A SUMMER TRAINING REPORT

ON

(A STUDY OF PRODUCTS AND WEALTH MANAGEMENT OF HINDUSTAN PUMPS)

Submitted in partial fulfillment of the requirement for the award of degree of

MASTER OF BUSINESS ADMINISTRATION

(SESSION 2021-23)

SUBMITTED TO:- SUBMITTED BY:-

KURUKSHETRA UNIVERSITY, KURUKSHETRA
SHAHEEN

CLASS:MBA 3RD’SEM.

CLASS ROLL NO:MB2153

UNIVERSITY ROLL
NO :210162650

DEPARTMENT OF MANAGEMENT
RP INDERAPRASTHA INSTITUTE OF TECHNOLOGY
(RPIIT)
BASTARA, KARNAL-132001 (HARYANA), INDIA

1
 AFFILIATED TO KURUKSHETRA UNIVERSITY, KURUKSHETRA
Registration no 18-DWK-602

TO WHOM IT MAY CONCERN

This is to certify that student name student of class and semester of
RPIIT technical and medical campus, Bastara., Karnal, affiliated to
KUK has successfully completed his/her summer training with our
organisation since date to date.
The project entitled “title of project”.
We wish him all the best for his/her bright future Endeavour’s.

Signature of the company

with common seal

2
 ACKNOWLEDGEMENT
I am grateful to the management of RP INDERAPRASTHA INSTITUTE OF
TECHNOLOGY(RPIIT) for giving me the opportunity to undergo my summer internship in
their esteemed and prestigious organization. It was a great learning experience for me.

It is my great pleasure and proud privilege to express my sense of gratitude to my guide and
mentor (COMPANY GUIDE NAME) for their competent guidance, valuable help and regular
motivation and support that enable me to complete this assignment successfully.

I would like to express my sincere gratitude and appreciation to all the employees
HINDUSTAN PUMPS who made my one and half month of training a wonderful experience.

I would like to take the opportunity to specially thank DR. Shamsher Singh (Principal
Department of Management, RPIIT) and my faculty guide MR.RINKU who was always
there with warm support and valuable inputs.

My appreciation runs deeply to all those who have helped me directly or indirectly in successful
completion of the project.

3
 DECLARATION

I, (SHAHEEN) student of MBA 3rd Semester here by state that the Summer Training

Report entitled (A STUDY OF PRODUCTS AND WEALTH MANAGEMENT

OF HINDUSTAN PUMPS) submitted in partial fulfillment for the requirement of

degree of Master of Business Administration. It is the original work done by me and

the information provided in the study is authentic to the best of my knowledge. This

study report has not been submitted to any other institution or university for the

award of any other degree elsewhere.

(Signature of student)

(SHAHEEN)

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 EXECUTIVE SUMMARY

Theoretical knowledge without the practical exposure is of little value, theoretical

Studies in Classroom are not sufficient to understand the functioning and nature of

research. Therefore it becomes necessary to undergo any summer training report

work.

Practical report Supplements the Theoretical studies i.e. it covers what is left

uncovered in the classroom. It exposes a student to invaluable pleasure of

experiences. I complete my summer training report on the topic (A STUDY OF

PRODUCTS AND WEALTH MANAGEMENT OF HINDUSTAN PUMPS).

During the summer training report I got an opportunity to learn valuable things,

which I could not able to learn from theory classes .In nutshell, whole of my summer

training report was invaluable experience in the pursuit of knowledge .In the

forthcoming pages attempt has been made to present a comprehensive report

concerning different aspects of my summer training report. The overall gain to me

will be reflected in the report itself.

5
 TABLE OF CONTENTS

CONTENTS PAGE NO.

CHAPTER 1- INDUSTRY PROFILE 7-9

CHAPTER 2- COMPANY PROFILE 10-45

CHAPTER 3- OBJECTIVE OF THE STUDY 46-47

CHAPTER 4- RESEARCH METHODOLOGY 48-55

CHAPTER 5- ANALYSIS AND INTERPRETATION 56-68

CHAPTER 6- FINDINGS AND CONCLUSION 69-71

CHAPTER 7- SUGESSTIONS 72-73

CHAPTER 8-BIBLIOGRAPHY 74-75

CHAPTER 9- ANNEXURE 76-79

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 CHAPTER-1
INDUSTRY PROFILE

7
“Hindustan Pumps” has established itself as a distinguished manufacturer of high
quality, efficient, reliable and long lasting pumps and motors for more than 40 years,
setting a tradition of excellence since 1975. The Group’s commitment towards Quality,
customer satisfaction, adoption of latest technologies and continuous R&D has yielded
magnificent results and led the group from one success to another. The path of progress
has been marked by many milestones wherein consolidation and diversification has
been the mantra. The foray into the export market confirmed the global vision of the
company.
Hindustan pumps has achieved the prestigious International Quality certification
IS/ISO 9001:2008 of Bureau of Indian Standard. The certification of ISO 9001 and ISI
marks were just an affirmation that “Hindustan Pumps” is the signature of Quality. The
Group has also undertaken quality management techniques (GEMBA-KAIZEN) in day
to day working. We have different quality check measures at various stages of
production process. The quality checks starts with the receiving of raw material to the
testing’s of final product, all is done in our well-equipped in-house quality laboratory.
All these measures ensure that we make world class products, thus enabling us to get
registered and supply to big industrial houses, multi-national companies and esteemed
government organizations.
We are a client oriented company and strongly believe that “A satisfied customer is the
best business strategy of all “. The company has acclaimed reputation of excellent
after-sale-service.
A strong R&D base, modern state-of-art manufacturing facilities, emphasis on quality,
competent work force and strong ethical business policies , we have garnered a large
customer base over the period of time. As a result,” Hindustan Pumps” name has been
well associated by our customer with high quality, reliability, timely delivery and
highly competitive pricing. Today, Hindustan pump is the most trusted name in the
pumps & motor industry. 
Reason to Choose Hindustan Pumps and Motors
● Hindustan Pumps is well known for consistence quality products, competitive price,
on time delivery and good after sale services to its end users.
● Hindustan Pumps growth story has stemmed from 2 simple words - "Manufacturing
Excellence”.
● The Manufacturing plants are ISO 9001:2008 Quality Management System certified.
● The company is equipped with sate of the art latest technology CNC machineries &
8
equipment’s.
● The plant has controlled processes and quality assurance system.
● Well-equipped design & testing Department for R&D and continuous improvements.
● Countrywide network of branch offices, distributors and dealers.
● The certification of BEE (Bureau of Energy Efficiency) 5 Star Rating Pumps and ISI
marks are just an affirmation that "Hindustan Pumps” is a signature of Quality.
● We assure that you will have the best returns on your investment in Hindustan
Pumps & Motors.

9
 CHAPTER- 2
COMPANY PROFILE

10
AT HINDUSTAN PUMPS, QUALITY IS A HABIT
NOT A CHANCE.

The following quality policy, developed by the management of HINDUSTAN

PUMPS describes the fundamental principles against which we operate our
management system and which will support our objective, mission, and values.
“We are committed to achieve customer expectations by achieving balanced Quality,
Cost and Delivery and continually improve it through teamwork; keeping in mind the
needs of the society.” 
By Hindustan Team
This policy forms the basis for the quality system and is binding on all employees.
We will achieve this by:
 Provide products and services which meet or exceed customer needs and
expectations.
1. Manufacture products which meet customer specifications.
2. Strive to meet customer's target values.
3. Monitor customer satisfaction.

 Deliver on-time.
1. Ship on the date required by the customer.
2. Monitor on-time delivery performance.

 Continuously improve the Quality and Reduce all costs to the lowest
possible level by :
1. Establish Cost Reduction Programs.
2. Monitor the Cost of Quality.
3. Innovate and continuously improve management systems to ensure our work is
consistent with this commitment.
4. Empower each employee to be proactive in supporting continuous
improvement and recognize each employee's responsibility for quality.
5. Foster a team approach to defect prevention and problem solving.
6. Emphasize appropriate training for all employees.
7. Maintain the Quality Department as a partner with Purchasing.
8. Use only Selected, Approved and Certified suppliers.

11
9. Receive raw materials and outside processed parts only when accompanied by
appropriate certifications and inspection documentation

10.Accept only conforming products and services from suppliers

11.Keep the Quality Department independent of, but a partner with Manufacturing
12.Reduce waste and inefficiency wherever found

Hindustan Pumps : Management is fully committed to this quality policy and we

will review and renew it on a regular basis.

QUALITY ASSURANCE AT HINDUSTAN PUMPS

Quality Assurance at Hindustan Pumps is underpinned by the Hindustan

Pumps Quality Management System which is certified from BUREAU OF
INDIAN STANDARDS to the latest ISO 9001:2008 Quality Management
Systems. We strive to achieve perfection through our product realization
processes by utilizing tools such as Advanced Quality Planning (APQP), Failure
Modes Effect Analysis (FMEA) and Product Part Approval Process (PPAP) which
consist of Standard Operating Procedures (SOP), Control Plans, Process Flow
Charts, Tooling Check Sheets, Final Inspection Standards, and Packaging
Standards etc. We follow modern Management Practices like - Total Productivity
Maintenance (TPM), Kaizen teams, Kabana, Self-Study Groups which further
streamlines operations at the manufacturing end and results into complete
elimination of waste. We focus on prevention rather than reaction, True Root
Cause Analysis, Zero defects and rapid and effective resolution of customer
issues.

12
 HOW DOES IT WORK?

When it comes to quality excellence, work at Hindustan Pumps begins at the very

start of a product’s design and development. At Hindustan Pumps, the concept of
quality is defined as the methods used to design, manufacture, deliver and support a
product, service or solution destined for use by a customer. This set of methods,
guided by the management system, are precisely defined and continuously improved,
and are applied from the beginning to end of every project.

The requirements for each project are clearly defined, which guides the management
of every new project. The thoroughness and accuracy of these requirements directly
determines the quality of the finished product and our ability to meet customer
expectations. The project requirements go hand in hand with detailed planning. Each
milestone is minutely planned, and must be scrupulously met. Throughout the
project’s life, key indicators allow the team to monitor progress. These deal with
every part of the product’s development, and measure the effectiveness at each stage
of the lifecycle.

Producing the best possible product also demands effective internal communication.
Every member of an organization needs to feel involved – and valued. Internal
motivation and empowerment is an important priority at Hindustan Pumps.

Conclusion: A never-ending quest Quality Excellence is more than a buzzword

at Hindustan Pumps. It’s a serious concept, and a working philosophy that is
continuously improved.

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 WHAT IS ISO?

ISO 9001 is a set of quality management standards, recognized worldwide, developed

and controlled by the International Organization for Standardization (ISO) in Geneva,
Switzerland. The documents that define the ISO 9001 standard, adopted by more than
100 countries, provide a quality management system philosophy and guidance, as
well as specifications to which the quality system must adhere. This means
that Hindustan Pumps has established a systematic approach to quality
management, and is managing its business to ensure that customer needs are clearly
understood, agreed and fulfilled.
ISO 9001:2008 (to which Hindustan Pumps is certified) is the most stringent of the
ISO 9000 standards. ISO 9001 requires that a company meet a set of requirements
aimed primarily at achieving quality and customer satisfaction at all program stages
from design through servicing.

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 WHAT DOES ISO REGISTRATION MEANT FOR
HINDUSTAN PUMPS?
Hindustan Pumps uses proven management tools and processes which have been
continuously developed and improved since our inception. By "proven" we mean
validated by ISO 9001 registration. To achieve this, independent third party auditors
evaluated all aspects of our business to verify that we do what we say we do -
consistently.

The ISO registration is not a single event but a long-term commitment to quality and
customer satisfaction. Although we attained global ISO 9001 registration in 2000, we
must continue to prove to an independent external auditor at least each year that our
quality system is effective and that our process improvement efforts are ongoing.

HOW DOES ISO ENCOURAGE CONTINUOUS

PROCESS IMPROVEMENT?
To ensure we are doing business as our QMS procedures say we do, we implemented
an internal audit system. Several times a year, programs and functional areas are
subjected to a rigorous review by a staff of personnel trained in auditing techniques.
These auditors review evidence that our business complies with our QMS procedures,
and generate CAPAs (Corrective & Preventive Actions) for identified
nonconformities. The CAPA owners identify the root cause and implement corrective
or preventive actions; planned preventive action ensures that the problem does not
reoccur. Our Quality Assurance organization monitors the status of CAPA’s, to
ensure that corrections are made in a timely fashion. Follow-up audits are conducted
to verify that corrective actions are implemented and effective. Audit statistics are
compiled and presented to Hindustan Pumps senior staff for review.

15
WHAT DOES ISO 9001 MEANT FOR OUR
CUSTOMERS?

This means Hindustan Pumps has established a systematic approach to quality

management, focused on the customer, and is managing its business to ensure that
customer needs are clearly understood, agreed and fulfilled. It also means that we are
committed to continuously improving our processes, and the products and services
which we provide.

Hindustan Pumps – ISO 9001:2008 Certificate

VISION
To be the most trusted & accepted global brand in fluids transfer products using best
technology & people with due care of society. To be a company that constantly
strives for quality and customer satisfaction by providing more valued, efficient
products and offering the best pumping solutions with global benchmarks.

MISSION
To work relentlessly to achieve our vision statement by understanding the exact
customer’s needs, offering best working environment, latest equipment and training
to our employees with strong focusing on integrity and ethics. To empower the
workforce to offer products and services that exceeds customer expectations. To
excel with an emphasis on cost competitiveness, on time delivery of products &
services, best business and ethical practices with strong organizational values
justifying the interests of all stakeholders.

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VALUES
We are Committed, Reliable, Innovative, Responsible, Excellent and Believe in
Ethical Business Practices.

STRATEGY
We collaborate across all of our departments; functional areas, business sectors to
ensure success, efficiency, profitability and sustainability. 

INFRASTRUCTURE
● Plant Area -- -1,01,700 sq.ft at Karnal (situated 120 km form Delhi)
● Well-equipped R&D
● Modern State-of- art Manufacturing Facilities

● Inspection and Testing Facilities

● Quality Assurance System
Our infrastructure is an undeniable key strength. We are well equipped with state-of-
the art machineries embedded with modern technology and maintain complete In-
House Production as well as inspection facilities. Our operational strength lies in the
top-of- the-class facilities we possess in Cutting, Turning, Grinding, Welding,
Fabrication, Winding, Fitting, Painting, Testing and Packing. Prove Manufacturing
techniques and utilities guide and support the day-to- day operations.

R&D
Our in-house design department is equipped with modern 3-D software tools. We
have full mechanical & electrical designing strength to design any type of pumps and
motors depending upon its application at any given discharge and head requirements.

17
MACHINING FACILITIES
Our Machining facilities are world class and comparable to the best in the industry.
Our Machine shop consist of more than 200 machines of high quality and accuracy –
mostly German & Japanese Machines covering almost the entire range of metal
working machines available in market.

INSPECTION AND TESTING FACILITIES

At Hindustan Pumps, a right work culture ensures product quality and customer
satisfaction. Test facilities only adds to this assurance. Our Test lab is fully equipped
with the necessary equipment’s, gauges and skilled people to accurately inspect each
and every dimensional aspect of the products that we manufactured at our plant.
We have fully flashed In-House calibration facilities for the Internal Calibration of
most of the Inspection & Testing Instrument and Gauges we use in our production &
inspection process.
We have excellent tie-ups with Government accredited laboratories and private
NABL Certified Laboratories for chemical & mechanical testing of Steel and other
material.

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PRODUCTS OF HINDUSTAN PUMPS

Introduction
Hindustan Centrifugal Monoblock Pumps "HMA" Series are specially manufactured
to meet the requirements of agriculture. The impellers and volute chambers are
designed for a wide range of total heads and high discharge of water.

FEATURES
 Monoblock Construction with High Quality Mechanical Seal.
 Unique Motor Design - Eliminating Centrifugal Switch.
 Designed to start at low voltage and with stand voltage fluctuation.
 Pump fitted with totally enclosed fan cooled A/C induction motor.
19
  Dynamically balanced rotating components ensures vibrations and noise free
operation and long life.
 Vacuum impregnated stator.
 All single phase models up to 3 HP are  provided with T.O.P.
 Easy to assemble, dismantle and rewind able

Applications
 Irrigation 

Standard Specifications

Horse Power 2 HP to 5 HP (1 Phase and 2 Phase)

Range 2 HP to 15 HP (3 Phase)

Discharge Up to 4200 LPM

Range

Head Range Up to 34 meters.

Suction Lift Up to 7 meters

Pump Size 2*2, 2.5*2, 3*2.5, 4*3, 4*4, 5*5, 6*6

Version 200-220 Volts AC, 50 Hz 1 Phase, 280-360 Volts AC, 50 Hz 2 Ph

350-440 Volts AC, 50 Hz 3 Phase, 0.2 HP to 7.5 HP DOL
10 HP to 15 HP SD

Voltage Based Single Phase Double Phase Single/Double Three Phase

Model Phase

Low 150/160 120- 160/20 120- 320 200-

Voltage(LV) 220 0 200 320

Standard 210 180- 300/35 240- 230 SP-(140- 415 300-

20
Voltage (SV) 240 0 400 240) 400
DP-(180-
350)

High Voltage 210 180-

(HV) 260

Degree of I.P. 44
Protection

Class of B, F
Insulation

Type of Duty S-1

 Material of Construction

Pump Casting Close grain cast Iron of high tensile strength

Motor Frame High grade cast Iron

Shaft EN9

Bearings International renounced bearings of ample size to withstand axial

loads

Rotor Aluminum die cast

Winding Wire E.C grade dual coated

Seal Mechanical Seal, Gland Rope

21
 Introduction
Hindustan Induction Motors "HIM" Series are efficient design, heavy-duty motor for
long run. Designed with class F insulation which make it most preferred choice for
heavy duty application, long rn and works even well in toughest conditions.

Features
 Complete Range 0.25 HP to 25HP
 CRNO Stampings are used of high quality electric grade for better efficiency
and low power consumption.
 Fitted with pre-lubricated antifriction ZZ bearings of ample size
to withstand radial & axial loads.
 Dynamically balanced aluminum die cast squirrel cage rotor. 
 Good performance in low voltage and withstand voltage fluctuation.
22
  Core components treated with corrosion resistant paint & varnish.
 Manufactured in quality assurance system compliance with ISO 9001.
 Designed with class F insulation which make it most preferred choice for
heavy duty application, 
 long run and works well even in toughest environmental conditions
 V-Ring provided on shaft and terminal box are fitted with a seal to protect the
motor from moisture and dust particles. 
 Temperature rise restricted to class B limit.
 Customized motor design capability.
 

Applications
 Industries
 Agriculture equipments & pumps
 Fans & blowers
 Compressors & hydraulic equipments
 Looms, flour mills, paper mills, Lathe machines etc.

Standard Specifications

Type Single & Three Phase Squirrel cage Induction Motor

Enclosure Totally enclosed fan cooled

Frame size 63 to 180L

Power Range 0.5 HP to 5 HP (Single Phase) | 0.5 HP to 25 HP (Three

Phase)

Degree of Protection I.P. 44 (Single Phase) | I.P. 55 (Three Phase)

23
Class of Insulation F/B

SYN R.P.M. 750 (8 Pole), 1000 (6 Pole), 1500 (4 Pole), 3000 (2 Pole)

Supply Condition 200-240 (Single Phase) 50 Hz ±5% | 400-415 (Three Phase)

50 Hz ±5%

Continuous Duty S-1

Material of Construction

Motor Body High grade cast iron

Shaft EN 9/SS AISI 410

Rotor Aluminum Die Casted

Bearings ZZ Deep grove ball bearings to take radial & axial load

Winding Wire E.C. Grade Dual Coated

24
 Introduction

Hindustan Non-Clog Sewage Pumps "HNSP" series - are specially designed for

application in sewage. Superior design and better manufacturing techniques have
resulted into efficient robust and efficient pump.
Features
A truly non-clog design permits free passage to solids in the liquid. Compact design
permits accommodation in narrow & wet well. Highly efficient pump consumes low
power.
 Choice of impeller for specific duty.
 Ease of operation & practically maintenance free.
 Equipped with double mechanical seal, thermostat sensor & moisture sensor.
 Available in various installation: portable, permanent & flood proof.
Applications
 Handling of waste water in pumping stations, hotels, subways,
airports, untreated municipal sewage.
25
  Used in tank clearing.
 Lifting of storm water in lifting stations.

Standard Specifications

Power Range 2.1 KW to 18.0 KW (3HP to 25 HP)

Head Range up to 25 Meters

Discharge Up to 5000 LPM

Solid State up to 80/100mm.

R.P.M 2900 RPM (2 Pole) 1440RPM (4 pole)

Material of Construction

Top cover Cast iron

Motor Housing Cast Iron with Stainless Steel SS.304

Impellers Cast Iron/Stainless Steel 304

Pump Casting Cast Iron

Rotor Shaft Stainless Steel SS 420

Match Seal Double Side Seal Silicon Carbide/Carbon/Ceramic

26
 Introduction
Solar Lights
10watts-175watts 
 

Features
 Low maintenance and longer life
 Aluminum Die Cast Enclosure
 High Efficiency and consume less power
 More than 70% Power Saving
 UV & Corrosion Resistant
 LED Life. 50,000 hours

27
 Introduction
PV Modules 5Wp-300Wp

Features
 Save 100% on electricity bills for 25 years
 Sell excess power back to grid.
 Reap Accelerated depreciation benefit for commercial and industrial customers
 Utilize idle rooftop space
 Hedge against rising electricity tariffs
 Trusted, dependable and long lasting system

28
 Introduction
Solar Pumps (1hp -15hp)

Features
 No maintenance cost and no dependence on erratic grid power or expensive
diesel engines.
 Attractive payback period (as compared to equivalent water from diesel
pumps) of 2 to 3 years.
 Highly energy efficient submersible solar water pump with energy efficient
inverter duty motor.
 High efficiency solar photovoltaic panels with a service life of minimum 25
years.
 Galvanized iron mounting structure for corrosion resistance and manual
tracking having provision for 3 positions.
 High technology automatic controller with dynamic MPPT (Maximum Power
Point Tracking) control method.
 The controller offers complete protection against under and over voltage and
dry run protection for the pump.
 Environmental friendly air and noise pollution free solution.
29
 Narbada subsidy applicable on all models.

Applications

 Can irrigate large acres of land

 Drip irrigation for farms
 Cattle watering
 Water supply for small villages, schools, hospitals and homes

30
 Introduction
Solar Inverter 
Hybrid Inverter 2kw – 6kw Single Phase Output
Off Grid Inverter 1kw – 100kw Single/Three Phase Output
On Grid Inverter 1kw – 20kw Single/Three Phase Output

Features
 Solar Inverter
1. Compact design, light weight, high power density
2. High return on investment
3. Easy installation and low maintenance
4. High conversion efficiency – Maximum efficiency up to 98%
5. Reliable protection for over/under voltage, short circuit, overload
6. Indoor and outdoor usage (IP 65)
7. Multi-button touch interface
8. 5 years warranty
 Battery
1. Low permeability of PPCP ensures that there is no water loss
31
 2. Minimizes water loss thereby lesser topping up frequency
3. Ideal for frequent charge discharge cycles

WORKING CAPITAL MANAGEMENT

WORKING CAPITAL MANAGEMENT

One of the most important areas in day-to-day management of the firm deals with the

management of working capital, which is defined as all the short-term assets used in

daily operations. These consist primarily of cash, marketable, securities, account

receivable and inventories.

32
Some of the decisions taken in working capital management are:

 An adequate supply of raw materials.

 Cash to meet the operation payments.

 The ability to grant credit to customers.

 The capacity to wait for market for its finished products.

 Investment in various current assets.

 Appropriate sources of fund to finance current assets.

 Proportion of long term and short term funds to finance current assets.

It may be clear that the objective of working capital management is to maintain a

satisfactory level to working capital. In other words, the current assets should not

only be sufficient enough to cover the current liabilities but at the same time should

also ensure the reasonable amount of safety margin. This is possible only when the

different components of working capital are proper balanced.

CASH MANAGEMENT

INTRODUCTION

33
Cash section is an important section of Administration, Finance & Accounts

Department. It deals with the employees, contractors & suppliers for their payments.

FUNCTIONS

The main functional areas of the Cash Section are as follows:-

 Liaison with Bankers

 Fund Management

 Daily Fund Monitoring and reporting

 Vouchers checking & control

 Preparation & signing of cheques

 Bank Reconciliation

 Coordination with EDP

 Preparation of Cash Book

 Control of Physical Cash

 Bank Guarantees control

 Coordination with other sections and deptts.

 Liaison with Bankers:-

This section is required to closely interact with the bankers at times even on minute-

to-minute basis to ensure smooth functioning.

34
  Fund Management

Fund allocations are made by SAIL corporate office on time-to-time basis whereas

the payments are required to be made evenly throughout the month. This is done

through rationing, prioritizing and constant monitoring so that all the obligations are

met and at the same time all the payments are duly honored.

 Daily Fund Monitoring and reporting

This involves constant monitoring the fund availability, project the requirements to

the higher authorities based on discussions with the payment section, report the

management about the availability & utilization of funds on time to time basis.

 Vouchers checking & control

Voucher received in the cash section are as follows:-

 Cash payment vouchers

 Cash Receipt vouchers

 Bank payment vouchers

 Bank receipt vouchers

 Adjustment vouchers

Vouchers with the required supporting documents are sent to the cash section for

making payments and receiving deposits. These vouchers are scrutinized before

processing for payment / deposits.

35
  Preparation & signing of cheques

For every bank payment voucher, the output is cheque. Normally around 200-250

cheques are prepared on average per day. These cheques are to be authenticated

before issue by 2 officers.

 Bank Reconciliation

Bank reconciliation is a very important aspect of finance & accounts function.

Through this process the cheques issued & instruments deposited are compared with

the payments made and credits given by the bank. Differences if any are sorted out by

passing necessary accounting entries.

 Coordination with EDP

The acceptance and processing of vouchers, cheques printing, organization of Central

Bill Clearance System (CBCS) all such activities are computerized. Necessary

hardware & software is supported by our EDP deptt.

 Preparation of Cash Book

After all the payments & receipt of cash & cheques are reconciled, a consolidate cash

book comprising cash and bank data is prepared.

36
  Control of Physical Cash

This involves dealing with the receipt and payment in terms of hard cash, its custody.

Cash deposits into and withdrawals from the bank. Custody of cash and any other

specified documents. Operation of a currency chest and a petty cash chest.

 Bank Guarantees control

Custodial function of Bank Guarantees sent by various sections.

 Coordination with other sections and deptts

Interaction and coordination with related agencies such as CISF, Garage, various

branches of the banks.

MANAGEMENT OF CASH

Cash is the important current asset for the operation of the business. Cash is the basic

input needed to keep the business running in the continuous basis, it is also the

ultimate output expected to be realized by selling or product manufactured by the

firm.

37
The firm should keep sufficient cash neither more nor less. Cash shortage will disrupt

the firm’s manufacturing operations while excessive cash will simply remain ideal

without contributing anything towards the firm’s profitability. Thus a major function

of the financial manager is to maintain a sound cash position.

Cash is the money, which a firm can disburse immediately without any restriction.

The term cash includes coins, currency and cheques held by the firm and balances in

its bank account. Sometimes near cash items such as marketing securities or bank

term deposits are also included in cash. Generally when a firm has excess cash, it

invests it is marketable securities. This kind of investment contributes some profit to

the firm.

Need to hold cash

The firm’s need to hold cash may be attributed to the following three motives:-

 The Transaction Motive: The transaction motive requires a firm to hold cash

to conduct its business in the ordinary course. The firm needs cash primarily to

make payments for purchases, wages and salaries, other operating expenses,

taxes, dividends, etc.

 The Precautionary Motive: A firm is required to keep cash for meeting

various

38
 contingencies. Though cash inflows and outflows are anticipated but there may

be variations in these estimates. For example a debtor who pays after 7 days

may inform of his inability to pay, on the other hand a supplier who used to

give credit for 15 days may not have the stock to supply or he may not be in

opposition to give credit at present.

 Speculative Motive: - The speculative motive relates to the holding of cash for

investing in profit making opportunities as and when they arise. The

opportunities to make profit changes. The firm will hold cash, when it is

expected that interest rates will rise and security price will fall.

INVENTORY MANAGEMENT

WHAT IS INVENTORY?

Despite its importance to the supply chain, inventory is not universally well

understood. It is variously characterized, both positively and negatively, as an

economic asset to a non-income-producing use of capital funds. Only when

considered in light of all quality, client service and economic factors—from the

viewpoints of purchasing, manufacturing, sales and finance—does the whole picture

of inventory become clear. No matter the viewpoint, effective inventory management

is essential to supply chain competitiveness.

39
Inventory is a list for goods and materials, or those goods and materials themselves,

held available in stock by a business. Inventory are held in order to manage and hide

from the

customer the fact that manufacture/supply delay is longer than delivery delay, and

also to ease the effect of imperfections in the manufacturing process that lower

production efficiencies if production capacity stands idle for lack of materials. In

other words, Inventory is a quantity or store of goods that is held for some purpose or

use (the term may also be used as a verb, meaning to take inventory or to count all

goods held in inventory). Inventory may be kept "in-house," meaning on the premises

or nearby for immediate use; or it may be held in a distant warehouse

or distribution center for future use. With the exception of firms utilizing just-in time

methods, more often than not, the term "inventory" implies a stored quantity of goods

that exceeds what is needed for the firm to function at the current time (e.g., within

the next few hours).

WHY KEEP INVENTORY?

Why would a firm hold more inventory than is currently necessary to ensure the

firm's operation? The following is a list of reasons for maintaining what would appear

to be "excess" inventory.

 Meet Demand

40
In order for a retailer to stay in business, it must have the products that the customer

wants on hand when the customer wants them. If not, the retailer will have to

backorder the product. If the customer can get the good from some other source, he or

she may choose to do so rather than electing to allow the original retailer to meet

demand later (through back-order). Hence, in many instances, if a good is not in

inventory, a sale is lost forever.

 Keep operation running

A manufacturer must have certain purchased items (raw materials, components, or

subassemblies) in order to manufacture its product. Running out of only one item can

prevent a manufacturer from completing the production of its finished goods.

Inventory between successive dependent operations also serves to decouple the

dependency of the operations. A machine or workcenter is often dependent upon the

previous operation to provide it with parts to work on. If work ceases at a workcenter,

then all subsequent centers will shut down for lack of work. If a supply of work-in-

process inventory is kept between each workcenter, then each machine can maintain

its operations for a limited time, hopefully until operations resume the original center.

 Lead time

41
Lead time is the time that elapses between the placing of an order (either a purchase

order or a production order issued to the shop or the factory floor) and actually

receiving the goods ordered. If a supplier (an external firm or an internal department

or plant) cannot supply the required goods on demand, then the client firm must keep

an inventory of the needed goods. The longer the lead time, the larger the quantity of

goods the firm must carry in inventory.

 Hedge

Inventory can also be used as a hedge against price increases and inflation. Salesmen

routinely call purchasing agents shortly before a price increase goes into effect. This

gives the buyer a chance to purchase material, in excess of current need, at a price

that is lower than it would be if the buyer waited until after the price increase occurs.

 Quantity Discount

Often firms are given a price discount when purchasing large quantities of a good.

This also frequently results in inventory in excess of what is currently needed to meet

demand. However, if the discount is sufficient to offset the extra holding cost

incurred as a result of the excess inventory, the decision to buy the large quantity is

justified.

 Smoothing Requirements

42
Sometimes inventory is used to smooth demand requirements in a market where

demand is somewhat erratic.

MANAGEMENT OF INVENTORY

Inventories constitute the most significant part of current assets of a large majority of

companies in India. On an average, inventories are approximately 60 % of current

assets in public limited companies in India. Because of the large size of inventories

maintained by firms maintained by firms, a considerable amount of funds is required

to be committed to them. It is, therefore very necessary to manage inventories

efficiently and effectively in order to avoid unnecessary investments. A firm

neglecting a firm the management of inventories will be jeopardizing its long run

profitability and may fail ultimately. The purpose of inventory management is to

ensure availability of materials in sufficient quantity as and when required and also to

minimize investment in inventories at considerable degrees, without any adverse

effect on production and sales, by using simple inventory planning and control

techniques.

Needs to hold inventories:-

There are three general motives for holding inventories:-

· Transaction motive emphasizes the need to maintain inventories to

facilitate smooth production and sales operation.

43
 · Precautionary motive necessities holding of inventories to guard against

the risk of unpredictable changes in demand and supply forces and other

factors.

· Speculative motive influences the decision to increases or reduce inventory

levels to take advantage of price fluctuations and also for saving in

reordering costs and quantity discounts etc.

Objective of Inventory Management:-

The main objectives of inventory management are operational and financial. The

operational mean that means that the materials and spares should be available in

sufficient quantity so that work is not disrupted for want of inventory. The financial

objective means that investments in inventories should not remain ideal and

minimum working capital should be locked in it.

The following are the objectives of inventory management:-

 To ensure continuous supply of materials, spares and finished goods.

 To avoid both over-stocking of inventory.

 To maintain investments in inventories at the optimum level as required by the

operational and sale activities.

 To keep material cost under control so that they contribute in reducing cost of

production and overall purchases.

44
 To eliminate duplication in ordering or replenishing stocks. This is possible

with the help of centralizing purchases.

 To minimize losses through deterioration, pilferage, wastages and damages.

 To design proper organization for inventory control so that management.

 Clear cut account ability should be fixed at various levels of the organization.

 To ensure perpetual inventory control so that materials shown in stock ledgers

should be actually lying in the stores.

 To ensure right quality of goods at reasonable prices.

 To facilitate furnishing of data for short-term and long term planning and
control of inventory

45
46
 CHAPTER - 3
OBJECTIVE OF THE STUDY

47
OBJECTIVES OF THE STUDY
MAIN OBJECTIVE
“To study about the products and wealth management of Hindustan pumps”

SUB OBJECTIVE
1. To know the earning capacity of the company.
2. To check the profitability and financial strength.
3. To know the past experience of the customers.
4. To know the past and current position of the company.
5. To know the business trends and efficiency.

48
 CHAPTER -4
RESEARCH METHODOLOGY

49
RESEARCH
Research can be defined as systematic investigation to establish facts. Research
methodology is defined as a highly intellectual human activity used in the
investigation of nature and matter and deals specifically with the number in which the
data is collected, analyzed and interpreted.

NEED OF THE STUDY

As in this competition you must be aware about the customer needs and wants &
what a customer expects from the company. You must have the information or a
customer data base if you want to stay in the market & and to have competitive edge
in the market. After conducting this study we must be able to understand what
customer’s wants from a brand, why he switches to other brand. What are the factors
which force him to purchase Hindustan Pumps products. This research will tell what
factor customer wants. Thus he can convert maximum of potential customer into
buyers if he knows what exactly triggers the customer decision. On the other hand
study will also give an estimation of the demand of the Volta gram products in India.
This study will help Volta gram in formulating strategies as per the customer needs
and deliver them the products which they want from the company, which will be
profitable for the company.

OBJECTIVES OF THE STUDY

• To find out factors considered while purchasing Hindustan Pumps products.

• To find out the performance of customers regarding the Hindustan Pumps products.
• To know the frequency of purchase of Hindustan Pumps products.

RESEARCH DESIGN
Research design is a blueprint for any kind of research. It provides direction to the
research for further carrying on the research in the population. Research design
50
provides the glue that holds the research project together. A design is used to
structure the research, to show how all the major parts of the research project- the
samples or groups, measures, treatments or
programs and methods of assignment- work together to try to address the central
research questions. A research design lays the foundation for conducting the project.
A good research will ensure that the research project is conducted effectively and
efficiently. Research design involves following components or tasks:-

• Define the information needed.

• Design the exploratory, descriptive and casual phases of research.
• Specify the measurement and scaling procedure.
• Construct a questionnaire or an appropriate form of data collection.
• Specify the sampling process and sample size.
• Develop a plan for data analysis.

TYPES OF RESEARCH DESIGNS

EXPLOR
ATORY
DESIGN

DESCRI
PTIVE
DESIGN
CAUSAL
DESIGN

In doing this research, descriptive research design is used

Descriptive Design
Descriptive Research Also Known As Statistical Research, Describes Data And
Characteristics About The Population Or Phenomenon Being Studied. It Basically
Deals With Everything That Can Be Counted And Studied. Descriptive Research Is
51
Pre-Planned And Structured. A Descriptive Design Requires Clear Specification Of
The WHO, WHAT, WHEN, WHERE, WHY And WAY (the Six W’s) Of The
Research.
The objective is to know the percentage (%) of phenomenon in population.
• All the perceptual studies are come under descriptive study.
• Where comparison of two variables are done that in descriptive research.
• In this design the variables are being predicted.

Exploratory Research Design

Exploratory research is a method established to explore phenomena that have not
before been researched or adequately explained. Its primary goal is to notify us about
where we may get a modest bit of information. With this strategy, the researcher
obtains a broad notion and use research as a tool to direct them more quickly to
concerns that may be addressed in the future. Its purpose is to discover the why and
what of a subject under investigation. In short, it is a type of research design that is
responsible for finding the why of the events through the establishment of cause-
effect relationships. The most popular methods of explanatory research are:

 Literature research
 In-depth interview
 Focus groups
 Case studies

Causal Research
Causal research, also known as explanatory research or causal-comparative research,
identifies the extent and nature of cause-and-effect relationships between two or more
variables.

It’s often used by companies to determine the impact of changes in products, features,
or services process on critical company metrics. Some examples:

 How does rebranding of a product influence intent to purchase?

 How would expansion to a new market segment affect projected sales?
 What would be the impact of a price increase or decrease on customer loyalty?

52
To maintain the accuracy of causal research, ‘confounding variables’ or influences —
e.g. those that could distort the results — are controlled. This is done either by
keeping them constant in the creation of data, or by using statistical methods. These
variables are identified before the start of the research experiment.

As well as the above, research teams will outline several other variables and
principles in causal research:

 Independent variables

The variables that may cause direct changes in another variable. For example, the
effect of truancy on a student’s grade point average. The independent variable is
therefore class attendance.

 Control variables

These are the components that remain unchanged during the experiment so
researchers can better understand what conditions create a cause-and-effect
relationship. 

 Causation

This describes the cause-and-effect relationship. When researchers find causation (or
the cause), they’ve conducted all the processes necessary to prove it exists.

 Correlation

Any relationship between two variables in the experiment. It’s important to note that
correlation doesn’t automatically mean causation. Researchers will typically establish
correlation before proving cause-and-effect.

 Experimental design

Researchers use experimental design to define the parameters of the experiment —

e.g. categorising participants into different groups.

 Dependent variables

These are measurable variables that may change or are influenced by the independent
variable. For example, in an experiment about whether or not terrain influences
running speed, your dependent variable is the terrain. 

53
   Sources of Data Collection

Data is a collection of measurements and facts and a tool that help an individual or
a group of individuals to reach a sound conclusion by providing them with some
information.
It helps the analyst understand, analyze, and interpret different socio-economic
problems like unemployment, poverty, inflation, etc. Besides understanding the
issues, it also helps in determining the reasons behind the problem to find possible
solutions for them. Data not only includes theoretical information but some
numerical facts too that can support the information. The collection of data is the
first step of the statistical investigation and can be gathered through two different
sources, namely, primary sources and secondary sources.

DATA COLLECTION SOURCES:

Primary data: The data that is collected first hand by someone specifically for the
purpose of facilitating the study is known as primary data. So in this research the data
is collected from respondents through QUESTIONNAIRE.
PRIMARY SOURCES
The data required for the study has been collected from-
 QUESTIONNAIRE survey conducted among 50 peoples in Karnal.
 PERSONAL INTERVIEWS with the customers who used to buy the products.
Advantages of the Primary data collection method
1 Primary data can be collected from a number of ways.

2 Primary data is current and it can better give a realistic view to the researcher
about the topic under consideration. It provides unbiased information.

54
 3 It is relatively cheap and no prior arrangements are required.

Secondary data: Secondary data refer to information gathered by someone other

than the researcher conducting the current study. Such data can be internal or external
to the organization and accessed through the Internet or perusal of recorded or
published information.
Secondary sources of data provide a lot of information for research and problem
solving. Such data are as we have seen mostly qualitative in nature.

SECONDARY SOURCES:
Secondary data is the data that has been used in the past. The researcher
can obtain data from the data sources, both internal and external, to the organization. 

Internal sources of secondary data:

 Organization’s health and safety records

 Mission and vision statements
 Financial Statements
 Magazines
 Sales Report
 CRM Software
 Executive summaries
External sources of secondary data:

 Government reports
 Press releases
 Business journals
 Libraries
 Internet

The secondary data collection methods, too, can involve both quantitative and
qualitative techniques. Secondary data is easily available and hence, less time-
consuming and expensive as compared to the primary data. However, with the
secondary data collection methods, the authenticity of the data gathered cannot be
verified.

Advantages to the secondary data collection method

1 It saves time that would otherwise be spent collecting data.
55
2 It provides a larger database (usually) than what would be possible to collect on
ones own.

Conclusion

Regardless of data type and how they are collected, surveillance systems can be
successful if the implementers and end users understand the limitations of both the
data and the collection methodology and incorporate that knowledge into their
interpretation procedures.

56
 CHAPTER – 5

DATA ANALYSIS AND

INTERPRETATION

57
Q1 Factors affecting the Purchase Decision?

FACTORS RESPONDENTS
Price 4
Quality 32
Brand Image 8
Design 6

RESPONDENTS
35

30

25

20 RESPONDENTS

15

10

0
PRICE QUALITY BRAND IMAGE DESIGN

INTERPRETATION:-
Above diagram, reveals that the Quality of the product affects to a large extent and
other factors like price, brand-image and design does not affect the purchase decision
to such large extent.

58
Q2 Quality of Hindustan Pumps Products?

FACTORS RESPONDENTS
Poor 2
Average 3
Good 7
Excellent 38

40
RESPONDENTS
35
30
25
20
RE-
15 SPON-
DENTS
10
5
0
POOR AVERAGE GOOD EXCELLENT

INTERPRETATION:-
From the above diagram, the quality of the Hindustan Pumps products is represented.
Where the result is 4% is poor, 6% is average, 14% is good and 76% is excellent
quality of products. So from the above analysis we conclude that mostly respondents
provide quality.

59
Q3 Do you think Services offered is a factor of choosing Hindustan Pumps products?

36%

YES
NO

64%

INTERPRETATION:-
From this pie chart, it can be analyzed that 64%people out of 100 considered quality
as a factor while choosing Hindustan Pumps products whereas, remaining 36%
people did not considered quality as a factor.

60
Q 4 Effects of price in Hindustan Pumps products?

Chart Title
20%

YES
NO

80%

INTERPRETATION:-

Analysis shows that 80% respondents change their purchasing decision if there is any
increase in price and 20% respondents do not change their decision even if there is
any increase any price because of any brand image.

61
Q5 Problems faced by the customers regarding Hindustan Pumps products?

PARTICULARS RESPONDENTS

Quality 5

Services 8

Price 24

Others 13

30

25

20

15
Column1
10

0
QUALITY SERVICES PRICE OTHERS

INTERPRETATION:-

Most of the problems faced by the customers regarding Hindustan Pumps products is
price of products which are high. Another problem faced by the customers are
regarding services of transportation. And there are some customers who are satisfied
with the products and having problem.

62
Q6 What type of Advertisement you do to attract more customers?

PARTICULARS NO. OF RESPONDENTS

Internet 29
T.V 14
Bill boards 5
Newspapers 2

35

30

25

20
Column3
15

10

INTERPRETATION:-

The above graph represents the result of which kind of advertisements attract mostly
where the result is 58% say Internet, 28% says TV, 10% says bill boards and 4% says
newspaper. These are the results in the survey which suggests to improve the work
more on advertisement which leads the growth of the company.

63
Q7 How do you know Hindustan Pumps products?

PARTICULARS RESPONDENTS
Advertisements 12
References 27
Post purchases 8
Other specify 3

RESPONDENTS
30

25

20
RESPONDENTS
15

10

0
ADVERTISEMENTS REFERENCES POST-PURCHASE OTHER SPECIFY

INTERPRETATION:-
In this question we have the survey about the Hindustan Pumps products where the
result is shown that the 12 peoples out of 50 known through advertisement, 27
through references, 8 through post purchases and left 3 are sales person visit and
others.

64
Q8 Frequency of Purchase of equipments?

OPTION RESPONDENTS

Once a year 16
Twice a year 26
Thrice a year 10

respondents

10
16
once a year
twice a year
thrice a year

26

INTERPRETATION:-
From the above pie chart I came to know that 32% respondents out of 100 procure
Hindustan Pumps products once a year and 52% procure twice a year and some of the
respondents procure thrice a year.

65
Q9 Is any effect of Advertisements on Selection?

PARTICULARS RESPONDENTS
Yes 35
N0 15

30%

YES
2nd Qtr

70%

INTERPRETATION:-

From the above pie chart we can conclude that 70% of the people were affected by
the advertisements whereas 30% are not affected by it.

66
Q10 Either procuring from Company or Dealer?

OPTIONS RESPONDENTS
Company 40
Dealer 10

20%

COMPANY
DEALERS

80%

INTERPRETATION:-

Maximum peoples are procuring products directly from company, not dealers
because they face problem of replacement and bad services from the dealers while
these kinds of problems are hardly faced when they procure it directly from the
company.

67
Q11 Do you have any complaints about the products of Hindustan Pumps?

8%

YES
NO

92%

INTERPRETATION:-

Almost 92% of the people say that they do not have any complaints about the
products of the Hindustan Pumps, so the customer satisfaction rate of the company is
very good and only 8% of the people are not satisfied.

68
Q12 Are you satisfied with the Products and Services of Hindustan Pumps?

PARTICULARS RESPONDENTS
Yes 42
No 8

90%
80%
70%
60%
50%
40% PARTICULARS2

30%
20%
10%
0%
YES NO

INTERPRETATION:-
From the above graph we can say that almost 82% of the people are satisfied with the
products and services of the Hindustan Pumps and only few % of people i.e 18% are
not satisfied with the services and products that are offered by Hindustan Pumps

69
 CHAPTER-6
FINDINGS AND CONCLUSIONS

70
 Quality and services are the two most important features which they take into
consider before purchasing Hindustan Pumps products, and do not give much
importance to design.
 76 percent people feels that the quality of liberty shoe is excellent where as
only 4 percent feel it poor.
 According to the consumers of Hindustan Pumps products, company do not
compromise with the quality.
 Almost everyone change their purchasing decision, if there is any rise in
prices of Hindustan Pumps products because price matters for everyone.
 48 percent i.e. maximum people are facing problems regarding price.
 Nowadays, Internet users are increasing day by day. So it can be said that
internet attract more customers.
 References plays a very important role in selecting a products, which is
analyzed in the survey.
 Survey says that almost all the customers are satisfied with the Hindustan
Pumps products except some percentage and also they have no complaints
regarding the products.

71
 LIMITATIONS:-

 The main constraint in the study was time: the duration of training was not
enough so as to carry out this survey all across India. Due to lack of time the study
was conducted in karnal only.
 Scaling and rating questions were not considered in the study because responses
were collected through telephone interview.
 Non-cooperative approach and rude behaviour of the respondents.
 Biased respondents.

72
CHAPTER -7
SUGGESTIONS

73
 SUGGESTIONS

1. The firms have low current ratio so it should increase its current ratio where it
can meet its short term obligation smoothly.

2. Liquidity ratio of the firm is not better liquidity position in over the five years.
So I suggested that the firm maintain proper liquid funds like cash and bank
balance.

3. It should enhance its employee’s efficiency, more training needed to its

employees in order to increase its production capacity and minimize mistakes
while performing the tasks, also more safety precaution need to implement to
the employees who directly working on sugar production process.

4. The firm high inventory so I suggested that the firm must reduce the stock by
increase sales.

5. The direct material cost of the firm is very high so it’s my advice to the firm
that to decrease the direct material cost by purchasing raw material from the
other suppliers.

6. The firms should have proper check on the manufacturing process of the plant.

74
 CHAPTER- 8
BIBILOGRAPHY

BIBLIOGRAPHY

75
BOOKS AND AUTHOR”S NAME
 FININCIAL MANAGEMENT 8TH EDITION BY MY KHAN AND P.K JAIN
 THE RESEARCH METHODS KNOWLEDGE BASE,3RD EDITION
 INTRODUCTION TO RESEARCH METHODS 5TH EDITION BY DR
CATHERINE DAWSON

WEBSITES
www.google.com
www.Hindustan Pumps.in
Wikipedia
www.fluke.com
www.instrumart.com

76
CHAPTER -9
ANNEXURE

77
 ANNEXURES /QUESTIONNARE

Q1.Factors affecting the Purchase Decision?

a) Price
b) Quality
c) Brand image
d) Design

Q2. Quality Of Hindustan Pumps products?

a) Poor
b) Fair
c) Average
d) Good

Q3.Do You Think Services offered Is A Factor Of Choosing Hindustan Pumps

products?
a) Yes
b) No

Q4.Effect of Price in Hindustan Pumps Products?

a) Yes
b) No

Q5. Problems Faced By The Customers Regarding Hindustan Pumps products?

a) Quality
b) Services
c) Price
d) Others

78
Q6. Which Type Of Advertisement You Do To Attract More customers?
a) Internet
b) TV
c) Bill boards
d) Newspaper

Q.7 How Do You Know Hindustan Pumps products?

a) Advertisements
b) References
c) Past Purchases
d) Other specify

Q8. Frequency of Purchase of Equipments?

a) Once a year
b) Twice a year
c) Thrice a year

Q9. Is any effect of Advertisement on Selection?

a) Yes
b) No

Q10 . Either Procuring from Company or Dealer?

a) Company
b) Dealer

Q11. Do you have any Complaints about the products of Hindustan Pumps?
a) Yes
b) No

79
Q12 Are you satisfied with the products and the services of Hindustan Pumps?
a) Yes
b) No

80
81