Scribd Logo
Upload

Welcome to Scribd!

  • Pages From N160297 Lean Team Collaborative Planning 2016-Appendix C

    Uploaded by

    Moslem Sheikhkhoshkar
    6 views1 page
    The document discusses the 5 Whys technique for root cause analysis. It involves repeatedly asking "why" to drill down to the fundamental reason for failure. The example given is of a car that won't start, and by asking "why" five times, the root cause is determined to be that the owner has not been maintaining the car according to the recommended service schedule.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document discusses the 5 Whys technique for root cause analysis. It involves repeatedly asking "why" to drill down to the fundamental reason for failure. The example given is of a car that won't start, and by asking "why" five times, the root cause is determined to be that the owner has not been maintaining the car according to the recommended service schedule.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    Pages From N160297 Lean Team Collaborative Planning 2016-Appendix C

    Uploaded by

    Moslem Sheikhkhoshkar
    The document discusses the 5 Whys technique for root cause analysis. It involves repeatedly asking "why" to drill down to the fundamental reason for failure. The example given is of a car that won't start, and by asking "why" five times, the root cause is determined to be that the owner has not been maintaining the car according to the recommended service schedule.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Appendices

    Appendix C: Root Cause Analysis - 5 Whys


    5 Whys is a simple and useful tool for drilling down to root causes, and simply
    involves asking the question why until the fundamental reason for failure is
    disclosed.

    The following example demonstrates the process:

    ■ My car will not start (the problem)


    ■ Why? - The battery is dead. (first why)
    ■ Why? - The alternator is not functioning. (second why)
    ■ Why? - The alternator belt has broken. (third why)
    ■ Why? - The alternator belt was well beyond its useful service life and has never
    ■ been replaced. (fourth why)
    ■ Why? - I have not been maintaining my car according to the recommended
    ■ service schedule. (fifth why, a root cause)
    ■ Why? - Replacement parts are not available because of the extreme age of my
    ■ vehicle. (sixth why, optional footnote)

    Page 35

    You might also like