Curriculum Vitae

Sydney Clarke • Norwood House, Old Great North Road, Ferrybridge, WF11 8PG
07570 798542 • sclarke7177@gmail.com • LinkedIn • https://sclarke7177.weebly.com/

Personal Profile
A very professional and competent individual with experience maintaining, managing and upgrading all
types of equipment (hardware and software). Has excellent communication skills in order to ensure non-
technical users understand information and instructions. A highly ambitious person with a “can do” attitude
who is self-motivated and focussed on providing fast and reliable support. Committed to learning and
filling any gaps in knowledge and excelling in my field of work.

Key Skills
 Experience with problem solving and troubleshooting multiple OS’s and Firewalls.
 Accomplished communication skills, both written and verbal, developed through numerous essays and
presentations given during my time working at BT and Virgin Media.
 Ability to take the initiative and work well under pressure, ensuring strict deadlines are met, as
successfully demonstrated during employment.
 Proficiency in areas of Microsoft Office 1997 – 2019 and Works 7.0, including Access, Excel, Word,
PowerPoint and Publisher.
 I have also learned how to use CAD development software such as Sketchup and 2D Design 2.
 Knowledge of EuroDocsis equipment, maintenance and installation.

Work Experience
(2022-Ongoing) Cyber Security Secure Operations 2nd Line, BT Northern Command Centre, Sheffield
Duties included:
 Performing Maintenance and changes on multiple types of equipment including firewalls, load balancers
and Identity management systems.
 Worked according to British telecom GUI, command line interfaces and understanding company best
practice when responding to firewall failures, service outages and customer requests.
 Worked in accordance with documents and systems in a secure manner with the appropriate clearances.
 Worked with multiple providers equipment including Cisco, Fortinet, F5, Checkpoint, Zscaler,
SmoothWall, SolarWinds and Palo Alto.
(2021-2022) Field Service Technician (EuroDocsis 3.0/3.1), Virgin Media, West Yorkshire
Key results:
 Achieved all daily quotas.
 Maintained and installed EuroDocsis complaint equipment to industry standards.
 Worked with multiple types of equipment ranging from TDM Mux equipment to fibre optic ONU’s.
 Demonstrated my ability to work well with colleagues allowing increased cohesion within team.
(2020) Console Engineer IT Support, Remedy Tech Centre, Castleford
Duties included:
 Repairing Faulty consoles and IT equipment on a hardware and software level.
 Managing time in order to meet weekly quota.
 Troubleshooting hardware problems using specialist software.
 Fault finding and diagnostics on Xbox One, One X, One S (disc and digital), Xbox 360 E, Elite, Slim,
Original, PS4 Mk1, PS4 Pro, PS4 Mk2, PS4 Slim, PS3, PS3 Slim and PS3 Super Slim.
(2019) Warehouse Operative, Next Distribution, Pontefract
Duties included:
 Working to targets to achieve quotas set by management.
 Managing time in order to reduce downtime between picks.
 Rapidly completing routine tasks to a high standard.
 Completing set tasks quickly and efficiently.
Education
Carleton Community High School
(2013 – 2018)
GCSE’s:
 Triple Science
o Higher Tier Physics (9-1) - 7
o Higher Tier Chemistry (9-1) - 7
o Higher Tier Biology (9-1) - 7
 Higher Tier Mathematics (9-1) – 7
 English Language (9-1) – 7
 English Literature (9-1) – 5
 Product Design – B
o Unit 1 – 111 C
o Unit 2 – 196 A
 Computer Science (9-1) – 7
 Business and Communication Systems – A
o Unit 8 – 73 A*
o Unit 9 – 60 A
o Unit 10 – 40 A
AQA Certificate:
 Level 2 Further Mathematics – C
 AQA English Spoken - PASS
Pontefract New College
BTEC’s:
 Games Design Extended Diploma – Dist*Dist*Dist*
 Subsidiary Diploma in Games Design – Dist*Dist*
Other
Open University:
 Certifications Available Here
In Learning:
 Certifications Available Here
Ignite:
 Certifications Available Here
Virgin Media Apprenticeship:
 NRSWA (National Road Safety at Work Act) Licence
 Field Telecommunications Technician L2 – Dist*
British Telecom:
 Comp Tia Network+ Certified
 ITILv4 Foundation
 Fortinet NSE – 1, 2 & 3
 Cyber Security Technician L3 – (In Progress)
Other:
 Full UK Driving Licence

Hobbies & Interests

As a hobby I build and repair computers, laptops and servers. I have worked on Socket 462, Socket 478, LGA
775, Socket AM2+, LGA 2011, Socket FM2+ and Socket AM4 based Desktops and Workstations. LGA 2011,
LGA 1366 and LGA 771 based Servers and Workstations. BGA1023, BGA400, BGA 413, rPGA988B and Socket
M Laptops. I have also been tinkering with ARM based Soc’s such as the S905X and S905X4.
I have built these machines in order to perform specific tasks that are requested by a client. An example is a
Xeon E5-1650 based machine for streaming, gaming and recording simultaneously for under £400. I am
often asked to build budget computers like this with specific workloads and requirements in mind. The
Most recent machine I have built is a £300 CAD design machine for use with a NAS.
I have also done some modifications to registries in windows 10 Enterprise (N) and Windows XP creating a
more efficient, secure, and robust operating system that is capable of being transported on a portable hard
drive. This allows any computer the hard drive is plugged into to have the data of the last computer it was
used on as well as allowing the OS to run on any compatible machine.
I have started studying for NSE4 and CompTIA Security Plus to help me advance my career. I believe that
spending a small time each week studying will help open opportunities for me allowing me to advance my
career. I have a keen interest in Cyber Security and IP Networks, and want to make this my career path
moving forward.

References
References are available on request.