Deletion Month Region Section

Adar 783 Global 2

Adar 783 Global 2
Adar 783 Global 2
Adar 783 Global 2
Adar 783 Global 2
Adar 783 Global 2
Adar 783 Global 2
Adar 783 Global 2
Adar 783 UK 3
Adar 783 UK 3
Adar 783 UK 3
Adar 783 UK 3
Adar 783 UK 3
Adar 783 UK 3
Adar 783 UK 3
Adar 783 UK 3
Adar 783 North Amer4
Adar 783 North Amer4
Adar 783 North Amer4
Adar 783 North Amer4
Adar 783 North Amer4
Adar 783 North Amer4
Adar 783 Europe 7
Adar 783 Europe 7
Description
Globally, 71% of CX professionals don’t quantify how CX improvements drive business metrics.
75% of customers seeking online experiences in Spain say they will spend more for good customer service.
Globally, 45% of consumers say they prefer ecommerce websites with more number of testimonials for shopping.
Globally, 49% of consumers prefer mobile phones for shopping online.
Globally, 34% of consumers say they find buggy and complicated websites as the most frustrating aspect of online
Globally, 75% of customers say they are willing to spend more to buy from companies that offer them a good custo
Globally, 63% of CX managers say their company prioritises CX more than a year ago.
Globally, 80% of customers say they would switch brands after more than one bad experiences.
Considering Covid-19, 83% of the UK consumers say they are quite concerned about infection risk when it comes to
In the UK, 55.3% of consumers preferred payment type that delivers more security while eliminating the need for t
In the UK, 78.3% of consumers have become habitual to contactless payment.
In the UK, the customer satisfaction index stood at 76.8 as on January 2021.
In the UK, retail (non-food) leads other sectors for customer satisfaction with a year-on-year change of 80.5 durin
In the UK, First direct is the top ranked organisation for customer service with an index score of 85.5 during Januar
In the UK, the average customer satisfaction index for web chat declined to 70.9 during January 2021, as compared to 72.6 du
In the UK, 94% of consumers say they prefer online orders, which get delivered to their home.
In the US, 90% of consumers said they are willing to pay extra for anything that comes from a brand they trust.
In the US, 40% of consumers said the most important factor for trust in a brand is its quality materials and craftsma
In the US, 45% of consumers said high quality images and detailed product descriptions are the top reasons they tr
In the US, 30% of consumers consider "being sold directly by the brand manufacturer" as a top reason to trust a pro
In the US, 48.7% of consumers say they have replaced their regular products purchased at physical stores with onl
In the US, 61.2% of the consumers say they have not changed their brand selection habit at all over the past 12 mo
In Europe, 77% of shoppers say they would switch to a competitor after more than one bad experience with a brand
In Europe, 56% of shoppers say they have used a new support channel in 2020.
Date Source Status
Adar 781 Forrester Unpublished
Shevat 781 Zendesk Unpublished
Shevat 781 BrizFeel Not Found
Shevat 781 BrizFeel Unpublished
Shevat 781 BrizFeel Unpublished
Tevet 781 Zendesk Unpublished
Tevet 781 Zendesk Unpublished
Tevet 781 Zendesk Unpublished
Adar 781 TietoEVRY Unpublished
Adar 781 TietoEVRY Unpublished
Adar 781 TietoEVRY Not Found
Tevet 781 The Institute of Customer Service Not Found
Tevet 781 The Institute of Customer Service Unpublished
Tevet 781 The Institute of Customer Service Unpublished
Tevet 781 The Institute of Customer Service Unpublished
Tevet 781 IMRG Unpublished
Adar 781 Salsify, via PR Newswire Unpublished
Adar 781 Salsify, via PR Newswire Unpublished
Adar 781 Salsify, via PR Newswire Unpublished
Adar 781 Salsify, via PR Newswire Unpublished
Tevet 781 Raydiant Not Found
Tevet 781 Raydiant Not Found
Shevat 781 Zendesk Unpublished
Shevat 781 Zendesk Unpublished