CONFIRMATION & RECEIVING For this unit the claim ID was 09334598113.

In this process the unit is unboxin

TRAVELER For this process a traveler is printed to follow for the different process, notes,

Technician does a review on Repair Form, Fault codes, and information on rep
TRIAGE mechanical functions to determinate The parts that are damaged. For this case
PASS.
 Technician write on traveler and repair center the parts that are needed: Back
REPAIR device will send to Awaiting parts.

AWP Technician send to Awating parts adding all the parts on Repair center. Purcha
598113. In this process the unit is unboxing, next receiving, then pictures are taken.

to follow for the different process, notes, part numbers that are needed, failures, test, and so on.

Form, Fault codes, and information on repair center to detect what kind of failures or defects have the device. Technician check all functio
e The parts that are damaged. For this case are: Back cover, LCD, Hinges, LCD flex and Webcam. for this device the Triage Code and Audit
pair center the parts that are needed: Back cover, LCD, Hinges, LCD flex and Webcam. For this case the parts are not available in Warehous

dding all the parts on Repair center. Purchasing team see the parts for this claim.
on.

ave the device. Technician check all functional,

for this device the Triage Code and Audit code were
ase the parts are not available in Warehouse, so this
CONFIRMATION & RECEIVING
For this unit the claim ID was 057594981130. In this process the unit is un
receiving, then pictures are taken.

Traveler
For this process a traveler is printed to follow for the different process, notes
that are needed, failures, test, and so on.

The unit does not turn on, so it needs to dissasambly the unit to check inside t
TRIAGE Triage code and Audit Code were Pass
 When the unit was open we discover all parts had liquid damaged for this pro
REPAIR is sent to another Work center to check wich parts are damaged .

Liquid damage
57594981130. In this process the unit is unboxing, next
ving, then pictures are taken.

d to follow for the different process, notes, part numbers

needed, failures, test, and so on.

ds to dissasambly the unit to check inside the causes. The

ass
er all parts had liquid damaged for this process the device
heck wich parts are damaged .
 For this unit the claim ID was 011454681134 . In this process the unit is unbox
CONFIRMATION & RECEIVING receiving, then pictures are taken.

For this process a traveler is printed to follow for the different process, notes,
TRAVELER that are needed, failures, test, and so on.

The unit does not turn on, has cracked screen so it needs to dissasambly the
TRIAGE inside the causes. Triage Code and Audit code were PASS.

This unit was completely destroyed and the parts that are needed are: LCD, LC
REPAIR Cover ODD, HDD, M8, RAM, Speakers, Bezel.
 CUSTOMER SERVICE (AUTHORIZE Due to are a lot of components that are damaged, the device is sent to CSR to
ADH CHARGES) repairable or BER.

BER Unit had an extensive damage, with up to 95% of components were c

4681134 . In this process the unit is unboxing, next

to follow for the different process, notes, part numbers

o on.

acked screen so it needs to dissasambly the unit to check

Triage Code and Audit code were PASS.

and the parts that are needed are: LCD, LCD cover, Base
rs, Bezel.
are damaged, the device is sent to CSR to verify if is

age, with up to 95% of components were crashed

 For this unit the claim ID was 074189081136 . In this process the unit is unbox
CONFIRMATION & RECEIVING receiving, then pictures are taken.

For this process a traveler is printed to follow for the different process, notes,
that are needed, failures, test, and so on.

TRAVELER
 TRIAGE OS not loading for this device. Triage Code and Audit code were PASS.

The repair can not be completed due to we have to discard that MB works cor
REPAIR because of the BIOS is corrupted. The unit is sent to MB Repair work center

MOTHERBOARD REPAIR Motherboard works correctly, the damaged was in HDD.

9081136 . In this process the unit is unboxing, next

to follow for the different process, notes, part numbers

o on.
e Code and Audit code were PASS.

e to we have to discard that MB works correctly, this

he unit is sent to MB Repair work center

amaged was in HDD.

 For this unit the claim ID was 019781081139 . In this process the unit is unbo
CONFIRMATION & RECEIVING receiving, then pictures are taken.

For this process a traveler is printed to follow for the different process, notes,
TRAVELER that are needed, failures, test, and so on.

The unit is inspected for a specialist, in this case a special technician that analy
LOOPER (REWORK) units (Reoworks)
 the unit is not charging, this problem is because of the ac adapter is generic, th
TRIAGE (REWORK) customer's claim is the keyboard is not working, however the Keyboard is wor

REPAIR
1081139 . In this process the unit is unboxing, next

to follow for the different process, notes, part numbers

o on.

in this case a special technician that analyze this kind of

m is because of the ac adapter is generic, the other
not working, however the Keyboard is working fine.
CONFIRMATION & RECEIVING For this unit the claim ID was 019781081139 . In this process the unit is unbo

TRAVELER

The device has a damage on one of the USB ports, The device does not turn
TRIAGE was FA
CUSTOMER SERVICE Customer Service sent Pictures to
1081139 . In this process the unit is unboxing, next receiving, then pictures are taken.

f the USB ports, The device does not turn on. However, due to the claim is in WARRANTY and the damaged is ADH, it needs to be sent to C
was FAIL and Audit code Damaged by Customer.
Customer Service sent Pictures to SquareTrade reporting this damaged to determinate how to proceed.
e damaged is ADH, it needs to be sent to CSR. Triage Code
ow to proceed.