Name: ____________________________________ Date: ____________________

Classwork: Communication Techniques

A. State an appropriate nurse response in the following patient statements/behavior using the indicated

communication technique:

Communication
Technique Patient Statement/ Behavior Nurse Response
1. Broad Patient sits comfortably on the edge of the
Openings bed after breakfast.
2. Clarification “I have not slept well for the past week which
I am not used to; I have been thinking of what
to do with this leg cramp that doesn’t seem to
go away”.
3. Accepting “I need to see multiple doctors just to be sure B.
if I can receive the same diagnosis”.
4. Offering Self Patient is looking at the window teary-eyed.
5. Paraphrasing “I think that I have been suffering the health
consequences of overworking. I used to work
12 hours per day with sideline job at
nighttime”.
6. Reflecting “I have made a promise to my wife not to
drink again but I still go out with my friends to
drink”.
7. Sharing Patient did not eat his lunch and had the food
Observation left on the table.
8. Focusing “I have been vomiting, I can’t eat well since
yesterday and in pain until now, this
stomachache is really something”.
9. Summarizing “I had Appendectomy when I was a teen and
have been in and out of hospital due to
several infections. The last time that I have
been hospitalized was just a year ago when I
had Pneumonia. I am allergic to Penicillin
that’s why I needed to try several antibiotics”.
10. Using “My parents are both diabetic and are having
general regular blood sugar check-ups”.
leads
Indicate a patient behavior or patient statement wherein the following non-verbal communications

techniques shall be applied:

Communication Patient behavior/ Statement

Technique
1. Active
 Listening
2. Silence
3. Touch

C. Situation: A patient comes in the Health Center with chief complaint of Fever for 4 days.

State 2 Open-ended questions for this patient:

1. ________________________________________________________________________

2. _________________________________________________________________________

State 2 Closed-ended questions for this patient:

3. __________________________________________________________________________

4. __________________________________________________________________________