2/13/23, 4:20 PM 2525987 - Internal Server Error, SoapFaultCode:5 Server Error or Timeout error (ICM_HTTP_TIMEOUT) in jobs using the

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SAP Knowledge Base Article

2525987 - Internal Server Error,

SoapFaultCode:5 Server Error or Timeout
error (ICM_HTTP_TIMEOUT) in jobs using
the asynchronous channel
Component: SV-SMG-SVC (Administration of Service Connections with Solution Manager), Version: 24,
Released On: 16.12.2019

Symptom
Communication with SAP Backend fails with Internal Server Error SRT_CORE 122 or Timeout error
(ICM_HTTP_TIMEOUT) when checking the response from SAP.

Hint: Regarding error message Timeout error (ICM_HTTP_TIMEOUT) check the parameters PROCTIMEOUT
(e.g. 600) and TIMEOUT (e.g. 120) for HTTPS protocol for all application servers (see sm51) in transaction
smicm at first.

1. "HTTP Code: 500 ( Internal Server Error )" or "ICM_HTTP_TIMEOUT" occurs in the error log in transaction
SRT_UTIL.

2. The job SM:LMDB GENERIC UPLOAD fails with SoapFaultCode:5 Server Error.

3. Other jobs cancel with "Internal Server Error".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real
data is purely coincidental.

4. Affected is also step 3.2 in SOLMAN_SETUP -> System Preparation -> Setup Connectivity to SAP -
>  Support Hub Connectivity. Finalize Supoport Hub Connectivity will get red.

Environment
SAP SOLUTION MANAGER 7.2 SP05 and higher

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Reproducing the Issue

Check the job logs.

Effected jobs are:

Job Name Report Name Component Comment

SM:LMDB GENERIC UPLOAD RLMDB_UPLOAD_BACKGROUND SV-SMG-  LMDB Generic

LDB Upload (new
system upload)

SM:SERVICE_CONNECTION_MIGRAT_SP7 AI_SC_MIGRATION SV-SMG- Service

SVC Connection
Migration

REFRESH_ADMIN_DATA_FROM_SUPPORT AI_SC_REFRESH_READ_ONLY_DATA SV-SMG- Customer

SVC Master Data
for
VAR/hosting
partners

SEND_SYSTEM_RELATIONSHIP_TO_SUPP AI_SC_SEND_SYSTEM_RELATIONSHIP SV-SMG- Send System

SVC Relationship

SM:UPLOAD SYSTEM DATA AI_SC_UPLOAD_SYSTEM_DATA SV-SMG- Upload system

SVC  data to SMP &
MP

SM:GET CSN COMPONENTS DSWP_GET_CSN_COMPONENTS SV-SMG- Download SAP

IMP Component list

SM:GET_PPMS_DATA_FROM_OSS DSWP_GET_PPMS_DATA_AUS_OSS SV-SMG-OP Download

PPMS data

SM:RCD_CHECK_UPDATES RCSU_AUTO_NOTIFY_AND_DWLD SV-SMG- Rapid Content

RCD Delivery

SM:SYNC SAP SESSIONS RDSWPCISERVICEPLAN SV-SMG- Service order

SVD synchronization

SM:UPDATE RULES RDSWPRULESUPDATE SV-SMG-OP Update rules

from SAP

Check Error Log in transaction SRT_UTIL.

Cause
The issue is cause by SAP backend infrastructure.

The SAP backend infrastructure is currently working as expected.

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13.12.2019 - 15.12.2019: The issue was solved on 15.12.2019

29.11.2019: issue is resolved

02.10. - 08.10.2019: The issue was solved on 08.10.2019 11:50 CET.

28.08.2018: The issue was solved few days later

29.05. - 30.05.2018: The issue was solved on 30.05.2018

04.05. - 07.05.2018: The issue was solved on 07.05.2018

Resolution
1. Sporadic issue: Implement SAP note 2639809 - SupportHub: Retries on synchronous fails
(/sap/support/notes/2639809) (Solution Manager 7.2 SP05 - SP07) to avoid sporadic connection issues. A job
can get occasionally cancelled with one of the mentioned errors. This is usually not critical because the data is
processed by the next run.

2. If the symptoms are present in the "downtime" listed above, SAP checks the error in SAP backend system
and it will be fixed on SAP side. This KBA will be updated once the error is resolved. There is no action
necessary from customer side.

3. If the error situation occurs regularly (permanent) outside the "downtime" listed above, open an incident or
chat.

Keywords
REFRESH_ADMIN_DATA_FROM_SUPPORT; SM:UPLOAD SYSTEM DATA;
SEND_SYSTEM_RELATIONSHIP_TO_SUPP

Attributes
Key Value

Other Components XX-SER-NET-HTL (Problems with remote access from SAP to Customer system)

Products
Products

SAP Solution Manager 7.2

This document is referenced by

SAP Note/KBA Title

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