Professional Documents
Culture Documents
Contents iii
Chapter 5: Upgrading MK
Overview .....................................................................................5–1
Performing a Single-Server Upgrade ............................................................5–2
Performing a Dual-Server Upgrade ........................................................... 5–13
After Upgrading ............................................................................ 5–34
Appendix B: Troubleshooting
Detecting and Correcting Problems ............................................................ B–1
Understanding the Install and Upgrade Processes ............................................... B–2
Uninstalling MK ............................................................................. B–4
Contents v
Chapter
In This Guide
This guide contains installation requirements and step-by-step instructions for
installing MK Manufacturing and MK Logistics for Windows 2000 and
Windows NT. It covers the installation process for both single-server and dual-
server configurations. It also tells you how to upgrade your current version of
MK Manufacturing or MK Logistics and how to install the Radio Frequency (RF)
devices supported by MK.
Installation Configurations
You can install MK for Windows 2000/NT using one of the following
installation configurations:
■ Single-server configuration
■ Dual-server configuration
Single-Server Configuration
MK Application Server
Database Driver
Relational Database
Note: All machines must have a TCP/IP connection to run and access MK.
1–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installation Configurations
Dual-Server Configuration
Install the interBiz Desktop client on every Windows workstation for each user.
Installation Sequence
Note: All machines must have a TCP/IP connection if you want to run and
access MK.
TCP/IP TCP/IP
Connection Connection
MK Application Server
TCP/IP
Connection
TCP/IP TCP/IP
Connection Connection
MK Database Server
System Requirements
The following table lists minimum hardware requirements for the MK
components. The hardware requirements vary depending on whether you are
installing all functions on a single-server or across multiple servers. Keep in
mind that although we are providing hardware recommendations in this table,
we recommend that you always purchase hardware with the fastest CPU speed
available at the time of purchase. In addition, be aware that adding more CPUs
than the number recommended always results in improved performance.
Installation
Component Description of Component Minimum System Requirements
Database Server In a dual-server configuration, the 32 GB disk space
machine where the relational Less than 40 users: 1 GB RAM, 450
database and the MK database MHz Dual Pentium III processor or
driver are installed. higher
40 users or more: 2 GB RAM, 450 MHz
Quad Pentium III processor or higher
Windows NT 4.0 with Service Pack 5 or
Windows 2000 Server with Service Pack
1
Application Server In a dual-server configuration, the 12 GB disk space
machine where the MK application Less than 40 users: 1 GB RAM, 450
server is installed. MHz Dual Pentium III processor or
higher
40 users or more: 1.5 GB RAM, 450 MHz
Dual Pentium III processor or higher
Windows NT 4.0 with Service Pack 5 or
Windows 2000 Server with Service Pack
1
Database Server and In a single-server configuration, the 32 GB disk space
Application Server machine where the relational Less than 40 users: 1.5 GB RAM, 450
database, MK database server, and MHz Quad Pentium III processor
MK application server are installed. 40 users or more: 2 GB RAM, 450 MHz
Quad Pentium III processor
Windows NT 4.0 with Service Pack 5 or
Windows 2000 Server with Service Pack
1
1–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
System Requirements
Installation
Component Description of Component Minimum System Requirements
interBiz Desktop interBiz Desktop is the Microsoft Windows NT 4.0 with Service Pack 5 or
Windows user interface client. above or Windows 2000 Server with
Service Pack 1; Internet Explorer 5.0 or
above
Or
Windows 95, Windows 95 OSR2,
Windows 95OSR25 or above
Windows 95 Service Pack 1 (applicable
only to Windows 95, not the OSR
releases)
Microsoft DCOM 95
Microsoft Winsock 2.0
Internet Explorer 5.0 or above
Or
Windows 98
Windows 98 SE
Windows ME
Windows XP
Additional Requirements
You can install the interBiz Desktop client on Windows 2000, Windows NT
Workstation and Server 4.0 and above, Windows XP, Windows ME, Windows 98
SE, Windows 98, or Windows 95.
Windows 2000
Windows 95
Before installing interBiz Desktop on Windows 95 you must install the following
Microsoft products, product updates, or service packs in the order indicated:
1. Install either Windows 95, Windows 95 OSR2, or Windows 95 OSR25.
2. If you have installed the Windows 95 retail release, you must install
Windows 95 service pack 1 or above. The install for service pack 1 is in the
file win95sp1.exe.
3. You must install the OLE service pack update. The install for this update is
in the file oleupd.exe.
4. You must install DCOM for Windows 95 (or later). The install for DCOM 95
is in file Dcom95.exe.
5. You must install Winsock 2.0 for Windows 95. The install for Winsock 2.0 is
in file ws2setup.exe.
6. You must install either Microsoft Internet Explorer 4.01 or the Microsoft
Common Control 4.0 update if you don't wish to install Internet Explorer
4.01. We highly recommend that you Install Internet Explorer 4.01 since not
all MK Desktop functionality will be available otherwise. The install for the
common control update is in file 40Comupd.exe.
7. Microsoft HTML Help engine must be installed. This is installed
automatically by the MK Desktop install and normally will not require
manual installation. The install for the HTML help engine is in file
hhupd.exe.
1–6 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Supported Databases
Supported Databases
The following databases are supported by MK:
■ Ingres II 2.6/0207 (Ingres II 2.6/0201 + Ingres II 2.6 Service Pack 1)
■ Ingres II 2.5
■ Ingres II 2.0/0001
■ Microsoft SQL Server 2000 (must be run on Microsoft Windows 2000)
■ Microsoft SQL Server 7.0
■ Oracle 9i
■ Oracle 8i
■ Oracle 8.0.5.0.0
Upgrading From You must upgrade to Ingres II before upgrading MK. Refer to the Ingres II
OpenIngres 1.2 or documentation for details on the database upgrade.
OpenIngres 2.0
Upgrading From SQL If you are running MK with SQL Server 6.5, you must upgrade to SQL Server
Server 6.5 7.0 or SQL Server 2000 before upgrading to MK 8.4.
Services
The MK installation program installs three system services. Each of these
services performs a specific system function. The services are described in the
following table. Note that the database install creates its own environment
variables and services.
1–8 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Chapter
Before Installing MK
2
Contents i
Chapter
Before Installing MK
2
Overview
This chapter describes the conditions that must be met before you install MK. It
also tells you how to add user mkadmin to the domain and provides you with the
information you need when installing the relational databases (Ingres II,
Microsoft SQL Server, and Oracle) supported by MK.
Pre-Installation Checklist
Before installing MK, the following conditions must be met:
1. Install Microsoft Windows NT or Windows 2000 Server on server machines
and Microsoft Windows NT Workstation, Windows 2000, Windows XP,
Windows ME, Windows 98, Windows 98 SE, or Windows 95 on client
machines. Install additional support software as specified in the Systems
Requirements section of Chapter 1.
All machines running MK must belong to the same Windows NT domain.
Make sure that a Windows NT domain controller exists before installing MK
software. If it does not exist, you must create one.
2. TCP/IP must be installed on every server and client machine.
3. Install your relational database on the database server.
4. Install MK onto an NTFS formatted drive.
Note: User mkadmin is case sensitive in MK. Therefore, you should establish
mkadmin as lowercase in Windows NT, in MK, and in your database.
2–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
This section provides you with additional information you need when
configuring each database (Ingres II, Microsoft SQL Server, and Oracle) to work
with MK.
This section describes the options you need to select when installing Ingres II in
order to configure it for MK.
Select the Ingres/DBMS installation type. You can also select the Ingres
Character Based Tools option.
You must select the Start Ingres Service Automatically at System Startup
option.
3. In the following dialog box:
2–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
4. When you have finished installing Ingres II, install any applicable patches
and reboot your server.
5. Check Services. Ingres II should be running. Open the Ingres II
Configuration Manager. Select DBMS Server, and set the cursor_limit to 128,
as shown in the following example:
This section provides you with information you need when installing Microsoft
SQL Server 2000. It also tells you how to configure SQL Server 2000 for MK.
2–6 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
12. In the Instance Name dialog box, enter a name of your choice or choose
Default.
13. Click Next to open the Setup Type dialog box:
Choose Typical. Change the location of the Program Files and Data Files if
necessary.
14. Click Next to open the Services Accounts dialog box:
Select an account for the Service Settings. If you choose a domain user, make
sure you use a domain administrator account.
2–8 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
After you install SQL Server 2000, you need to configure it for MK. The
remainder of this section describes what you need to do, including:
■ Creating an mk database
■ Adding an ODBC server DSN
⇒ To create an MK database:
1. From the Start menu, select the SQL Server Manager:
Set the database name to mk. In the Collation Name field, choose
Latin1_General_BIN.
2–10 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
Set the initial database size to 1000 mb. Accept the default choices for the
remaining options in this dialog box.
4. Click the Transaction Log tab:
2–12 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
3. The Create a New Data Source to SQL Server dialog box opens:
Enter MKServer in the Name field and choose local in the Server list box.
4. Click Next.
Check the Change the default database to option and select mk from the
drop-down list box.
6. Click Next:
Click Test Data Source to make sure that the connection is functional. Click
OK.
2–14 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
This section provides you with information you need when installing SQL Server
7.0 . It also tells you how to configure SQL Server 7.0 for MK.
4. Choose Install SQL Server 7.0 Prerequisites to make sure that all
prerequisites have been installed.
The prerequisites for this release of MK are shown above. Click Back to
return to the startup screen.
5. Choose Install SQL Server 7.0 Components. The following window opens:
2–16 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
Choose Custom as the setup option. Change the Program Files and Data
Files destination folders if necessary or accept the defaults.
10. Click Next to display the Select Components dialog box:
Accept the default selections by clicking Next. (Note that MK does not use
these options.)
2–18 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
Choose the “Use the same account for each service. Auto start SQL Server
service” option Use the mkadmin user for these services. Enter the password
and domain name as set up on your system.
14. Click Next to display the Setup is ready to copy files dialog box.
15. Click Next to start the installation. The SQL Server files are copied and the
services are set up.
16. When this process is complete, the Setup Complete dialog box opens. Click
Finish to complete the setup process.
After you install SQL Server 7.0, you need to configure it for MK. The remainder
of this section describes what you need to do, including:
■ Creating an mk database
■ Adding an ODBC server DSN
⇒ To create an MK database:
1. From the Start menu, select the SQL Server Manager:
Set the database name to mk and the initial database size to 1000 mb. Accept
the default choices for the remaining options in this dialog box.
2–20 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
Double-click the mk database to set the Log Option for the Database.
2–22 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
3. The Create a New Data Source to SQL Server dialog box opens:
Enter MKServer in the Name field and choose local in the Server list box.
4. Click Next.
Check the Change the default database to option and select mk from the
drop-down list box.
6. Click Next:
Click Test Data Source to make sure that the connection is functional. Click
OK.
2–24 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
This section provides you with information you need when installing Oracle 9i.
It also tells you how to configure Oracle 9i for MK, including:
■ Creating an mk database
■ Creating tablespaces and rollback segments
■ Creating Oracle users mk, mkadmin
■ Installing MK
3. From the Available Products dialog box, select the Oracle 9i Database option.
2–26 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
At this point, you must create tablespaces and set up users for mk.
Following instructions in the Oracle RDBMS Installation Guide, use the Oracle
command create tablespace to create the following tablespaces:
You need to set up the following Oracle users: mk, mk_g, mkadmin. After you
create the users, you need to grant permissions for the users. Refer to Chapter 2,
“Configuring Oracle for MK” in MK in the Oracle Environment for more
information on creating Oracle users.
Installing MK
After installing the Oracle 9i database, you can install MK. During this
installation, select the Oracle 9i database.
2–28 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
This section provides you with information you need when installing Oracle 8i.
It also tells you how to configure Oracle 8i for MK, including:
■ Creating an mk database
■ Creating tablespaces and rollback segments
■ Creating Oracle users mk, mk_g, mkadmin
■ Installing MK
Creating an MK Database
This section tells you how to create a new database using the Oracle Database
Assistance utility.
Keep In Mind When you create the MK database, write down the ORACLE_HOME and
ORACLE_SID parameters, as you will be prompted for this information when
you install MK.
⇒ To create an MK database:
1. Start the Oracle Database Assistant.
Choose Typical.
2–30 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
3. Click Next.
Choose the Hybrid option to specify that both Online Transaction Processing
and Decision Support System applications run with the database.
5. Click Next.
Specify the number of users that can use MK at the same time.
6. Click Next.
2–32 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
8. Click Next.
After Installing the After the database is created, you need to add the following line to the end of
Database the init.ora file:
open_cursors = 500
In order for this parameter to take effect, you must stop and restart the Oracle
service. From the Control Panel, choose Services, and select Stop the
OracleServiceMK. Next, start the OraceStartMK, which in turn starts
OracleServiceMK.
Warning! If you do not make this modification, the install will fail with an error
indicating that there are not enough cursors.
Following instructions in the Oracle RDBMS Installation Guide, use the Oracle
command create tablespace to create the following tablespaces:
You need to set up the following Oracle users: mk, mk_g, mkadmin. After you
create the users, you need to grant permissions for the users. Refer to Chapter 2,
“Configuring Oracle for MK” in MK in the Oracle Environment for more
information on creating Oracle users.
Installing MK
After installing the Oracle 8i database, you can install MK. During this
installation, select the Oracle 8i database.
2–34 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
After you install the Oracle 8.0 database, you need to configure it for MK. This
section tells you what you need to do, including:
■ Creating an mk database
■ Creating tablespaces and rollback segments
■ Creating Oracle users mk, mk_g, mkadmin
■ Installing MK
Creating an MK Database
This section tells you how to create a new database using the Oracle Database
Assistance utility.
Keep In Mind When you create the MK database, write down the ORACLE_HOME and
ORACLE_SID parameters, as you will be prompted for this information when
you install MK.
⇒ To create an MK database:
1. Start the Oracle Database Assistant.
2. Click Next.
Enter mk for the Database Name and SID fields as shown and set the
internal password. Click Next.
5. Accept the default control file parameter information. Click Next.
2–36 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
9. Click Next.
Select the first option to create the database immediately and click Finish.
10. Answer Yes to the prompt to create the database now.
Click OK.
11. Answer Yes to add the SID name to your listener.ora file.
After Installing the After the database is created, you need to modify the initmk.ora file, which is
Database located in the %ORACLE_HOME%\DATABASE directory. Add the following
line to the end of the file:
open_cursors = 500
In order for this parameter to take effect, you must stop and restart the Oracle
service. From the Control Panel, choose Services, and select Stop the
OracleServiceMK. Next, start the OraceStartMK, which in turn starts
OracleServiceMK.
Warning! If you do not make this modification, the install will fail with an error
indicating that there are not enough cursors.
2–38 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing the Relational Databases Supported by MK
Following instructions in the Oracle RDBMS Installation Guide, use the Oracle
command create tablespace to create the following tablespaces:
You need to set up the following Oracle users: mk, mk_g, mkadmin. After you
create the users, you need to grant permissions for the users. Refer to Chapter 2,
“Configuring Oracle for MK” in MK in the Oracle Environment for more
information on creating Oracle users.
Installing MK
After installing the Oracle database, you can install MK. During this installation,
select the Oracle 8.0. database.
Contents i
Chapter
Overview
This chapter describes how to install MK on a single-server. A single-server
configuration installs the MK application server and database driver on a single
machine.
Pre-Installation Checklist
The following is provided for quick reference. Each task is described in greater
detail in Chapter 2, “Before Installing MK.”
; Task
Make sure that you meet all system requirements
Create the domain user mkadmin
Install the relational database
Apply database patches or service packs, as described in the System
Requirements section of Chapter 2 of this guide
Configure database parameters for the mk database, as described in the
appropriate database section of Chapter 2 of this guide
Add the users mk and mkadmin to the database, as described in the
appropriate database section of Chapter 2 of this guide
Create the mk database
If you are installing MK with Microsoft SQL Server, make sure to create
the ODBC DSN
If you are installing MK with Oracle, make sure that open_cursors are
added to the initmk.ora file
If you are installing the Advanced Finance Option for MK, make sure
you have the server name and port number for the Masterpiece/Net
server
If you are using Quantum software with MK, make a note of the version
of the Quantum software that is installed
3–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Single Server Installation Checklists
Installation Checklist
The following is provided for quick reference. Each task is described in greater
detail in this chapter.
; Task
Re-run the MK set up after the system .dll’s are installed and the system
is rebooted
Make sure to reboot after setup is completed
Post-Installation Checklist
The following is provided for quick reference. Each task is described in greater
detail in Chapter 6, “After Installing MK.”
; Task
If autoplay is turned off on your computer, the MK browser dialog will not
open automatically. To access it, on the Start menu, click Run and enter
x:\autorun.exe. Substitute X with your CD-ROM drive. Click Install MK 8.4
(0212) Server.
3. The install checks to see if your system has the required system files for this
release of MK. If it does not, the following Information dialog box opens:
Click OK to continue with the upgrade of system files. (If you do not see this
dialog box, go to step 8.)
3–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Installation
6. The system files are copied to your computer. When finished, the following
dialog box opens:
Click Next.
3–6 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Installation
Identify the installation in the MK System Name field. You use this name to
log into MK. Use the other fields to describe the server and the MK system.
3–8 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Installation
Enter the server name and port number for the Masterpiece/Net server.
3–10 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Installation
Select the version of the Quantum software that is installed on your system
or choose None.
18. Click Next.
19. Click Next. The install searches for the database; it displays informational
messages if it doesn’t find it. You can choose to continue with the
installation if these messages display. When this process is complete, one of
the following dialog boxes opens (depending on the database you are using):
Ingres II
Oracle
8.0
3–12 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Installation
Oracle 8i
and
Oracle 9i
Microsoft SQL
Server 2000 and
SQL Server 7.0
Enter the name of the database. This is usually the default name mk.
20. Click Next. Accept the default program folder or select one from the list of
available folders.
Review your installation selections. If you need to change any settings, click
Back; otherwise, click Next to begin the installation.
The installation process copies files to the MK directories, installs new MK
services, and runs the Import Data Dictionary (ttiex1287m000) session to
import the copied components. This process can take several hours,
depending on your system. The MK Console Log dialog box opens during
the Import Data Dictionary Process:
3–14 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Installation
The installation process can detect and correct any situation that prevents the
install from completing. If this happens, the install process prompts you to
determine whether you want to restart the process; choose Yes to continue.
If a failure occurs again, report the problem to Technical Support for further
analysis.
When the install successfully completes, the Setup Complete dialog box
opens. Choose Yes to restart your computer and click Finish.
After you complete the installation, you need to perform post-installation tasks.
See Chapter 6, “After Installing MK,” for information on what to do.
3–16 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing MK in a Dual-Server
Chapter
4 Environment
Contents i
Installing MK in a Dual-Server
Chapter
4 Environment
Overview
This chapter describes how to install MK in a dual-server environment.
You must install the MK database driver on the database server machine before
installing the MK application server on the application server machine.
These steps are described in this chapter. It also tells you how to set up a
secondary application server, which you can use to take some of the load off the
primary or first application server.
; Task
4–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Database Server
Pre-Installation Checklist
The following is provided for quick reference. Each task is described in greater
detail in Chapter 2, “Before Installing MK.”
; Task
Installation Checklist
The following is provided for quick reference. Each task is described in greater
detail in this chapter.
; Task
Re-run the MK set up after the system .dll’s are installed and the system
is rebooted
Make sure to reboot after setup is completed
Post-Installation Checklist
The following is provided for quick reference. Each task is described in greater
detail in Chapter 6, “After Installing MK.”
; Task
Add additional users to the database and the database driver as needed
If autoplay is turned off on your computer, the MK browser dialog will not
appear automatically. To access it, on the Start menu, click Run and enter
x:\autorun.exe. Substitute X with your CD-ROM drive. Click Install MK 8.4
(0212) Server.
4–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Database Server
The install checks to see if your system has the required system files for this
release of MK. If it does not, the following Information dialog box opens:
Click OK to continue with the upgrade of system files. (If you do not see this
dialog box, go to step 8.)
4. The MK System Files Setup Welcome dialog box opens:
6. The system files are copied to your computer. When finished, the following
dialog box opens:
Click Next.
4–6 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Database Server
Make sure that only the MK Database Server component is selected. You
can change the default destination folder by clicking Browse. Click Next.
12. The System Information dialog box opens:
Identify the MK installation in the MK System Name field. You use this
name to log into MK. Use the remaining fields to describe the server and the
MK system.
4–8 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Database Server
Ingres II
Oracle 8.0
Oracle 8i
and
Oracle 9i
Microsoft SQL
Server 2000 and
SQL Server 7 0
Enter the name of the database. This is usually the default name mk.
4–10 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Database Server
Enter the name of the MK application server. Note that the server name is
case sensitive in MK. You must enter it exactly as it was named on your
Windows NT domain. Check your Network Neighborhood Properties for
verification.
16. Click Next. Accept the default program folder or select one from the list of
available folders.
17. Click Next.
Review your installation selections. If you need to change any settings, click
Back; otherwise, click Next to begin the installation.
The installation process copies files to the MK directories and installs new
MK services.
The installation process can detect and correct certain situations that prevent
the install from completing. If this happens, the install process prompts you
to determine whether you want to restart the process; choose Yes to
continue. If a failure occurs again, report the problem to Technical Support
for further analysis.
When the install successfully completes, the Setup Complete dialog box
opens. Select the option to restart your computer and click Finish.
You are now ready to install the MK application on the application server.
4–12 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Application Server
Pre-Installation Checklist
The following is provided for quick reference. Each task is described in greater
detail in Chapter 2, “Before Installing MK.”
; Task
If you are installing the Advanced Finance Option for MK, make sure
you have the server name and port number for the Masterpiece/Net
server
If you are using Quantum software with MK, make a note of the version
of the Quantum software that is installed
Make sure that the database software is running on the database server
Installation Checklist
The following is provided for quick reference. Each task is described in greater
detail in this chapter.
; Task
Re-run the MK set up after the system .dll’s are installed and the system
is rebooted
Make sure to reboot after setup is completed
Post-Installation Checklist
The following is provided for quick reference. Each task is described in greater
detail in Chapter 6, “After Installing MK.”
; Task
If autoplay is turned off on your computer, the MK browser dialog will not
open automatically. To access it, on the Start menu, click Run and enter
x:\autorun.exe. Substitute X with your CD-ROM drive. Click Install MK 8.4
(0212) Server.
4–14 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Application Server
3. The install checks to see if your system has the required system files for this
release of MK. If it does not, the following Information dialog box opens:
Click OK to continue with the upgrade of system files. (If you do not see this
dialog box, go to step 8.)
4. The MK System Files Setup Welcome dialog box opens. Click Next to
continue.
5. An Information dialog box opens. Click Next to continue.
6. The system files are copied to your computer. When finished, a dialog box
opens informing you that setup has finished copying files to your computer.
Select the option to restart your computer now. Click Finish.
7. When the system reboots, make sure the MK for Windows NT CD-ROM is in
the CD-ROM drive. Start the MK setup by clicking Run on the Start menu
and typing x:\autorun.exe, where X is your CD-ROM drive. Click Install
MK 8.4 (0212) Server.
8. The MK Server Setup Welcome dialog box opens:
Click Next.
4–16 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Application Server
Make sure that only the MK Application Server component is selected. You
can change the default destination folder by clicking Browse. Click Next.
12. The System Information dialog box opens:
Identify the installation in the MK System Name field. You use this name to
log into MK. Use the other fields to describe the server and the MK system.
4–18 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Application Server
Enter the server name and port number for the Masterpiece/Net server.
Select the version of the Quantum software that is installed on your system
or choose None.
18. Click Next.
4–20 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Application Server
Enter the name of the MK database server. Note that the database server
name is case sensitive in MK. You must enter it exactly as it was named in
the Windows NT domain. Check your Network Neighborhood Properties
for verification.
20. Click Next.
Review your installation selections. If you need to change any settings, click
Back; otherwise, click Next to begin the installation.
The installation process copies files to the MK directories, installs new MK
services, and runs the Import Data Dictionary session to import the MK
component. This process can take several hours, depending on the speed
and memory of your system. The MK Console Log dialog box opens during
the Import Data Dictionary Process:
4–22 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Application Server
The installation process can detect and correct any situation that prevents the
install from completing. If this happens, the install process prompts you to
determine whether you want to restart the process; choose Yes to continue.
If a failure occurs again, report the problem to Technical Support for further
analysis.
When the install successfully completes, the Setup Complete dialog box
opens. Select the option to restart your computer and click Finish.
After you complete the installation, you need to perform post-installation tasks.
See Chapter 6, “After Installing MK,” for information on what to do.
3. Click Install MK 8.4 (0212) Server. Setup may need to install system files
required for this release of MK; if this happens, you will need to reboot your
machine after the files are installed to continue with the installation.
4. Click Next to start the setup program.
5. Select the MK product you are installing and click Next.
6. Review the install notes. Click Next.
7. Select only the MK Secondary Application Server component. You can
change the default destination folder by clicking Browse. Click Next to
continue.
8. In the System Information dialog box, identify the installation in the MK
System Name field. You use this name to log into MK. Use the other fields
to describe the server and the MK system.
9. In the Primary Application Server dialog box, enter the name of the primary
application server and the drive letter to use for network connections to the
primary application server. Click Next.
10. Accept the default program folder or select one from the list of available
folders. Click Next.
4–24 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up a Secondary Application Server
11. Review the selections you have made. To change any of your selections,
click Back until you reach the necessary screen. If your selections are correct,
click Next.
The installation process copies the MK files and installs the MK secondary
application server. When finished, you are prompted to reboot the system.
After you complete the installation, you need to perform post-installation tasks.
See Chapter 6, “After Installing MK,” for information on what to do.
When the Select Components dialog box opens, check the options to install
the interBiz Desktop and the MK Internet Client.
The MK Internet client contains the ActiveX controls needed to access MK
through Microsoft Internet Explorer.
4–26 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Chapter
Upgrading MK
5
Contents i
Chapter
Upgrading MK
5
Overview
This chapter gives detailed instructions for both a single- and a dual-server
upgrade of MK.
Upgrading MK 5–1
Performing a Single-Server Upgrade
If autoplay is turned off on your computer, the MK browser dialog will not
open automatically. To access it, on the Start menu, click Run and enter
x:\autorun.exe. Substitute X with your CD-ROM drive.
Click Install MK 8.4 (0212) Server.
4. The install checks to see if your system has the required system files. If it
does not, the following Information dialog box opens:
Click OK to continue with the upgrade of system files. (If you do not see this
dialog box, go to step 9.)
5–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Upgrade
Upgrading MK 5–3
Performing a Single-Server Upgrade
7. The system files are copied to your computer. When finished, the following
dialog box opens:
5–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Upgrade
■ If you are upgrading from a prior release of MK 8.4, the following dialog
box opens:
Upgrading MK 5–5
Performing a Single-Server Upgrade
5–6 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Upgrade
Select the version of MK you want to install on your system. Choose the
version that matches what is currently installed for your system.
Upgrading MK 5–7
Performing a Single-Server Upgrade
Enter the server name and port number for the Masterpiece/Net server.
5–8 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Upgrade
Select the version of the Quantum software that is installed on your system
or choose None.
18. Click Next.
Upgrading MK 5–9
Performing a Single-Server Upgrade
Ingres II
Oracle 8.0
Oracle 8i
and
Oracle 9i
5–10 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Single-Server Upgrade
Microsoft SQL
Server 2000 and
SQL Server 7.0
Enter the name of the database. This is usually the default name mk. Click
Next.
20. Accept the default program folder or select one from the list of available
folders. Click Next.
21. The following dialog box opens:
Review your selections. If you need to change any settings, click Back;
otherwise, click Next to begin the upgrade.
The upgrade process copies files to the MK directories, installs new MK
services, and runs the Import Data Dictionary (ttiex1287m000) session to
import the copied components. This process can take several hours,
depending on your system.
Upgrading MK 5–11
Performing a Dual-Server Upgrade
The upgrade process can detect and correct any situation that prevents the
upgrade from completing. If this happens, the upgrade process prompts
you to determine whether you want to restart the process; choose Yes to
continue. If a failure occurs again, report the problem to Technical Support
for further analysis.
When the upgrade successfully completes, the Setup Complete dialog box
opens. Select the option to restart the computer to complete the upgrade.
Next perform the post-upgrade tasks, described in the After Upgrading
section later in this chapter.
The database server is the machine on which you installed the relational
database and the MK database driver.
5–12 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
If autoplay is turned off on your computer, the MK browser dialog will not
open automatically. To access it, on the Start menu, click Run and enter
x:\autorun.exe. Substitute X with your CD-ROM drive. Click Install MK 8.4
(0212) Server.
4. The install checks to see if your system has the system files required for this
release of MK. If it does not, the following information dialog box opens:
Click OK to continue with the upgrade of system files. (If you do not see this
dialog box, go to step 9.)
5. The MK System Files Setup Welcome dialog box opens:
Upgrading MK 5–13
Performing a Dual-Server Upgrade
5–14 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
Click Next.
10. The dialog box that opens depends on whether you are upgrading from a
prior release of MK 8.4 or from an MK 8.1 non-technology release or a
release earlier than MK 8.1.
■ If you are upgrading from a prior release of MK 8.4, the following dialog
box opens:
Upgrading MK 5–15
Performing a Dual-Server Upgrade
5–16 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
Make sure that only the MK Database Server component is selected. You
can change the default destination folder by clicking Browse.
Upgrading MK 5–17
Performing a Dual-Server Upgrade
Ingres II
5–18 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
Oracle 8.0
Oracle 8i
and
Oracle 9i
Microsoft SQL
Server 2000 and
SQL Server 7 0
Enter the name of the database. This is usually the default name mk.
Upgrading MK 5–19
Performing a Dual-Server Upgrade
Enter the name of the MK application server. Note that the server name is
case sensitive in MK. You must enter it exactly as it was named on your
Windows NT domain. Check your Network Neighborhood Properties for
verification. Click Next.
17. Accept the default program folder or select one from the list of available
folders. Click Next.
18. The following dialog box opens:
Review your selections. If you need to change any settings, click Back;
otherwise, click Next to begin the upgrade.
5–20 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
The upgrade process copies files to the MK directories and installs new MK
services. The upgrade process can detect and correct certain situations that
prevent the install from completing. If this happens, the upgrade process
prompts you to determine whether you want to restart the process; choose
Yes to continue. If a failure occurs again, report the problem to Technical
Support for further analysis.
When this process is complete, the Setup Complete dialog box opens. Select
the option to restart your computer and click Finish. After the system
reboots, you can install the application server on another machine.
The application server is the machine on which you installed the MK application.
If autoplay is turned off on your computer, the MK browser dialog will not
appear automatically. To access it, on the Start menu, click Run and enter
x:\autorun.exe. Substitute X with your CD-ROM drive. Click Install MK 8.4
(0212) Server.
Upgrading MK 5–21
Performing a Dual-Server Upgrade
4. The install checks to see if your system has the required system files for this
release of MK. If it does not, the following Information dialog box opens:
Click OK to continue with the upgrade of system files. (If you do not see this
dialog box, go to step 9.)
5. The MK System Files Setup Welcome dialog box opens. Click Next to
continue.
6. An Information dialog box opens. Click Next to continue.
7. The system files are copied to your computer. When finished, a dialog box
opens informing you that setup has finished copying files to your computer.
Select the option to restart your computer now. Click Finish.
8. When the system reboots, make sure the MK for Windows NT CD-ROM is in
the CD-ROM drive. Start the MK setup by clicking Run on the Start menu
and typing x:\autorun.exe, where X is your CD-ROM drive. Click Install
MK 8.4 (0011) Server.
9. A Welcome dialog box opens:
5–22 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
10. The dialog box that opens depends on whether you are upgrading from a
prior release of MK 8.4 or from an MK 8.1 non-technology release or a
release earlier than MK 8.1.
■ If you are upgrading from a prior release of MK 8.4, the following dialog
box opens:
Upgrading MK 5–23
Performing a Dual-Server Upgrade
5–24 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
Make sure that only the MK Application Server component is selected. You
can change the default destination folder by clicking Browse. Click Next.
14. The System Information dialog box opens:
Identify the installation in the MK System Name field. You use this name to
log into MK. Use the other fields to describe the server and the MK system.
Upgrading MK 5–25
Performing a Dual-Server Upgrade
Select the version of MK you want to install on your system. Choose the
customization that matches what is currently installed for your system.
16. Click Next.
5–26 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
17. Click Next. If you enabled the Advanced Finance Option, the following
dialog box opens (otherwise, go on to the next step):
Enter the server name and port number for the Masterpiece/Net server.
18. Click Next.
Upgrading MK 5–27
Performing a Dual-Server Upgrade
Select the version of the Quantum software that is installed on your system
or choose None.
20. Click Next.
5–28 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
Upgrading MK 5–29
Performing a Dual-Server Upgrade
Review your selections. If you need to change any settings, click Back;
otherwise, click Next to begin the upgrade.
The upgrade process copies files to the MK directories, installs new MK
services, and runs the Import Data Dictionary session to import the MK
component. This process can take several hours, depending on the speed
and memory of your system.
The upgrade process can detect and correct certain situations that prevent
the upgrade from completing. If this happens, the upgrade process prompts
you to determine whether you want to restart the process; choose Yes to
continue. If a failure occurs again, report the problem to Technical Support
for further analysis.
When the upgrade successfully completes, the Setup Complete dialog box
opens. Select the option to restart the computer to complete the upgrade.
Next perform the post-upgrade tasks, described in the After Upgrading
section later in this chapter.
5–30 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
The final step you need to take is to install the interBiz Desktop client on a
Microsoft Windows workstation.
Upgrading MK 5–31
After Upgrading
After Upgrading
Before You Begin If you are using a European release of MK, refer to the Migration Guide before
performing any of these tasks.
Perform the following tasks after upgrading MK:
■ Re-license all software components by running the Configure Application
(ttiex3225m000) session. Refer to the section Enabling the Software in
Chapter 6, “After Installing MK,” for more information on running this
session.
■ Add a package combination for the MK8.4 VRCs.
■ Define production and development VRCs that are derived from the MK 8.4
VRCs and create the new package combinations.
■ Merge any customizations into the new package combinations.
■ Convert all companies to the new package combination using the Change
Package Combination by Company (ttaad1101m000) session. Refer to the
MK Migration Guide for a complete list of steps to perform to complete the
migration of a company.
■ Convert all users to the new package combination by running the Change
Package Combination for Users (ttaad2200m000) session. Convert to
runtime for all users.
Refer to the MK Migration Guide for more information on performing these tasks.
5–32 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Performing a Dual-Server Upgrade
The upgrade process can detect and correct certain situations that prevent
the upgrade from completing. If this happens, the upgrade process prompts
you to determine whether you want to restart the process; choose Yes to
continue. If a failure occurs again, report the problem to Technical Support
for further analysis.
When the upgrade successfully completes, the Setup Complete dialog box
opens. Select the option to restart the computer to complete the upgrade.
Next perform the post-upgrade tasks, described in the After Upgrading
section later in this chapter.
The final step you need to take is to install the interBiz Desktop client on a
Microsoft Windows workstation.
Upgrading MK 5–33
After Upgrading
After Upgrading
Before You Begin If you are using a European release of MK, refer to the Migration Guide before
performing any of these tasks.
Perform the following tasks after upgrading MK:
■ Re-license all software components by running the Configure Application
(ttiex3225m000) session. Refer to the section Enabling the Software in
Chapter 6, “After Installing MK,” for more information on running this
session.
■ Add a package combination for the MK8.4 VRCs.
■ Define production and development VRCs that are derived from the MK 8.4
VRCs and create the new package combinations.
■ Merge any customizations into the new package combinations.
■ Convert all companies to the new package combination using the Change
Package Combination by Company (ttaad1101m000) session. Refer to the
MK Migration Guide for a complete list of steps to perform to complete the
migration of a company.
■ Convert all users to the new package combination by running the Change
Package Combination for Users (ttaad2200m000) session. Convert to
runtime for all users.
Refer to the MK Migration Guide for more information on performing these tasks.
5–34 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Chapter
After Installing MK
6
Contents iii
Changing the Date Format ................................................................... 6–26
Creating a New Database .................................................................... 6–26
After Installing MK
6
Overview
This chapter describes the tasks you need to perform after installing MK. These
tasks include:
■ Adding users
■ Adding a printer
■ Licensing the software
■ Adding additional package combinations
■ Installing demo companies
■ Creating help
■ Changing the date format
■ Creating a new database
In addition, this chapter tells you what you need to do if you are using the
Advanced Finance Option for MK.
Adding Users
This section gives you general instructions for adding each MK user. It then tells
you how to add a user to the Ingres, Microsoft SQL Server, and Oracle database
and database groups. Finally, it tells you how to create a remote user file for
user mkadmin; this is necessary if you are using a dual-server configuration.
6–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Adding Users
To add an MK user to the Ingres II database you must log onto the database
server machine as the Ingres administrator. The database server is the machine
on which the Ingres II database is installed.
Before You Begin You must be logged on as ingres user in order to perform these tasks.
2. Press Shift+F3 to display the Users Catalog, which lists all users currently
defined in the Ingres database.
3. Press Shift+F1 (Create) to display the User Information dialog box:
4. Enter the user name and Y in any permissions you want to assign. Press F3
(Save) to save the user information. Answer Y to the prompt, and press
Enter to save your changes. Press F10 to exit.
Note: For more information about the Accessdb utility, see the Ingres Database
Administrator’s Guide.
where the MK user is the name of the user you are adding, and the group is
the name of the database. You can also use the following command:
oping_maint -a<MK user> -G<group> –y<MK system name>
For example:
oping_maint -a johndoe -G mk –y MKMANUFACTURING
Note: The user names and switches (-a, -G, and so forth) used above are case
sensitive.
6–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Adding Users
Before You Begin You must install MK before adding any users and groups. This is because the
MK installation program automatically adds the mk group and mkadmin user.
Use the mssql_maint database administration utility to add your MK users to the
SQL Server database and to the database group.
⇒ To add an MK user to the SQL Server database and the database group:
1. Log onto the database server.
2. From the Start menu, select Run and enter the following command:
mssql_maint -a<MK user> -M<system user> [-P<system user password>] –G<group> -
P<group password> -y<MK system name>
where the MK user is the name of the user you are adding, and the group is
the name of the database.
⇒ To create users:
1. Connect to the Oracle server as dba. Start the SQL*Plus utility and log on as:
■ User name: internal
■ Password: <internal password>
■ Host string: <database alias>
2. Create mk and mk_g as database administrator (dba) by entering:
create user mk identified by <password>;
grant dba to mk;
create user mk_g identified by <password>;
grant dba to mk;
About Passwords
To facilitate the installation, you can temporarily use the same name for the user
name and password as is shown in the example below:
After the installation is completed and you want to change the passwords, make
sure you change the Oracle database passwords before you change the Oracle
driver passwords.
If you are using a dual server configuration, you must create a remote user file
for the user mkadmin. This file is used by the Print Server service and other MK
utilities when connecting to the database server.
6–6 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Adding a Printer
Adding a Printer
Before you begin, you must set up a local or remote printer in Windows NT.
When adding a printer, you first need to install the printer on the Windows NT
server; then you set up the printer in MK.
If you are installing a printer attached to a Novell Netware printer, add user
mkadmin to the Novell user list. The Novell user mkadmin must have the same
password as the Windows NT user.
If you are installing a printer on a client workstation, make sure that the printer
is shared on that workstation and that the workstation is turned on when the
printer needs to be available.
6–8 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Licensing the Software
Each of these tasks is described in greater detail in this section. Note that some
of these tasks are performed from within MK using System Management
sessions and others from Windows NT using the Control Panel.
Licensing Checklist
Session/Task Description
ttiex3102m000 Maintain Security Code Validation Keys
ttiex3100m000 Maintain Requested System Configuration
ttiex3101m000 Maintain Requested System Configuration (Tools)
ttiex3400m000 Print Requested System Configuration
Fax security code to SSA Fax the report output to SSA Global Technologies
Global Technologies
Receive validation codes SSA Global Technologies will fax back a form
from SSA Global similar to the Security Code form with the
Technologies validation codes to authorize the software
ttiex3220m000 Tool Set Validation (enables the binaries)
Verify the license service Verify the License Service and Memory Service
ttiex3225m000 Configure Application (patch the program objects
that you are authorized to run; this is the only task
that needs to be completed after an update
All available software and tools are shipped on the distribution media that
comes with MK. To control use of the software, a license manager is used.
Once installed, you run a series of sessions to select the products you have
purchased and to generate a license request form. You fax this form to SSA
Global Technologies, who will fax back a validation key upon approving the
request. You enter the validation key to enable the software.
After the initial installation, the software is temporarily activated for a period of
14 days, after which the software is deactivated. It is therefore very important
that you generate the security code as soon as possible and fax it to SSA Global
Technologies to avoid having your software expire.
6–10 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Licensing the Software
2. Click Modify Record to access the Runable field for the Foundation
commercial function.
3. Select Yes or No based upon the contents of the license key notification form,
then press Tab. The cursor moves to the From Date field.
4. Enter the date from which the license is valid. Press Tab to move the cursor
to the End Date Column.
5. Enter the date through which the license is valid. Press Tab. The cursor
returns to the Runable column for the next line.
− For products that you have not purchased, enter No in the Runable field
rather than leaving the entry blank. If you enter No in this field, you are
not prompted for Start or End dates.
− If you have previously entered a date to the From or End Date field,
pressing Tab automatically enters your previous value.
6. Continue performing this task until all the commercial functions are filled in.
For certain modules (td and ti, for example) not all the commercial functions
can be displayed on one screen. To get the next screen of information, click
Next.
7. Once all the commercial functions have been entered for the package, select
the View Change View Field menu command. Tab to the Package field and
zoom to select the next package.
8. Continue performing this until all packages have been filled (qa, tc, td, tf, ti,
ts, and tt).
At the end of this process, you should have entered a value to all the
commercial functions and your data should reflect the commercial functions
on your form.
9. Click Close to save your data and leave the session.
For this session, a single start and end date is specified and is used for each
of the options on the screen.
2. From the View menu, select Change View Field.
3. Enter tt in the Package field.
4. Enter the start and end date.
5. Specify the number of users for each user interface. The Runable flag is
automatically set to Yes if the value is greater than zero. If you enter 0, the
flag is set to No.
For Ingres Server Ingres and the network manager, enter Yes.
Note: Check file licence6.0 in %BSE%\lib to ensure that the file contains the
application server name.
6–12 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Licensing the Software
Before you begin, you should have MK installed and ready to run. In addition,
the details of the configuration you have purchased should either be included
with the distribution media or arrive separately in the license key document.
This document contains essential details required for licensing the software.
2. Enter the customer code, license code (a number greater than 100), a
sequence number of 1, and organization name.
3. Leave the security code and validation keys blank. These codes will be
populated later.
4. Click Close to save your data and exit the session.
Once you have completed the preceding sessions, print a System Configuration
report and fax the results to SSA Global Technologies.
2. The customer code and license code display. Click Execute to start the print
process.
The output of the report contains a summary of the components requested
plus a security code consisting of a series of digits.
Note: Every time this print session is run, a different security code is
generated even if the components have not been altered between printing.
Do not run the session between generating the output and validating the
software since validation of the software can be done only on the last
security code generated.
3. Fax the output of this session to SSA Global Technologies Total License Care.
If you are unable to print the report, ensure that the data entered into MK
exactly reflects the details on the license key document before copying down
the security code onto the original form and faxing this back to SSA Global
Technologies. If you are unable to print the report, you can print to device
ASCIF and view and print the file with Wordpad.
4. After approval you will receive a validation code from SSA Global
Technologies and can then enable the software.
6–14 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Licensing the Software
After you receive the validation code, you perform the following tasks to enable
the software:
■ Enter the validation keys
■ Confirm configuration has not changed
■ Validate the tools
■ Verify the license service is running
■ Configure the application
Confirm the configuration has not changed from the fax sent to SSA Global
Technologies Total License Care. If it has, you need to rerun the Maintain
Requested System Configuration (ttiex3100m000) and Maintain Requested
System Configuration (Tools) (ttiex3101m000) sessions.
After you have entered the validation codes, you need to validate the tools. Use
the Validate Tool Set session to create a brand file called /.brand/brand6.0 in the
root file system. This file contains information about the user interfaces,
commercial functions with effective date windows, databases, the number of
users licensed as well as specific hardware information concerning the machine
MK is running on.
If there are errors during this stage, check that you have the same exact
configuration as specified in the validation form.
Warning! This file should not be moved, renamed, or tampered with in any way.
After validating the tools you, log off MK to license your software. To do this,
you need to perform the following sequence of steps:
1. Stop the MK Server service
2. Start the CAMK License service
3. Restart the MK Server service
6–16 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Licensing the Software
After the License server starts, log back onto MK to complete licensing the
software. The final step in enabling the software is to run the Configure
Application session.
The relationship between the commercial functions purchased and the objects is
held in the %$BSE%\sec\standard.secu file. All objects belonging to commercial
functions not authorized to be used are disabled. You receive an error message
if one of these sessions is invoked. When using this session:
■ All users must be off the system before running this session.
■ The license service must be running in order to access this session.
■ Always choose to patch Standard and Remaining Objects.
■ In addition to running this session during the initial installation process, you
must run this session every time you apply an update.
This section describes how objects are patched when they are installed:
■ The start and end dates when the object can run. In this particular case, the
start date is the date of installation and the end date is 14 days from the date
of installation.
■ A temporary flag which allows the objects to run without the license service
running.
Temporary vs. If the license service is not active, MK assumes that the software is temporarily
Permanent Objects licensed and, therefore, looks for a temporarily patched object.
In the licensing process, the Configure Application session patches the objects
with the start and end date specified in the Maintain Requested System
Configuration session. The objects are also flagged as permanent. Once specified
as permanent, the object can be run only if the service is running. Along with the
permanent flag, the cursor and license codes are also added to the object.
Patching Objects The Patch Object after System Crash (ttiex3228m000) session patches all the
after System Crash objects with a temporary flag and sets the end date to be seven days after
execution. Since the objects are flagged as temporary, the license service can
not be running.
Note: Only permanently patched objects can be patched with this session.
Running this session twice in succession without permanently patching the
objects again will not work.
Patching Objects If objects are moved from another system such as a priority patch from SSA
after Error Solving Global Technologies, they will not run if the customer and license codes are
different than those held in the brand file.
Run the session Patch Objects after Error Solving to patch the new objects with
the correct customer code, license code and start and end dates.
6–18 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Licensing the Software
2. Select Patch Objects (Standard) and Patch Objects (Remaining) and then
select the object(s) to be patched.
All installations should have the BASE Package Combination. If you did not
choose the 842BASE package combination when executing the installation script,
you should add it now.
6–20 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Adding Additional Package Combinations
If you add a new package combination, you need to indicate the package VRCs
that make up the package combination.
2. Add the package VRCs to the new package combination. Click Execute.
3. Run the Maintain Package VRCs (ttadv1111m000) session:
Make sure that each package VRC is integrated with its respective package
combination. For each package VRC the Integration with Package VRCs in
Pack Combination field should display the associated package combination.
Note: When maintaining package VRCs, be sure that the VRC points to the
correct parent package combination.
If You are Using Ingres If you are using Ingres, you need to perform the following procedure before
installing demo companies:
1. Run CBF.
2. Configure the DBMS server.
3. Edit the default_page_size to equal 4096 and press Enter.
4. Arrow down to max_tuple_length and edit to equal 4096. Press Enter.
5. Enter the DBMS Caches.
6. Arrow down to DMF Cache 4k and change the Status value to On.
7. Exit the DBMS Server, choosing Yes to save changes.
8. Exit the CBF.
9. Restart Ingres.
6–22 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Installing Demo Companies
Before accessing the demo companies, you need to assign the currency code for
each of the companies installed.
6–24 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Creating Help
Creating Help
After you have created a developer-level user and set up basic text parameters
such as default text groups and text windows, you should activate the online
help system. You do this by running the Create Runtime Help (ttadv5230m000)
session. This session loads the help texts associated with the components and
languages you specify into the runtime data dictionary.
This session may take some time to complete its processing, especially when
creating help for the Tools (tt) package. However, you must run this session to
make online help available to users.
6–26 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Setting Up the Radio Frequency
Appendix
A Devices Supported by MK
Contents i
Setting Up the Radio Frequency
Appendix
A Devices Supported By MK
Overview
MK supports the following Radio Frequency (RF) devices:
■ Symbol
■ Telnet
This appendix describes how to install and configure the hardware and software
on these RF devices.
A–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Configuring the Symbol RF Device
Before You Begin You need a special null-modem serial cable. Connect one end of the cable to
COM2 on the server and connect the other end to the serial port on the Access
Point.
2. When connected to the Access Point, choose the Enter Admin Mode option.
The password is Symbol
3. Select AP installation.
4. Configure the IP address, the default gateway, and so forth. You will need
the IP address for the AccessPoint and the IP address of the NT server.
5. Accept the defaults. Save your changes and exit.
6. Ping the IP address from an MS-DOS prompt to verify the configuration.
7. After you have downloaded the software, you must connect the Access Point
to the network.
To configure the Symbol hand-held terminal, you perform the following tasks:
1. Download the software from the server
2. Run a menu-driven program to configure IP addresses and masks into the
flash on the terminal
A–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Configuring the Symbol RF Device
The software needed to run the Symbol RF device must be installed on the MK
server and on the RF hand-held device. You need the following software to run
the RF device:
■ A Symbol service that runs on your NT Server – one of the Symbol Enabler
components
■ A Symbol Terminal Enabler Program (STEP) – one of the Symbol Enabler
components
■ A spawn service that runs on your NT Server – one of the MK system
components
■ An RF client executable that interfaces between your hand-held terminal and
the MK spawn service.
■ A stand-alone program that configures the services on your NT server.
To install the software supplied by Symbol Technologies, you first install the
Enabler software and configure it to run with MK. Then you install and
configure the Symbol STEP software on the handheld scanner. If you are using
more than one handheld scanner, you must do the STEP installation for each
device.
The Enabler software, or Symbol Service, comes on a diskette from Symbol. You
install it using a setup program on the diskette, which you can access from the
Windows NT desktop.
All the information needed to install the software is in the Symbol Installation
Guide.
MK Spawn Service
The MK spawn service and associated libraries are installed with MK. Since
there is a dependency between the spawn service and the Symbol service, you
must perform the following steps to ensure that the dependency is enabled:
1. From the DOS command prompt, enter the following command to change to
the etc subdirectory for MK:
cd {BSE}\etc
User Attributes
After you create the RF user accounts for MK, you must verify that the accounts
start with the RF main start menu. In the Main Start Menu in Create User
account field, change the value to
tdawm60000001
Registry Entries
RF Device Troubleshooting
Problem You logged onto MK and didn’t have your start menu set to:
tdawm60000000
Solution Abort out of the Symbol Terminal menu. Start MK and fix the start menu for
that account. Then reboot the Symbol Terminal. (This is because the terminal is
put into All Capital mode. The only way to clear this is to reboot the device.)
Problem You get a “RECV TIMEOUT 60h” on your Symbol Terminal Screen.
Solution The timeout occurred because the MK Server you wanted to access was too busy
to acknowledge your terminal input. You can:
■ Press R to retry. If you are not successful after two or three attempts, try the
next solution.
■ Press CTL to abort the session, then try to log in later.
A–6 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Configuration Telnet
Configuration Telnet
You can use the information provided in this section to configure any hand-held
device that can emulate a VT100 terminal. This requires a telnetd service
running on the MK server.
After installing the software, perform the steps in this section to configure the
daemon for the MK server by running the InterAccess Manager program. This is
installed under Programs/InterAccess TelnetD Server.
TelnetD – prompts:
1. Remove the Domain Message
2. Remove Ask For Terminal Type
3. Remove Show Copyright Information
4. Remove Ask user for Console Mode
5. Remove Ask User for Color Mode
InetD – Configuration
Nothing needs to be done in this section.
A–8 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Configuration Telnet
The MKAs environment variables set the display screen to 8 rows and 20
columns so that the menus fit on the hand-held device screen. Since MKAs.exe
is executed by telnetd, and not the MK server, you need to manually set the
environment variables through a .cmd file.
If you are using MK 8.1 Technology or later, you can configure the vt81nt.cmd
file for use in your MK system. If you are using MK 8.1, you can configure
vt81.cmd.
MKAS uses environment variables to limit the size of the display. These are
further explained in the MK style guide. These entries are set in the appropriate
.cmd file in ${BSE}\bin.
or:
set BA_ROW_DESIGN=8
set BA_COL_DESIGN-20
Since the VT Terminal Emulator is interpreting the VT100 data stream you need
to set a terminal environment variable
set TERM=vt100
If you are using MK 8.1 Technology or later, you need to enter a system name. If
this environment variable is not set, the user will be prompted to enter a system.
These commands clear the screen, execute the VT emulator, then exit from the
telnetd.
A–10 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Configuration Telnet
If you have properly configured the Pragma Telnetd, the VTController software
executes immediately after logon. However, there may be times when you need
to run VTController manually.
In order to run the VTController manually, you must copy the vt81(nt).cmd file
to vt.bat. Then you must go into the general configuration menu of the pragma
telnetd and blank out the console shell setup program. (Otherwise, every time
you telnetd in you will automatically run the vt81(nt).cmd program).
Troubleshooting
B
Contents i
Appendix
Troubleshooting
B
You can effectively troubleshoot the MK setup process if you understand the
install/upgrade process and know how to detect and correct any errors that
might occur.
Troubleshooting B–1
Understanding the Install and Upgrade Processes
If files are in use during the copying process, a 623 error may occur. Ensure that
all users have logged out of the system. Reboot the server(s). In some cases you
will see error 132 — if this occurs, abort the install, reboot the server, and start
the install again
Installing MK Services
If the Service Registry is in use during the MK services install process, an error
may occur. If an error occurs, the Control Panel Services applet may be open.
Close the Control Panel and re-install the MK program.
B–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Understanding the Install and Upgrade Processes
Error 514 If the pre-installation steps to create the user mkadmin, the user mk, and the
database mk are not properly executed, a 514 error may occur during the Import
Data Dictionary process. Remove the MK installation, re-do the pre-installation
steps and run the install again.
Error 505 If the database is not running or the MK connectivity files are not configured
properly, a 505 error may occur. A 505 error during the import process indicates
that the system could not connect to the database. Start the database if it is not
running. If the database is running, contact Technical Support for further
diagnosis.
The Import Data Dictionary session is used to import the applications and tools
components of the MK product. This process is disk and database intensive.
The process writes two log files in the %BSE%\log directory of the application
server. These files are log.oiex1287 and log.oiex1288. The first part of the
process imports the tools components and creates the run-time data dictionary
for tools. The file log.oiex1287 records the progress for this session. The next
part of the import process brings in the application components and records
progress in the log.oiex1288 file. The application and tools components are
packaged in directories that are named line.####, where # represents a digit. As
each of these line directories is processed, an entry is made in log.oiex1288. If the
session aborts prior to processing all the line.#### directories, the setup
program will take corrective action to rectify a failure and then prompt for
confirmation to complete the import. Select Yes to the prompt. You can also
restart the session by executing the file %BSE%\bin\restart.cmd.
The last step of the import process creates the selected package combination and
generates runtime help for the various components of the MK system. If the
session aborts prior to completion, you may restart it by running the restart.cmd
file, which is located in the %BSE%\bin directory.
Troubleshooting B–3
Uninstalling MK
Uninstalling MK
⇒ To uninstall a new MK installation from your system:
1. Remove the MK program files, MK services and MK settings from the
Windows NT environment. See below for more information.
2. Remove the MK group from the relational database.
3. Remove all MK users from the relational database.
4. Delete the database "mk."
5. Reboot the system.
For steps 2 through 4, refer to the appropriate relational database guides and the
MK database driver guides for information.
Answer Yes to the prompt. Once this process is finished, use the Windows
Explorer to delete the MK directory, including subdirectories, from the NT file
system.
If the Add/Remove step fails, you must stop and remove the MK services (MK
Print Server, CAMK License Server, and MK Server) from the Windows NT
registry under HKEY_LOCAL_MACHINE\CurrentControlSet\Services. Then
remove the BSE and BSE_TMP environment variables from the Windows NT
system environment; and finally, remove the MK directory including its sub-
directories from the NT file system.
Uninstalling an MK Upgrade
B–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Appendix
Contents i
Appendix
The MK Tax Provider allows you to link the MK application to the Quantum
Sales and Use Tax System in the United States VRC. This interface is transparent
to the end user. However, your MK installation has specific tax provider system
administration and application requirements. This appendix explains the
following tasks:
Setting MK Tax Provider parameters
Using MK fields to activate Quantum Sales and Use Tax
For the MK 8.4 release, these drivers are placed in separate folders under
%BSE%\bin\drivers with directories for:
■ Quantum13 for version 1.3xx
■ Quantum 20 for version 2.0
■ Quantum21 for version 2.1
When you install MK, you will be prompted to choose the version of the
Quantum software installed on your server. The correct executable is then copied
to the %BSE%\bin directory from the %BSE%\bin\drivers directory.
To link the Tax Provider with the Quantum Sales and Use Tax System, you must
also install Quantum Kits, Data File, GeoCoder File and Tax Decision Maker.
Follow the installation instructions in the Quantum for Sales and Use Tax Installer’s
Guide to install the Quantum Sales and Use Tax System. If you have any other
questions about the Quantum product, please call Vertex technical support.
In the Maintain Tax Provider Parameters session, you must specify a location in
the Path Name field for the Quantum folder.
Quantum has a utilities folder for which you must show the utility path as part
of the specification of the environmental variable, Path, on the application server.
Once you have set these parameters and installed the Quantum Sales and Use
Tax System, the interface between MK and the Quantum Sales and Use Tax
System is established.
C–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Required Fields
Required Fields
The Quantum Sales and Use Tax System requires you to use specific MK address
fields. With MK, you can enter address information in either of the following
ways:
Using the free form address format (for example, the Address 1, Address 2,
Address 3 and Address 4 fields)
Using the customized U.S. address format (for example, the Address 1,
Address 2, City, State, Zip Code, County and City Limits fields)
If you leave the City field blank, MK assumes you have selected the free form
address option and will automatically prompt for the Address 3 field. If you
enter a value in the City field, MK assumes that you have selected the
customized U.S. address option and automatically prompts for the State Zip
Code, County and City Limits fields. City, State, Zip Code and County
information are required for Quantum to determine a GeoCode for the location.
1. Edit the %BSE%\lib\info_file. This file defines the location of the Quantum
object. Find the line for Quantum, and make sure the path for the Quantum
object is %BSE%\bin\quantum_api6.0.
4. Activate the MK/Quantum interface by setting the field “Interface with Tax
Provider” to “Quantum” in the session Maintain Tax Provider Parameters
(tccom9100m00). Also, set the Path Name Data Files equal to
/MKTAX/QUANTUM/.
Note: MK does not allow abbreviations or punctuation for city and county
names. For example, “St. Petersburg” must be spelled out as “Saint Petersburg.”
Refer to the Quantum Geocoder Master List Manual for the correct spelling of cities
and counties.
C–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Appendix Compatibility of MK 8.4 (0212) and
Windows 2000 with Active
D Directory
Contents i
Appendix Compatibility of MK 8.4 (0212) and
Windows 2000 with Active
D Directory
This appendix contains information that certifies that MK 8.4 (0212) Server
supports Active Directory with Windows 2000. All available MK Clients (MK
Desktop, MK Client Classic, Internet Client) are compatible for both releases.
Compatibility of MK 8.4 (0212) and Windows 2000 with Active Directory D–1
Active Directory and MK FAQs
D–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Active Directory FAQs
Q. Does a Windows 2000 Network Support Primary and Backup Domain Controllers?
A. No. A Windows 2000 Network supports Domain Controllers and Member
Servers. The concept of primary and secondary controllers has been
eliminated. Active Directory allows Windows 2000 domain controllers
function as peers, and clients can make updates to Active Directory on any
Windows 2000 domain controller in the domain. This is a change from the
read-write/read-only roles played by Windows NT Server Primary Domain
Controllers (PDCs) and Backup Domain Controllers (BDCs). The Windows
NT Server domain system supports single-master replication— all changes
must be made on the PDC.
The Windows 2000 operating system supports multimaster replication: all of
a domain’s domain controllers can receive changes made to objects, and can
replicate those changes to all other domain controllers in that domain. A
domain is a directory partition. By default, the first domain controller
created in a forest is a global catalog server, which contains a full replica of
all objects in the directory for its domain and a partial replica of all objects
stored in the directory of every other domain in the forest.
Replicating Active Directory data among domain controllers provides
benefits for information availability, fault tolerance, load balancing, and
performance.
Compatibility of MK 8.4 (0212) and Windows 2000 with Active Directory D–3
Active Directory FAQs
Q. How does one migrate from a Windows NT Windows NT® to the Windows® 2000
Server Active Directory service.
A. The Active Directory Migration Tool (ADMT) provides an easy, secure, and
fast way to migrate from Windows NT to the Windows 2000 Server Active
Directory service. You can also use ADMT to restructure your Windows
2000 Active Directory domains. This tool can help a system administrator
diagnose any possible problems before starting migration operations. The
task-based wizards will then allow you to migrate users, groups, and
computers; set correct file permissions; and migrate Microsoft Exchange
Server mailboxes. The tool's reporting feature allows you to assess the
impact of the migration, both before and after move operations. In many
cases, if there is a problem you can use the rollback feature to automatically
restore previous structures. The tool also provides support for parallel
domains, so you can maintain your existing Microsoft Windows NT 4.0
operating system domains while you deploy the Microsoft Windows 2000
operating system.
D–4 MK Installation and Upgrade Guide for Windows 2000 and Windows NT
Appendix
Contents i
Appendix
Before You Begin Make sure that you have not made any source code changes in the VRCs that are
released and supported by SSA Global Technologies; these could be overwritten
by this installation.
E–2 MK Installation and Upgrade Guide for Windows 2000 and Windows NT