12.I expect that 13.

I find that
10.I expect that 11.I find that bKash bKash 54.I expect that
36.I expect that 42.I expect that 43.I find that 44.I expect that 45.I find that 55.I find that
6.I expect that bKash bKash services- services- 20.I expect 21.I find that 37.I find that 46.I expect that 47.I find that 52.I expect that bKash will
7.I find that 16.I expect that 32.I expect that 34.I expect that 35. I find that bKash customer bKash will instill bKash instills customers will customers are 48.I expect that 49.I find that 50.I expect that 51.I find that 53.I find that bKash
bKash using services- services- related related 17.I find that that bKash will bKash 24.I expect 25.I find that 26.I expect 27.I find that 28.I expect that 29.I find that 33.I find that bKash customer bKash will bKash bKash app continuously
bKash using 8.I expect that 9.I find that 14.I expect that 15.I find that when bKash 18.I expect 19.I find that 22.I expect 23.I find that bKash will bKash will offer bKash offers care employees 38.I expect that 40.I expect that 41.I find that confidence in confidence in feel confident to confident to using bKash I using bKash I bKash services bKash services bKash app continuously
experience will related related materials materials when bKash demonstrate a demonstrates that levels of levels of that bKash will bKash bKash bKash 30.I expect that 31.I find that bKash always care employees 39.I find that understand my understands my design will upgrade the
experience is bKash services bKash services employees/age employees/age will promise to that bKash will bKash that bKash will bKash always fix effective effective will have customers will bKash bKash customers’ customers’ experience a experience a will transfer can transfer will effectively effectively help design provides upgrades the
Your Your Your not be materials materials (posters, (posters, promises to do sincere a sincere services will services are respond to responds to employees/agen employees/agen bKash servers bKash servers fixes service have adequate customers feel needs effectively needs effectively provide a interface with
SL not significantly spots will be spots are nts at bKash nts at bKash do anything by perform the performs the ensure error- ensures error- service failures customer customer adequate feel safe in transactions will transactions are minds even minds even smooth user smooth user money to other money to other help me save me save money a smooth interface with
Location Sex Profession significantly (posters, (posters, brochures, brochures, anything by a interest in interest in be the same the same at all customers’ customers’ ts will always be ts are always will never be are never failures to keep knowledge to safe in bKash when it is about when it is about smooth more options
shaped by the conveniently conveniently will be neat in are neat in a particular services right services right free free to keep service options service options knowledge to bKash always be error- always error- when payment is when payment is experience with experience with Mobile Financial Mobile Financial money when when making operating more options
shaped by the brochures, brochures, banners, banners, particular time, solving solving at all times of times of the problems problems willing to assist willing to assist unresponsive. unresponsive. customers answer transactions. the bank to the bank to operating which will
quality of the accessible. accessible. appearance. appearance. time, it will do the first time. the first time. transactions. transactions. customers for customers of for customers of answer transactions. free. free. processed processed the bKash app the bKash app Services apps Services apps making financial financial experience for that address my
quality of the banners) will banners) are instruction instruction it does so. customers’ customers’ the day. day. quickly. quickly. customers. customers. satisfied. customers’ bKash money bKash money experience for address my
mobile phone. so. satisfied. all sorts. all sorts. customers’ through a third through a third 2.Agree4.Disagr 2.Agree4.Disagr when in need. when in need. transactions. transactions. me. needs better
mobile phone. be visually visually details) will be details) are issues. issues. questions. transfer. transfer. me. needs better
questions. party. party. ee/7. ee/7. than before.
appealing. appealing. easy to easy to than before.
understand. understand.

1 Urban Male S. holder 2.Agree 2.Agree 2.Agree 3.Neutral 3.Neutral 2.Agree 2.Agree 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 2.Agree 3.Neutral 2.Agree 4.Disagree 3.Neutral 2.Agree 3.Neutral 3.Neutral 4.Disagree 3.Neutral 3.Neutral 4.Disagree 3.Neutral 3.Neutral 2.Agree 3.Neutral 2.Agree 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 4.Disagree 3.Neutral 2.Agree 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral
2 Urban Male S. holder 1.Strongly Agree1.Strongly Agree1.Strongly Agree 2.Agree 2.Agree 2.Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 3.Neutral 1.Strongly Agree 3.Neutral 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree5.Strongly Disagree1.Strongly Agree5.Strongly Disagree1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 2.Agree
3 Urban Male S. holder 4.Disagree 4.Disagree 5.Strongly Disagree
5.Strongly Disagree 4.Disagree 4.Disagree 4.Disagree 4.Disagree 5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree 3.Neutral 5.Strongly Disagree4.Disagree5.Strongly Disagree4.Disagree5.Strongly Disagree 4.Disagree5.Strongly Disagree4.Disagree5.Strongly Disagree4.Disagree 5.Strongly Disagree 4.Disagree 5.Strongly Disagree 2.Agree 5.Strongly Disagree 3.Neutral 5.Strongly Disagree 3.Neutral 5.Strongly Disagree 4.Disagree 5.Strongly Disagree 3.Neutral 5.Strongly Disagree 4.Disagree 5.Strongly Disagree 3.Neutral 5.Strongly Disagree 3.Neutral 5.Strongly Disagree 2.Agree 5.Strongly Disagree 3.Neutral 5.Strongly Disagree 3.Neutral 5.Strongly Disagree 3.Neutral 5.Strongly Disagree 3.Neutral
6 Urban Female S. holder 1.Strongly Agree1.Strongly Agree1.Strongly Agree
5.Strongly Disagree 3.Neutral 4.Disagree 2.Agree 4.Disagree 2.Agree 4.Disagree 2.Agree 2.Agree 1.Strongly Agree 1.Strongly Agree1.Strongly Agree
1.Strongly Agree1.Strongly Agree
1.Strongly Agree1.Strongly Agree1.Strongly Agree
1.Strongly Agree1.Strongly Agree1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree5.Strongly Disagree1.Strongly Agree 4.Disagree 1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree5.Strongly Disagree1.Strongly Agree5.Strongly Disagree1.Strongly Agree5.Strongly Disagree
7 Urban Male S. holder 3.Neutral 4.Disagree 3.Neutral 3.Neutral 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral 3.Neutral 4.Disagree 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 4.Disagree 4.Disagree 2.Agree 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 4.Disagree 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral
8 Urban Male S. holder 3.Neutral 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 4.Disagree 5.Strongly Disagree 4.Disagree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 1.Strongly Agree 1.Strongly Agree 3.Neutral 2.Agree 2.Agree 3.Neutral 3.Neutral 2.Agree 2.Agree 2.Agree 3.Neutral 3.Neutral 3.Neutral 1.Strongly Agree 2.Agree 1.Strongly Agree 4.Disagree 4.Disagree 4.Disagree 5.Strongly Disagree 2.Agree
9 Urban Male S. holder 1.Strongly Agree1.Strongly Agree 3.Neutral 4.Disagree 4.Disagree 4.Disagree 4.Disagree 4.Disagree 3.Neutral 4.Disagree 4.Disagree 2.Agree 2.Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree1.Strongly Agree 5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
5.Strongly Disagree
11 Urban Male S. holder 1.Strongly Agree1.Strongly Agree 2.Agree 2.Agree 3.Neutral 3.Neutral 1.Strongly Agree1.Strongly Agree1.Strongly Agree 3.Neutral 1.Strongly Agree 2.Agree 2.Agree 1.Strongly Agree1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree1.Strongly Agree1.Strongly Agree
1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree5.Strongly Disagree1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 4.Disagree 1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree
12 Urban Male S. holder 1.Strongly Agree 4.Disagree 1.Strongly Agree1.Strongly Agree 2.Agree 3.Neutral 1.Strongly Agree 3.Neutral 1.Strongly Agree1.Strongly Agree1.Strongly Agree 3.Neutral 1.Strongly Agree 2.Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 4.Disagree 1.Strongly Agree 2.Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 2.Agree
13 Urban Female S. holder 2.Agree 2.Agree 1.Strongly Agree1.Strongly Agree 2.Agree 1.Strongly Agree1.Strongly Agree1.Strongly Agree 2.Agree 2.Agree 1.Strongly Agree1.Strongly Agree
1.Strongly Agree 3.Neutral 2.Agree 2.Agree 2.Agree 1.Strongly Agree1.Strongly Agree 2.Agree 2.Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 3.Neutral 2.Agree 1.Strongly Agree 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 3.Neutral 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree
15 Urban Male S. holder 4.Disagree 3.Neutral 4.Disagree 3.Neutral 2.Agree 4.Disagree 4.Disagree 4.Disagree 3.Neutral 5.Strongly Disagree
5.Strongly Disagree 3.Neutral 3.Neutral 5.Strongly Disagree4.Disagree 4.Disagree 4.Disagree 3.Neutral 3.Neutral 5.Strongly Disagree4.Disagree 2.Agree 5.Strongly Disagree 4.Disagree 3.Neutral 4.Disagree 3.Neutral 5.Strongly Disagree 4.Disagree 3.Neutral 4.Disagree 4.Disagree 3.Neutral 3.Neutral 5.Strongly Disagree 4.Disagree 3.Neutral 3.Neutral 4.Disagree 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral 2.Agree 2.Agree 2.Agree 3.Neutral 3.Neutral 3.Neutral
16 Sub-urban/Male S. holder 3.Neutral 3.Neutral 1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree 2.Agree 1.Strongly Agree1.Strongly Agree 4.Disagree 2.Agree 4.Disagree 1.Strongly Agree 3.Neutral 1.Strongly Agree 4.Disagree 1.Strongly Agree 1.Strongly Agree1.Strongly Agree1.Strongly Agree
1.Strongly Agree 4.Disagree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 4.Disagree 1.Strongly Agree 4.Disagree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 4.Disagree 2.Agree 2.Agree 1.Strongly Agree 3.Neutral 2.Agree 1.Strongly Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 3.Neutral 1.Strongly Agree 2.Agree
18 Sub-urban/Male S. holder 2.Agree 4.Disagree 3.Neutral 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree1.Strongly Agree1.Strongly Agree 2.Agree 2.Agree 2.Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 2.Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 2.Agree 2.Agree 2.Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 3.Neutral 3.Neutral 2.Agree 2.Agree 1.Strongly Agree 1.Strongly Agree
19 Urban Male S. holder 1.Strongly Agree1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 4.Disagree 2.Agree 3.Neutral 2.Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 3.Neutral 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 2.Agree
20 Sub-urban/Female S. holder 1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree
1.Strongly Agree1.Strongly Agree
1.Strongly Agree1.Strongly Agree
1.Strongly Agree1.Strongly Agree1.Strongly Agree
1.Strongly Agree1.Strongly Agree1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree
21 Urban Male S. holder 1.Strongly Agree 2.Agree 4.Disagree 3.Neutral 2.Agree 2.Agree 1.Strongly Agree 4.Disagree 5.Strongly Disagree 2.Agree 5.Strongly Disagree 2.Agree 5.Strongly Disagree4.Disagree 4.Disagree 4.Disagree 4.Disagree 2.Agree 3.Neutral 3.Neutral 2.Agree 3.Neutral 4.Disagree 2.Agree 4.Disagree 2.Agree 2.Agree 3.Neutral 4.Disagree 4.Disagree 4.Disagree 4.Disagree 4.Disagree 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 3.Neutral 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 1.Strongly Agree
22 Urban Male S. holder 4.Disagree 4.Disagree 3.Neutral 5.Strongly Disagree 2.Agree 5.Strongly Disagree 3.Neutral 5.Strongly Disagree 3.Neutral 3.Neutral 3.Neutral 4.Disagree 3.Neutral 3.Neutral 3.Neutral 4.Disagree 2.Agree 4.Disagree 2.Agree 4.Disagree 4.Disagree 3.Neutral 4.Disagree 3.Neutral 4.Disagree 3.Neutral 3.Neutral 3.Neutral 4.Disagree 4.Disagree 3.Neutral 3.Neutral 3.Neutral 4.Disagree 3.Neutral 4.Disagree 2.Agree 2.Agree 4.Disagree 2.Agree 4.Disagree 2.Agree 4.Disagree 2.Agree 3.Neutral 3.Neutral 4.Disagree 3.Neutral 4.Disagree 3.Neutral
23 Sub-urban/Male S. holder 2.Agree 5.Strongly Disagree1.Strongly Agree1.Strongly Agree 2.Agree 1.Strongly Agree1.Strongly Agree 2.Agree 1.Strongly Agree 4.Disagree 1.Strongly Agree 4.Disagree 2.Agree 3.Neutral 1.Strongly Agree 4.Disagree 2.Agree 2.Agree 1.Strongly Agree 1.Strongly Agree
1.Strongly Agree
5.Strongly Disagree
1.Strongly Agree5.Strongly Disagree 2.Agree 1.Strongly Agree 2.Agree 4.Disagree 1.Strongly Agree 4.Disagree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 3.Neutral 2.Agree 3.Neutral 1.Strongly Agree5.Strongly Disagree 2.Agree 4.Disagree 1.Strongly Agree 3.Neutral 1.Strongly Agree 2.Agree
24 Sub-urban/Male S. holder 2.Agree 1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 3.Neutral 3.Neutral 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree
1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 2.Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree
28 Urban Female S. holder 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 2.Agree 2.Agree 2.Agree 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 3.Neutral 2.Agree 3.Neutral 3.Neutral 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 3.Neutral 3.Neutral 2.Agree 2.Agree 2.Agree 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 2.Agree 3.Neutral
30 Sub-urban/Female S. holder 3.Neutral 4.Disagree 3.Neutral 3.Neutral 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 4.Disagree 3.Neutral 3.Neutral 3.Neutral 3.Neutral
34 Urban Male S. holder 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 4.Disagree 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 3.Neutral 3.Neutral 3.Neutral 2.Agree 3.Neutral 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 3.Neutral 2.Agree 2.Agree 3.Neutral 2.Agree 3.Neutral 3.Neutral
42 Urban Male S. holder 4.Disagree 3.Neutral 2.Agree 2.Agree 1.Strongly Agree1.Strongly Agree1.Strongly Agree1.Strongly Agree 2.Agree 4.Disagree 1.Strongly Agree 2.Agree 1.Strongly Agree 4.Disagree 2.Agree 2.Agree 2.Agree 4.Disagree 1.Strongly Agree 4.Disagree 2.Agree 4.Disagree 2.Agree 3.Neutral 1.Strongly Agree 4.Disagree 1.Strongly Agree 2.Agree 1.Strongly Agree 4.Disagree 1.Strongly Agree 2.Agree 1.Strongly Agree 2.Agree 1.Strongly Agree 4.Disagree 2.Agree 2.Agree 2.Agree 4.Disagree 2.Agree 4.Disagree 1.Strongly Agree5.Strongly Disagree1.Strongly Agree5.Strongly Disagree1.Strongly Agree 2.Agree 1.Strongly Agree 1.Strongly Agree
45 Urban Female S. holder 4.Disagree 4.Disagree 4.Disagree 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral 3.Neutral 2.Agree 3.Neutral 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 2.Agree 4.Disagree 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree 2.Agree 2.Agree 3.Neutral 2.Agree 2.Agree
Count of 6.I expect that bKash using experience will not be signif6.I expect that bKash using experience will not be significantly

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutra4.Disagre

Sub-urban/Rural 2 6 4
Female 2 1 1
Others 1 1
S. holder 1 1
Male 5 3
Business 2 1
Others 1
S. holder 3 1
Urban 9 10 6 8
Female 2 7 2 4
Business 1 1
Others 1 5 1 2
S. holder 1 1 1 1
Male 7 3 4 4
Business 1
Others 1 2
S. holder 6 2 2 4
Total Result 11 16 10 8
 16
perience will not be significantly shaped by the quality of the mobile phone.

Total Result
12
4
2
2

11
8 Your Sex
10

3 Your Profession
1 6.I expect that bKash using ex-
9

4 perience will not be significantly

33 shaped by the quality of the
mobile phone. 1.Strongly Agree
15
7

2.Agree
2
6

9
5

4
18
1
3

3
14
2
2

45
1
1
1
1

1
1
1
1

1
1

Sub- ur ban/R ur al Ur ban T ot a l R e s u lt

Count of 7.I find that bKash using experience is not si 7.I find that bKash using experience is not significantly shaped by the qua

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 2 2 3 4
Female 1 1 2
Others 1 1
S. holder 1 1
Male 1 1 3 2
Business 1 1 1
Others 1
S. holder 1 1 1
Urban 6 11 8 8
Female 2 6 4 3
Business 2
Others 1 5 1 2
S. holder 1 1 1 1
Male 4 5 4 5
Business 1
Others 2 1
S. holder 4 3 3 4
Total Result 8 13 11 12
 13
11

11
significantly shaped by the quality of the mobile phone.

5.Strongly Total Result

1 12
4
Your Sex
2

8
Your Profession
2
7.I find that bKash using experience
1 8 is not significantly shaped by the
3 quality of the mobile phone.
6

6 1.Strongly Agree
1
1 4 2.Agree
5

5
33 3.Neutral
15
4

4
4

4
2
9
3

3
3
4
2
2

2
18
1
1
1
1
1
1
1
1
1
1
1
1

1
1
1
1
1

3
14
S1u b - u r b a n / R45
ural Urban T o ta l R e s ult
Sex
Profession
d that bKash using experience
significantly shaped by the
y of the mobile phone.
ngly Agree
ee
utral
Count of 8.I expect that bKash services spots will be 8.I expect that bKash services spots will be conveniently accessible.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 7 2 3
Female 3 1
Others 2
S. holder 1 1
Male 4 2 2
Business 1 2
Others 1
S. holder 3 1
Urban 10 11 7 4
Female 8 3 3 1
Business 1 1
Others 5 2 2
S. holder 2 1 1
Male 2 8 4 3
Business 1
Others 2 1
S. holder 2 6 3 2
Total Result 17 13 10 4
 18

16
conveniently accessible.

5.Strongly Total
14 Result
12
4
12 2
2
8 Your Sex
10 3 Your Profession
1 8.I expect that bKash services spo
be conveniently accessible. 1.Stro
4
8 Agree
1 33
2.Agree
15
3.Neutral
2
6
9
4
1 18
4
1
3
1 2 14
1 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
8.I expect that bKash services spots will
be conveniently accessible. 1.Strongly
Agree
2.Agree
3.Neutral
Count of 9.I find that bKash services spots are conven9.I find that bKash services spots are conveniently accessible.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 5 5 2
Female 1 2 1
Others 2
S. holder 1 1
Male 4 3 1
Business 1 2
Others 1
S. holder 3 1
Urban 6 12 10 2
Female 4 6 4
Business 2
Others 3 4 2
S. holder 1 2
Male 2 6 6 2
Business 1
Others 1 1 1
S. holder 2 5 4 1
Total Result 11 17 12 2
 18

eniently accessible. 16

5.Strongly Total Result

14 12
4
2
12 2
8 Your Sex
3 Your Profession
10
1 9.I find that bKash services spo
4 conveniently accessible. 1.Stro
3 8 33 Agree
1 15 2.Agree
2 3.Neutral
6 9
1 4
2 18
4 1
3
2 14
2
3 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
9.I find that bKash services spots are
conveniently accessible. 1.Strongly
Agree
2.Agree
3.Neutral

ult
 18

16

Count of 10.I expect that bKash services-related materi

10.I expect that bKash services-related materials (posters, brochures, ba
Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag Total Result14
Sub-urban/Rural 6 3 3 12
Female 2 1 1 4
Others 1 1 2 12
S. holder 1 1 2
Male 4 2 2 8
Business 1 1 1 3 10
Others 1 1
S. holder 3 1 4
Urban 5 13 12 3 33 8
Female 3 5 6 1 15
Business 1 1 2
6
Others 2 4 2 1 9
S. holder 1 3 4
Male 2 8 6 2 18
4
Business 1 1
Others 1 1 1 3
S. holder 1 7 4 2 14 2
Total Result 11 16 15 3 45

0
Sub-urban/Rural
 18

16

als (posters, brochures, banners) will be visually appealing.

Total Result14

12

Your Sex
10 Your Profession
10.I expect that bKash services-related
materials (posters, brochures, banners)
8 will be visually appealing. 1.Strongly
Agree
2.Agree
6

0
Sub-urban/Rural Urban Total Result
on
t bKash services-related
ters, brochures, banners)
appealing. 1.Strongly
Count of 11.I find that bKash services-related material11.I find that bKash services-related materials (posters, brochures, banne

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 4 5 3
Female 1 2 1
Others 2
S. holder 1 1
Male 3 3 2
Business 2 1
Others 1
S. holder 3 1
Urban 4 15 8 5
Female 2 8 4 1
Business 2
Others 1 6 2
S. holder 1 2 1
Male 2 7 4 4
Business 1
Others 1 1 1
S. holder 1 6 3 3
Total Result 8 20 11 5
 25

als (posters, brochures, banners) are visually appealing.

20
5.Strongly Total Result
12
4
2
15 2 Your Sex
8 Your Profession
3 11.I find that bKash services-relate
1 terials (posters, brochures, banners
4 visually appealing. 1.Strongly Agre
1 33 2.Agree
10
15 3.Neutral
2
9
4
1 18
5 1
3
1 14
1 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
11.I find that bKash services-related ma-
terials (posters, brochures, banners) are
visually appealing. 1.Strongly Agree
2.Agree
3.Neutral
 20

18

12.I expect that bKash services-related materials (posters, 16

Count of 12.I expect that bKash services-related materi brochures, ba
Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag Total Result
Sub-urban/Rural 5 5 2 12
14
Female 2 2 4
Others 1 1 2
S. holder 1 1 2 12
Male 3 3 2 8
Business 1 1 1 3
Others 1 1 10
S. holder 2 2 4
Urban 14 11 5 3 33
8
Female 7 5 3 15
Business 2 2
Others 4 4 1 9 6
S. holder 1 1 2 4
Male 7 6 2 3 18
Business 1 1 4
Others 2 1 3
S. holder 5 5 1 3 14
2
Total Result 19 16 7 3 45

0
Sub-urban/Rural
 20

18

als (posters, 16
brochures, banners, instruction details) will be easy to understand.
Total Result
14

12 Your Sex
Your Profession
12.I expect that bKash services-related
10
materials (posters, brochures, banners,
instruction details) will be easy to un-
derstand. 1.Strongly Agree
8
2.Agree

0
Sub-urban/Rural Urban Total Result
 n
bKash services-related
ers, brochures, banners,
ils) will be easy to un-
ongly Agree
Count of 13.I find that bKash services-related material13.I find that bKash services-related materials (posters, brochures, banne

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 4 5 3
Female 1 2 1
Others 2
S. holder 1 1
Male 3 3 2
Business 2 1
Others 1
S. holder 1 3
Urban 12 7 6 7
Female 7 5 2 1
Business 2
Others 6 2 1
S. holder 1 1 1 1
Male 5 2 4 6
Business 1
Others 2 1
S. holder 3 2 4 4
Total Result 16 12 9 7
 18

16

als (posters, brochures, banners, instruction details) are easy to understand.

14
5.Strongly Total Result
12
12 4
2
Your Sex
2
Your Profession
10 8
13.I find that bKash services-related
3 terials (posters, brochures, banners
1 struction details) are easy to unders
8 4 1.Strongly Agree
1 33 2.Agree
15 3.Neutral
6 2
9
4
1 4 18
1
3
1 2 14
1 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
13.I find that bKash services-related ma-
terials (posters, brochures, banners, in-
struction details) are easy to understand.
1.Strongly Agree
2.Agree
3.Neutral
Count of 14.I expect that employees/agents at bKash 1
w4.I expect that employees/agents at bKash will be neat in appearance.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 6 3 3
Female 2 1 1
Others 1 1
S. holder 1 1
Male 4 2 2
Business 1 1 1
Others 1
S. holder 3 1
Urban 7 12 11 1
Female 2 9 4
Business 1 1
Others 1 5 3
S. holder 3 1
Male 5 3 7 1
Business 1
Others 2 1
S. holder 3 3 5 1
Total Result 13 15 14 1
 16

14
h will be neat in appearance.

5.Strongly Total Result

12 12
4
2
10 2
8 Your Sex
3 Your Profession
1 14.I expect that employees/age
8 bKash will be neat in appearan
4
1.Strongly Agree
2 33
2.Agree
15
6 3.Neutral
2
9
4
2 4 18
1
3
2 2 14
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
14.I expect that employees/agents at
bKash will be neat in appearance.
1.Strongly Agree
2.Agree
3.Neutral

ult
Count of 15.I find that employees/agents at bKash are15.I find that employees/agents at bKash are neat in appearance.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 2 3 3 3
Female 1 1 1
Others 1
S. holder 1 1
Male 1 2 2 3
Business 1 1 1
Others 1
S. holder 2 2
Urban 4 10 11 5
Female 2 6 5 2
Business 1 1
Others 1 3 4 1
S. holder 2 1 1
Male 2 4 6 3
Business 1
Others 1 1 1
S. holder 1 3 4 3
Total Result 6 13 14 8
 16

re neat in appearance.
14

5.Strongly Total Result

1 12
1 12 4
1 2
2
10 8
3 Your Sex
1 Your Profession
8 4 15.I find that employees/agents at bK
are neat in appearance. 1.Strongly A
3 33
2.Agree
15
3.Neutral
6 2
9
4
3 4 18
1
3
3 2 14
4 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
15.I find that employees/agents at bKash
are neat in appearance. 1.Strongly Agree
2.Agree
3.Neutral
Count of 16.I expect that when bKash will promise to do
16.I expect that when bKash will promise to do anything by a particular tim

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 6 2 4
Female 3 1
Others 2
S. holder 1 1
Male 3 1 4
Business 1 2
Others 1
S. holder 2 1 1
Urban 10 10 4 6
Female 5 8 2
Business 1 1
Others 3 5 1
S. holder 1 2 1
Male 5 2 2 6
Business 1
Others 1 1 1
S. holder 4 1 2 4
Total Result 16 12 8 6
 18

16

do anything by a particular time, it will do so.

14
5.Strongly Total Result
12
4
12
2
2 Your Sex
10
8 Your Profession
3 16.I expect that when bKash will pro
1 to do anything by a particular time, i
4 do so. 1.Strongly Agree
8
3 33 2.Agree
15 3.Neutral
6 2
9
4
3 4 18
1
3
3 2 14
3 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
16.I expect that when bKash will promise
to do anything by a particular time, it will
do so. 1.Strongly Agree
2.Agree
3.Neutral
 18

16
Count of 17.I find that when bKash promises to do anyth
17.I find that when bKash promises to do anything by a particular time, it
Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag Total Result
Sub-urban/Rural 2 3 4 3 12 14
Female 1 2 1 4
Others 2 2
S. holder 1 1 2 12
Male 1 1 3 3 8
Business 1 1 1 3
10
Others 1 1
S. holder 1 1 2 4
Urban 4 13 15 1 33 8
Female 4 5 6 15
Business 1 1 2
Others 3 3 3 9 6
S. holder 1 1 2 4
Male 8 9 1 18
Business 1 1 4
Others 1 2 3
S. holder 7 6 1 14
2
Total Result 6 16 19 4 45

0
Sub-urban/Rural
 18

16
hing by a particular time, it does so.
Total Result
14

12

Your Sex
10
Your Profession
17.I find that when bKash promises to do
anything by a particular time, it does so.
8 1.Strongly Agree
2.Agree

0
Sub-urban/Rural Urban Total Result
n
en bKash promises to do
articular time, it does so.
e
Count of 18.I expect that bKash will perform the services
18.I expect that bKash will perform the services right the first time.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 7 2 3
Female 3 1
Others 2
S. holder 1 1
Male 4 2 2
Business 1 1 1
Others 1
S. holder 3 1
Urban 8 14 8 1
Female 5 7 3
Business 1 1
Others 2 6 1
S. holder 2 1 1
Male 3 7 5 1
Business 1
Others 2 1
S. holder 3 5 4
Total Result 15 16 11 1
 18

ices right the first time. 16

5.Strongly Total Result

14 12
4
2
12 2
8 Your Sex
3 Your Profession
10
1 18.I expect that bKash will perfor
4 services right the first time. 1.Str
2 8 33 Agree
15 2.Agree
2 3.Neutral
6 9
4
2 18
4 1
3
2 14
2
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
18.I expect that bKash will perform the
services right the first time. 1.Strongly
Agree
2.Agree
3.Neutral

t
Count of 19.I find that bKash performs the services right
19.I find that bKash performs the services right the first time.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 3 4 5
Female 1 2 1
Others 2
S. holder 1 1
Male 2 2 4
Business 1 1 1
Others 1
S. holder 1 1 2
Urban 7 8 13 4
Female 3 4 7 1
Business 1 1
Others 1 4 3 1
S. holder 1 3
Male 4 4 6 3
Business 1
Others 2 1
S. holder 2 4 4 3
Total Result 10 12 18 4
 20

ight the first time. 18

5.Strongly Total Result

16
12
4
14 2
2
12
8
3 Your Sex
1 Your Profession
10 4 19.I find that bKash performs the ser
right the first time. 1.Strongly Agree
1 33
2.Agree
8 15
3.Neutral
2
9
6 4
1 18
4 1
3
1 14
1 2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
19.I find that bKash performs the services
right the first time. 1.Strongly Agree
2.Agree
3.Neutral
Count of 20.I expect that bKash will demonstrate a sinc
20.I expect that bKash will demonstrate a sincere interest in solving custo

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 9 3
Female 3 1
Others 2
S. holder 1 1
Male 6 2
Business 2 1
Others 1
S. holder 4
Urban 12 9 9 2
Female 7 4 4
Business 1 1
Others 5 2 2
S. holder 1 2 1
Male 5 5 5 2
Business 1
Others 1 1 1
S. holder 4 4 3 2
Total Result 21 9 12 2
 25

incere interest in solving customers’ issues.

20
5.Strongly Total Result
12
4
2
15 2 Your Sex
8 Your Profession
3 20.I expect that bKash will demonst
1 sincere interest in solving customer
4 sues. 1.Strongly Agree
1 33 2.Agree
10
15 3.Neutral
2
9
4
1 18
5 1
3
1 14
1 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
20.I expect that bKash will demonstrate a
sincere interest in solving customers’ is-
sues. 1.Strongly Agree
2.Agree
3.Neutral
 14

Count of 21.I find that bKash demonstrates a sincere i21.I find that bKash demonstrates a sincere interest in solving
12 customers
Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag Total Result
Sub-urban/Rural 2 3 3 4 12
Female 1 1 1 1 4
10
Others 1 1 2
S. holder 1 1 2
Male 1 2 2 3 8
Business 1 1 1 3 8
Others 1 1
S. holder 2 2 4
Urban 6 10 9 8 33
6
Female 4 4 4 3 15
Business 1 1 2
Others 2 2 2 3 9
S. holder 1 2 1 4 4
Male 2 6 5 5 18
Business 1 1
Others 1 2 3
S. holder 2 5 2 5 14 2
Total Result 8 13 12 12 45

0
Sub-urban/Rural
 14

nterest in solving
12 customers’ issues.
Total Result

10

8 Your Sex
Your Profession
21.I find that bKash demonstrates a
sincere interest in solving customers’
6 issues. 1.Strongly Agree
2.Agree

0
Sub-urban/Rural Urban Total Result
on
Kash demonstrates a
t in solving customers’
gly Agree
Count of 22.I expect that bKash will ensure error-free 22.I expect that bKash will ensure error-free transactions.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 7 3 2
Female 3 1
Others 2
S. holder 1 1
Male 4 3 1
Business 1 2
Others 1
S. holder 3 1
Urban 8 12 10 2
Female 4 5 6
Business 1 1
Others 3 2 4
S. holder 1 2 1
Male 4 7 4 2
Business 1
Others 1 2
S. holder 4 5 2 2
Total Result 15 15 12 2
 16

e transactions.
14

5.Strongly Total Result

12
12 4
2
2
10 8
3 Your Sex
1 Your Profession
8 4 22.I expect that bKash will ensure
free transactions. 1.Strongly Agree
1 33
2.Agree
15
3.Neutral
6 2
9
4
1 4 18
1
3
1 2 14
1 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
22.I expect that bKash will ensure error-
free transactions. 1.Strongly Agree
2.Agree
3.Neutral
Count of 23.I find that bKash ensures error-free transa23.I find that bKash ensures error-free transactions.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 3 5 4
Female 1 1 2
Others 1 1
S. holder 1 1
Male 2 4 2
Business 2 1
Others 1
S. holder 2 2
Urban 6 11 8 7
Female 4 5 4 2
Business 1 1
Others 1 3 3 2
S. holder 2 2
Male 2 6 4 5
Business 1
Others 1 2
S. holder 2 5 3 3
Total Result 9 16 12 7
 18

16
5.Strongly Total Result
12
14 4
2
12
2
8
3 Your Sex
10 1 Your Profession
4 23.I find that bKash ensures erro
1 33 transactions. 1.Strongly Agree
8
15 2.Agree
2 3.Neutral
6 9
4
1 18
4 1
3
1 14
2
1 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
23.I find that bKash ensures error-free
transactions. 1.Strongly Agree
2.Agree
3.Neutral

t
Count of 24.I expect that levels of services will be the 24.I expect that levels of services will be the same at all times of the day.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 9 1 2
Female 3 1
Others 2
S. holder 1 1
Male 6 1 1
Business 2 1
Others 1
S. holder 4
Urban 10 11 9 1
Female 5 7 2 1
Business 1 1
Others 3 4 2
S. holder 2 2
Male 5 4 7
Business 1
Others 1 2
S. holder 5 3 4
Total Result 19 12 11 1
 20

e same at all times of the18

day.

5.Strongly Total Result

16
12
4
14 2
2
12
8 Your Sex
3 Your Profession
1 24.I expect that levels of services w
10 4 the same at all times of the day.
2 33 1.Strongly Agree

8 15 2.Agree
2 3.Neutral
9
6 4
2 18
4 1
3
2 14
2 2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
24.I expect that levels of services will be
the same at all times of the day.
1.Strongly Agree
2.Agree
3.Neutral
Count of 25.I find that levels of services are the same 2
a5.I find that levels of services are the same at all times of the day.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 6 3 2 1
Female 1 1 1 1
Others 1 1
S. holder 1 1
Male 5 2 1
Business 1 2
Others 1
S. holder 4
Urban 3 11 8 8
Female 2 5 4 3
Business 1 1
Others 1 2 2 3
S. holder 1 2 1
Male 1 6 4 5
Business 1
Others 1 2
S. holder 1 5 3 3
Total Result 9 14 10 9
 16

e at all times of the day.

14

5.Strongly Total Result

12
12 4
2
2
10 8 Your Sex
3 Your Profession
1 25.I find that levels of services are
8 4 same at all times of the day. 1.Str
3 33 Agree
1 15 2.Agree
6 2 3.Neutral
1 9
4
2 4 18
1
3
2 2 14
3 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
25.I find that levels of services are the
same at all times of the day. 1.Strongly
Agree
2.Agree
3.Neutral
Count of 26.I expect that bKash will respond to custom26.I expect that bKash will respond to customers’ problems quickly.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 7 3 2
Female 3 1
Others 2
S. holder 1 1
Male 4 3 1
Business 1 2
Others 1
S. holder 3 1
Urban 8 12 8 3
Female 5 6 4
Business 1 1
Others 3 3 3
S. holder 1 3
Male 3 6 4 3
Business 1
Others 2 1
S. holder 3 4 2 3
Total Result 15 15 10 3
 16

omers’ problems quickly.

14

5.Strongly Total Result

12
12 4
2
2
10 8 Your Sex
3 Your Profession
1 26.I expect that bKash will respond
8 4 customers’ problems quickly. 1.Str
2 33 Agree
15 2.Agree
6 2 3.Neutral
9
4
2 4 18
1
3
2 2 14
2 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
26.I expect that bKash will respond to
customers’ problems quickly. 1.Strongly
Agree
2.Agree
3.Neutral
Count of 27.I find that bKash responds to customers’ 27.I find that bKash responds to customers’ problems quickly.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 1 4 3 3
Female 1 1 1 1
Others 1 1
S. holder 1 1
Male 3 2 2
Business 1 1 1
Others 1
S. holder 2 1
Urban 3 13 10 6
Female 2 9 2 2
Business 2
Others 1 5 1 2
S. holder 1 2 1
Male 1 4 8 4
Business 1
Others 1 1 1
S. holder 1 3 6 3
Total Result 4 17 13 9
 18

’ problems quickly. 16

5.Strongly Total Result

1 14 12
4
2
12 2
1 8 Your Sex
3 Your Profession
10
1 27.I find that bKash responds to
1 4 tomers’ problems quickly. 1.Str
1 8 33 Agree
15 2.Agree
2 3.Neutral
6 9
4
1 18
4 1
3
1 14
2
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
27.I find that bKash responds to cus-
tomers’ problems quickly. 1.Strongly
Agree
2.Agree
3.Neutral

ult
Count of 28.I expect that bKash employees/agents will28.I expect that bKash employees/agents will always be willing to assist c

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 7 2 3
Female 2 1 1
Others 1 1
S. holder 1 1
Male 5 1 2
Business 2 1
Others 1
S. holder 3 1
Urban 8 12 6 4
Female 5 7 2 1
Business 1 1
Others 3 5 1
S. holder 1 2 1
Male 3 5 4 3
Business 1
Others 2 1
S. holder 3 2 3 3
Total Result 15 14 9 4
 16

14 customers.
will always be willing to assist

5.Strongly Total Result

12 12
4
2
10 2
8 Your Sex
3 Your Profession
1 28.I expect that bKash employees/a
8 will always be willing to assist custo
4
1.Strongly Agree
3 33
2.Agree
15
6 3.Neutral
2
9
4
3 4 18
1
3
3 2 14
3 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
28.I expect that bKash employees/agents
will always be willing to assist customers.
1.Strongly Agree
2.Agree
3.Neutral
Count of 29.I find that bKash employees/agents are alw
29.I find that bKash employees/agents are always willing to assist custom

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 1 5 4 1
Female 1 1 1 1
Others 1 1
S. holder 1 1
Male 4 3
Business 1 2
Others 1
S. holder 3
Urban 6 14 5 7
Female 5 8 2
Business 2
Others 3 4 2
S. holder 2 2
Male 1 6 3 7
Business 1
Others 1 2
S. holder 1 5 3 4
Total Result 7 19 9 8
 20

18
always willing to assist customers.

16
5.Strongly Total Result
1 12
14 4
2
2
1 12 8 Your Sex
3 Your Profession
1 29.I find that bKash employees/a
10 are always willing to assist custo
1 4
1.Strongly Agree
1 33
2.Agree
8 15
3.Neutral
2
9
6
4
1 18
4 1
3
1 14
2
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
29.I find that bKash employees/agents
are always willing to assist customers.
1.Strongly Agree
2.Agree
3.Neutral

t
Count of 30.I expect that bKash servers will never be 30.I expect that bKash servers will never be unresponsive.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 8 2 2
Female 3 1
Others 2
S. holder 1 1
Male 5 2 1
Business 2 1
Others 1
S. holder 3 1
Urban 10 11 8 2
Female 6 7 2
Business 1 1
Others 4 4 1
S. holder 1 2 1
Male 4 4 6 2
Business 1
Others 1 2
S. holder 4 2 4 2
Total Result 18 13 10 2
 20

e unresponsive. 18

5.Strongly Total Result

16
12
4
14 2
2
12
8
3 Your Sex
1 Your Profession
10 4 30.I expect that bKash servers will
be unresponsive. 1.Strongly Agree
2 33
2.Agree
8 15
3.Neutral
2
9
6 4
2 18
4 1
3
2 14
2 2 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
30.I expect that bKash servers will never
be unresponsive. 1.Strongly Agree
2.Agree
3.Neutral
Count of 31.I find that bKash servers are never unres 31.I find that bKash servers are never unresponsive.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 4 3 4 1
Female 1 1 1 1
Others 1 1
S. holder 1 1
Male 3 2 3
Business 1 2
Others 1
S. holder 3 1
Urban 3 16 7 6
Female 2 8 2 3
Business 1 1
Others 1 5 1 2
S. holder 1 2 1
Male 1 8 5 3
Business 1
Others 1 1 1
S. holder 1 6 4 2
Total Result 7 19 11 7
 20

18
5.Strongly Total Result
16 12
4
2
14
2
8
12 3 Your Sex
1 Your Profession
10 4 31.I find that bKash servers are neve
1 33 responsive. 1.Strongly Agree
15 2.Agree
8 2 3.Neutral
9
6 4
1 18
1
4
3
1 14
1 2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
31.I find that bKash servers are never un-
responsive. 1.Strongly Agree
2.Agree
3.Neutral
Count of 32.I expect that bKash will always fix service32.I expect that bKash will always fix service failures to keep customers s

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 7 2 3
Female 3 1
Others 2
S. holder 1 1
Male 4 2 2
Business 2 1
Others 1
S. holder 2 2
Urban 12 10 7 2
Female 6 6 2 1
Business 1 1
Others 3 4 1 1
S. holder 2 2
Male 6 4 5 1
Business 1
Others 1 1 1
S. holder 5 3 4
Total Result 19 12 10 2
 20

18
e failures to keep customers satisfied.

16
5.Strongly Total Result
12
14 4
2
2
12 8 Your Sex
3 Your Profession
1 32.I expect that bKash will always fi
10 service failures to keep customers s
4
fied. 1.Strongly Agree
2 33
2.Agree
8 15
3.Neutral
2
9
6
4
2 18
4 1
3
2 14
2
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
32.I expect that bKash will always fix
service failures to keep customers satis-
fied. 1.Strongly Agree
2.Agree
3.Neutral
Count of 33.I find that bKash always fixes service fail 33.I find that bKash always fixes service failures to keep customers satisf

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 2 4 5 1
Female 1 1 2
Others 1 1
S. holder 1 1
Male 1 3 3 1
Business 1 2
Others 1
S. holder 1 2 1
Urban 3 14 13 1
Female 2 9 4
Business 1 1
Others 1 6 2
S. holder 1 2 1
Male 1 5 9 1
Business 1
Others 1 1 1
S. holder 1 4 7
Total Result 5 18 18 2
 20

18
lures to keep customers satisfied.

16
5.Strongly Total Result
12
14 4
2
2
12 8 Your Sex
3 Your Profession
1 33.I find that bKash always fixes se
10 failures to keep customers satisfied
4
1.Strongly Agree
2 33
2.Agree
8 15
3.Neutral
2
9
6
4
2 18
4 1
3
2 14
2
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
33.I find that bKash always fixes service
failures to keep customers satisfied.
1.Strongly Agree
2.Agree
3.Neutral
Count of 34.I expect that bKash will offer effective cus34.I expect that bKash will offer effective customer service options for cus

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 9 3
Female 3 1
Others 2
S. holder 1 1
Male 6 2
Business 2 1
Others 1
S. holder 4
Urban 11 10 6 4
Female 6 5 3 1
Business 1 1
Others 4 3 2
S. holder 1 2 1
Male 5 5 3 3
Business 1
Others 1 1 1
S. holder 4 4 1 3
Total Result 20 10 9 4
 25

stomer service options for customers of all sorts.

20
5.Strongly Total Result
12
4
2
2
15 8 Your Sex
3 Your Profession
1 34.I expect that bKash will offer effec
customer service options for custom
4
all sorts. 1.Strongly Agree
2 33
2.Agree
10 15
3.Neutral
2
9
4
2 18
5 1
3
2 14
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
34.I expect that bKash will offer effective
customer service options for customers of
all sorts. 1.Strongly Agree
2.Agree
3.Neutral
Count of 35. I find that bKash offers effective customer35. I find that bKash offers effective customer service options for custome

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 2 4 4 2
Female 1 1 2
Others 1 1
S. holder 1 1
Male 1 3 2 2
Business 2 1
Others 1
S. holder 1 1 2
Urban 3 16 9 3
Female 1 12 1
Business 2
Others 1 7 1
S. holder 3
Male 2 4 8 3
Business 1
Others 2 1
S. holder 2 2 6 3
Total Result 5 20 13 5
 25

er service options for customers of all sorts.

20
5.Strongly Total Result
12
4
2
2
15 8 Your Sex
3 Your Profession
1 35. I find that bKash offers effective
tomer service options for customers
4
sorts. 1.Strongly Agree
2 33
2.Agree
1 10 15
3.Neutral
2
9
1 4
1 18
5 1
3
1 14
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
35. I find that bKash offers effective cus-
tomer service options for customers of all
sorts. 1.Strongly Agree
2.Agree
3.Neutral
Count of 36.I expect that bKash customer care emplo 36.I expect that bKash customer care employees will have adequate kno

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 6 3 3
Female 3 1
Others 2
S. holder 1 1
Male 3 3 2
Business 2 1
Others 1
S. holder 3 1
Urban 10 13 6 2
Female 5 8 2
Business 1 1
Others 4 4 1
S. holder 1 3
Male 5 5 4 2
Business 1
Others 2 1
S. holder 5 2 3 2
Total Result 16 16 9 2
 18

16

oyees will have adequate knowledge to answer customers’ questions.

14
5.Strongly Total Result
12
4
12
2
2 Your Sex
8 Your Profession
10
3 36.I expect that bKash customer
1 employees will have adequate
knowledge to answer customers
8 4 questions. 1.Strongly Agree
2 33 2.Agree
15 3.Neutral
6 2
9
4
2 4 18
1
3
2 2 14
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
36.I expect that bKash customer care
employees will have adequate
knowledge to answer customers’
questions. 1.Strongly Agree
2.Agree
3.Neutral

t
Count of 37.I find that bKash customer care employe 37.I find that bKash customer care employees have adequate knowledge

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 2 4 5 1
Female 1 1 2
Others 1 1
S. holder 1 1
Male 1 3 3 1
Business 1 2
Others 1
S. holder 3 1
Urban 6 9 10 7
Female 4 5 4 2
Business 1 1
Others 3 3 2 1
S. holder 2 1 1
Male 2 4 6 5
Business 1
Others 1 2
S. holder 2 3 5 3
Total Result 8 13 15 8
 16

14
ees have adequate knowledge to answer customers’ questions.

5.Strongly Total
12 Result
12
4
2
10
2 Your Sex
8 Your Profession
3 37.I find that bKash customer care e
8 1 ployees have adequate knowledge
answer customers’ questions. 1.Str
4 Agree
1 33 2.Agree
6 15 3.Neutral
2
9
4
4
1 18
1
3
1 2 14
1 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
37.I find that bKash customer care em-
ployees have adequate knowledge to
answer customers’ questions. 1.Strongly
Agree
2.Agree
3.Neutral
Count of 38.I expect that customers will feel safe in b 38.I expect that customers will feel safe in bKash transactions.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 8 1 3
Female 3 1
Others 2
S. holder 1 1
Male 5 1 2
Business 1 1 1
Others 1
S. holder 4
Urban 9 13 7 2
Female 5 8 2
Business 1 1
Others 4 4 1
S. holder 1 3
Male 4 5 5 2
Business 1
Others 2 1
S. holder 4 3 3 2
Total Result 17 14 10 2
 18

bKash transactions. 16

5.Strongly Total Result

14 12
4
2
12 2
8
3 Your Sex
10 Your Profession
1
4 38.I expect that customers will feel s
bKash transactions. 1.Strongly Agre
2 8 33
2.Agree
15
3.Neutral
2
6 9
4
2 18
4 1
3
2 14
2
2 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
38.I expect that customers will feel safe in
bKash transactions. 1.Strongly Agree
2.Agree
3.Neutral
Count of 39.I find that customers feel safe in bKash tr 39.I find that customers feel safe in bKash transactions.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 3 4 4 1
Female 1 1 2
Others 1 1
S. holder 1 1
Male 2 3 2 1
Business 1 1 1
Others 1
S. holder 1 3
Urban 5 12 11 3
Female 4 5 5 1
Business 1 1
Others 3 4 2
S. holder 1 3
Male 1 7 6 2
Business 1
Others 1 1 1
S. holder 1 5 5 1
Total Result 8 16 15 4
 18

ransactions.
16
5.Strongly Total Result
12
14 4
2
12
2
8
3 Your Sex
10 1 Your Profession
4 39.I find that customers feel safe
2 33 bKash transactions. 1.Strongly A
8
15 2.Agree
2 3.Neutral
6 9
4
2 18
4 1
3
2 14
2
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
39.I find that customers feel safe in
bKash transactions. 1.Strongly Agree
2.Agree
3.Neutral

lt
Count of 40.I expect that bKash transactions will alway40.I expect that bKash transactions will always be error-free.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 8 1 3
Female 3 1
Others 2
S. holder 1 1
Male 5 1 2
Business 2 1
Others 1
S. holder 3 1
Urban 9 14 6 1
Female 4 9 1 1
Business 1 1
Others 3 5 1
S. holder 1 3
Male 5 5 5
Business 1
Others 1 2
S. holder 4 3 4
Total Result 17 15 9 1
 18

ays be error-free. 16

5.Strongly Total Result

14 12
4
2
12 2
8
3 Your Sex
10 Your Profession
1
4 40.I expect that bKash transaction
always be error-free. 1.Strongly A
3 8 33
2.Agree
15
3.Neutral
2
6 9
4
3 18
4 1
3
3 14
2
3 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
40.I expect that bKash transactions will
always be error-free. 1.Strongly Agree
2.Agree
3.Neutral
Count of 41.I find that bKash transactions are always e41.I find that bKash transactions are always error-free.

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 1 7 4
Female 1 1 2
Others 1 1
S. holder 1 1
Male 6 2
Business 2 1
Others 1
S. holder 4
Urban 6 12 8 6
Female 5 5 3 2
Business 1 1
Others 2 3 3 1
S. holder 2 2
Male 1 7 5 4
Business 1
Others 2 1
S. holder 1 5 3 4
Total Result 7 19 12 6
 20

18
5.Strongly Total Result
16 12
4
2
14
2
8
12 3 Your Sex
1 Your Profession
10 4 41.I find that bKash transactions a
1 33 always error-free. 1.Strongly Agre
15 2.Agree
8 2 3.Neutral
9
6 4
1 18
1
4
3
1 14
1 2 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
41.I find that bKash transactions are
always error-free. 1.Strongly Agree
2.Agree
3.Neutral
Count of 42.I expect that bKash will instill confidenc 42.I expect that bKash will instill confidence in customers’ minds even wh

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 5 4 3
Female 3 1
Others 2
S. holder 1 1
Male 2 4 2
Business 2 1
Others 1
S. holder 2 2
Urban 11 15 4 1
Female 6 7 1 1
Business 1 1
Others 5 4
S. holder 1 2 1
Male 5 8 3
Business 1
Others 1 2
S. holder 4 6 2
Total Result 16 19 7 1
 20

18

in customers’ minds even

16 when payment is processed through a third party.

5.Strongly Total Result

14 12
4
2
12 Your Sex
2
Your Profession
8
42.I expect that bKash will instill c
10 3 dence in customers’ minds even
1 payment is processed through a
4 party. 1.Strongly Agree
2 8 33 2.Agree
15 3.Neutral
2
6 9
4
2 18
4
1
3
2 2 14
2 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
42.I expect that bKash will instill confi-
dence in customers’ minds even when
payment is processed through a third
party. 1.Strongly Agree
2.Agree
3.Neutral
Count of 43.I find that bKash instills confidence in c 43.I find that bKash instills confidence in customers’ minds even when pa

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 2 6 3 1
Female 1 2 1
Others 2
S. holder 1 1
Male 1 4 2 1
Business 1 1 1
Others 1
S. holder 3 1
Urban 6 17 7 2
Female 4 7 3 1
Business 1 1
Others 3 5 1
S. holder 1 1 2
Male 2 10 4 1
Business 1
Others 1 2
S. holder 1 8 4
Total Result 8 23 10 3
 25

stomers’ minds even when

20 payment is processed through a third party.

5.Strongly Total Result

12
4
2
15 Your Sex
2
Your Profession
8
43.I find that bKash instills confiden
3 customers’ minds even when paym
1 processed through a third party.
4 1.Strongly Agree
1 10 33 2.Agree
15 3.Neutral
2
9
4
1 18
5
1
3
1 14
1 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
43.I find that bKash instills confidence in
customers’ minds even when payment is
processed through a third party.
1.Strongly Agree
2.Agree
3.Neutral
Count of 44.I expect that customers will feel confide 44.I expect that customers will feel confident to experience a smooth use

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 7 2 3
Female 3 1
Others 2
S. holder 1 1
Male 4 2 2
Business 1 1 1
Others 1
S. holder 3 1
Urban 11 14 3 3
Female 4 9 1 1
Business 1 1
Others 3 5 1
S. holder 1 3
Male 7 5 2 2
Business 1
Others 3
S. holder 4 5 1 2
Total Result 18 16 6 3
 20

18

nt to experience a smooth
16user experience with the bKash app 2.Agree4.Disagree/7.

5.Strongly Total Result

14 12
4
2
12 Your Sex
2
Your Profession
8
44.I expect that customers will feel
10 3 fident to experience a smooth user
1 perience with the bKash app
4 2.Agree4.Disagree/7. 1.Strongly Ag
2 8 33 2.Agree
15 3.Neutral
2
6 9
4
2 18
4
1
3
2 2 14
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
44.I expect that customers will feel con-
fident to experience a smooth user ex-
perience with the bKash app
2.Agree4.Disagree/7. 1.Strongly Agree
2.Agree
3.Neutral
Count of 45.I find that customers are confident to ex 45.I find that customers are confident to experience a smooth user exper

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 3 4 5
Female 2 1 1
Others 1 1
S. holder 1 1
Male 1 3 4
Business 1 2
Others 1
S. holder 1 2 1
Urban 4 15 10 3
Female 3 8 4
Business 1 1
Others 2 4 3
S. holder 1 3
Male 1 7 6 3
Business 1
Others 2 1
S. holder 1 5 5 2
Total Result 7 19 15 3
 20

18

perience a smooth user experience

16 with the bKash app 2.Agree4.Disagree/7.

5.Strongly Total Result

14 12
4
2
12 Your Sex
2
Your Profession
8
45.I find that customers are confiden
10 3 experience a smooth user experien
1 with the bKash app 2.Agree4.Disag
4 1.Strongly Agree
1 8 33 2.Agree
15 3.Neutral
2
6 9
4
1 18
4
1
3
1 2 14
1 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
45.I find that customers are confident to
experience a smooth user experience
with the bKash app 2.Agree4.Disagree/7.
1.Strongly Agree
2.Agree
3.Neutral
Count of 46.I expect that bKash will understand my ne46.I expect that bKash will understand my needs effectively when it is abo

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 8 1 3
Female 3 1
Others 2
S. holder 1 1
Male 5 1 2
Business 2 1
Others 1
S. holder 3 1
Urban 10 11 9 1
Female 6 6 3
Business 1 1
Others 4 3 2
S. holder 1 3
Male 4 5 6 1
Business 1
Others 2 1
S. holder 2 5 4 1
Total Result 18 12 12 1
 20

18

needs effectively when it 16

is about the bank to bKash money transfer.

5.Strongly Total Result

14 12
4
2
12 Your Sex
2
Your Profession
8
46.I expect that bKash will understa
10 3 my needs effectively when it is abou
1 bank to bKash money transfer. 1.Str
4 Agree
2 8 33 2.Agree
15 3.Neutral
2
6 9
4
2 18
4
1
3
2 2 14
2 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
46.I expect that bKash will understand
my needs effectively when it is about the
bank to bKash money transfer. 1.Strongly
Agree
2.Agree
3.Neutral
Count of 47.I find that bKash understands my needs ef47.I find that bKash understands my needs effectively when it is about th

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 5 1 5 1
Female 1 1 1 1
Others 1 1
S. holder 1 1
Male 4 4
Business 2 1
Others 1
S. holder 2 2
Urban 10 11 8 3
Female 5 5 3 2
Business 1 1
Others 3 3 2 1
S. holder 2 1 1
Male 5 6 5 1
Business 1
Others 2 1
S. holder 3 5 4 1
Total Result 15 12 13 4
 16

14
effectively when it is about the bank to bKash money transfer.

5.Strongly Total
12 Result
12
4
2
10
2 Your Sex
8 Your Profession
3 47.I find that bKash understands my
8 1 needs effectively when it is about th
bank to bKash money transfer. 1.Str
4 Agree
1 33 2.Agree
6 15 3.Neutral
2
9
4
4
1 18
1
3
1 2 14
1 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
47.I find that bKash understands my
needs effectively when it is about the
bank to bKash money transfer. 1.Strongly
Agree
2.Agree
3.Neutral
Count of 48.I expect that using bKash I will transfer 48.I expect that using bKash I will transfer money to other Mobile Financi

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 7 2 3
Female 3 1
Others 2
S. holder 1 1
Male 4 2 2
Business 1 1 1
Others 1
S. holder 3 1
Urban 12 11 7 1
Female 6 6 3
Business 1 1
Others 4 5
S. holder 2 2
Male 6 5 4 1
Business 1
Others 2 1
S. holder 4 4 3 1
Total Result 19 13 10 1
 20

18

money to other Mobile Financial Services apps when in need.

16
5.Strongly Total Result
12
14
4
2
12 2 Your Sex
8 Your Profession
3 48.I expect that using bKash I will tra
10 1 money to other Mobile Financial Ser
4 apps when in need. 1.Strongly Agre
2 33 2.Agree
8
15 3.Neutral
2
6 9
4
2 18
4 1
3
2 14
2
2 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
48.I expect that using bKash I will transfer
money to other Mobile Financial Services
apps when in need. 1.Strongly Agree
2.Agree
3.Neutral
Count of 49.I find that using bKash I can transfer mo 49.I find that using bKash I can transfer money to other Mobile Financial

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 4 4 2
Female 1 2 1
Others 2
S. holder 1 1
Male 3 2 1
Business 1 1
Others 1
S. holder 2 1
Urban 6 12 9 2
Female 4 7 2 1
Business 1 1
Others 2 5 1
S. holder 2 1 1
Male 2 5 7 1
Business 1
Others 1 2
S. holder 1 2 7 1
Total Result 10 16 11 2
 18

16

ney to other Mobile Financial Services apps when in need.

14
5.Strongly Total Result
2 12
4
12
2
2 Your Sex
2 10 8 Your Profession
1 3 49.I find that using bKash I can trans
1 money to other Mobile Financial Ser
1 8 4 apps when in need. 1.Strongly Agre
4 33 2.Agree
1 15 3.Neutral
6 2
1 9
4
3 4 18
1
3
3 2 14
6 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
49.I find that using bKash I can transfer
money to other Mobile Financial Services
apps when in need. 1.Strongly Agree
2.Agree
3.Neutral
Count of 50.I expect that bKash services will effecti 50.I expect that bKash services will effectively help me save money when

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 6 2 4
Female 3 1
Others 2
S. holder 1 1
Male 3 2 3
Business 1 1 1
Others 1
S. holder 2 1 1
Urban 13 10 5 3
Female 7 4 3 1
Business 1 1
Others 5 2 1 1
S. holder 1 1 2
Male 6 6 2 2
Business 1
Others 2 1
S. holder 4 6 2
Total Result 19 12 9 3
 20

18

ely help me save money when making financial transactions.

16
5.Strongly Total Result
12
14
4
2
12 2 Your Sex
8 Your Profession
3 50.I expect that bKash services will
10 1 tively help me save money when ma
4 financial transactions. 1.Strongly Ag
2 33 2.Agree
8
15 3.Neutral
2
6 9
4
2 18
4 1
3
2 14
2
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
50.I expect that bKash services will effec-
tively help me save money when making
financial transactions. 1.Strongly Agree
2.Agree
3.Neutral
Count of 51.I find that bKash services effectively hel 51.I find that bKash services effectively help me save money when makin

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 1 4 3 3
Female 1 1 2
Others 1 1
S. holder 1 1
Male 3 3 1
Business 1 1
Others 1
S. holder 2 1 1
Urban 4 14 9 1
Female 2 7 4
Business 1 1
Others 2 4 2
S. holder 2 1
Male 2 7 5 1
Business 1
Others 1 2
S. holder 1 4 5 1
Total Result 5 18 12 4
 20

18

p me save money when making financial transactions.

16
5.Strongly Total Result
1 12
14
4
2
12 2 Your Sex
1 8 Your Profession
1 3 51.I find that bKash services effec
10 1 help me save money when makin
4 nancial transactions. 1.Strongly A
5 33 2.Agree
8
2 15 3.Neutral
2
1 6 9
1 4
3 18
4 1
3
3 14
2
6 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
51.I find that bKash services effectively
help me save money when making fi-
nancial transactions. 1.Strongly Agree
2.Agree
3.Neutral
Count of 52.I expect that bKash app design will provi 52.I expect that bKash app design will provide a smooth operating experi

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 8 1 3
Female 3 1
Others 2
S. holder 1 1
Male 5 1 2
Business 2 1
Others 1
S. holder 3 1
Urban 13 9 5 4
Female 6 6 2 1
Business 1 1
Others 4 4 1
S. holder 2 1 1
Male 7 3 3 3
Business 1
Others 3
S. holder 4 3 3 2
Total Result 21 10 8 4
 25

ide a smooth operating experience for me.

20
5.Strongly Total Result
12
4
2
2
15 8 Your Sex
3 Your Profession
1 52.I expect that bKash app design
provide a smooth operating exper
4
for me. 1.Strongly Agree
2 33
2.Agree
10 15
3.Neutral
2
9
4
2 18
5 1
3
2 14
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
52.I expect that bKash app design will
provide a smooth operating experience
for me. 1.Strongly Agree
2.Agree
3.Neutral
Count of 53.I find that bKash app design provides a s 53.I find that bKash app design provides a smooth operating experience

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 2 3 6 1
Female 1 1 1 1
Others 1 1
S. holder 1 1
Male 1 2 5
Business 1 2
Others 1
S. holder 2 2
Urban 8 11 10 2
Female 2 6 5 1
Business 1 1
Others 2 4 2 1
S. holder 1 2
Male 6 5 5 1
Business 1
Others 2 1
S. holder 4 4 4 1
Total Result 10 14 16 3
 18

16
smooth operating experience for me.

5.Strongly Total
14 Result
12
4
12 2
2
8 Your Sex
10 3 Your Profession
1 53.I find that bKash app design pro
a smooth operating experience for
4
8 1.Strongly Agree
2 33
2.Agree
1 15
3.Neutral
2
6
9
1 4
1 18
4
1
3
1 2 14
2 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
53.I find that bKash app design provides
a smooth operating experience for me.
1.Strongly Agree
2.Agree
3.Neutral
Count of 54.I expect that bKash will continuously upgr54.I expect that bKash will continuously upgrade the interface with more o

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 8 1 3
Female 3 1
Others 2
S. holder 1 1
Male 5 1 2
Business 1 1 1
Others 1
S. holder 4
Urban 11 13 5 1
Female 7 8
Business 1 1
Others 4 5
S. holder 2 2
Male 4 5 5 1
Business 1
Others 3
S. holder 4 2 4 1
Total Result 19 14 8 1
 20

18

grade the interface with more

16 options which will address my needs better than before.

5.Strongly Total Result

14 12
4
2
12 Your Sex
2
Your Profession
8
54.I expect that bKash will continuo
10 3 upgrade the interface with more op
1 which will address my needs bette
4 before. 1.Strongly Agree
3 8 33 2.Agree
15 3.Neutral
2
6 9
4
3 18
4
1
3
3 2 14
3 45

0
Sub-urban/Rural Urban Total Result
Your Sex
Your Profession
54.I expect that bKash will continuously
upgrade the interface with more options
which will address my needs better than
before. 1.Strongly Agree
2.Agree
3.Neutral
Count of 55.I find that bKash continuously upgrades t 55.I find that bKash continuously upgrades the interface with more option

Your Location Your Sex Your Prof1.Strongly 2.Agree 3.Neutral 4.Disag

Sub-urban/Rural 2 6 4
Female 1 1 2
Others 1 1
S. holder 1 1
Male 1 5 2
Business 2 1
Others 1
S. holder 1 3
Urban 9 12 9 1
Female 5 6 2 1
Business 1 1
Others 4 3 1 1
S. holder 2 1
Male 4 6 7
Business 1
Others 1 2
S. holder 3 4 6
Total Result 11 18 13 1
 20

18

the interface with more options

16 that address my needs better than before.

5.Strongly Total Result

14 12
4
2
12 Your Sex
2
Your Profession
8
55.I find that bKash continuously
10 3 grades the interface with more op
1 that address my needs better tha
4 fore. 1.Strongly Agree
2 8 33 2.Agree
1 15 3.Neutral
2
6 9
1 4
1 18
4
1
3
1 2 14
2 45

0
Sub-urban/Rural Urban Total Result
 Your Sex
Your Profession
55.I find that bKash continuously up-
grades the interface with more options
that address my needs better than be-
fore. 1.Strongly Agree
2.Agree
3.Neutral