Appendix V

Current Job Information

Smoke Damage Water Damage Other

Comm. Res. Comm. Res. Comm.
Revenue 269,568.00 52,915.20 284,406.00 55,818.00 54,780.00
Overhead cost allocated 54,000.00 10,800.00 39,600.00 7,920.00 480.00
Direct Labour Cost 96,000.00 19,200.00 91,200.00 18,240.00 9,600.00
Number of labour hours 2,542.00 509.00 1,865.00 373.00 240.00
Direct materials 120,000.00 24,000.00 117,000.00 23,400.00 33,000.00
Equipment hours used 394.00 79.00 678.00 136.00 85.00
Total cost 270,000.00 54,000.00 247,800.00 49,560.00 43,080.00
Metro total cost benchmark 264,000.00 52,800.00 252,000.00 50,400.00 51,000.00
Comm = Commercial, Res = Residental, amounts per job
 Total Total
Res. Comm. Res.
10,856.40 608,754.00 119,589.60 728,343.60
960.00 94,080.00 19,680.00 113,760.00
1,920.00 196,800.00 39,360.00 236,160.00
45.00 4,633.00 927.00 5,560.00
6,600.00 270,000.00 54,000.00 324,000.00
17.00 1,157.00 232.00 1,389.00
9,480.00 560,880.00 113,040.00 673,920.00
10,200.00
 Areas

Financial

Customer

Internal Process

Organizaitional Learning & Growth

 What To Do
Profitability
Profitability
Cost performance
More customers
Happy customers
Improved response time
Improved cycle time
Improved cost containment
Improved employee training
Improved employee engagement
Tracking
Net profit to target (%)
Revenue growth (%)
Difference between actual and estimated costs
Increase in customers (#)
Satisfaction score from customer satisfaction survey
time from first phone call to arrival on site (# of minutes)
Time from first phone call to completion of work (# of days)
Difference from Metro benchmarks ($)
Hours of training (#)
Satisfaction score from employee engagement survey