TAXIE FAQ

What is TAXIe?
TAXIe is a CV Sosiagram Indonesia product that works closely with experienced drivers and
partners to support transportation and services in Indonesia using motorbikes or cars.

How to use TAXIe

By using the TAXIe application, you can order a TAXIe Driver to access all of our services. Enter
your address to find out the cost of using the service. Use the 'Use my location' service to direct the
Driver to where you are.
After you confirm the order, our location-based technology will find the nearest Driver near you.
After a Driver has been assigned, you can view the Driver photo, send an sms and also call him.

Where can I download the TAXIe application

You can download the TAXIe application on Google Play or the Apple Store. Search and use the
keyword "TAXIe". You can also download it on the download page at https://taxie.id

What facilities are in TAXIe

TAXIe serves several services such as motorbike or motorbike transport services, courier services,
courier services with box cars, food shuttle services, call massage services, call service services and
several other services that can be updated at any time.

Where is the cover area on TAXIe

TAXIe operates throughout Indonesia. Until now we continue to expand the service area to reach all
users in Indonesia

How to give a rating to the driver

At the end of the service, you can automatically give a rating to the Driver. We take customer
service very seriously, we ask that you give a fair and honest rating. You can leave a more detailed
message in the comment formatting format.

Can you pre-order TAXIe services

We do not serve TAXIe pre-order services

How do I change the phone number and e-mail in the application?

Open the SETTINGS feature then click PROFILE. Here, you can change your name, email address
and telephone number. If you have registered your number via the call center and want to start
making orders via the application, then enter the same number into the registration process after
downloading.

How do I report a problem with an application or order difficulty?

For reporting and difficulties using the application, please send an email to admin@taxie.id or
Whatsapps Center +62 8537 555 7272. Please include as much detail as possible about your
problem including a screenshot of the problem so that our team can help as soon as possible.

Is there insurance?
TAXIe does not have insurance for the services offered and therefore if you want the item to be
insured during shipping, please contact your insurance provider.