PREFACE

First of all, the writer’s deepest thanks to Allah SWT, the lord of the universe. All

praises are mere to the Mightiest Allah SWT, for the gracious mercy and tremendous blessing

for our life. May shalawat and salam always be intended for Prophet Muhammad SAW, His

family, His friend, for us and His followers until the end day.

This “English for Hospitality Major” can be finished by the authors on time. It is

because of the need for hospitality students in learning English. This book is concerned with

the authors enriching the vocabulary, grammar, speaking, and writing skills of hospitality

students. The authors are expected students can achieve their goals in learning English from

this book so that the material can be learned meaningfully and successfully.

This book contains vocabulary, grammar, speaking, and writing exercises. All of the

exercises in this book are considered for vocational high school students so the level of

difficulties should be adjusted to their abilities. This book provides texts that are suitable for

what students learn in their “Semester Genap” and create speaking and writing needs for their

skills in school and the workplace.

In organizing this book, the authors truly get lots of challenges and obstacles but with

help of many people, those obstacles can be passed. The authors also realize that there are

still many deficiencies in process of creating this book. Because of it, the authors would like

to say thank you to all people who helps and take part in the process of creating this book.

Hopefully, Allah SWT reciprocates all help with a great blessing. The authors realize that this

paper still has flaws and imperfections in arrangement and content. Then, the authors hope

the criticism from the readers can help the authors to develop perfection in the next paper.

Lastly, hopefully, this book can help students to improve their abilities in learning English.

Bogor, January 24th, 2023

Authors
 Table of Content

Preface.............................................................................................................................

Table of Content.............................................................................................................

Authentic material...........................................................................................................

Input................................................................................................................................

Starter..............................................................................................................................

Analogy...........................................................................................................................

Activities.........................................................................................................................

Activity 1: Building Vocabulary.........................................................................

Activity 2: Creating Sentence.............................................................................

Activity 3: Arrange Sentence..............................................................................

Activity 4: Start to Speak

Activity 5: Telephone Courtesy

Activity 6:

Activity 7:

Activity 8:

Activity 9:

Activity 10:
 AUTHENTIC MATERIAL

Conversation

Receptionist: Good morning. Welcome to The Grand Woodward Hotel.

Client: Hi, good morning. I'd like to make a reservation for the third weekend in September.

Do you have any vacancies?

R: Yes sir, we have several rooms available for that particular weekend. And what is the

exact date of your arrival?

C: The 24th.

R: How long will you be staying?

C: I'll be staying for two nights.

R: How many people is the reservation for?

C: There will be two of us.

R: And would you like a room with twin beds or a double bed?

C: A double bed, please.

R: Great. And would you prefer to have a room with a view of the ocean?

C: If that type of room is available, I would love to have an ocean view. What's the rate for

the room?

R: Your room is five hundred and ninety dollars per night. Now, what name will the

reservation be listed under?

C: Charles Hannighan.

R: Could you spell your last name for me, please?

C: Sure. H-A-N-N-I-G-H-A-N

R: And is there a phone number where you can be contacted?

C: Yes, my cell phone number is 555-26386.

R: All right, Mr. Hannighan, your reservation has been made for the twenty-fourth of
September for a room with a double bed and a view of the ocean. Check-in is at 2 o'clock. If

you have any other questions, please do not hesitate to call us.

C: Great, thank you so much.

R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.
Text

How to handle a room reservation

1. First, as soon as the guest requests the reservation of a room inquire the guest about the

type of room and date required.

2. Second, after mentioning the type of room and date, look at the room status board and the

reservation chart for the availability of the requested room.

3. Third, if the date indicates fully booked, politely tell the guest that the room is not

available. If the room is available then be ready with a reservation form to enter the guest

details.

4. Fourth, when a reservation request accepts the details concerning the guest should be

entered on the reservation forms, and again those details to the computer.

5. Fifth, inure the guest about the confirmation of reservation. It is necessary to ask you to

send the confirmation charge and written confirmation.

6. Sixth, type out the reservation slip into the two copies. Keep one in Whitney’s rack and

attach another with the reservation form.

7. Seventh, block off the room on the reservation chart with the help of a pencil.
Input

What are
they doing?

Starter

Reservation is a bilateral contract between a hotel and a guest, according to which the hotel

must provide the specified room type to the guest and the guest must agree to pay all relevant

charges.

Giving Stimulus

Think and Discuss

Think about what the steps are and discuss them with your friend
Analogy
 ACTIVITIES

Activity 1: Building Vocabulary

Connect the words below to the proper translation provided

1. Book a. Tamu

2. Stay b. Penuh

3. Available c. Akomodasi

4. Full d. Resepsionis

5. Accommodation e. Aturan

6. Room f. Tersedia

7. Guest g. Memesan

8. Receptionist h. Membatalkan

9. Rules i. Kamar

10. Cancel j. Menginap

 Activity 2: Creating Sentence

Make 5 sentences using the vocabulary above.

1. .............................................................................................................

2. .............................................................................................................

3. .............................................................................................................

4. .............................................................................................................

5. .............................................................................................................
 Activity 3: Arrange the sentence

Arrange the reservation steps into the correct steps.

1. Determination of room availability

2. Reservation inquiry

3. Confirmation of the reservation

4. Generation of the reservation report

5. Accepting or denying reservation request

6. Maintenance of the reservation record

7. Creation of the reservation record

 Activity 4: Start to Speak

Practice the dialog above with your friend, and play the role of the receptionist and guest.

Receptionist: Good morning. Welcome to The Grand Woodward Hotel.

Guest: Hi, good morning. I'd like to make a reservation for the third weekend in September.

Do you have any vacancies?

R: Yes sir, we have several rooms available for that particular weekend. And what is the

exact date of your arrival?

G: The 24th.

R: How long will you be staying?

G: I'll be staying for two nights.

R: How many people is the reservation for?

G: There will be two of us.

R: And would you like a room with twin beds or a double bed?

G: A double bed, please.

R: Great. And would you prefer to have a room with a view of the ocean?

G: If that type of room is available, I would love to have an ocean view. What's the rate for

the room?

R: Your room is five hundred and ninety dollars per night. Now, what name will the

reservation be listed under?

G: Charles Hannighan.

R: Could you spell your last name for me, please?

G: Sure. H-A-N-N-I-G-H-A-N

R: And is there a phone number where you can be contacted?

G: Yes, my cell phone number is 555-26386.

R: All right, Mr. Hannighan, your reservation has been made for the twenty-fourth of

September for a room with a double bed and a view of the ocean. Check-in is at 2 o'clock. If

you have any other questions, please do not hesitate to call us.

G: Great, thank you so much.

R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.
 Activity 5: Telephone Courtesy

Training Summary questions.

1. In how many rings phone should be picked up?

2. What is standard phrase of Picking up External and Internal calls?

3. Why we need to smile over phone?

4. What is correct posture while attending guest calls?

5. What is standard phrase for any internal guest call?

6. What should be the pitch of the voice while speaking to guests?

 Activity 6: Offering Help and Advice

Write the correct word on the line that will complete the sentence.

Pleasure Appreciate Your Pardon

Door Thank Me Need

Don’t Bags Assistance Mention

Having Would My Assist

Help Some For

1. _____________ you like some help?

2. _________ me ma’am, do you ___________ help with your ___________?

3. Excuse _________, could you __________ me with my luggage?

4. Pardon me, do you need any __________ opening the __________?

5. I’m ____________ trouble getting this safe open. Could you _________ me?

6. _________ mention it ma’am. It was my ____________.

7. Would you like _________ some help with _______ luggage?

8. _________ you so much _________ your help?

9. Thanks, I really _____________ your help?

10. Don’t __________ it sir, it was __________ pleasure.

 Activity 7: Multiple choice test

Choose a, b, c or d for the correct answer.

 Activity 8: Essay question

Answer the following questions based on the conversation below!

Conversation

Receptionist: Good morning. Welcome to The Grand Woodward Hotel.

Client: Hi, good morning. I'd like to make a reservation for the third weekend in September.

Do you have any vacancies?

R: Yes sir, we have several rooms available for that particular weekend. And what is the

exact date of your arrival?

C: The 24th.

R: How long will you be staying?

C: I'll be staying for two nights.

R: How many people is the reservation for?

C: There will be two of us.

R: And would you like a room with twin beds or a double bed?

C: A double bed, please.

R: Great. And would you prefer to have a room with a view of the ocean?

C: If that type of room is available, I would love to have an ocean view. What's the rate for

the room?

R: Your room is five hundred and ninety dollars per night. Now, what name will the

reservation be listed under?

C: Charles Hannighan.

R: Could you spell your last name for me, please?

C: Sure. H-A-N-N-I-G-H-A-N

R: And is there a phone number where you can be contacted?

C: Yes, my cell phone number is 555-26386.

R: All right, Mr. Hannighan, your reservation has been made for the twenty-fourth of

September for a room with a double bed and a view of the ocean. Check-in is at 2 o'clock. If

you have any other questions, please do not hesitate to call us.

C: Great, thank you so much.

R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.
Activity 9: Menyusun kalimat
Activity 10: