CONFIDENTIAL Care service guide

Technical Bulletin Guidance for Esim for Nokia G60

Title Technical Bulletin Guidance for Nokia G60

Subtitle Technical Bulletin Guidance for Esim for Nokia G60

Document Type: Service Bulletins

Date: 2022-07-13

Creator: Eric Wang

Audience: Global Care Channel

Service Level: L1, L2 & L3

Classification: Care

Comms Approval
No
Required?

Status & Doc. ID: Approved Version

Owner: Eric Wang

Doc. location: Kh2

Function: Customer Care Global

Approver: Jay

Service guide for Smart Devices Copyright © HMD Mobile Oy All rights reserved.

Nokia is a registered trademark of Nokia Corporation.

 CONFIDENTIAL Care service guide

Introduction:

[LS and TRX swap]

1. When doing LS or TRX swap, need to ask users to save their data firstly, then reset the device
(Erase all data including the eSIM data).

2. When erase the eSIM, tap Settings > Network & internet > SIMs, tap the eSIM you want to
remove and tap Erase eSIM.

Note: however, that this does not cancel the subscription from the network operator. If users want
to use the removed eSIM in their phone again, contact the network operator.

[Print and online, in the Insert SIM section]

If you have an eSIM card instead of a physical SIM card, switch on your phone and follow the
instructions on the phone. To be able to activate your eSIM, you need a Wi-Fi connection.
Note that if you have a single-SIM phone, you can only have one SIM card, physical or eSIM, active at
a time. If you have a dual-SIM phone, you can have two SIM cards, physical or eSIM, active at a time.
For information on eSIM cards, contact your network operator.

[Online, after the Switch on and set up your phone section]

Activate your eSIM

If you didn’t activate your eSIM card when you switched on the phone for the first time, tap Settings >
Network & internet > SIMs > Add eSIM, and follow the instructions on the phone. To be able to
activate your eSIM, you need a Wi-Fi connection.

Switch between eSIMs

If you have several eSIM cards and want to switch to using another eSIM, tap Settings > Network &
internet > SIMs, tap the eSIM you want to use, and switch on Use eSIM.

Service guide for Smart Devices Copyright © HMD Mobile Oy All rights reserved.

Nokia is a registered trademark of Nokia Corporation.