experience in
networking
where I learnt how
to terminate
different cables
likethe straight
through and
crossover by using
RJ-45 and fiber
optic cables using
differenttools.


I learnt working
experiences since I
used to be in a
working
environment
whereeveryone
hard different task
to do.



how to make a
flash bootable in
DOS using CMD.

Error! Filename not specified.Error! Filename not specified.Error! Filename not specified.Error!
Filename not specified.

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Problem solving
Conceptual skills
are vital in solving
problems.
From day one of
training to, to the
last day,
severaltraining
sessions have been
involving problem
solving that
require the mental
ability to
analyzeand
diagnose a
solution.
3.
3
Relevance of
internship
Just like any
quality program,
internship is
very much
significant as
far as
the practical part o
f learning is
concern, some of
which are cited as
under.
Error! Filename not specified.Error! Filename not specified.Error! Filename not specified.
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Cancel Anytime.

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

It exposed the
intern to the world
of employment
opportunities, as
such, create a
link between the
student and the em
ployers which act
as a stepping stone
forthe students
to acquire job
for themselves.



It enabled the
intern to apply the
knowledge
acquired in the
classroom in the
work place,as
such increased
the
effectiveness
and efficiency
of the intern and
improveshis
ability to work
in the fields.



The internship
program allowed
the intern to be
innovative in
pursuing professi
onal course by foc
using on learning
new things about
the course
pursued.
3.
4

Student’s contribution
As a matter of
fact, the intern
contributed to
the organization
predominantly
in theaccounts
department as
quoted below:


Helped in the
repair of the
laptop’s
charging adapter.



Designed a
charging system
for a toy bike.


Helped during
preventive
maintenance.
3.
5
Challenges


The field
attachment period
was too short. The
intern could at
times work
overtimeextension
s in order to
accomplish
particular tasks,
but still time was
not enough
toaccomplish all
the tasks.



Allocation of
academic
supervisors was
done late.
University policies
state that
eachsite/student
has to be visited at
least three times
by the academic
supervisors, but I
wasvisited only
once.



Apart from the
above and other
minor challenges
such as limited
finances to cater
for lunchfor the
student, the field
attachment went
on smoothly.



Students’
difficulties in
compiling report.
Students
are supposed to
compile a report
or keep a diary
about the work
they are involved
in and relevant
information
(suchas
management
structure, staff and
their duties) about
the sections of the
companythey get
attached at,
students said they
experienced
difficulties in
compiling
theirreports.

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CHAPTER
FOUR4.1
Conclusion
I wish if the time
span for internship
should be
extended to three
months, I must
confess that
thetime I have
spent training in
NCR in one of the
best learning and
working
experiences in the
fieldof information
technology in my
life. Not only did I
gain practical
skills but also had
theopportunity to
meet many more
experienced and
fantastic people
both in and out of
informationand
communications
Technology.Islami
c University in
Uganda sends out
students for field
attachment with
the main objective
ofenabling the
students to get
hands-on real-life
experiences in
environments they
are expected
towork in when
they graduate.
NCR Kampala
was well prepared
to take on the
student for
fieldattachment in
the position of a
Repair and
maintenance.
Strengths:
The student had a
wide range of
computer skills
and possessed
knowledge about
mostcomputer
related tasks. The
field attachment
helped the student
to apply the
knowledge taught
atuniversity to the
field of work by
working on real
life projects. The
field supervisors
were veryhelpful
and offered great
guidance. This
helped the student
to learn a lot of
new knowledge
andskills as
indicated
throughout this
report.
4.2
Recommendations

4.2.1 To the
organization
Facilitation; The
management of
A.C should buy
more facilities
such as computers,
vehicles so as
to enable smooth
running of the
company’s
activities and
respond to the
dynamic
competition
environment. This
technological
advancement will
enable the
organization to
change.
Moreopportunities
to students to do
intern in their
organization; The
intern would also
recommend
theOrganization to
continue giving
internship
placements to as
many students as
they can
becausesome miss
this experience
which is also
important
requirement of the
University due to
the factthat they
failed to get
placements.Seriou
s supervision to
the workers and
students, the
organization shoul
d increase and
ensure
moresupervision
over the
employees in order
to work effectively
and also eliminate
workers who
relax,work lazily
and perform
actively after
seeing their
supervisors.

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4.2.2
Recommendations
for the University
The university
should not wait
until the end of the
semester before
allocating students
to theirsupervisors.
All planning
should be done
early enough so
that the students
can get the
contacts oftheir
supervisors even
before going to the
field. If this is
done, it will solve
the challenge of
latesupervision
that was
experienced.
Constant
supervision of
students
, The intern
recommends the
university to carry
out
constantsupervisio
n and monitoring
of students during
the internship
training to
encourage them to
performthe duties
fully and also
accurately. This
will also put a
close link between
the
academicsuperviso
rs and the field
supervisors
to foster
appropriate
assessment of
what the
interns are doingin
the field.
Secure Internship
placements for
students
. The University
should help
students to
secureinternship
positions
according to their
respective
programs
undertaken at the
University
throughgiving
students
recommendations
in order to ease
their training
periods and also
avoid the
achegotten by
students in search
of internship
placements.
Should continue
with internship
program
, this is because it
helps to prepare
the students
fortheir careers in
future and also
enable the students
to practice the
theoretical
knowledge
obtainedduring
class be exercised
practically. It also
helps to develop
students
understanding of
workethics,
employment
demands,
responsibilities
and opportunities.

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References:
How to Make the
Most out of Your
Supervisory
Relationship:
Advice from
Supervisors &
GraduateStudents.
(2010). Retrieved
August 11, 2015,
from Queen's
University
Website:http://www
.queensu.ca/hcds/do
cuments/STUDENT
%20booklet
%20Supervisory
%20Relships.pdf .
NCR(service &
computer industries
ltd) | About Us
. (2015). Retrieved
Aug 07, 2015, from
NCRWebsite: http://
ncruganda.com/testi
monies.php
cable termination
retrieved June,20,
2019
fromhttps://www.i
ncenter.net/tech- s
upport/othersuppo
rt/ethernet-cable-
color--diagram/
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APPENDICES

Appendix 1:
Gallery of the key
highlights of the
field attachment
Photos taken
during repair in
the work shop
with our internal
supervisor
manager Miiro.

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Highlight 2:
during our
farewell meeting

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Appendix 2: Daily
activities done as
recorded.Detailed
Record of work
accomplished:
The table below
contains the
records of daily
andweekly
activities done
during the field
attachment and
meetings were
always conducted
at 8:00am.It is
referred in several
other sections of
this report.
Date Activities
Wed 5
th
June2019Meeting
held at
8:00am.Introducti
on of the members
and the
staffTerminating
network cables
using RJ-45
connector.Thur 6
th
June2019Meeting
held at
8:00am.UPS
configurations and
maintenance.Fri 7
th
June2019

Meeting held
8:00amBasic parts
of a Printer and
how
to troubleshootSat
8
th
June2019

Preventive
maintenance at NC
bank
Table 4: activities in the
first week

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DateActivities
Mon 10
th
June2019Meeting
Designing a
charging system
for a toy
bike using a
transformer,
bridge, diodeand
how to convert
power from AC to
DC using a bridge
and ho to reduce
thenumber of
voltages.Tue 11
th
June2019

MeetingPreventive
maintenance at
pace Ntinda from
10:00am to
11:30am.How to
maintain a
printerHow to
make a T.V using
a monitor, T.V
board, speakers,
inverter and
theinfrared.Wed
12
th
June2019

MeetingBasic
parts of an ATM
and the function of
each part.Thur 13
th
June2019Meeting.

How a Network
video
recorder (NVR)
works and its basic
parts.Basic
functions of UPS,
problems,
differences
between ups and
inverter andthe
basic parts of ups
and how it
works.Fri 14
th
June2019Meeting
Preventive
maintenance done
at PSI in Nakawa
business centre
from 10:00amto
4:00pm.Sat 15
th
June2019Meeting
Different types of
cables, channels,
components of
work area and
componentsof
server Telecom
room, wireless
components and
how WAP and
Routerworks when
connected or when
setup.
Table 5: second week

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Date Activities
Mon 17
th
June2019

MeetingHow to
make a flash
bootable in DOS
using command
prompt.Steps
taken to select a
UPS to buy and
how to install
IT.Tue 18
th
June2019

MeetingDifferent
components of a
projector, criterias
taken to choose
a projector,how to
service it and do
preventive
maintenance on a
projector.Wed 19
th
June2019

MeetingFixing the
adapter of a laptop
charger which
involved the use of
a bridge andother
components.Thur
20
th
June2019

MeetingBackbone
cabling using optic
fibre
cable, different
layers and types of
opticfibres, and
how to
differentiate
between single
mode and
multimode.Fri 21
st
June2019

MeetingHow to
install windows 10
operating system
and the drivers to
newmachines.Sat
22
nd
June2019Continu
ation
on the installation
of windows 10
operating system
and thedrivers to
new machines
Table 6: Third week of
training
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Date Activities
Mon 24
th
June2019

MeetingBasic ways
on how to handle
and maintain your
processor.
Tue 25
th
June2019

MeetingFixing the
two adapters of
laptop chargers
using a diode,
capacitor, bridge and
athresta.
Wed 26
th
June2019

MeetingReplaced
faulty batteries of a
power bank with the
ones of a battery
charger inorder to
make it to work for
some good time.
Thur 27
th
June2019

Meeting
Fri 28
th
June2019

Fare well meeting
with the staff
members.They took
us through servers
by engineer Michael.
He talked of the
different typesof
servers,
components, how to
configure and install
windows using a
server.
Sat 29
th
June2019
How to remove a
BIOS and system
password.
Table 7: last week
of training
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Appendix 3:
Procedures for
installing windows
10Enter your
computer's BIOS
You first need to
make sure your
computer is set to
boot from your
DVD drive or
from USB.
Insertyour DVD or
USB installation
disk and restart
your PC. You may
find that your PC
has a special boot
override menu,
which you can
access with a key
such as F10, F12;
look out for the
messagewhile
your computer
starts. If this is the
case, press the key
as soon as the
message is
displayed,then
select your DVD
drive or USB stick
to boot.If you
don't have a boot
override menu,
you'll need to go
into the BIOS or
UEFI Setup
program,which is
where you change
some of your
computer's more
low-level settings.
The right key
toenter Setup
varies from PC to
PC, but is usually
Delete, F2 or F10,
and you'll need to
press italmost
immediately after
you turn your PC
on or restart it. If
you look carefully,
you may see
therelevant key
displayed onscreen
as the computer
turns on. Some
more modern
laptops, such
ascertain Lenovo
models, have a
special button to
enter the Setup
program,
which you'll most
likelyfind next to
the power switch.
Setup menus vary
widely in look and
layout, but all
follow a
similarlogic, so if
you look
carefully, you'll be
able to find all the
options we
mention in this
guide.
Set your
computer to boot
from DVD or USB
Once in Setup,
find the Boot
section. Now
change the boot
order to put the
device you want
to boot from
first; this
will be DVD
or USB, dependin
g on your
installation media t
ype. BootableUSB
flash drives are
sometimes listed
as hard disks.

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Choose the
Windows 10 clean
install option
Once you're in the
Setup program,
select your
language, time and
currency format
and inputmethod,
and click Next.
Click the Install
Now button. Enter
your Windows key
if prompted
andread and accept
the software
license. In the next
screen, select
'Custom: Install
Windows
only(advanced)'.

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Before you install
Windows 10 you'll
need to delete all
these partitions, by
selecting each one
andclicking the
Delete icon. This
will erase all data
on the partitions,
so quadruple-
check that a)
you'redeleting
partitions from the
correct drive and
b) that you're
absolutely sure
you've already
backedup
everything you
need.

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Bear in mind that
this may also
delete your
manufacturer's
recovery
partitions, so you
won't beable to go
back to your
previous operating
system. Once
you've finished
deleting partitions,
makesure the drive
you want to use
for your Windows
10 installation is
selected and press
Next toinstall.
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ODONGO AMBROSE CEASER

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INTERNSHIP_REPORT_FOR_ACCOUNTING_AND_FIN.docx
Hãmèéž Mughal

(inside) interior design review2 min read
Connecting The Working World
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