INTERNATIONAL UNIVERSITY - VNU

SCHOOL OF INDUSTRIAL ENGINEERING & MANAGEMENT

PROJECT REPORT

Warehouse Engineering Management

GROUP 02

No. NAME STUDENT ID

1 Trần Ngọc Hiền Chi IELSIU20010

2 Nguyễn Hoàng Gia Bình IELSIU19114

3 Nguyễn Huy Cảnh IELSIU20008

4 La Hạnh Dung IELSIU20287

5 Phạm Thị Thùy Dung IELSIU20288

Lecturer: Assoc. Prof. Dr. Ho Thi Thu Hoa

Warehouse Engineering Management Group 02

Table of Contents

CHAPTER I: INTRODUCTION ..................................................................................... 1

1.1 Background information ................................................................................................ 1

1.2 Scope and limitations..................................................................................................... 1

CHAPTER II: CAN THO WAREHOUSE DATABASE .............................................. 1

CHAPTER III: WAREHOUSE ACTIVITIES OF NGUYEN NGOC LOGISTICS . 5

3.1 Location ...................................................................................................................... 5

3.2 Service ........................................................................................................................ 6

3.3 Advanced technology application .............................................................................. 7

3.4 Equipment .................................................................................................................. 7

3.5 Layout ....................................................................................................................... 11

3.6 Challenges ................................................................................................................ 13

3.7 Opportunities ............................................................................................................ 13

CHAPTER IV: THE IMPACTS OF COVID – 19 ....................................................... 15

4.1 Positive influence ..................................................................................................... 15

4.2 Negative influence .................................................................................................... 16

CHAPTER V: CONCLUSION ...................................................................................... 18

CHAPTER VI: APENDIX .............................................................................................. 18

ii
Warehouse Engineering Management Group 02

CHAPTER I: INTRODUCTION

1.1 Background information

It should be stated that warehouse is an irreplaceable expense in Logistics operation. It

allows for not only timely delivery and optimized distribution, but also errors reduction in

fulfillment process. As a result, Warehouse management encompasses the principles and

processes involved in running the day-to-day operations at a high level. This activity includes

receiving and organizing warehouse space, scheduling labor, managing inventory and fulfilling

orders.

This report would be devided into 3 main sections in order to further demonstrate the

benefit of warehouse in a specific region – Can Tho City and its influences during the

pandemic. Firstly is the database of .. when detailed information of capacity, pallets,

technologies application would be collected. In the second part, we would analyze the

warehouse activities in a well-known Logistics service provider – Nguyen Ngoc Logistics.

Finally, the impact of Covid-19 in warehouse management would be experienced in both sides.

1.2 Scope and limitations

The most concerned problems in this project would be data collection. Although Can

Tho is the economic center of the Mekong Delta, the data of warehouse location is inadequate

on the internet as well as social media. Consequently, all members found difficult to search and

filter appropriate data in order to complete the required database. However, after completing

this task, we could achieve an upgraded espertise in searching and scheming information.

CHAPTER II: CAN THO WAREHOUSE DATABASE

Note: Full table in excel file would be attached in Appendix.

1
Warehouse Engineering Management Group 02

Materials Handling Technology used in

No Name of warehouse Company WHS Location Address of Head quarter WHS's Square
Equipment WHS

Logistics company Manufacturer company Address Province/City

138A Tran Quang

685/36/5A Xo Viet Nghe Tinh
Thanh Dat SSC Co.Ltd - Dieu Street, An Thoi - forklift
1 Thanh Dat SSC Co.Ltd Can Tho Street, 26 Ward, Binh Thanh, Ho 3.000 - 12.000 m²
warehouse Ward, Binh Thuy - turret truck
Chi Minh city
District

WMS (Warehouse
51C KV1, Ba Lang 951 National Highway 1A , Thoi Up to 12,000 m² - pallet juck Management System)
Nguyen Ngoc - Can Heineken, FUZE
2 Nguyen Ngoc Logistics Ward, Cai Rang Can Tho An Ward, District 12, Ho Chi Minh (included HCM - forklift Express sysem
Tho warehouse Beverage...
District City warehouse) - reach lift truck TMS (Transport
Management System)

Up to 20,000 m²
Vo Nguyen Giap
No. 30 B4 Street, 91B Quarter, An (included warehouses
Street, Hung Phu
3 GROVE warehouse GROVE Group Can Tho Khanh Ward, Ninh Kieu District, in HCMC., Khanh SAP S/4HANA
Ward, Ninh Kieu
Can Tho City Hoa, Da Nang, Ha
District
Noi and Hai Phong)
159A Rach Ong Kinh
Truc Lam General No 30, B4 Street, 91B Quarter, An
Warehouse - Truc Lam Street, Long Tuyen
4 Service Trading One Can Tho Khanh Ward, Ninh Kieu District,
Services and Trading Co. Ward, Binh Thuy
member LLC Can Tho City
District

B12 KDC Nam Thinh, Binh Duong

Tra Noc Industrial 50-1000m² - Fortlift
5 Hop Tien Logistics Hop Tien Logistics Can Tho Quarter, An Binh District, TX Dĩ
Park 1000- 5000m² - Reach lift truck
An, Binh Duong Province

National Highway 1,
Trong Tan Weight cargo M7, Le Thi Rieng Street, Thoi An
6 Trong Tan Hung Phu, Chau Can Tho 2000m² Fortlift Tracking location
transportation company Ward, District 12, HCMC
Thanh District

34/2/17, Tam Vu District, Hung Loi

No 50/3, Tran Hoang
Vy Thong Private Van Anh One member Ward, Ninh Kieu District, Can Tho
7 Na Street, Ninh Kieu Can Tho
enterprise LLC City
District

WMS (Warehouse
F1-9 No.12 Street, - Reach lift truck
710, lac Long Quan Street, Nhat Management System)
8 SCCI warehouse EXPRESS TD., JSC Phu Thu Ward, Cai Can Tho 2000m² - Dock leveler
Tan Ward, Tay Ho District, Hanoi CETA (Transportation
Rang District
Management Software)

Cai Son Industrial Cai Son Industrial Park, Hang

West Food cold Park, Hang Bang, Bang, KV4, An Binh Ward, Ninh
9 West Food Co.Ltd Can Tho Fortlift
warehouse KV4, An Binh Ward, Kieu District, Can Tho City,
Ninh Kieu District Vietnam

Cai Rang Road Can Tho Sugar Joint Stock 234 ĐT923, An Bình, 10, 1/5 Street, Hiep Thanh Ward,
10 Can Tho 3000 m2
warehouse CASUCO Company Ninh Kieu District Nga Bay City, Hậu Giang Province.

Group 8, KV4, Cai

Warehouse - Suong Mai Son Street, Hang 27, Dong Khoi, Tan An Ward,
11 Suong Mai Trading Co., Ltd Can Tho - Pallet truck
Trading Co., Ltd Bang, An Binh Ward, Ninh Kieu District, City. Can Tho
- Chemical cans
Can Tho

230.000m2 for all - Reach lift truck

27 Le Hong Phong, 1B Hoang Dieu St,
SOTRANS Can Tho SOTRANS Logistics warehouses. 3000m2 - Forklift WMS ( Warehouse
12 Tra Noc, O Mon, Can Can Tho Ward 13, District 4,
Warehouse Company for Can Tho - Pallet management system)
Tho, Vietnam Ho Chi Minh City 700000, Vietnam
Warehouse

2
Warehouse Engineering Management
Main service
- Sea transportation
- Container truck
- Sea and coastal shipping barges
- Services of Logistics
- Multimodal transport consulting.
- Project goods
- Import and export of agricultural
products
- Warehouse business
- Supply of marine equipment
- Consulting on maritime law and
maritime safety.
- Loading and unloading loose goods,
- Import - export management
- Inventory management
- Deliver goods to buyers
- Cargo loading and unloading
- Short-term storage
- Vehicles hiring
- Renting warehouse
- Delivering goods
- Customs declaration service
- Packaging
- Renting and selling pallets
- Product management
- Delivery
- Renting warehousing
Transportation servce
Import and export customs services
Warehouse service
Processing and supplying frozen and
canned fruit and vegetables.
Producing and trading in products of the
sugar industry
- Agricultural technical and material
services
- Trading in materials and equipment for
the sugar industry
- Provides chemicals
- provide technical machinery
- International shipping
- Delivery and domestic transportation
- Warehousing service
- Inland customs clearance port
Diện tích và số lượng kho
- Total warehouse capacity:
12,000m2
- 2 warehouses totally
The other warehouse at: 951
National Highway 1A, Thoi
An Ward, District 12, HCMC.
- For small warehouse: 50-
1000m²
- For larger warehouse: 1000-
5000m²
- The number of warehouse:
10
2000m²
The number of warehouse: 4
- Warehouse in Noi Bai
industrial park, Quang Minh
industrial park: total area of
​nearly 10,000 m2
- Warehouse & parking in Da
Nang: 1500m2
- Mapletree warehouse,
Sacombank warehouse in
Binh Duong: total area of
​7000 m2
- SCCI warehouse in Can
Tho: 2000m2
230.000m2 ( all warehouses
of SOTRANS). 5 warehouses
Group 02
Định vị trí trên bản đồ (vĩ
Kho thường Cold WHS Capacity
độ, kinh độ)
Ton
Pallet Loại hàng chủ yếu Tấn hay thông số khác Pallet (chilled/cold) Main products
(chilled/cold)
Coal, Gypsum, Clinker,
Limestone, Slag, Ton Coil,
10°03'58.7"N 105°45'40.0"E
Cassava, steel, equipment,
super-weight
- Beverage More than 150 trucks from 2-15
9°59'02.2"N 105°44'45.7"E
- Electrical devices tons of all kinds.
- FMCG The company has 2 main
- Functional food warehouses in HCMC and Binh 10°00'14.2"N 105°47'56.7"E
- Fruit and Vegetables Duong province
- Agricultural products
- Forest products (mostly
insects, no wood involved) 10°02'24.8"N 105°43'38.8"E
- Functional products
- Food
- Materials
Not available
- Oil
- Agriculture products
- retail shipping
- wholesale shipping 10°00'41.0"N 105°46'51.8"E
- Transporting super-heavy
goods
- Yarn production
- Weaving 10°00'43.4"N 105°45'53.8"E
- Textile finishing
10°00'23.3"N 105°47'55.3"E
Frozen and canned
1000 10°01'26.5"N 105°44'34.4"E
agricultural products.
- Mía
80 - 100 nghìn tấn/năm 10°00'26.2"N 105°44'47.9"E
- Đường mía
Temperature
ranges from -5
Chemicals 10°00'41.3"N 105°44'43.7"E
to 0 degrees
Celsius
- Export: garment, leather
shoes, handicrafts and
ceramics, furniture,
electronics, raw materials,
agricultural and forestry
products...
- Import: machinery and
10°05'11.6"N 105°43'58.2"E
equipment, raw materials for
garment processing, footwear,
paper, ...
- Delivery: food, animal feed,
packaging, raw materials,
machinery, chemicals,
pharmaceuticals...
3
Warehouse Engineering Management Group 02

Transport conne ction

Link we bsite Khả năng kế t nối giao thông (nê n xe m trê n bản đồ để đánh giá, trực tiế p hay không, bao nhiê u Inve stme nt cost Main clie nts
km thì tới ga sắt-không hay cảng)

Road Rail Air Inland wate rway Se a

- 15.6 km to Cai Cui

7.4 km to Can Tho port
www.thanhdatssc.com
International Airport - 6.2 km to Sai Gon
Petro Can Tho port

- 14.9km to Cai Cui

7.9 km to National port
Coca-Cola, PNG, Heineken,
Highway 91B Can 17.4 km to Can Tho - 18km to Hoang Dieu
http://www.nguyenngoc.vn/ Vinamilk, Unilever, LG,
Tho International Airport - Binh Thuy port
SONY, etc.
- 21.3km to Tra Noc
port

- 6.1km to Cai Cui port

14.9 km to
- 16.8km to Tra Noc
National Highway 14.7 km to Can Tho
https://grovegroup.net/ port
91B, Ninh Kieu International Airport
- 15.4km to Hoang
District, Can Tho
Dieu - Binh Thuy port

http://www.canthoport.com. Hung Thuy Synthesis

vn/ Trading Company Limited

https://hoptienlogistics.com/

It takes 30 minute s to
https://trongtanvn.com/cac- It takes 16 minute s to
travel by car to reach
dich-vu-van-chuyen-hang- travel by car to reach
the Can Tho
hoa/ Cai Cui Port
Inte rnational Airport

It takes 25 minute s to
It takes 21 minute s to
http://www.vananhco.com/vi travel by car to reach
travel by car to reachh
.html the Can Tho
Cai Cui Port
Inte rnational Airport

Yamaha, Vietnam Honda,

Nestle, DHL Express, DHL
Excel Supply Chain, Vietnam
- 6.1 km to Cai Cui port
14.4 km to Can Tho Ariston Thermo, Vietnam
http://thanhdatexpress.com/ - 14.3 km to Hoang
International Airport Enkei, Thai Summit Group,
Dieu port
Hunter Douglas Indochina,
Vina Sanwa, Vietnam
Idemitsu Lube Company

ATALANTA, PORT
ROYAL, SCHREIBER
FOOD, INGREDIEN
TRADE, HENRY
LAMOTTE, ZUMDIECK,
https://www.westfood.vn/gio 10.4 km to Can Tho 14.3 km to Cai Cui port
12 billion VND GEIMEX, KK FOODS,
i-thieu/ International Airport
NETRA, AGRO B.V,
NATIONAL FOODS,
ENTYCE FOOD,
ALASKO, KATAOKA,
CARGILL, H.F.FOOD
13.2 km to Can Tho
Internal Airport. 12.9km to Cai Cui port. - Soc Trang Sugar Joint
It takes 24 minutes to It takes 22 minutes to Stock Company
http://casuco.com.vn/vn/
travel by car to reach travel by car to reachh - Tay Nam Sugar Joint Stock
the Can Tho Cai Cui Port Company
International Airport

12.1 km to Can Tho

MEMMERT, HAMILTON,
http://hoachatsuongmai.com/ Internal Airport. 13.2km to Cai Cui port.
LABOMED, EXTECH,…
Album-cong-ty-suong- It takes 23 minutes to It takes 24 minutes to
MERCK, PROLABO,…
mai/kho-chua-hoa-chat- travel by car to reach travel by car to reachh
BRAND, SCHOTT,
cong-ty-suong-mai-18.html the Can Tho Cai Cui Port
ISOLAB, KIMBLE
International Airport

- 3 km to Can Tho Scavi, Cargil, Holcim, Uni-

20.4km to Cai Cui port.
Internal Airport President, PepsiCo,
https://sotrans.com.vn/dich-
vu/dich-vu-kho-bai/
- 5 minutes to travel by 4
It takes 35 minutes to
travel by car to reachh
Samsung, P&G, Colgate-
car to reach the Can Palmolive, FrieslandCampina,
Cai Cui Port
Tho International Airport Texhong
Warehouse Engineering Management Group 02

CHAPTER III: WAREHOUSE ACTIVITIES OF NGUYEN NGOC

LOGISTICS

Nguyen Ngoc Logistic Joint Stock Company was established in 2005. Over 14 years of

formation and development, Nguyen Ngoc Company has initially achieved significant success

in logistics market, moreover, brand Nguyen Ngoc (NNL) is known to many customers and

partners with prestige, service quality is placed first. Additionally, this company has achieved

a high reputation for its large serving of multi-industry corporations in Vietnam such as

Petrosetco, Vinamilk, Cocacola, Vingroup, Thegioididong, Budweiser Beer, etc.

3.1 Location

HEADQUARTER

Address: 951 National Highway 1A , Thoi An Ward, District 12, Ho Chi Minh City

5
Warehouse Engineering Management Group 02

THE SOUTH WAREHOUSE

Address: 951 National Highway 1A , Thoi An Ward, District 12, Ho Chi Minh City

NGUYEN NGOC CAN THO WAREHOUSE

Address: 51C KV1, Ba Lang Ward, Cai Rang Dist., Can Tho City

3.2 Service

Understanding the heat and significant potential in logistics market, Nguyen Ngoc Logistics

has dedicated itself to develop the most advanced and flexible logistics solutions, especially in

warehousing services when it fully uses the large warehouse spaces and modern equipment,

which will support the management, inventory, distribution, loading and unloading... Services

in the warehouse included:

• Import - export management;

• Inventory management;

• Deliver goods to buyers;

• Cargo loading and unloading.

The extraordinarily easy-to-use tools provide global supply chain management and visibility,

with the flexibility to meet the diversity of each client’s needs with:

• More than 150 trucks of 2-15 tons of all kinds.

• 3 parking lots which are over 30,000 m2 in Ho Chi Minh City and Binh Duong.

• A warehouse system in Can Tho with 3 warehouses total area of more than 12,000m2.

6
Warehouse Engineering Management Group 02

3.3 Advanced technology application

Mr. Nguyen Van Thanh - General Director of Nguyen Ngoc Logistics, said:

"Technology has changed the composition in logistics market. Therefore, investing in the

Warehouse Management System (WMS) in order to monitor, manage and optimize schedules

for vehicles, logistics or carriers is one of specialized technologies that we are applying and

experiencing daily.”

A WMS primarily aims to control the movement and storage of materials within a

warehouse and process the associated transactions, including shipping, receiving, put-away and

picking. Moreover, WMS is a database driven computer application, to improve the efficiency

of the warehouse by directing cutaways and to maintain accurate inventory by recording

warehouse transactions. The systems also direct and optimize stock based on real-time

information about the status of bin utilization. Once data has been collected, there is either

batch synchronization with, or a real-time wireless transmission to a central database. The

database can then provide useful reports about the status of goods in the warehouse.

3.4 Equipment

In general, Nguyen Ngoc Logistics operates their warehouse to enhance effectiveness

of their warehousing productivity as accurate product navigation and in-house driving.

7
Warehouse Engineering Management Group 02

a/ Pallet

Pallets are an iconic part of any warehouse or supply chain. It is a flat that is used for

handling transport, storing goods or transporting freight. A pallet is usually secured to prevent

damage. Without a corresponding pallet, goods are in danger of getting faulty during transport.

Pallet used in NNL warehouse (Source: Nguyen Ngoc Logistics)

8
Warehouse Engineering Management Group 02

b/ Pallet jack

A pallet jack is the most basic form of forklift. This could be found in warehouses and

is used for lifting and transporting small loads for short distances.

Pallet jack used in NNL warehouse (Source: Nguyen Ngoc Logistics)

9
Warehouse Engineering Management Group 02

c/ Forklift

In the industry of machinery, Forklift is a device capable of lifting and moving, making

loading and unloading goods easier. Most forklifts in a warehouse can carry loads of one to

five tons. Lifting greater weights, such as filled shipping containers, requires larger machines

with lift capacities up to 50 tons.

Forlift used in NNL warehouse (Source: Nguyen Ngoc Logistics)

10
Warehouse Engineering Management Group 02

d/ Reach lift truck

Forklift used in narrow aisle applications could be stated as reach lift truck. It is

designed to have two outer legs and a single set of wheels in the back, which allows operators

to navigate smaller spaces, and still be able to reach higher racking.

3.5 Layout

Overall, Nguyen Ngoc Logistics uses 4-way entries (perimeter base) for their

warehouse. Their warehouse layout is mainly combined in batches of many pallets of the same

products of the same company at a specific location. In addition, the more frequently these

products are consumed, the nearer the location it is placed at the entering door of the warehouse.

Therefore, it creates an opportunity for the workers to move it easily as well as save time in

picking these products.

11
Warehouse Engineering Management Group 02

The layout of NNL warehouse (Source: Nguyen Ngoc Logistics)

12
Warehouse Engineering Management Group 02

3.6 Challenges

In the business development, Nguyen Ngoc logistics has faced challenges that would be

described as follows:

a/ The lack of diverse kinds of warehouses

It should be stressed that the more logistics companies appear, the more

competitiveness existed. As a result, there would be more pressure for enterprises to draw the

attention of their services. However, based on the given information, Nguyen Ngoc Logistics

has been disadvantageous as they abandoned hidden features of warehousing and mostly focus

on the parking lot for trucks and containers. Additionally, Nguyen Ngoc Logistics has not

owned much cold storages over the country, which makes them fallen behind the competition.

b/ Centralizing warehouses

There are limited centralized warehouse destinations as Binh Duong and Dong Nai

province. The enterprise ignored some potential neighboring locations, for example Ha Noi,

Ho Chi Minh City... Centralizing the warehouse results in the rise of cost in outbound shipment

and shipping timeline. Consequently, it would be impossible for rush delivery and the

enterprise must experienced a high payment in transportation monthly. The best solutions so

far would be additional warehouses construction, but it is going to cost lots of expense and

time. The other solution is NNL should focus on the strength of centralized warehouses, which

is better customer service and more efficiency in operation management.

3.7 Opportunities

a/ Warehouse location

Can Tho is an important position connecting the South and the Western provinces (Mekong

Delta), which is considered as the gateway to the lower Mekong region. Therefore, building

13
Warehouse Engineering Management Group 02

warehouse here would achieve a long-term benefits for evolution. Logistics services and

economic development would be expanded in these areas instead of just concentration in

familiar regions as Ho Chi Minh City, Binh Duong,...

b/ High investment in warehouse system

Nguyễn Ngọc Logistic achieve a dynamic logistics network in Can Tho with 3 warehouses,

having a total area of more than 12,000m2, whose investment cost up to 10 millions USD. It

can be stressed that owning large capacity of warehouse could gain benefits in a long run, when

it is possible to store kinds of products with high quantities, which can meet the various demand

of customers.

Moreover, the undeniable advantage of advanced technologies application in

transportation, management and warehousing could tramendously highlight NNL in the

market. They have applied WMS (warehouse management system), Express System and TMS

(Transport management system). Especially, they mostly focus on the Warehouse Management

System (WMS). It aims to control the movement and storage of materials within a warehouse

and process the associated transactions, including shipping, receiving, put-away and picking.

Moreover, WMS is a database driven computer application, to improve the efficiency of the

warehouse.

c/ Young staff, high potential

Finally, Young staff, high potential is a great opportunity for NNL nowaday. They have

been constructing young staff from multinational corporations, with intensive training in

specialized knowledge from abroad is also one of the important factors that help Nguyễn Ngọc

Logistics stand firm and assert position in today's challenging market.

14
Warehouse Engineering Management Group 02

CHAPTER IV: THE IMPACTS OF COVID – 19

4.1 Positive influence

a/ Warehouse and fulfillment center:

The first positive impact of Covid 19 is the change in the warehouse and the fulfillment

center operation in general. Due to the pandemic, consumer behavior has had a propensity for

online shopping. This trend leads to a substantial number of goods which need storing.

Currently, the manufacturers’ warehouse cannot adapt extra storage immediately. It will cost

twice to build a new warehouse, especially a cold one on specification. Therefore, companies

recently choose to leverage the third party, such as 3PL Logistics, hiring outside warehouses

will not only solve the shortage of space in producers’ warehouses but also increase the revenue

for 3PL Logistics company.

Equally importantly, this pandemic has revolutionized a new era of technology in

warehouse operation. Labor shortage and social distancing requirement boosted the adoption

of technology solutions. Autonomous technology is one of these solutions that has been

promoted by many enterprises. A sudden innovation will result in the consumption of

prohibitive money to invest in the modern technology system; however, the benefits

overwhelm the drawbacks. The application of robots in warehouse performance can not only

increase productivity, alleviate human errors but also recoup the lack of human resources when

consequences such as a pandemic, natural disaster happen. Especially, the investment in

automatic chain of fulfillment centers at strategic locations such as the Mekong Delta Region

would accelerate the regional economy.

b/ Cold warehouse:

There is no doubt that the need for fresh food, and vegetables have escalated

unexpectedly due to the lockdown. The severe shortage of employees in the field of delivery

15
Warehouse Engineering Management Group 02

causes demand congestion. Hence, most products cannot be delivered to the residents and are

reserved in the cold warehouse. Moreover, to avoid the spread-out of the epidemic, the vaccine

has been ordered a substantial amount. Account for its feature, temperature in cold warehouse

needs set in precise number degree in order not to ruin it. Therefore, these factors lead to the

remarkable growth of cold storage during the pandemic.

4.2 Negative influence

Nevertheless, there is incontrovertible evidence that this virus had caused the disruption in

the supply chain around the world. Some remarkable features could be listed as: the existence

of social distancing lasted for 6-month, the compulsory of wearing masks, the limited distance

among people in the public space as well as the hand sanitizer. As the changes and strict rules

taken place promptly, leading the whole supply chain stagnantly. In particular, one of the most

significant factors in the supply chain is the warehouse, especially in Vietnam, which also is

suffered from the supply chain around the world.

a/ The fixed cost needed to be paid monthly

Due to the supply chain disruption background, business activities of various business

models was distracted, especially the warehouses around Vietnam. As a result, it brokes the

whole supply chain. Although the warehouse is not fully operated even after being closed, the

company stills pay fixed cost monthly such as taxes, rent cost, and some other relevant cost

relating to inventories and maintenance of the goods stored at the warehouse that could be

expired or broken. Therefore, it could damage the financial status of the company when they

could not generate the revenue but still pay the cost, and consequently, some small and medium

companies that do not have good financial status go bankrupt.

16
Warehouse Engineering Management Group 02

b/ The change in layout and design of the warehouse

Because of following the 5K rules in Vietnam, some warehouses need to adapt for

protecting the workers as well as continuing operating without violating the rules of the

government. By increasing the spaces for workers to work in and keeping a two meters distance

to limit the spreading of the virus, the warehouse also needs to improve its airflow system in

the warehouse because the virus spread into the air if it is in the enclosed spaces. In addition,

the covid pandemic could have the solution that the company needs to change the physical

warehouse by taking an advantage of investing in robots for automation in the warehouse,

which could increase the productivity and effectiveness in work as well as alleviate the rate of

transmission in case of people work in the warehouses. As a result, the company should change

its layout and design to protect the workers and it could cost the company a lot of money not

only in investing in the new warehouse but also in refurbishing the current warehouses.

c/ The new normal issues

The pandemic could cause changes in consumer behavior from shopping offline to

shopping online. Where most warehouses in Vietnam are applied the make-to-stock and need

17
Warehouse Engineering Management Group 02

to change to make-to-order, which causes the changes in trends of warehouse operation in

building necessary new fulfillment centers. Furthermore, shopping online through e-commerce

apps with a current capacity of warehouses in Vietnam could not provide fully and quickly in

order to meet the demands of the customers. On the other hand, cold storage with a view to

meeting the demands of the customer during the pandemic exploits the vital role of quality cold

storage in storing necessary demands such as food, vegetables, and water, especially vaccines

in case of an emergency situation like the social distance lasts for 14 days without going out.

Therefore, It could cost the company in order to change their current operational status of the

warehouse as well as prepare for the new business model with the uncertainty which brings

about the risk for the whole business if they do not forecast the customer behavior and the

trends carefully.

CHAPTER V: CONCLUSION

Thanks to the geographical characteristics, Can Tho could be seen as an important hub

between provinces. Due to its limitless potential for developing logistics networks, especially

in warehouse service. Nevertheless, during the research, we have found that there is drip-drop

service information posted on the websites, which is hard to collect the prime parameters of

their demand. Therefore, investors would hesitate when deciding on a venue. As a result, the

warehouse owners in Can Tho should enhance the website in order to attract clients.

Nguyen Ngoc Logistics (NNL) has achieved a highlighted reputation in logistics market

for its large servings for corporations such as Vinamilk, Coca Cola, Fuze Tea, etc. In addition,

the company also earns such comparative advantages as the location in Can Tho, high

investment in warehouse system and technology application. Nonetheless, there are challenges

remaining as the exclusive warehouse distribution and the lack of different types of warehouse

18
Warehouse Engineering Management Group 02

besides normal and cold ones. By 2025, Can Tho will become the gateway city of the lower

Mekong region when there is the national highway south of the Hau River developed. Hence,

Nguyen Ngoc Logistics should seize this opportunity to branch out their warehouse in Can Tho

as well as overcome the disadvantages.

It is undeniable that Covid-19 has impacted both sides throughout the supply chain,

warehouse service no exception; nevertheless, the pros overwhelm the cons. Although it is

estimated to spend a high cost for upgrading the warehouse, particularly the cold warehouse,

the tremendous growth of e-commerce and the adoption of robots could bring long-term

benefits and open the new era in warehouse operation. From an optimal perspective, the

epidemic illustrates the problem-solving and adoptable ability of human beings when there are

plenty of advanced solutions applied.

CHAPTER VI: APPENDIX

REFERENCES

1. Can Tho City warehouse database

<WHS Database - Group 2 - Can Tho City.xlsx> accessed on 28 May 2022

2. Wikipedia, ‘Forklift’

<https://en.wikipedia.org/wiki/Forklift> accessed on 28 May 2022

3. Nguyen Ngoc Logistics

<https://www.nguyenngoc.vn/> accessed on 28 May 2022

4. Vietnam Logistics Review, ‘Nguyen Ngoc Logistics & ambition to dominate the

Vietnamese logistics market’

<https://bitly.com.vn/ifpa96> accessed on 28 May 2022

5. Reusable Packaging News, ‘What is a pallet?’

19
 Warehouse Engineering Management Group 02

<https://packagingrevolution.net/pallets-introduction-to-pallet-usage/> accessed on 28 May

2022

6. DATEX, ‘Impact of COVID-19 on Warehousing and the Supply Chain’

<https://bitly.com.vn/zxk2ez> accessed on 28 May 2022

7. Figures and Events Review, ‘Building and developing Can Tho city to 2030, vision 2045’

<https://bitly.com.vn/0bin8m> accessed on 28 May 2022

8. Ministry of Construction, ‘Can Tho construction is developed rapidly and sustainably’

<https://bitly.com.vn/72agt2> accessed on 28 May 2022

APPENDIX

INDIVIDUAL CONTRIBUTION IN GROUP

Very poor Poor Neutral Good Very good
SCALE
1 2 3 4 5

Voting: How many members in group agree with your evaluation?

*** Minutes of meeting need to be submitted together with this paper.

Contribution to group work/Detail

No. Full name of students Scale Voting
tasks

- Group Leader
- Meeting minutes host and note taker.
- Chapter I: Introduction
1 Trần Ngọc Hiền Chi 5 6
- Chapter II: WHS Database
- Chapter III: (3.1, 3.2, 3.3)
- Report arrangement

20
Warehouse Engineering Management Group 02

- Group Vice leader

- Chapter II: WHS Database

2 Nguyễn Huy Cảnh - Chapter III: (3.5) 5 6

- Chapter IV: (4.1)

- Chapter V: Conclusion

- Chapter II: WHS Database

3 Nguyễn Hoàng Gia Bình - Chapter III: (3.5) 5 6

- Chapter IV: (4.2)

- Chapter II: WHS Database

4 La Hạnh Dung 5 6
- Chapter III: (3.4, 3.6)

- Powerpoint arrangement
5 Phạm Thị Thùy Dung 5 6
- Chapter III: (3.4, 3.7)

MEETING MINUTES
MEETING MINUTES
WAREHOUSE MEETING PART 1

MEETING DETAILS

Purpose Identify Logistics company for task 2

Date, time Wed, 16/3/2022 9.45PM - 11.32PM

Place Google Meet

Host Trần Ngọc Hiền Chi

Attendants All team members

Absent None

Note taker Trần Ngọc Hiền Chi

21
Warehouse Engineering Management Group 02

Pre-meeting Each member must research some logistics companies that provide warehouse
task service having researchable data ( services, equipment, layout, challenges and
opportunities)

AGENDA DETAILS

Research Presenter Idea

1 SOTRANS Gia Bình - Having a diverse capacity of warehouses at different

strategic locations
- Providing essential services
- Direct connection to the port to - save time and money
- Having many warehouses at southern region

2 Branch of Thai Son Huy Cảnh • Main product is agricultural product fitting Can
Food Co., LTD Tho
• Its branch in Can Tho

3 Cần Thơ Logistics La Dung • Providing various kinds of services

• Having a diverse capacity of warehouses at different
locations.

Nhất Tín Logistics • Well-known company

• Specializes in postal transportation
• Warehouse location available on Google Map.

4 Ha Noi - Can Tho Thùy - Warehouse with a capacity over 23,000 tons not only
Seafood Joint Stock Dung serves for the storage of factory, but also can get hosting
Co. services for neighboring plants.
- Provide logistics service clearly.
- The products of HaCaseafood has been present in 80
countries. In which, the EU and the United States markets
are the potential market in recent years
- Warehouse location available on Google Map

The Fruit Republic - Warehouse with huge capacity

Co. - Provide logistics service clearly
- Has cold store and logistic service provider in the
Netherlands
- Their products are available in leading supermarket
chains across Europe, Asia and the Middle East
- Warehouse location available on Google Map.

22
Warehouse Engineering Management Group 02

5 Grove Group Hiền Chi - Has plenty of cold storage and warehouse with huge
capacity.
- Provide logistics service clearly.
- Reference on news.
- Warehouse location available on Google Map.

Nguyen Ngoc - The co. has cooperated with many big brands.
Logistics Co. - Reference on news.
- Warehouse location available on Google Map.

CONCLUSION

Action In Deadline Status Note

charge

1 List out 3 logistics - Hiền 12:00 Vote in Cancel the plan due to
companies and required Chi A.M mess chat misunderstanding project task
teammates to select one. - Huy 15/03 before (warehouse in Can Tho)
Cảnh meeting

2 All teammates must Hiền 12:00 Vote in All vote (except Hiền Chi)
decide whether they want Chi A.M mess chat want to do Can Tho
to research data for log. 15/03 before warehouse to receive bonus.
co. that have Can Tho meeting
warehouse service or
not?

3 Research some logistics All 9:45 P.M Pre- Pre-meeting preparation.

companies that provide 16/03 meeting
warehouse service
having researchable data.

4 Select 2 out of 8 listed All 30 In meeting Grove Group and Nguyen

companies, then vote for minutes Ngoc Log. received the most
the final research votes. At last, all members
chose N.N.L. due to its
researchable data.

Note taker Host check và confirm

Trần Ngọc Hiền Chi All members

23
Warehouse Engineering Management Group 02

MEETING MINUTES
WAREHOUSE MEETING PART 2

MEETING DETAILS

Subject Organize the project detailed tasks

Date, time Wed, 06/04/2022 7.30PM - 9.00PM

Place Google Meet

Host Trần Ngọc Hiền Chi

Attendants All members

Absent None

Note taker Trần Ngọc Hiền Chi

Pre-meeting - Leader listed out all general tasks for part 2; 3 and arranged job assignments
task for task 1.
- Members need to recheck all tasks and point out opinions for task 2 and 3.

AGENDA PREPARATION

Hien Chi Gia Binh Huy Canh Hanh Dung Thuy Dung

NNL’s Did not clarify Focus Major: road - Mainly Has not
challenges in detailed mostly on transport => focus on the provided
warehouse description of road limit of time road many means
management warehouse frame moving of
location => - Not many transportation
less attention warehouses in the form of
for new in crucial sea, railway,
customers. cities: HCM and air.
city, ....

24
Warehouse Engineering Management Group 02

NNL’s - Has high No - Various - Many - Logistics

opportunities reputation diversified business trucks, meet system in
in from past in the type types the needs of Can Tho with
warehouse logistics of customers 3 warehouses
management collaboration warehouse - Moving about the with a total
with well- distance: max size and area of more
known brands. 27,700 km weight of than 12,000
=> branch- the goods. m2
- 12-year of out the
experience northen - Diversity - Serving
of services large multi-
- High industry
investment on - Coop with corporations
warehouse in many in Vietnam
Can Tho (3 in brands
total of 12,000 - The young
m2 ) - Adapting staff from
many multinational
=> Attraction technologies corporations,
for 3PL in with
services: warehouse - intensive
Other > Increase knowledge
companies warehouse from abroad
could hire productivity
their
warehouse as
the demand
for buffer and
safety stock.

25
Warehouse Engineering Management Group 02

Covid-19 - Lockdown - Change - Sudden - Invest in - The raise

negative force factories the layout change in warehouse costs of
impact stop and design whs much more logistics and
manufacturing operation: than before the shortage
products + Ensure pandemic to of
sanitization + inventory adapt refrigerated
However, increase + customer's containers
company still + More huge demand need in new greatly
has to pay for space for of vaccine -> normal affects the
fixed cost worker => more cold prices of
monthly. alleviate the whs demand - Delaying agricultural
infection logistics products
- The rise of e- + shortage activities
commerce - Increases employees in due to - The
push the the holding small size lockdown, shortage of
demand of cost of WH whs to however human
fresh meal, because of operate still have to resources
consequently disruption pay cost for
rise the need of supply + break others fees:
of cold storage chain => supply chain fixed cost
for longer increases from and so on.
preservation. inventory transportation
However, -> no product - Change
some MSMEs - Increases shipment -> the layout of
didn't prepare the cost of empty whs -> warehouse
yet for this investment rent fee
situation (the in changing
investment in the design
cold storage is in WH to
huge), as, they meet the
need to hire demand in
3PL the new
warehouse => normal
more burden
during
pandemic
period.

Covid-19 - 3PL - AI - Applying - Logistics

positive Logistics: investiment technologies enterprises
impact customers - Applying and the in gradually
have intention autonomous change of warehouse expand
to shop online technology shopping to make the warehouses
=> demand habit process in further
increase => => alleviate quicker -> provinces
hire the lack of more thanks to the
warehouse of human sự chuyên productive development
the third party resource biệt hóa cold

26
Warehouse Engineering Management Group 02

whs ở cần thơ of e-

- Digital - Change (?) bởi vì cơ - Promote commerce
investment: customer bản sẽ đầu tư cold
the rise of e- behavior to mấy kho lạnh storage
commerce shopping đồ cho nhu during
online cầu thực pandemic
- Cold phẩm tươi to store
storage: => boost sống, rau củ Vaccine (
the => vậy qua which
+ Lack of investmemt dịch rồi thì sẽ necessary
fresh food, the in WH, sử dụng như for
demand of especially nào -> thì everyone),
meat, seafood for dùng để lưu fresh food
=> Need cold fullfillment trữ nông sản to reserve
storage for center at (main product during
reservation. strategic in CT) lockdown.
location
+ The such as - Ứng dụng
consumption Mekong công nghệ
center is HCM Delta thay đổi thói
quen mua tự động vào
remaining Region for nhà kho để
lockdown sắm người
shipping tiêu dùng -> có thể fix đc
restrict => sự thiếu hụt
Fresh and trang thương
- Cold nhân sự
seafood mại điện tử
storage trong thời
transported phát triển ->
nhu cầu về gian dịch
from other + Vaccine bệnh kéo
regions => whs cho
nhiều mục dài.
Cold storage + Fresh
food: đích sử dụng
- Thúc đẩy
+ Lots of essential for tăng ->
được quá
companies daily change in
trình vận
have staff demand supply chain
dụng công
cutback => when covid nghệ vào
Lack of 19 disrupts process
drivers => the supply
Remaining chain and
inventory the social
needs cold distance
storage for
reservation.

27
Warehouse Engineering Management Group 02

FINAL DECISION

Action item Responsible Deadline Status

1. Task 1 would be done by all members except Thuy

Dung

2. Powerpoint task Thuy Dung

3. NNL’s challenges: choose out ideas of Hien Chi, Gia Hanh Dung
Binh, Hanh Dung

4. NNL’s opportunities: choose out ideas of Gia Binh, Thuy Dung

Hanh Dung, Thuy Dung

5. Covid-19 negative impact: choose out ideas of Hien Gia Binh

Chi, Gia Binh.

6. Covid-19 positive impact: choose out ideas of Hien Huy Canh

Chi, Gia Binh, Huy Canh, Hanh Dung

Note taker Host check và confirm

Trần Ngọc Hiền Chi All members

28