Listening

BARCELONA CITY TOURS

1 What do you know about Barcelona? What attractions could you include on a city
tour? Compare your ideas with a partner.

2 Read about the Barcelona tours. Match the tours 1-3 to the items a-f. Which tour
would you like to go on?

a a free show d a qui z _

b visits to religious buildings _ e a UNESCO World Heritage site _
c shopping_ f visit to an art museum

Barcelona tours
Our tour guides are experienced, informative and
fun! Tailored tours for large groups available.
1 Gothic history tour: Visit Barcelona's old town
and see the beautiful Gothic basilica of Santa Maria
del Mar. Complete the tour with tapas in one of
Barcelona's stylish cafes. This tour lasts two hours
and includes a history quiz!
2 Gaudl tour: This architectural tour includes
buildings designed by the well-known Catalan
architect with free time for checking out Barcelona's
designer stores. Then take a relaxing walk in
Gaudi's fabulous park, Pare Guell, a UNESCO
World Heritage site. Four-hour tour including a
€5.00 shopping voucher!
3 Montjuic tour: See the Best Romanesque art
museum in Europe and enjoy modern works of
art at the Mir6 Foundation. Take advantage of
spectacular views of Barcelona from Montjuic
hill. Enjoy an optional dinner at a theme 'village'
with replicas of Spain's most famous buildings or
go shopping in the former bullring. The evening
ends with a free music and light show at the Magic
Fountains. One-day tour.

3 l))tfM Listen to a Barcelona tour and answer the questions.

1 Which tour is it?
2 What are the four places that are mentioned?
3 What can't the wo man find?

4 m Listen again and complete the sentences and questions 1-6.

1 Here we are! As you ___ , the former bullring was made into a shopping centre not
very long ago.
2 Plaza Arenas is now _ __ Arenas.
3 That's a ___ . The British architect, Richard Rogers, renovated it.
4 Would you like to ___ now into the art gallery?
5 Right, ___ and see their collection of Romanesque Art.
6 ___ your art tickets please?
5 IUttM Listen to another tour and answer the questions.
1 Which tour is it?
2 What kind(s) of questions do the visitors ask?
3 When was the basilica completed?
6 I»J Read the sentences. Listen again and circle the option(s) in italics you hear.
1 1 Can /Is it OK if I take a few photos?
2 Sure, 2 go ahead I no problem but no flash please.
3 lt only took 345/ 55 years to build, which was 4 very slow I incredibly fast for
Medieval times.
4 The windows date from the 5 15th to 18th /16th to 19th centuries.
5 6 Excuse me I Hey, where is the 7 toilet I restroom?
6 Here. 8 Mind I Be careful of the step as you go.

7 Complete the Professional skills with the expressions in the box.

3-9 days all meals extra charge Friday evening major cities
printed information short tour short visits and all-day
specialist knowledge special needs

1 Offer tours to ___ like London, Paris or Rome.

2 Design city *package tours for ___ .
3 Find out if participants have any ___ beforehand, e.g. problems with mobility.
4 Start the tour on a to make the most of weekend activities.
5 Offer an additional ___ in a nearby city either before or after the main tour.
6 Don't include ___. Some people don't want to always eat with the group.
7 Include both _ _ _ excursions, sightseeing, some meals and social activities. But
leave some free time.
8 Make sure participants know the full cost and which activities have. an _ _ _.
9 Use local tour guides for ___ .
10 Give out maps and ___.
*package tour =American English, package holiday = British English

8 The Professional skills 1-1 0 in Exercise 7 are for designing tours for American
tourists. Which skills would work well for people from your country and which
would be different? Why? Compare your ideas with a partner.

Speaking
PROPOSING A WORLD HERITAGE SITE

9 Work in pairs or groups of four. Student A turn to File 7, page 1 03. Student B turn
to File 15, page 105.
CASE STUDY
DESIGN A PACKAGE
Aim : To redesign a one-week musical package tour.
Read about an Austrian tour company and its musical package tours.
Listen to feedback on tour products from customers and employees. Capital city Vienna, home of the
Viennese waltz
Read about and analyse a competitors' tour package in Austria. Population over eight million
Plan a more competitive package tour. Geographical Austrian Alps w ith
features high peaks, mountain
grasslands
Europa Cultural Tours Austrian Mozart, Haydn,
composers Schubert, Johann,
1 Read about the tours Strauss (son), Mahler

offered by Austrian tour

operator Europa Cultural AUSTRIA
Tours (ECT). The company
was successful in the past
but is now losing money.
Why do you think this is?
Compare your ideas with a
partner. Think about •..
1 Organization: length of tours,
activities and t o ur guides.
2 Products: classical o r too
commercial?
3 Price: too high/low?
4 Target market: seniors/
families/couples/singles?

Europa Cultural Tours

The Danube Festival: A festival of
music and poetry and an opportunity
to hear international singers and
pianists in six days! We offer private
concerts on this all-inclusive package:
flights, accommodation, meals and
concert tickets included. Choice of
hotel accommodation or cruise. Enjoy
Austrian scenery from the comfort of
a river cruise, with 12 concerts at the
Mozarteum concert hall! Or do the
walking tour, staying in four-star hotels,
walking in the morning and attending
six concerts in the afternoons.
Price: €3,810 pp cabin for two, €4,600
pp single cabin; walking tour - €1 ,630
pp. Suitable for couples, singles and
senior citizens (under 75).
Salzburg summer festival: Enjoy
three operas and three concerts at the
world's best music festival in five days.
This cultural tour includes music talks
and excursions in the charming city of
Salzburg - see the best art, architecture
and scenery in Austria! Can be booked
on its own or together with The Danube
Festival.
Price: €3,980 pp.
Luxury hotel with
river views. Package
includes flights to
Munich from major
cities.
Feedback from customers and employees
......................................................................................................................................................................................................................................

2 l»t!OW listen to two customers and an employee from ECT. What are their
criticisms of the package tours? listen again and tick (.1) your recommendations.
1 offer more classical tours 6 _be more transparent about
2 _ employ more experienced guides extra costs
3 leave more time for senior citizens to rest 7 -give guides more training
4 _increase the amount of walking 8 _include more time for shopping
5 _ book more expensive 9 _ lower prices
accommodation 1 0 _offer tours for younger people

The competition
................................................................................

3 Work in pairs. Read about the two most popular tours that ECT's competitor,
Melody Tours, has on offer. Compare your information and answer the questions.
Student A look at the tour information below. Student B look at the tour
information in File 33, page 11 0.

1 Which company offers the most expensive 4 What kind of people do you think
tour(s)? book with ECT?
2 Which company offers tours of film 5 What kind of people do you think
locations? book with Melody Tours? Why do
3 Which tour offers the best value for money? you think they are successful?

Sound of Music Bus Tour ~

Come to our charming city of Salzburg where
Mozart was born and where the film The ~
Sound of Music was made in 1965. Over
five days our friendly guide, Andreas, and
driver, Stefanie, show you the film locations:
the convent where the film starts, Mirabell
alodv Tours
Gardens, Leopoldskron Palace, the residence of the Von Trapp family,
the romantic Hellbrunn Palace and many more locations! Highlight
of the tour is the building of the wedding scene in the picturesque
village of Mondsee. Listen to the songs of the film at our musical
theatre dinner. Fun for singles, couples and all the family!
Optional musical theatre dinner: €60, children half-price!
Accommodation: five nights, three-star hotel; single, double or family
The Sound of Music was a popular
rooms available, breakfast included
Hollywood musical film based on
Price: €750/€950/€1, 150 depending on room type the story of the Von Trapp family.

4 Work in pairs or small groups. Design a NEW competitive

five-day musical package tour in Austria for ECT. Decide who
the tour is for and how you will advertise it. Give your tour a
name and include these points:

1 accommodation (type and price) 5 information about tour all-inclusive architecture art
2 travel and all transfers guides babysitter building
6 social activities entertainment gratuity
3 concerts (how many and when?)
7 an optional post-tour in harbour historic island
4 excursions (include one short tour
Austria lounger resort
and an all-day tour)
sandy snorkelling tailored
8 total cost
transfers tropical
5 Present your tour to the class. See DVD-ROM Mini-dictionary