Professional Documents
Culture Documents
D = Desire
Now your subscribers are reading your email. Your next task is to build a burning desire for your
whatever it is you are offering, whether it’s free information or a product for sale. Without this
desire, your readers will discontinue reading, or read without clicking, and then delete or ignore
your email.
Sometimes you have to fight a lack of interest. Your readers may recognize a problem and want
a solution for it, but not enough to actually do something about it. They’re too lazy or busy or
preoccupied.
So in the main body of your copy, you have to make your readers want your offer badly enough
to overcome those obstacles.
How do you do this? You have several options:
Show the features and the benefits: Did you know that people make buying decisions based on
emotion but need to rationalize those decisions with facts? You sell on emotion, but you justify a
purchase with logic. So give your reader emotion and facts to make them feel good about
wanting your offer. Give them the facts, the objective, observable characteristics of your offer.
But excite their emotions by going beyond features and pointing out the benefits. These refer to
changes in your readers’ condition that occur as a result of consuming your offer. To come back
to our example:So if you’re working out 3 times a week…..and keep doing the same,
just drink ONE more bottle of water before your workout, you’ll see 30% more muscle
gains! JUST from drinking some more water! It’s like getting free muscle without working out
more. The best way to identify the benefit of a feature or a set of features is to ask, “So what?”
Keep asking until you’ve uncovered the deepest results your readers want.
Prove it: If you made a big, bold promise or statement, then you have to prove it. Before-and-after photos
are powerful proof elements (e.g. showing people who drink more water have more muscle). You can
also cite specific results from customers or promise to show a video demonstration. You could even paint
a vivid picture of life with your product to whet your readers’ appetite.
Use social proof: No matter how independent-minded we think we are, we all tend to do what others are
doing. This is called “social proof.” An example of social proof is telling readers that 13,489 people have
already downloaded your free report. Testimonials are another form of social proof. Make sure the
individuals giving the testimonials are as similar to your readers as possible.
Make it in short supply: The fear of missing out on something increases our desire for it. On the other
hand, when something is plentiful and readily available, we tend to take it for granted. This is the basis for
using scarcity in sales and marketing. To add scarcity to your offer, make it available for a limited time
only. Or, if it’s for a physical product, say that the number of items is limited. Whatever you do, don’t
manufacture scarcity. Always tell the truth.
Now your reader desperately wants your offer. Your job isn’t done. Many readers get to this point and
then delete the email. Don’t let this happen with your readers!
A = Action
Once you’ve rattled up enough desire to get your prospect thinking about taking action, it’s time to close
the deal. This focuses primarily on using a powerful call to action. Calls to action are simple statements
that let readers know what you want them to do next: buy a product, sign up for a newsletter, watch a
video, or share your tweets for example.
In our example of wanting people to drink more water, we can end up like this:
All you have to do, before you walk into the gym, is chug a half liter of water.
Everything you write should have a call to action – after all, you’re creating a piece of content for a
specific reason. So let the reader know what that reason is! Also think about the design aspects of your
calls to action: does your layout, button structure, and more support your prospect’s taking action? If it’s
at all difficult to figure out how to take the next step, people often won’t.
One final thought: Tell your reader what is going to happen next: The idea here is simple. Anticipate and
eliminate the risk that would stop people from doing what you want. Signing up for your newsletter raise
privacy concerns? Easy. Just have a clear privacy policy. Are they afraid of parting with their money?
Just offer a guarantee. The more that you think about why people wouldn’t take action and offer solutions
to those issues, the better positioned you’ll be to make the most of the opportunity.