COVID Safety film for Quality department

Shot descriptions and flow Props and People requirement Location

Segment A

Step-1 Pre-screening 2 patients Entrance near security

People checked for mask Car booth
1 Security guard

Concierge area to Help

Vulnerable patient being assisted Wheel chair desk
with wheel chair 3 staff from concierge team
1 elderly patient
1 attender

Step2 Screening Help Desk and screening

Registration Registration desk with chairs area
Temperature check Thermal scanner
Registration forms and bands
2 paramedics
Help Desk and screening
Attenders are given green band if 1 attender area
found normal 1 paramedic
Green band

Step-3 Establishing two types of

patients
Patient identified with flu-like
symptoms
Patients with no flu-like
symptoms
Screening area
Journey of 1 patient
Patients with no flu-like 1 attender
symptoms Thermal scanner
Gets a white band White band
2 paramedics

Way to OPD
Shown way to OPD by lift 2 Paramedics
Nursing assessment done 1 nurse OPD
Waiting in OPD Few patients and staff

Screening area
Journey of 1 patient
Patient with Flu-like Symptoms 1 attender
Gets a red band 2 Paramedics
 1 nurse

Flu clinic
Taken to Flu-clinic Few patients and staff
Establishing two doc rooms - for 2 paramedics
paediatric and adults 2 doctors
Swab test Swab test kit
Sent to home till test results 1 Security

Segment B
Establishing Covid +ve patient
Establishing Emergency

Establish the separate procedure

place for covid patient and non
covid patient in ER

Covid + positive patient (stable) 1 Patient Emergency Room

Goes to isolated emergency 1 Attender
directly by Security’s guidance 1 Security guard
Goes to the reception area 1 paramedic
Attended by a doctor and 1 doctor
paramedic 1 non-medical staff
Forms are filled Pulse oxy meter
Vitals checked Thermal scanner
CT scan for Chest taken Home quarantine kit
If patient is stable – will be CT scan operator & Radiologist Radiology area
suggested for a home quarantine
solution

Covid + positive patient

(unstable) 1 patient ER Reception
Shots establishing admission at 1 attender
ER 1 paramedic
Admission procedure is taken 1 non-medical staff
care with room allocation,
advance and insurance details
Code green followed to take the 1 patient All the way from ER to
patient from ER to covid ward 2 paramedics admission at 9 or 10 floor
(9th and 10th floor) 2 security guards
2 cleaning staff
1 pulseoxy meter

ICU or quarantine support

according to the need of the
patient

General Emergency
Patient taken through the back 1 Ambulance Ambulance bay to ER
gate to suspect emergency room 2 ambulance staff
Stabilised 1 patient
Also isolated 1 attender
Necessary actions if suspected 1 doctor
for COVID after stabilisation of 1 paramedic
the patient

Segment C
Covid safety protocals

Separate ER for covid positive 2 different ER’s Emergency Rooms

and other patients

Separate treatment and care Different scan machines, ICUs, ICUs, Radiology Areas, OTs
areas, radiology area, ICUs and Operation Theatres
OT for COVID and non COVID
patients

COVID patients kept only in 9th Covid ward 9th / 10th floors
and 10th floor Some Staff in PPE

Barrier nursing is strictly adhered Nurses in PPE and without PPE 9th floor and another non
by nursing team covid floor

Healthcare staff for COVID and Paramedics / Security COVID ward

non COVID patients are separate.
They even stay at Nurses with and without PPE at Rest room
Separate facilities when not on rest room
duty

Separate ambulances for COVID 4 ambulances and ambulance Ambulance bay

and non-COVID patient staff
transportation

No Attenders allowed to 1 patient Isolation ER Reception

accompany COVID patients 1 security guard
beyond ER reception 1 attender
1 Staff
Predefined SOPs being followed 9th / 10th floor
for COVID treatment

Segment D
Covid safety measures

Regular sanitization of hands 1 sanitizer Emergency desk

1 Nurse

Social distancing at all common OPD areas with some patients OPD
areas and staff

Minimal patients allowed on OPD with some patients and OPD

each floor staff

Sanitization of consulting rooms 1 cleaning staff with spray and Consultation room
cleaning materials

Online consultation facility 1 mobile

1 doctor

Online access to medical reports 1 Laptop

Provision of all major digital Finance staff Cash counter

payment methods 1 card machine
1 attender

Sanitization of common areas Cleaning staff with spray and Staircase / Lobby
once in 2 hours other cleaning materials

Cleaning of AC ducts using robots AC cleaning robot OT / ICU

in high risk areas (OT, ICU) 1 operator

Usage of UV blasters UV Blaster Consultation room

No shared AC units between any Patient room / ward

2 rooms

Fogging patient ward after Spray / fogging machine Patient room / ward
patient vacates 1 Operator

Best-in-class PPE provided to all Montage

medical staff

Food being served in disposable Food packages 9th / 10th floor

containers 1 staff
1 Dustbin
1 Patient
Disposable linens used across Patient cloths ER or 9th/10th floor
COVID areas (Donning & Doffing) 2 paramedics