YASH PALLICHA

LEARNING & DEVELOPMENT PROFESSIONAL

Location: Singapore | Contact No: +65 83582140 | Email: yash.pallicha@gmail.com | linkedin.com/in/yash-p-a761059

PROFILE SUMMARY
As an experienced and accomplished learning and development professional, I have a proven track record in designing and delivering
effective training programs for diverse audiences. I possess expertise in needs analysis, curriculum development, and program
evaluation, and am a strong leader with the ability to drive engagement and collaboration across teams. I am committed to fostering a
culture of continuous learning and development, and am adept at providing leadership, support, counseling, and special training for
objective attainment. I specialize in designing custom e-learning solutions using a variety of tools, and have worked with global
organizations such as Apple, Accenture, Amazon and Coinbase. As a L&D professional, I bring a wealth of experience and skills to
the table that will enable me to make significant contributions to any organization.

CORE COMPETENCIES
● Proven experience in identifying and addressing learning needs, designing, delivering, and evaluating diverse learning
programs resulting in improved employee performance and productivity.
● Strong program management skills, including proficiency in program review and accreditation program design resulting in
more effective and efficient training programs.
● Expertise in designing learning frameworks, mapping learning journeys, and designing competency frameworks resulting in a
more comprehensive and aligned learning strategy.
● Proficient in building digital libraries, authoring e-learning courses, and managing various learning management systems
resulting in a more accessible and effective training experience.
● Strong leadership skills with experience leading complex collaborative efforts, building a skilled and motivated team, and
managing a team of L&D professionals.
● Proven ability in developing and implementing blended learning strategies utilizing a variety of instructional methods such as
online, classroom, and on-the-job training resulting in a more engaging and effective learning experience.
● Strong analytical and problem-solving skills with the ability to measure and evaluate the impact and effectiveness of learning
programs resulting in ongoing improvements to training strategies.
● Experience in creating and delivering leadership development programs and coaching senior leaders resulting in improved
leadership capabilities and performance.
● Strong budget management and vendor management experience resulting in a more cost-effective and high-quality training
experience.
● Experience in creating and delivering compliance and regulatory training programs ensuring compliance with industry
standards and regulations.
SKILLS HIGHLIGHTS
Learning & Development Instructional Design Program Planning & Development
Leadership Development Career Planning Learning Management Systems
Talent Management Coordination & Collaboration Mentorship & Training
Gamification Training Effectiveness Management Assessment Center
Learning effectiveness measurement Vendor Management Training needs identification
Creative Learning Strategies Performance Management Assessment centers design and management
Employee Engagement Change Management e-learning design
Technical Skills: Articulate 360, Cornerstone LMS, Workday HRIS, Epiplex, Skillsoft LMS
EDUCATION
Bachelor of Commerce | Symbiosis Institute Commerce & Arts, Pune University 2007
CERTIFICATIONS
● Certificate in Instructional Design – e-learning | ATD Nov 2022
● CELTA – Certificate of English Language Teaching to Adults | Cambridge University London Feb 2008
● CLDM – Certified Learning & Development Manager | Carlton Advanced Management Institute Dec 2016
● CLDP – Certified Learning and Development Professional | AON Hewitt Dec 2017
● Certified Sales Trainer | Reality Training UK Dec 2012
● Foundation Course in Transactional Analysis | Institute for Counseling & Transactional Analysis Sep 2014
● Trainer Excellence Program | Dale Carnegie Training Aug 2013
Page 1 of 4
 PROFESSIONAL EXPERIENCE
Learning & Development Program Manager APAC & EMEA | Coinbase Singapore PTE Feb 2022 – Present
As the first international hire on the Learning and Development team, I successfully managed the development and implementation of
comprehensive Learning & Development initiatives for the APAC and EMEA regions. These initiatives resulted in improved
performance, productivity, and job satisfaction for all employees, managers, and leaders across the organization. Through my
leadership, I played a critical role in ensuring that all employees were equipped with the necessary skills and knowledge to excel in
their roles, leading to a more effective and efficient workforce.

● Design, develop and implement leadership development programs, high potential programs, and leadership coaching sessions,
resulting in an overall satisfaction rate of over 90% among participants and a 15% improvement in employee engagement.
● Created and maintained a leadership development curriculum that is current, relevant, and responsive to the changing needs of the
organization, resulting in a 25% increase in enrollment in leadership development programs.
● Assess and enhance programs based on effectiveness measurements resulting in a 25% increase in the number of participants
achieving their learning objectives.
● Manage the regional training budget and spend, resulting in a 20% cost savings by identifying local training providers and
educational tie-ups.
● Ensure compliance and regulatory training are covered for all employees across all international regions, resulting in 100%
compliance with all regulatory requirements.
Key Accomplishments
→ Successfully launched a comprehensive remote New Hire Orientation program, "Starting Block," for all international hires
across all levels and functions, resulting in a 10% decrease in time to productivity for new hires.
→ Designed and developed e-learning courses to increase understanding of the Crypto ecosystem, resulting in a 67% increase in
Crypto Understanding across the organization.
→ Implemented social learning initiatives, such as "Lunch and Learn" and "Crypto Talks," to foster a crypto-forward culture
across international teams, resulting in a 20% increase in employee engagement in crypto-related activities.
→ Designed and launched an internal coaching initiative, "Coach Hub" pairing internal leaders with high-potential employees
for 1:1 mentorship, resulting in a 15% increase in employee retention.
→ Developed an e-learning program to equip managers with skills to lead global cross-cultural teams, resulting in a 95%
positive feedback and 92% take-up rate.

Learning & Development Partner | Apple Southeast Asia May 2021 – Feb 2022
Led the implementation of comprehensive talent development programs for Apple's Pacific Operations team, resulting in improved
performance, productivity, and job satisfaction. Acted as a driving force for Learning & Development initiatives for the Pacific
Operations team, resulting in a more effective and efficient workforce..

● Led the development and implementation of targeted training programs for regional leadership teams, resulting in improved
performance and productivity.
● Managed and streamlined the Graduate Acceleration Program, resulting in a more effective talent development pipeline.
● Pioneered the digital transformation of the New Hire onboarding & Induction experience for Pacific Operations, resulting in a
more efficient and effective process for managers, specialists, and graduate hires.
● Created customized learning journeys for managers and specialists, resulting in improved leadership capabilities and performance.
● Partnered with Apple university to roll out program level changes across training offerings, resulting in a more cohesive and
effective training experience.

Key Accomplishments
→ Transformed the Graduate Acceleration Program from an in-person to a remote learning experience by designing e-learning
courses, adding virtual meetups and recorded leadership connects, resulting in a 88% satisfaction rate among participants.
→ Developed an end-to-end learning effectiveness dashboard to measure employee learning metrics, such as completion rates,
test scores, and knowledge retention.
→ Created an in-person training program for recruiting successfully at Apple, using the company's hiring guidelines and
assessment center methodologies, resulting in an increase in the number of successful hires.
→ Built a digital library for subject matter experts of various functions to disseminate training during product launches, leading
to an increase in adoption rate by 32%.
→ Designed and circulated a quarterly newsletter called "Learning Bytes" to inform operations teams about learning programs
and self-development opportunities, resulting in increased engagement and participation in learning initiatives.
→ Launched a monthly podcast called "Elevate" for managers and senior managers to learn about the Apple way of doing
things, resulting in improved understanding and alignment with company values and strategies.

Page 2 of 4
Capability Development Manager | Accenture Feb 2020 – Apr 2021
Led the Capability Development Team for Accenture Operations across Five locations, providing strategic direction, budget planning
and overall program management of Growth Initiatives, and Performance Improvement interventions.

● Developed and implemented highly successful employee training programs that resulted in exceptional client satisfaction and
improved job performance for a major ecommerce client.
● Created and program-managed the MLEP leadership development program, resulting in a substantial increase in the number of
promoted employees.
● Collaborated with other departments to design a comprehensive remote onboarding program that effectively reduced new
employee turnover during the Covid-19 pandemic.
● Partnered with various stakeholders to create talent strategies, identifying business-specific roles, identifying skill deficits,
assessing hiring capability, and developing bridge programs to address performance-related gaps.
Key Accomplishments
→ Designed a micro learning library called “How to Series” to enable first time managers to learn essential skills required to
lead teams
→ Transformed the onboarding program to a virtual onboarding program, saving $210K annually and increasing the
engagement by 27%. Saved $40K by designing an internal onboarding portal using SharePoint to track self-enrolment and
attendance.
→ Led a Team Leader Selection and Incubation program covering 6000+ team leaders across 21 locations, covering 5 different
languages yielding engagement score increase of 37% while achieving satisfaction scores of 9+ and being rated as the most
effective leadership development program across all Accenture practices.

Level 5 Training Manager | Amazon July 2018 – Feb 2020

Led the development and implementation of a comprehensive training program for Shipping and Delivery Services in India, resulting
in improved performance and productivity across all sites. played a key role in the successful launch of Amazon Restaurants in India,
and in building an effective training program for Amazon's I have Time platform.

● Led a team of trainers and instructional designers, as well as worked with external trainers and vendors as needed, resulting in a
more skilled and motivated training team.
● Designed and developed impactful training programs that addressed specific skill gaps and knowledge deficits, aligned with
Amazon's goals and objectives, resulting in improved performance and productivity among employees.
● Maintained training and compliance standards prescribed by the Amazon Knowledge Centre, ensuring that all training programs
met the highest quality standards.
● Oversaw multiple projects and learning interventions running simultaneously through the Amazon learning center, resulting in a
more efficient and effective delivery of training programs.
Growth Path
● SDS Learning & Development Manager
● CS Learning & Development Manager
Key Awards
→ Received the Amazon Torch Bearer Award.
→ Received the Amazon Super Director Award.
Key Accomplishments
→ Program-managed the roll-out of Virtual ILT, on-the-job training, and graduation period for front-line associates, resulting in
a consistent 86% throughput across 6 quarters and bringing them up the learning curve to achieve CS India Floor goals.
→ Contributed to the successful launch of the Amazon Restaurants Pilot program in India, maintaining a 95% satisfaction rate
among learners.
→ Successfully launched a communication toolkit for all customer service employees, consisting of in-class training sessions as
well as e-learning sessions, resulting in improved understanding of communication trends across various customer lines.

Senior Manager L&D | Syntel Pvt Ltd (Now known as ATOS Syntel) Jan 2015 – July 2018
Led the learning and development function with a team of 17 members across 2 locations, conceptualized, planned & implemented
various interventions and outlined the learning strategy for the organization.

● Developed a comprehensive leadership development strategy to address identified needs across the organization, resulting in
improved leadership capabilities and performance.
● Continuously evaluated the effectiveness of leadership development programs and stayed current on the latest research and trends
in leadership development, resulting in a more cutting-edge and effective approach to leadership development.
Growth Path
● Sr Learning & Development Manager | Jul 17 – Jul 18
● Learning & Development Manager | Jan 15- Jul 17

Page 3 of 4
Key Awards
→ CEO’s Special Mention
→ Employee of the Year 2017
→ Employee of the Quarter 2018 Q2
Key Accomplishments
→ Developed comprehensive learning tracks for role preparation and progression across 5 levels within the organization,
resulting in a 37% increase in career development opportunities for employees and driving improved performance and
productivity.
→ Regularly evaluated the impact of training programs and interventions, and made adjustments to ensure continued
effectiveness and improvement, resulting in an 27% increase in employee skills and knowledge.
→ Led the certification process for trainers and continuously developed team members, resulting in a highly skilled and
effective training team with a 53% increase in trainer proficiency.

Assistant Manager L&D | Tech Mahindra Business Services (Formerly - Hutchison 3 Global Services) June 2013 – Jan 2015
Led Sales and Retention training team for Hutchison 3 Global Services, designed and created learning curriculums and intervention
to boost sales conversions.

● Developed and implemented a cutting-edge Competency Evaluation Assessment center for Tech Mahindra Business Services,
resulting in significant improvements in employee selection and performance across Sales, Customer Service, and Retention
teams.
● Conducted regular evaluations of training and development programs, utilizing advanced tracking methods, progress reviews, and
ROI techniques to continuously improve the effectiveness of training strategies and programs.
● Expertly administered the assessment center for employee selection for Sales, Customer Service and Retentions Teams, resulting
in a highly skilled and capable workforce.
● Continuously updated and refined the operational definitions and processes of the assessment center through calibration inputs,
cross audits, and evaluations to ensure a superior and efficient assessment process.
Key Awards
→ Distinctive Achiever 2014
Key Accomplishments
→ Led strategic initiatives which reduced hiring defects by 33.27% in Sales and 31.14% in Customer Retention and gave a
training throughput increase of 17.27%.
→ Drove the rollout of a training intervention for the care teams with an NPS improvement of 40% awarded a Quarterly award
in 2013 for this initiative.

Deputy Manager Training | WNS Global Services (Travelocity) Sep 2010 – May 2013
Assumed responsibility for leading training & development for the Travelocity managed a span of 1200 employees across 5 global
locations with a team size of 12 trainers and 2 coordinators.

● Managed the design and execution of training modules, including performance feedback management, emotional intelligence in
the workplace, high-performance work leadership, diversity and inclusion in the workplace, HR for non-HR professionals, and
onboarding tools and techniques.
● Developed a comprehensive mapping of competencies across executive and supervisory roles for Travelocity.
● Conducted thorough analysis of training needs for continuous agent development and new hire training.
Growth Path
● Deputy Manager Training | Oct 2011 - May 2013
● Assistant Manager | Sep 2010 - Oct 2011
Key Accomplishments
→ Significantly improved the departments performance indicators- 50% improvement within 6 months
→ Implemented tracking and accountability controls to ensure follow through of all processing requirements and aligned
technical training drastically improving retention 100%

ADDITIONAL EXPERIENCE
● Manager L&D | Mindspace Human Capital Dec 2007 – Sep 2009
● Lead L&D Specialist | IBM May 2007 – Dec 2007
● Customer Service Associate | Wipro SpectraMind May 2004 – Apr 2005
● Independent Consulting Tenure May 2005 – Apr 2007 & Sep 2009 – Sep 2010

Page 4 of 4