UNIT 13

SUGGESTING
TOUR PROGRAMS
Objective
After the lesson the students should be able:
 To ask suggestion on Bali and beyond tour programs
 To give suggestions on Bali and beyond tour programs

13.1 Conversation
Mr and Mrs Hill are in Spain for the first time. Listen to their conversation
with Miss Lorca in one of the Tourist Information Offices in Barcelona.
Lorca : Good morning. Can I help you?
Mr. Hill : Yes, we’re staying a few days and then we’re visiting Madrid.
Could you give us some advice about things to do here?
Lorca : With pleasure. Let me tell you some of the things to do and then
I’ll give you some brochures and recommend some guide books
as well.
Mr. Hill : Thank you.
Lorca : You’d like to go sightseeing first. I expect. Why not have a walk
down Las Ramblas before you do anything else? You’ll get the
atmosphere of the town there. There are pavement cafes where
you can sit and watch the world go by, kiosks selling souvenirs,
news stands where you can get British and American newspaper
and magazines, and a great number of good shops, bars, and
restaurants.
Mrs. Hill : Yes, they mentioned the Ramblas at the hotel.
Lorca : If you go to the end of the Ramblas, there’s a square with a
column that commemorates Christopher Colombus. You can

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 climb up inside the monument and get a wonderful view over the
port and the city.
Mrs. Hill : What’s that big hill on the right as you look towards the harbour?
Lorca : That’s the mountain of Montjuisch.
Mrs. Hill : I see. Where is the most interesting architecture?
Lorca : Have a look at Gaudi’s Church of the Holy Family. It’s world
famous.
The building in the old quarter are very interesting, too. Most of
them date back to medieval times.
Mr. Hill : What about other amenities?
Lorca : Oh, there are very good museum, art galleries, concert halls and
so on.
Ah, excuse me, I’ll have to answer that. Why don’t you take a
guided tour? It’s the best way of getting to know the city and it’s
not at all expensive.
Mrs. Hill : That’s a good idea. Where do we go for that?
Lorca : The next bus leaves from this office in a quarter of an hour.
Mr. Hill : Fine.
Lorca : Here’s an entertainment guide with details of events in Barcelona
this
week. The brochures are on those shelves. Help yourselves.
Mr. Hill : Right, Thank you for you help.
Lorca : Not at all. Goodbye.
(Politeknik Negeri Bali. Travel and Tourism English)

Questions
1. Where are Mr and Mrs. Hill going when they leave Barcelona?
2. Where did the Hills first hear about Las Ramblas?
3. Where can you get a good view of Barcelona?
4. When does the next four leave?
5. Where are the brochures?

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 13.2 Grammar and Functions
 Suggestion and Advice

Here are some useful expressions for asking for and giving advice
Asking for advice:

Where to go?
Which one to buy
I don’t know What to do

What would you suggest?

What would you do?
Where would you go?

Giving advice
Buy the red ones
Go a bed and take an aspirin
If I were you, I’d

Why don’ you Buy some roses?

Go by taxi?

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1. Now look at the sentence:
“ I don’t know wether to go by plane or by boat. What would you suggest?’
Now you ask for advice in these situations:
i. In a restaurant, you can’t decide between steak and fish
ii. In a shop you can’t decide between a blue and a black coat
iii. On holiday’ you can’t decide between sunbathing or going for a walk

2. Give advice in the following situation:

i. Your friend has got a headache
ii. You take an English tourist into a bar in your country. He wants a local
drink, but doesn’t know what to have
iii. You meet an English tourist in your country. She asks your advice on
where to go and what to see

 Using prepositions
Notice how the prepositions are used below to describe position and direction.
a. Just off the coast lies a group of islands.
b. You can take boat trips to the Medas isles.
c. There is a discotheque in the village.

Now study the following table and choose the correct prepositions from the table to
complete the sentences below :
to On (to) In(to) at on In

→X
from Off Out of Away off Out of
from
X→

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 1. The tour buses depart…. The central square at two-hourly intervals.
2. There are many interesting buildings… the old quarter of the city.
3. The medieval monastery is situated seven miles… the town.
4. I’ll wait for you…. The reception desk.
5. They traveled…. Madrid to Barcelona overnight.
6. The coach driver drove…. The main road in order to visit the craft centre near
Cordoba.
7. I would like a table …. The window. It’s too bright today.
8. You can find the Hotel Jorge just…. The Ramblas.
9. One moment. I’ve left my wallet…. The table.
10. His room looked….. the main street.
 Future time
Notice how we can use the Simple Present and the Present Continuous to talk
about the future.
The next boat train for London leaves at six o’clock
Mrs. Francis is meeting her friends at the Akropolis tomorrow.
The Simple Present is used to refer events that are part of a fixed timetable or
programme. The Present Continuous is used to refer to an individual arrangement
or plan for the future.
In the following sentences, place the verb in brackets in either the Simple Present
or the Present Continuous.
1. I….to the cinema tomorrow afternoon.(go)
2. The chef….A special dinner for the managing director and his wife next
Friday.
(prepare)
3. The guided tour….. from the Information Office at ten o’clock this evening.
(depart)
4. We…. Two weeks in Paris this August. (spend)
5. The first performance at the theatre…. At 17.30 tonight.(begin)
6. Mrs. Sloane…. Her sister for lunch at 13.00 tomorrow.(meet)

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13.3 Reading
13.1 Reading Comprehension
a. Read the Passage below before answering the questions

ESTARTIT

This popular summer resort has one of the finest sand beaches of the Costa
Brava – the Playa de Pals. Formerly a little fishing port, where the inhabitants
fished for sardine and anchovy, it has, in a few years, achieved international status
without losing its appeal.
Just off the coast lie a group of four islands known as the Medas isles and
a little farther north is the Foadada Rock. Inhabited in Roman times, these islands
later become deserted. Now you can take boat trips to them to swim, fish or simply
sunbathe.
There is little to see in Estartit itself. In fact, it is hardly more than a main
interest – Calle Sante Ana – which runs parallel to the sea and contains some good
boutiques and small souvenir shops. If you want to shop, the best day to visit
Estartit is on Thursday , which is market day.
For a small resort, Estartit has plenty of night life. For first – class evening
entertainment, often with an international floor show, it is worth climbing The Hill

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 o the Club El Catalan, and, in the village itself, the Galeon usually has a floor
show, with dancing to recorded music. Young people usually go to the St. Tropez
discotheque.
Anyone wishing to travel from Estartit to Torella de Montgri will be able
to take the bus, which leaves at two-hourly intervals from Estartit.
Source: Politeknik Negeri Bali. Travel and Tourism English.

Questions
1. Where is the Foadada Rock situated?
2. What activities can be carried out in the Medas isles?
3. What does the Calle Sante Ana have to offer the tourist?
4. Why is Thursday the best day for shopping in Estartit?
5. Which three establishments are suggested for night time entertainment?

Tremendous temples of Bali

Practices
Imagine conversation of suggesting tour programs to your clients.
You can find some information about temples in Bali.

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 UNIT 14
CONDUCTING
TOUR PROGRAMS
Objective
After the lesson the students should be able:
 To explain about tour itenerary
 To handle half and ful day tours

14.1 A tour guide meet the client at the lobby hotel

a. TG : Good morning Mr. Foster. How are you ?
G : Fine, Thanks.
TG : How was your sleep last night ?
G : Not bed.
TG : It is a beautiful sunny today, isn’t it ? But I think it is some what hot
for you.
G : No, it is quite all right for me. I like it.
TG : But as we are going up it is getting much cooler in Kimtamani.
G : Oh…. Is it ? That’s very nice. Do you think I need a sweater ?.

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 TG : I don’t think so. It is not very cold, The temperature is about 26
centigrade up there.
G : Oh that’s perfect. By the way do you think that we can buy some fruits
on the way ?
TG : I am sure you could. You can buy bananas, oranges, durian, salaks and
many others.
G : What is salak ?
TG : Salak is a very nice fruit, the skin of which is like that of cobra. Its
meat is white and it has seed inside and you can grow the seed. The
meat is very nice when the salak is ripe enough.
G : I am running out of local currency. Can we stop somewhere to change
some money ?
TG : Of course we could. Actually you could change it here in the hotel but
I think the rates are much lower.
G : And are you sure that we can stop somewhere on the way to change
some ?
TG : Oh…. Yes, we do. alright Mr. Foster, shall we go ?
G : Oh yes.
TG : Get on the car, please.

Questions
1. What is the tour guide asking about to the guest and why does he ask that?
2. What is the weather like in that time and how does the guest feel?
3. What does the guest want to do on the way of the tour?
4. What the name of the fruit the guest is eager to know and how does the tour
guide describe it?

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b. TG : Before we leave, let I check first all persons that joining on this tour.
According to my list we get 30 persons
G : Excuse me My wife and two children don’t go on this tour because
they are not in a good condition
TG : May I have your name, please?
G : Fletcher
TG : Alright Mr. Fletcher, but have you called our office before?
G : I tried to call you yesterday but I couldn’t get through. But why do I
need to call?
TG : Well, sir this is a matter of our company policy. If the guests cancel the
tour, they should inform at least 24 hours before the day of the tour to
avoid a cancellation charge
G : Oh I see. How much should I pay the charge?
TG : It depends sir less than 24 hours is 50% of the tour price and one day
before is 25%. But Let me call my office first for a confirmation.
G : And please also tell that my family is sick
TG : Certainly sir. I’ll explain every thing
(The tour guide phones the office and talk to the manager)
Alright Mr. Fletcher you not need to pay any charge now, because we
know that your wife and your children is sick. Perhaps, someday if
they are getting better they can do the tour.
G : Thank you. And when I get my money back?
TG : The Poly tours’ Rep will contact you latter

Questions
1. What happen with the guest?
2. What is the rule of the office for cancellation?
3. Does the guest get a cancellation fee? Give a reason
4. Why does the guest talk some refund of money?

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c. Expressions to Learn
when you are Getting on with people and want to make conversation note that you
don’t go up to some one and immediately say:
Where do you come from? Or What’s your name?
This kills conversation. Ask the questions later. Start with questions like:
Isn’t it a lovely day?
It’s beautiful here, isn’t it?
I think this is a marvelous hotel, don’t you?
Imagine you are having a drink in your hotel bar. A stranger starts talking to you.
What do you say? Fill in the gaps in this dialogue. Remember you have to answer
her questions and ask some of your own.

A: The service here is very good, don’t you think?

B; …………..
A: Yes, mine’s comfortable too. But the traffic keeps me awake. Sorry, I haven’t
introduced myself. I’m Sarah Henderson
B: …………
A: From England – London, actually
B: ………….
A: Only another four days, unfortunately. What about you?
B: …………
A: Oh, yes. So it is. I didn’t realize it was nearly seven o’clock. I must go and
change
B: ………..
A: Oh thank you! I’d love to! What time shall we meet?
B: ……….
A: All right. I’ll see you back here in three-quarters of an hour, then.

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14.2 Explaining Tour Itinerary
a. Sightseeing boat trip
Guide: Good afternoon, ladies and gentlemen. My name is Gunilla Bergman
and
I welcome you on board this boat. The sight seeing XII, which leaves shortly for
one hour trip round the old city of Stockholm. Before we start I’d like to tell you
about our route. The Old City is in fact a small island. It is not possible for us to go
all the way round it because the water to the north of it moves too fast for boat to
travel there. The reason for this fast movement is that the water to the east of the
island is the Baltic Sea. To the West, the water is fresh not salt. It is the beginning
of lake Malaren. At this point the lake water flows rapidly into the sea. Our trip
will end at a point close to the Central Rail Way Station….. As you can see we are
now moving a way from the land. The building almost next to us of the left is the
Grand Hotel and beyond that you can see the National museum which contains
older art. If you walk past that museum, over the bridge and on the island
Skeppshoimen, you can visit the museum of modern Art. Which has more recent
works. If you look over the right now, you can’t miss the Royal Palace…
We are now going to leave the Baltic sea… until we tie up at our arrival point near
the central Station. Thank you for your attention, ladies and gentlemen, and I hope
you have enjoyed your trip
(Politeknik Negeri Bali. Travel and Tourism English)

14.3 Reading
Authorities in Hawaii are proposing a ban on the popular tourist activity of swimming
with dolphins off the Hawaiian coast. The dolphins have served as a magnet for
tourists over the past few decades. However, federal officials say the increasing
tourism is harmful to the dolphins because they are supposed to be resting and
socializing. The National Marine Fisheries Service of the National Oceanic and
Atmospheric Administration proposes to prohibit swimming with, or approaching
within 50 metres of, Hawaii's spinner dolphins. That would put an end to many tour

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group activities, which involve sailing alongside the creatures in a boat and snorkeling
with them.
Ann Garrett, a spokeswoman for the National Marine Fisheries Service, said she didn't
think the ban would have a big impact on the tourist trade in Hawaii. Ms Garrett said:
"We think that by identifying 50 metres as the minimum distance, there still can be a
viable tourist industry in Hawaii." Tour operators disagreed with Garrett's assessment.
Tour company owner Kevin Merrill warned: "It would be the end of legitimate dolphin
swimming. We couldn’t offer the people the quality interaction that they expect."
Dolphins typically are most active at night and sleep and relax during the day, which is
when the tourists interact with them. Garrett said the interaction disrupts the dolphins'
health and fitness.
Source: https://breakingnewsenglish.com/1608/160831-dolphin-tourism.html

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2. SYNONYM MATCH: Match the following synonyms from the article.
1. proposing
2. magnet
3. harmful
4. prohibit
5. approaching
6. impact
7. distance
8. viable
9. assessment
10. disrupts
a. detrimental
b. workable
c. ban
d. effect
e. suggesting
f. gap
g. judgement
h. lure
i. disturbs
j. nearing
3. PHRASE MATCH: (Sometimes more than one choice is possible.)
1. off the Hawaiian
2. federal
3. approaching
4. That would put an end
5. sailing alongside the
6. have a big impact
7. the minimum
8. still can be a viable

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 9. quality
10. the interaction disrupts
a. within 50 metres of
b. interaction
c. creatures in a boat
d. distance
e. the dolphins' health
f. coast
g. tourist industry
h. to many
i. officials
j. on the tourist trade

c) relaxing and socializing

d) eating
1) What is the minimum distance suggested between dolphins and tourists?
a) 50 metres
b) 15 metres
c) 500 metres
d) 5km
2) What activity was mentioned after sailing alongside dolphins?
a) sleeping
b) surfing
c) snorkeling
d) water polo
3) What is Ann Garrett's role in the National Marine Fisheries Service?
a) IT specialist
b) spokeswoman
c) CEO
d) photographer
4) What did Ms Garret say a ban would not have a big impact on?
a) her organization
b) Hawaii
c) dolphins
d) the tourism industry
5) What did a tour company owner say the ban would be the end of?
a) legitimate dolphin swimming
b) dolphins
c) fun
d) tourism
6) What couldn't tour companies offer people?
a) a private tour
b) refunds

c) quality interaction
d) selfies with dolphins
7) When are dolphins most active?
a) before lunch
b) at night
c) in the morning
d) after lunch
Role play
Role A — Hiking
You think hiking is the best tourist activity. Tell the others three reasons why. Tell
them things that are wrong with their activities. Also, tell the others which is the most
boring of these (and why): a museum, shopping or a bus tour.
Role B — A museum
You think a museum is the best tourist activity. Tell the others three reasons why. Tell
them things that are wrong with their activities. Also, tell the others which is the most
boring of these (and why): hiking, shopping or a bus tour.
Role C — Shopping
You think shopping is the best tourist activity. Tell the others three reasons why. Tell
them things that are wrong with their activities. Also, tell the others which is the most
boring of these (and why): a museum, hiking or a bus tour.
Role D — A bus tour
You think a bus tour is the best tourist activity. Tell the others three reasons why. Tell
them things that are wrong with their activities. Also, tell the others which is the most
boring of these (and why): a museum, shopping or hiking.
After reading / listening
1. WORD SEARCH: Look in your dictionary / computer to find collocates, other
meanings, information, synonyms … for the words...
'swimming'



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


and 'dolphin'.





• Share your findings with your partners.
• Make questions using the words you found.
• Ask your partner / group your questions.
2. ARTICLE QUESTIONS: Look back at the article and write down some questions
you would like to ask the class about the text.
•Share your questions with other classmates / groups. •Ask your partner / group your
questions.
3. GAP FILL: In pairs / groups, compare your answers to this exercise. Check your
answers. Talk about the words from the activity. Were they new, interesting, worth
learning…?
4. VOCABULARY: Circle any words you do not understand. In groups, pool
unknown words and use dictionaries to find their meanings.
5. TEST EACH OTHER: Look at the words below. With your partner, try to recall
how they were used in the text:
 big
 think
 viable
 offer
 night
 fitness
 off

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 past
 federal
 supposed
 within
 boat

Student survey
Write five GOOD questions about this topic in the table. Do this in pairs. Each student
must write the questions on his / her own paper. When you have finished, interview
other students. Write down their answers.
(Please look at page 12 of the PDF to see a photocopiable example of this activity.)
Discussion - Swimming with dolphins may be banned
STUDENT A’s QUESTIONS (Do not show these to student B)
1. What did you think when you read the headline?
2. What springs to mind when you hear the word 'dolphin'?
3. What do you think of swimming with dolphins?
4. What do you know about Hawaii?
5. Do we have the right to use dolphins as a tourist activity?
6. What do you think of the proposed ban?
7. What do you think it's like to snorkel with dolphins?
8. What harm does this kind of tourism do to dolphins?
9. Should we end using any animals for tourism and entertainment?
10. Do you think the dolphins like swimming with humans?

STUDENT B’s QUESTIONS (Do not show these to student A)

11. Did you like reading this article? Why/not?
12. How would the ban affect Hawaii's tourist industry?
13. Is 50 metres a good distance between tourists and dolphins?
14. What happens if the dolphins swim near the boats?
15. Is there such a thing as 'legitimate dolphin swimming'?

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 16. What could tour companies do instead of dolphin swimming?
17. Would it be better to offer night swimming with dolphins?
18. How can we better protect dolphins?
19. What advice do you have for tourists wanting to swim with dolphins?
20. What questions would you like to ask the federal officials?
Discussion — Write your own questions
STUDENT A’s QUESTIONS (Do not show these to student B)
(a)
(b)
(c)
STUDENT B’s QUESTIONS (Do not show these to student A)
(f)
(g)
(h)
(i)
(j)

Language — Cloze (Gap-fill)

Authorities in Hawaii are (1) a ban on the popular tourist activity of swimming
with dolphins off the Hawaiian coast. The dolphins have served as a (2) for
tourists over the past few decades. However, federal officials say the increasing
tourism is harmful to the dolphins because they are supposed to (3) resting and
socializing. The National Marine Fisheries Service of the National Oceanic and
Atmospheric Administration proposes to prohibit swimming with, or approaching (4)
50 metres of, Hawaii's spinner dolphins. That would (5) an end to many
tour group activities, which involve sailing alongside the (6)
in a boat and

snorkeling with them.

Ann Garrett, a spokeswoman for the National Marine Fisheries Service, said she didn't
think the ban would have a big (7) on the tourist trade in Hawaii. Ms Garrett said:
"We think that (8) identifying 50 metres as the minimum distance, there still can

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be a (9) tourist industry in Hawaii." Tour operators disagreed with Garrett's
assessment. Tour company owner Kevin Merrill warned: "It would be the end of
legitimate dolphin swimming. We couldn’t offer the people the quality interaction that
they (10) ." Dolphins (11) are most active at night and sleep and relax (12)
the day, which is when the tourists interact with them. Garrett said the interaction
disrupts the dolphins' health and fitness.
Which of these words go in the above text?
1. (a) proposal (b) proposing (c) proposition (d) prospering
2. (a) magnolia (b) magenta (c) magic (d) magnet
3. (a) be (b) being (c) been (d) bee
4. (a) witting (b) wither (c) within (d) without
5. (a) take (b) put (c) give (d) have
6. (a) creatures (b) screechers (c) creatives (d) craters
7. (a) impulse (b) import (c) impact (d) implant
8. (a) by (b) as (c) to (d) at
9. (a) viable (b) voluble (c) vocal (d) valiant
10. (a) exist (b) exact (c) extend (d) expect
11. (a) typing (b) typically (c) typical (d) typify
12. (a) before (b) after (c) within (d) during
Spelling
Paragraph 1
1. opgrsopni a ban
2. federal soiliafcf
3. they are edosuspp to be resting
4. tihipbor swimming
5. orapicanhgp within 50 metres
6. sailing alongside the rsecaurte
Paragraph 2
7. a valieb tourist industry
8. disagreed with Garrett's messnsaset

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 9. the end of atiemgleti dolphin swimming
10. quality eitcnitaron
11. Dolphins lypcitayl are most active at night
12. sdrstipu the dolphins' health
Put the text back together
( ) be resting and socializing. The National Marine Fisheries Service of the
National Oceanic and
( ) officials say the increasing tourism is harmful to the dolphins because they are
supposed to
( ) interaction that they expect." Dolphins typically are most active at night and
sleep and relax during the day, which is
( ) impact on the tourist trade in Hawaii. Ms Garrett said: "We think that by
identifying 50 metres as the minimum
( ) of legitimate dolphin swimming. We couldn’t offer the people the quality
( ) involve sailing alongside the creatures in a boat and snorkeling with them.
( ) within 50 metres of, Hawaii's spinner dolphins. That would put an end to many
tour group activities, which
( ) Atmospheric Administration proposes to prohibit swimming with, or
approaching
( ) coast. The dolphins have served as a magnet for tourists over the past few
decades. However, federal
( ) when the tourists interact with them. Garrett said the interaction disrupts the
dolphins' health and fitness.
( 1 ) Authorities in Hawaii are proposing a ban on the popular tourist activity of
swimming with dolphins off the Hawaiian
( ) with Garrett's assessment. Tour company owner Kevin Merrill warned: "It
would be the end
( ) Ann Garrett, a spokeswoman for the National Marine Fisheries Service, said
she didn't think the ban would have a big

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( ) distance, there still can be a viable tourist industry in Hawaii." Tour operators
disagreed
Put the words in the right order
1. popular tourist activity of swimming with dolphins A ban on the .
2. tourists as The a dolphins magnet have for served .
3. Federal harmful is tourism increasing the say officials .
4. metres 50 within Approaching dolphins spinner Hawaii's of .
5. the a which alongside in Activities sailing creatures boat involve .
6. would Hawaii tourist impact have The trade on a ban in the big .
7. viable in still a industry There be tourist Hawaii can .
8. dolphin the swimming end It of would legitimate be .
9. We the quality expect offer the they couldn’t people interaction .
10. night typically most at Dolphins are active .
Circle the correct word (20 pairs)
Authorities in Hawaii are proposing / proposal a ban on the popular tourist activity of
swimming with dolphins off / on the Hawaiian coast. The dolphins have served as
a magenta / magnet for tourists over the past few decades. However, federal officials
say the increases / increasing tourism is harmful / harmed to the dolphins because they
are supposed to have / be resting and socializing. The National Marine Fisheries
Service of the National Oceanic and Atmospheric Administration proposes to exhibit /
prohibit swimming with, or approaching within 50 metres of, Hawaii's spinner
dolphins. That / Then would put an end / finish to many tour group activities, which
involve sailing alongside the creatures in a boat and snorkeling within / with them.
Ann Garrett, a spokeswoman for the National Marine Fisheries Service, said she didn't
think the ban would have a big compact / impact on the tourist trade / tirade in Hawaii.
Ms Garrett said: "We think that by identity / identifying 50 metres as the minimum
distance, there still can be a viable / voluble tourist industry in Hawaii." Tour
operators disagreement / disagreed with Garrett's assessment. Tour company owner
Kevin Merrill warned: "It would be the end of / off legitimate dolphin swimming. We
couldn’t offer / coffer the people the quality interaction that they expect / extent."

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Dolphins typically are most active at night and sleep and relax while / during the day,
which is when the tourists interact with them. Garrett said the interaction disrupts the
dolphins' health and fitting / fitness.
Talk about the connection between each pair of words in italics, and why the
correct word is correct.
Writing
Any form of tourism and entertainment using animals should be banned. Discuss.

Practices
Look at the map below and tell the route of the trip: Bali Hai Catamaran Cruises to
Lembongan Island.

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