NAME: NEIL C.

DACANAY
COURSE: MASTER IN MANAGEMENT
SUBJECT: (MM225) STRATEGIC AND CRISIS MANAGEMENT
CHAPTER 3 and 4 Answer to Questions
DATE SUBMITTED: OCTOBER 14, 2017

CHAPTER 3: The External Assessment

Question # 19. Develop an EFE Matrix for your college or university.

(Answer is base on International Peace Leadership College)

Answer:

Question # 20. Distinguish between ratings and weights in an EFE Matrix.

Answer:

Question # 21. List 10 external trends or facts pertaining specifically to your country that would
impact companies in your city.

Answer:

CHAPTER 4: The Internal Assessment

Question # 19. Give an example of two resources for a fast food chain that you believe meet the
three “empirical indicators” criteria? (My example based: Jollibee Foods
Corporation)
Answer: A. Physical Resources – strategic location of the food chain like Jollibee Foods
Corporation they always consider the Vicinity Map of Proposed Site to
be evaluated. The commissary based of the raw materials. Jollibee has
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 Commissary System to ensure the manufacture and distribution of safe
and high- quality food in the most cost-efficient manner is made possible.
Jollibee has three Commissary System sites: Santolan, Pasig City; Mandaue City,
Cebu; and the central site in Canlubang, Laguna. The System, which operates
24/7, manages Jollibee’s total supply chain process.

B. Human Resources - a family-oriented approach to personnel management, making

Jollibee one of the most admired employers in the region with an Employer of
the Year Award from the Personnel Management Association of the Philippines.
Training and program of the personnel is base on the Core Values.
“Through the years, JFC has formed its foundation from good business practices and
strong core values of customer focus, excellence, respect for individuals, teamwork,
spirit of family and fun, humility to listen and learn, honesty and integrity and frugality.
JFC continues its steadfast commitment in upholding these core values.”

Top Philippine Company – REVIEW 2000 (3rd straight year) for JFC
Ranked #1 – Innovative in Responding to Customer Needs
Ranked #1 – Company that Others try to Emulate

C. Organizational Resources – The building structure or the trademark of any company is

one of the resources that meet the criteria. Like Jollibee their image of a bee can
never be imitated especially if that is patented. Mc Donald, Max restaurant etc., has
its own image in their structure. Brand’s values also reflect on their advertising and
marketing. Jollibee knows their target audience very well: the traditional family and
all communication materials focus on the importance of family values, making
Jollibee the number one family fast food chain in the Philippines and a growing
international QSR player. The Code of Business Ethics has also uniqueness in
different company. Information System is also unique to different company like
Jollibee uses NetSuite OneWorld integrated with Oracle at headquarters.

Question # 20. Prepare a culture assessment table as presented in the chapter for a local business

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 that you are familiar with. In other words, rate that business on all 15 culture
criteria presented. What are the implications of your ratings on the strategic planning
process within the firm? (My example based: Jollibee Foods Corporation)

Answer: Dimension Low Degree High

1. Strong work ethic; arrive early and leave late 1 2 3 4 5

2. High ethical beliefs; clear code of business
Ethics followed 1 2 3 4 5
3. Formal dress; shirt and tie expected 1 2 3 4 5
4. Informal dress; many casual dress days 1 2 3 4 5
5. Socialize together outside of work 1 2 3 4 5
6. Do not question supervisor’s decision 1 2 3 4 5
7. Encourage whistle-blowing 1 2 3 4 5
8. Be health conscious; have a wellness program 1 2 3 4 5
9. Allow substantial “working from home” 1 2 3 4 5
10. Encourage creativity/Innovation/Openmindness 1 2 3 4 5
11. Support women and minorities; no glass ceiling 1 2 3 4 5
12. Be highly socially responsible; be philanthropic 1 2 3 4 5
13. Have numerous meetings 1 2 3 4 5
14. Have a participative management style 1 2 3 4 5
15. Preserve the natural environment; have a
Sustainability program 1 2 3 4 5

-The firm culture shows a highly discipline personnel. Based on the firm vision and core values,
One of the Vision: Our people are passionate about their work and thrive in a high performance culture.
We strive to become a model corporate citizen by being relevant to the communities we serve.
Our brands are either #1 or #2 in each of our market segments. It is the vision of JFC to become one of
the three largest and most profitable restaurant companies in the world by 2020. The strength of the firm
is in their cultural values. They should always consider this aspect in any changes of strategy in the
future.

Question # 21. Why is human resource management particularly challenging for international
firm?
Answer: Because of the factor of attachment and comport zone of people. The book gives the example
the family member of the personnel inability to adapt the new environment. This will lead to
premature returns, job performance affected, low morale, marital discord and general
discontent. Culture is one also challenge because any nationals that will settle in another
country will always experience culture shock. Government laws and policies on foreigner also
give challenge to the human resource management. Because different country have different
foreign policy.