Name

Contact info Email:

Objective:
Obtain an Information Technology position for an innovative growing company

Software:
Windows Operating Systems: Windows 7/ 8/ 10
Mac OS X: 10.5 - 10.11
Microsoft Office 365
Active Directory, SCCM
Google Apps

Certifications:
Microsoft Certified Desktop Support Technician (MCDST), Apple Certified Macintosh Technician (ACMT),
CompTIA Network+, CompTIA A+, Dell, IBM, Lenovo, Minolta, and Samsung Chromebook

Industry Experience:

Hewlet Packard Enterprise / Modis- Chicago, IL

Desktop Support Technician (June 2017-Present)
 Install new / rebuild existing PC’s and Macs configure hardware, peripherals, services, settings, directories, storage,
among others.
 Perform daily system monitoring, verifying the integrity and availability of all hardware.
 Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
 Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows and OSX),
hardware, voice/video and network facilities as it relates to the deskside environment.
 Troubleshoot and configure devices including iOS iPhones, iPads, and Mac books
 Interface with executive corporate level end users.
 Resolves problems and performs IMACs within all client SLAs.
 Encrypt PC’s with BitLocker
 Propose changes or solutions to products and services for optimal business results as well as investigate customer
relationship problems.

ConAgra Foods- (Temp), Chicago, IL

Lead Deployment Tech ( March 2017- May 2017)
 Re-Image PCs, Laptops, and Surface Pro
 Perform post image testing
 Memory upgrades in laptops
 Hard drive replacement
 Support end users in Windows 10 Corporate environment
 Application installation
 Documenting all completed work and submitting to project team on Daily basis
 Encrypt PC’s with BitLocker
 Interface with executive corporate level end users.
 Demonstrates basic trouble-shooting skills on multiple desktops.
 Basic problem recognition on common desktop applications and operating systems.
 Basic network and desktop configuration and installation.

Smart Technology Services, Chicago, IL

1
Name
Contact info Email:

Computer Systems Engineer, (April 2007- November 2016)

Smart Technology Services, Inc. is a leading information technology services provider in Illinois, specializing in computer repair,
installation and upgrades; over-the-phone help desk services; network design and installations.
 Troubleshoot, repair, modify, and overhaul PC’s, Mac’s, Servers, and Kronos Time clocks.
 Install, configure, and upgrade Windows Operating System and Mac OS X.
 Provide Extensive printer support.
 Configure Tablets and Smart Phones (IOS and Android)
 Configure TCP/IP and other networking protocols
 Map users to network drives and resources.
 Manage user accounts using Active Directory.
 Connect users to wireless networks.

NCR Corporation (First Level Technology), Itasca, IL

Field Service Engineer, (October 2001 – April 2007)
NCR Corporation is a worldwide leader in providing technology and services to top Retail Stores and Financial Institutions.
 Troubleshoot, repair, modify, and overhaul PC’s, Servers, POS, and ATM’s.
 Install, configure, and upgrade Windows O/S and applications running on Windows.
 Configure TCP/IP and other networking protocols.
 Perform break-fix on Lexmark, Hewlett Packard and IBM laser printers.
 Service Dell and Gateway warranty PC’s and connect Wireless Broadband.
 Assist, as part of a team, in site preparation and equipment installation.
 Perform periodic preventative maintenance on assigned products.

Advanced Technology Service (Caterpillar, Inc), Joliet, IL

Computer Technician II, (March 2001- September 2001)
ATS is a nationwide leader in providing IT Services and Solutions to large fortune 100 corporations.
March 2001- September 2001
 Troubleshoot, repair, modify, and overhaul PC’s.
 Install, configure, and upgrade Windows O/S and applications running on Windows.
 Configure and sync Blackberry’s.
 Repair laser printers.

Education:
College

Computer Learning Center

Reference:
Available upon request