1st INTERNAL ASSESMENT, LAW OF CRIME

NEGOTIATION INTERNAL
(For Requesting Party: Mrs. Kapoor )

TEAM NAME
SHRUTI KHATRI & ARYA KAILABAG

COURSE: B.B.A. LL.B

PRN: 19010422019 & 19010422011
SECTION: “C”
SUBJECT: ALTERNATIVE DISPUTE RESOLUTION
INTERNAL: NEGOTIATION PLAN (DAY 4)
SUBMITTED TO: MISS NUVITA KALRA

1
GOALS & OBJECTIVES

To reach an amicable mutually beneficial solution and resolve all the issues between Mrs.
Kapoor and Bakecart to settle the dispute. 

STRATEGIC STRONG POINTS:

1. Mrs. Kapoor has been passionate about baking since her childhood but she was not
able to pursue her dreams due to financial constraints and after making some savings
she was able to pursue her dreams.
2. Due to the fact that the products were purchased for baking, there is no reason to
check or return defective products without using them and checking if they are
working or not .
3. There is only one equipment that does not work out of three because that particular
equipment has a definite working mode that is different from the other two.
4. In addition, they didn't respond to Mrs. Kapoor's grievances on email or by phone
even after contacting after months.
5. Cross-checking a product by a company is the duty of whether a product is working
properly is the seller/company's responsibility.

STRATEGIC WEAK POINTS:

1. It is the duty of a customer to be aware about the product policies as well the terms
while purchasing a product.
2. The customer should know how to use the delivered product with due & care at least
when it is purchased.
3. It is the responsibility of the customer to read the products booklet before using it.
4. The customer should be aware about the expiry dates of returning of the product.

2
UNDERLYING NEED & INTEREST:

1. It would be financially difficult for Mrs. Kapoor to purchase these utensils multiple
times from her savings.
2. In starting a bakery business, every utensil is important, and it can be detrimental to
her business if she uses a defective product.
3. To consider the return of defective utensil by settling in money or exchanging the
defective utensil.
4. To consider, your website should offer me an ample amount of offers if I need to buy
a product in the future.

BATNA

To proceed with the process of mediation for the settlement of the dispute between Mrs.
Kapoor and Bakecart.

WATNA

To approach the consumer forum if the settlement does not take place between the parties.