Desktop Support L1 Interview Questions and

Answers

1) What is active directory?

ANS:-Active directory authorizes and authenticates all users and computers in a window domain network, ensuring the security
of the computer and software. Through active directory various functions can be managed like creating admin users,

.
connecting to printers or external hard drives

2) What is DHCP and what it is used for?

ANS:-DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a large number of the
computer system in a network. It helps in managing a large number of IP’s very easily.

3) What is DNS?
ANS:-DNS means Domain Naming Service, and it is used for resolving IP addresses to name and names to IP address. DNS is like a
translator for computers, computers understand the number and not the alphabet. For example, if we type like hotmail.com, the
computer doesn’t understand this, so they use DNS which converts (hotmail.com) into (numbers) and then executes the command.

4) What is forward and reverse lookup in DNS?

ANS:-When we convert an IP address into names is called Reverse lookup, while converting names into IP address is called
Forward lookup.

5) What is the IPCONFIG command?

ANS:-IPCONFIG command is used to display the IP information of the computer assigned like DNS IP address and gateway IP
address.

6) What would you use to connect two computers without using

switches?
ANS:-Cross cables are used to connect two computers without using switches.

7) What is a domain?
ANS:-A domain is a set of computers which network recognizes by the internet. It can be used by centrally administer
computers. It is created when you install active directory.

8) What is the operating system?

ANS:-Operating system acts as an interpreter between computer application and hardware. It works as a user interface.

9) What are the types of the operating system or O.S?

ANS:-The two types of operating systems are:

• NOS: Network Operating System. Examples of NOS- Windows NT, 2000,2003

• SOS: Simple Operating System. Examples of SOS – Windows 95,98, ME

10) Explain about VPN server?

ANS:-VPN means Virtual Private Network. It is a private communications network often used by companies or organizations to
communicate confidentially over a public network. This is used by the mobile users in the network.

11) What is group policy?

ANS:-Group policy provides streamlined access to all the users in the network. It can be used to define a user’s security and
networking policies. By group policy, you can keep control over certain function like not allowing the users to shut down the
system or using the control panel or running the command. Group policy is applicable to active directory containers like OU,
site, and Domain.

12) How can you take a backup of emails in MS Outlook?

 ANS:-If you are using email for work, you are most likely using an Exchange or IMAP account. Exchange and IMAP servers automatically
archive your email so that you can access it anytime or anywhere. If you have an Exchange account, check with your admin about how to
access your archived email.

If you want to back up the message folders locally (in addition to keeping them on the server), you can automatically move or delete older
items with AutoArchive or export the items to a .pst file that you can restore later as needed and use by importing.

1. Select File > Open & Export > Import/Export.

2. Select Export to a file, and then select Next.

3. Select Outlook Data File (.pst), and select Next.

4. Select the mail folder you want to back up and select Next.

5. Choose a location and name for your backup file, and then select Finish.

6. If you want to ensure no one has access to your files, enter and confirm a password, and then select OK.

The messages that you keep in a .pst file are no different from other messages. You can forward, reply, or search through the stored
messages as you do with other messages.

13) How many logical drives is it possible to fit on to a physical

disk?
 ANS:-The maximum number of the logical drive that can fit on a physical disk is 24, while the extended partition can only have

.
23 logical drives

14) How many classes are there for “IP addresses” and what are
the ranges?

They are segregated into five classes

Class A === 0 -126 ( 127 is reserved for loop back)

Class B ==== 128- 191

Class C ==== 192-223

Class D ==== 224-239

Class E ==== 240-255

15) What is “Bootloader”?

ANS:-Bootloader facilitates the loading of the operating system on the system. It enables the booting process and gives the OS option to

the users while starting the system .

16) How to Join System in Domain

ANS:-

1. On the Start screen, type Control Panel, and then press ENTER.
2. Navigate to System and Security, and then click System.
3. Under Computer name, domain, and workgroup settings, click Change settings.
4. On the Computer Name tab, click Change.
5. Under Member of, click Domain, type the name of the domain that you wish this computer to join, and then click OK.
6. Click OK, and then restart the computer.

17) What is latest Windows 10 Version?

ANS:-21H1

18) What Outlook OST and Pst

ANS:-OST and PST both are the data storage file of Outlook. The OST files save data for offline use while PST stores data in the client's
local disk. OST file can be converted to PST file format and vice versa

19) if the one Laptop Black Screen come in what Trouble Shutting we
have to done

ANS:-If, after following the steps above, the laptop still has a black or blank screen, there is a hardware issue. The list below displays

the most common hardware failures.

1. Loose or disconnected cable.

 2. Bad LCD power inverter.

3. Bad CCFL or backlight.

4. Bad LCD screen.

5. Bad graphics card or onboard graphics chip.

6. Bad or shorting-out motherboard.

7. Ram Issue

If your laptop is under warranty, we recommend you contact the laptop manufacturer for directions on how to get it repaired.

If the laptop is not under warranty, unfortunately, for most end-users, repairing a bad LCD or motherboard can be complicated or may

result in further damage if not done properly. We recommend you take the laptop to a repair shop and have them replace the defective

hardware.

If you want to try replacing the LCD screen yourself, there a few companies that sell LCD screens for almost any laptop.

20) one laptop audio not come what we have to done

ANS:-we need to check Audio driver and my be Hardware issue so first we need to reinstall driver

21).Net 3,5 how to install in System

ANS:-Enabling Microsoft .NET Framework 3.5 through the Windows control panel
The .NET Framework 3.5 can be enabled through the Windows control panel.
Related: How to find the control panel on Windows 8.1 and Windows 10
1. Enter the term "Programs" in the control panel search field
2. Choose "Turn Windows features on or off" option; Windows may take up to a minute to populate this dialogue box.
3. Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box and click OK ; expand the + sign and ensure that all boxes
are checked:

4. Follow the installation process and restart the computer.

Installing .NET Framework 3.5 on a Server through Role Management
Select Start -> Admin Tools -> Server Manager.
Click the option "Features" in the window on the left-side of the screen.
Select and add .NET Framework 3.5.
Follow the installation process and restart the computer.