Aakaash Gollapudi

Subject: FW: Learning Snippet _Week1 _Customer Service-Attitude is Everything

Customer Service is not a “department”, it is an ATTITUDE

This famous quote has stood the test of time and rings true for every successful business endeavor.

Service excellence is everyone’s responsibility, and it boils down to one simple

attribute – the right attitude.

Here are a few pointers to help you conduct a quick “attitude self-check”:
Be Trustworthy- Provide what was promised. Honor timelines and commitments

Be Empathetic- Place yourself in your customers' shoes to understand how they feel

Be Responsive- Be willing to attend to the customer’s needs promptly

Be Accountable- Make yourself a part of the solution by taking ownership of the issues they face
Let’s strive to make every customer interaction count by adhering to the golden rule – Treat your customers
the way you’d like to be treated.

Remember - people may forget what we say, but will never forget how we make them feel.