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Technique in Negotiation
Contents table
1. Introduction.................................................................................................................................1
2. Anchoring: notion and robustness.......................................................................................2
3. The multiplicity of mechanisms underlying anchoring....................................................3
3.1. Self-generated anchors...........................................................................................................3
3.2. Externally generated anchors.................................................................................................4
4. The manifestation of anchoring in negotiation..................................................................6
5. The opportuneness of anchoring in negotiation...............................................................7
5.1. When you should not anchor: the key role of information..................................................7
5.2. The variance of benefits resulting from the nature of negotiation.....................................8
(i) Anchoring carefully in distributive negotiation.....................................................................8
(ii) Anchoring as a defensive mechanism in integrative negotiation...................................11
6. Conclusion................................................................................................................................13
7. Bibliography.............................................................................................................................15
1. Introduction
To answer this, it is essential to define the general process of anchoring (2), and
explicit the different mechanisms at play when an individual is subject to it (3). After
clearing the notion, this paper will explain how anchoring is manifested in negotiation
(4). This theoretical exposé will lead to the discussion of whether anchoring is
opportune for the negotiator (5). This part will focus on the key role of information in
the anchoring strategy in negotiation generally, to then distinguish the effects of the
strategy in distributive negotiation on one side and integrative negotiation on the
other.
1
D. Kahneman, A. Tversky, ‘Judgment under uncertainty: Heuristics and Biases’ [1974] 185 Science 1124.
2
Ibid. 1128.
3
Fritz Strack, Thomas Mussweiler, ‘Explaining the Enigmatic Anchoring Effect: Mechanisms of Selective
Accessibility’ [1997] 73 Journal of Personality and Social Psychology 437
1
2. Anchoring: notion and robustness
While Chapman et al. argue that an uninformative anchor still generates a strong
anchoring effect10, relying on the number of doctors in a phonebook’s influence on
the estimation of the UN countries’ number11, Turner et al. showed that when
individuals with the same prior knowledge are given either relevant or irrelevant
4
Op. cit. 2.
5
Op. cit. 1.
6
Daniel Kahneman, Thinking Fast and Slow (Penguin 2012).
7
David D. Loschelder and others, ‘The First-Mover Disadvantage: The Folly of Revealing Compatible
Preferences’ [2014] 25 Psychological Science 954.
8
B. Englich and others, ‘Playing Dice With Criminal Sentences: The Influence of Irrelevant Anchors on Experts’
Judicial Decision Making’ [2006] 32 PSPB 188.
9
Adam D. Galinsky and others, ‘Regulatory Focus at the Bargaining Table: Promoting Distributive and
Integrative Success’ [2005] 31 Personality and Social Psychology Bulletin 1087, 1096.
10
Gretchen B. Chapman, Eric J. Johnson, ‘Anchoring, Activation and the Construction of Values’ [1999] 79
Organizational Behavior and Human Decision Processes 115, 118.
11
T. D. Wilson and others, ‘A new look at anchoring effects: Basic anchoring and its antecedents’ [1996] 4
Journal of Experimental Psychology: General 387.
2
anchors, the anchoring effect is weaker in the second context 12. The latter experiment
provided a clear model to quantitatively estimate the anchoring effect, as opposed to
the former, therefore providing stronger evidence that anchoring’s intensity varies
with the anchor’s plausibility.
In computing the asked value, the individual is trying to estimate how much he
needs to adjust the false value so that it can turn into an acceptable one. After the
first adjustment, the individual will assess whether the value could be correct and if it
cannot, he will repeat the process over again 14. As this thinking process happens in
an uncertain environment, the individual will stop adjusting when he reaches the
border of the "plausible area". If we consider a line in which the middle is the correct
value, the final computed value will be on the side of the spectrum where the anchor
stands. This orientation towards the anchor side is caused by insufficient adjustment.
To illustrate this, we can consider a driver that goes from the highway to the city
centre. In that direction, his speed will be higher than the city limit whereas in the
12
Brandon M. Turner, Dan R. Schley, ‘The anchor integration model: A descriptive model of anchoring effects’,
[2016] 90 Cognitive Psychology 1, 19.
13
Nicholas Epley, Thomas Gilovich, ‘The Anchoring-and-Adjustment Heuristic.’ [2006] 17 Psychological science
311, 312.
14
Op. cit. 13., 316.
3
other direction it will be lower. The driver’s speed is influenced by the place where he
comes from15.
This effortful process can be linked with Kahneman's dual-process theory, and the
two systems mentioned above. When trying to compute a value, the individual first
relies on the known value, the anchor, and then makes the effort to adjust it towards
a range of what he considers "plausible values". In doing so, one engages in an
effortful process of thinking that involves system 2 16. This intervention of the explicit
system causes anchoring to be stronger when the individual is less likely to engage
in deep analysis. The more knowledge the individual has about a particular topic, the
more he will be able to estimate the correct value which reduces the range of
plausible values. When anchoring depends on the insufficient adjustment of a value,
people’s characteristics play an important role in the anchoring effect’s intensity 17.
Insufficient adjustment underlies the anchoring effect only when anchors are self-
generated, which restricts its usefulness to implausible anchors. Another mechanism
is therefore needed to explain anchoring with plausible anchors.
15
Op. cit. 6. 121.
16
Ibid.
17
Op. cit. 15.
18
Op. cit. 3.
19
Op. cit. 10.
20
Op. cit. 6., 121.
4
judges are provided with a high number to determine a sentence, they will focus on
negative aspects such as violence, increasing the likelihood of their verdict being
harsh21.
System 1 plays a key role in that it provides information that system 2 will work
with. System 1 gathers the data, and System 2 conducts the reasoning relying on this
data. Contrary to insufficient adjustment, selective accessibility mostly affects system
2 and people who engage in more thorough reasoning. As they do so, they gather
even more information that is relevant to the anchor, which in turn increases the
influence of the anchor on the final value. This explains why sad people are more
susceptible to anchoring22. Selective accessibility appears as a natural tendency of
individuals that system 2’s operation cannot stop. Prompting subjects not to pay
attention to anchor-related features is then effectless 23, as the individual will
unconsciously rely on them regardless of the instruction.
Finally, we can say that the selective accessibility mechanism explains most of
the anchoring effects related to external anchors but not all. It does not address
externally generated implausible anchors. New theories were recently developed,
21
Op. cit. 8.
22
Galen V. Bodenhausen and others, ‘Sadness and susceptibility to judgmental bias: The Case of Anchoring’
[2000] 11 Psychological Science 320
23
Op. cit. 10.
24
Op. cit. 3.
5
such as the “scale distortion theory”25, that could fill in the gap left by the most
developed mechanisms. However, these will not be further exposed in this paper.
There are two types of anchors in negotiation: the self-generated and the
externally generated26. The former is the party’s own information such as the
reservation value (RV), the lowest acceptable value for a deal, and the target value.
The target value anchors the process in guiding it and setting what is an acceptable
outcome. There is evidence that goals act as a significant anchor, negotiators with
higher goals performing better and setting their future goals higher than others 27. The
latter is the counterparty’s first offer. Extensive research exists on first offers’
influence on the negotiation outcome, showing its role as an anchor for the process 28.
This paper will focus on first offers as anchors for more than 50% of the variance
of negotiation outcomes was found to result from first offers’ manipulation 29. For the
rest of this paper, anchoring will designate the strategy of starting with high demands
and little willingness to concede.
6
anchoring’s pervasiveness in negotiation and opens the question of whether
anchoring is an opportune strategy.
Generally, information plays a key role in determining whether one should anchor.
If information is sufficient, the opportuneness of anchoring will depend on the type of
negotiation.
Conversely, anchoring should not be used when the negotiator is not informed
enough on the central issue discussed. There are two main reasons why it is so.
Firstly, a lack of information on the negotiation’s object could lead the first offeror
to get a worse deal than what he could have hoped for. Bazerman’s gem example
clearly illustrates this. The buyer, not knowing what the gem is worth, offers a price
32
Robert M. Liebert, William P. Smith, J. H. Hill, ‘The Effects of Information and Magnitude of Initial Offer on
Interpersonal Negotiation’ [1968] 4 Journal of Experimental Social Psychology 431.
33
Michael J. Cotter, James A. Henley Jr., ‘First-Offer Disadvantage in Zero-Sum Game Negotiation Outcomes’
[2008] 15 Journal of Business-to-Business Marketing 25.
34
Dan Orr, Chris Guthrie, ‘'Anchoring, Information, Expertise, and Negotiation: New Insights from Meta-
Analysis' [2006] 21 Ohio St J on Disp Resol 597.
7
that the seller accepts directly35. Such a sudden acceptance must mean that the price
offered was above the value of the gem. To anchor, the negotiator needs to be able
to determine what a good anchor is 36. If he is not, then anchoring can be at best
useless and at worst detrimental as it worsens the deal for him. Thomas Edison,
when selling his invention, waited for the potential buyer to make an offer and in
doing that obtained much more than what he had expected, to the detriment of the
offeror37.
Secondly, waiting for the counterparty to make the first offer can be the ideal
strategy in that it allows the negotiator to obtain more information on their interests
and alternatives. In a context of strong information asymmetry, the first offeror will
signal his position to the advantage of the other, as was demonstrated by Maaravi et
al with the Pawn stars example38. Albeit only focusing on distributive negotiation, this
conclusion extends a fortiori to integrative negotiation for the benefits of anchoring
are already lower in the latter. This will be further explored in the remainder of this
paper.
The potential for value creation in integrative negotiation differentiates it from the
distributive process. It causes anchoring to be a better strategy in the latter, if done
carefully, than in the former.
35
Max. H Bazerman, ‘Negotiator Judgment: A Critical Look at the Rationality Assumption’ [1983] 27 The
American Behavioral Scientist 211, 223.
36
Op. cit. 27.
37
James K. Sebenius, David A. Lax, 3-D negotiation: powerful tools to change the game in your most important
deals (Harvard Business Review Press 2006), 187.
38
Yossi Maaravi, Aharon Levy, ‘When your anchor sinks your boat: Information asymmetry in distributive
negotiations and the disadvantage of making the first offer’ [2017] 12 Judgment and Decision Making 420.
39
Ibid. 426.
8
Anchoring generates benefits in “single-issue negotiation” 40 and is a strategy fit
for negotiators who intend to claim value rather than create some 41. The
aforementioned benefits are straightforward. By making an extreme first offer, the
negotiator shifts the zone of possible agreement (ZOPA) towards his side. If the
counterparty does not have information on the first offeror's RV it will take the anchor
as the RV and base its future counteroffers on this. The more extreme the anchor is,
“the better is the prospect that what one ‘really’ wants will be considered a
compromise”42. These effects are certain. A meta-analysis confirmed them, notably
considering experiments on buyer/seller relationship or even on car insurance
matters43. Apart from obtaining better outcomes, the will to protect oneself from
another competitive negotiator could make anchoring a sound strategy. As its
benefits are well-known, most individuals are likely to adopt anchoring to the
detriment of the negotiator that does not.
However, anchoring is not without risk and the negotiator needs to consider
multiple factors before proceeding to it.
Firstly, extreme first offers can lead to a failure of the negotiation. If the ZOPA
is non-null, it means that negotiation could generate a better outcome than a no-deal
for both parties. But if the anchor appears offensive, the counterparty could feel
offended which could, according to Schweinsberg 44, affect negotiation in two ways. If
the counterparty is a soft bargainer, he will just leave the table and there will be no
deal. If the counterparty is a hard bargainer, he will haggle harder than initially
decided which would lead to what Bazerman calls an extreme escalation of
commitment45. This could lead to either a longer negotiation period before an
agreement or even an absence of deal. Extreme anchors can be a significant
backlash for negotiators. They come to the table because the outcome could be
better than their best alternative but by making an extreme offer to better their
outcome even more, they can simply lose any deal perspective.
Secondly, anchoring can have detrimental economic impacts on the parties.
Costs are proportionally increased with the time spent negotiating, which is even
40
Op. cit. 6, 127.
41
Op. cit. 38.
42
Kissinger in ibid, 189.
43
Op. cit. 35.
44
Martin Schweinsberg and others, ‘Starting high and ending with nothing: The role of anchors and power in
negotiations’ [2012] 48 Journal of Experimental Social Psychology 226.
45
Op. cit. 36.
9
higher when parties are haggling hardly. Conversely, the initiator suffers an important
loss when no deals are reached. Directly, potential profit is lost in the absence of
deal. Indirectly, a reputation effect will affect future deals for individuals are reluctant
to negotiate with a renowned “hard bargainer”. An indirect economic impact also
comes from the psychological effect on the counterparty 46. The offensiveness of
hard-bargaining will decrease the likelihood that he will engage in negotiation with the
initiator again, ruining any potential for a future relationship. Anchoring is good for
short-term benefits but less so for long-term ones.
Thirdly, anchoring can have a detrimental effect on the initiator independently
of the counterparty. A negotiator’s satisfaction depends on the economic outcome
but also on a psychological effect. By anchoring, the negotiator undoubtedly feels
economic satisfaction as long as he avoids the caveat mentioned above. However,
anchoring has been proven to generate anxiety in the negotiator because of the
uncertainty of its effects47. The efficiency of anchoring depends highly on how the
counterparty’s behaviour and his information, which is something that the initiator
cannot control. Anchoring’s opportuneness depends on the main determinant of a
negotiator’s satisfaction. If the psychological aspect prevails, anchoring is not ideal.
46
Yossi Maaravi, Asya Pazy, Yoav Ganzach, ‘Winning a battle but losing the war: On the drawbacks of using
anchoring tactic in distributive negotiations’ [2014] 9 Judgment and Decision Making 548.
47
Ashleigh Shelby Rosette, Shirli Kopelman, JeAnna Lanza Abbott ‘Good Grief! Anxiety Sours the Economic
Benefits of First Offers.’ [2013] 23 Group decision and negotiation 629.
48
Op. cit. 38, 191.
10
the initiator to shift the ZOPA without offence to the counterparty by allowing him to
convince the offeror of the unfairness of his proposal. The latter allows the offeror to
reveal the same information as with a classic anchor, without risking appearing as a
hard bargainer, for it is not formulated as an offer.
In conclusion, we advise anchoring only for those negotiators who view the
process as a 1-shot game and are aware of the risks of the strategy. Overall, using
soft-anchors appears to be a better solution for it provides similar results while
establishing a more collaborative approach that brings distributive negotiation closer
to integrative negotiation.
Integrative negotiation is characterised by the scope it offers for value creation for
both parties. It strays away from the fixed-pie bias 49 and the assumption that
negotiators’ interests are always contradictory.
49
Op. cit. 36.
50
Fisher, Ury, Patton, Getting to Yes: negotiating an agreement without giving in (Random House 2012), 42.
51
Ibid. 43.
11
Individuals reach a better outcome when they both behave rationally and do not try to
manipulate each other. Anchoring “prevents people from negotiating rationally” 52, and
not using it allows for trust at the negotiation table and a process more efficient than
positional bargaining. Ritov’s experiment supported this in that it found that better
outcomes were reached when first offers are more attractive to the counterpart 53. It
reflects the idea that reconciling interests is better for both parties compared to when
the focus is only on one side’s interests, which is the case with anchoring.
Then, the recommendation is to make the first offer, but not aggressively. It needs
to signal a collaborative intention. It acts as a sort of anchor to the process, and not
the outcome, for it sets an environment prone to value-creation. This was proven to
work with “prosocial” counterparts 54, that are willing to cooperate, despite the failure
of a past experiment to verify this “signal” function hypothesis 55. The past failure was
probably explained by the restrictive setting of the experiment. It did not leave room
for personality expression which is essential to signalling a collaborative mind.
12
arbitrate between the good outcome of principled negotiation if his strategy works
and the risk of bad outcome if it fails.
If the bad overweighs the good, there is one solution left: be the harder bargainer
and anchor. The negotiator will generate multiple anchors targeting each of the
issues composing the main problem and aggregate them in what is called a
“logrolling offer”59. As both parties are “proself”, anchoring will work as it would in
distributive issues60 . In this context, we would say that anchoring is to be used as a
defensive rather than offensive tactic. Its outcome will not be as good as with
principled negotiation but again, this ideal outcome might never be reachable.
6. Conclusion
59
Op. cit. 56
60
Op. cit. 57.
61
Diyan Grigorov, A. Francisca Henkemans, ‘Hypothetical Questions as Strategic Devices in Negotiation’, [2019]
35 NEGOT. J. 363.
13
Anchoring should be used carefully in distributive negotiation to avoid seriously
detrimental consequences. In integrative bargaining, the negotiator should only use
anchoring as a defensive tool when facing a non-cooperative counterpart for it is not
the most beneficial strategy. Anchoring’s efficiency is well established but its
supremacy could disappear to the profit of new tools such as soft anchors or
hypothetical proposals.
14
7. Bibliography
15
Maaravi Y., Pazy A., Ganzach Y., ‘Winning a battle but losing the war: On the
drawbacks of using anchoring tactic in distributive negotiations’ [2014] 9 Judgment
and Decision Making 548.
Majer J. and others, ‘Open to Offers, but Resisting Requests: Hot the Framing Affects
Motivation and Negotiated Outcomes’ [2020] 119 Journal of Personality and Social
Psychology 582.
Moran S., Ritov I., ‘Initial Perceptions in Negotiations: Evaluation and Response to
‘Logrolling’ Offers’ [2002] 15 Journal of Behavioral Decision Making 101.
Orr D., Guthrie C., ‘'Anchoring, Information, Expertise, and Negotiation: New Insights
from Meta-Analysis' [2006] 21 Ohio St J on Disp Resol 597.
Ritov I., ‘Anchoring in Simulated Competitive Market Negotiation’ [1996] 67
Organizational Behavior and Human Decision Processes 16.
Rosette A., Kopelman S., Abbott J. ‘Good Grief! Anxiety Sours the Economic Benefits
of First Offers.’ [2013] Group decision and negotiation 23 629.
Schweinsberg M. and others, ‘Starting high and ending with nothing: The role of
anchors and power in negotiations’ [2012] 48 Journal of Experimental Social
Psychology 226.
Sebenius J., Lax D., 3-D negotiation: powerful tools to change the game in your most
important deals (Harvard Business Review Press 2006).
Strack F., Mussweiler T., ‘Explaining the Enigmatic Anchoring Effect: Mechanisms of
Selective Accessibility’ [1997] 73 Journal of Personality and Social Psychology 437.
Turner B., Schley D., ‘The anchor integration model: A descriptive model of
anchoring effects’, [2016] 90 Cognitive Psychology 1.
Van Poucke D., Buelens M., ‘Predicting the outcome of a two-party price negotiation:
Contribution of reservation price, aspiration price and opening offer’ [2002] 23
Journal of Economic Psychology 67.
Wilson T. and others, ‘A new look at anchoring effects: Basic anchoring and its
antecedents’ [1996] 4 Journal of Experimental Psychology: General 387.
16