accessible to consumers and traders 3

accommodation for residential purposes 3

acknowledgement of receipt 3
acquires physical possession of the goods 3
additional charges 3
additional charges may be payable 2
additional freight, delivery or postal charges 2
additional information 2
additional information requirements 2
additional period 5
additional period of time 5
administrative provisions 2
affect national law 3
affect national law in the area 2
agreed in the contract 2
agreed upon 4
amendment to Directive 2
amount to be paid 2
ancillary contracts 2
applicable technical protection measures 2
applicable to the contract 2
attend the auction 2
attend the auction in person 2
away from business premises 2
bear the cost of returning 3
bear the direct cost of returning 4
betting transactions 2
bidding procedure 2
burden of proof 4
business, craft or profession 3
business opportunities 2
business premises 18
business premises of the trader 8
business-to-consumer contracts 2
calculated in advance 7
cannot be controlled by the trader 2
cannot normally be returned by post 5
cannot reasonably be calculated in advance 6
car rental 2
care services 2
characteristics and functioning of the goods 3
characteristics of the goods 3
characteristics of the goods or services 3
charges cannot reasonably be calculated 2
charges may be payable 2
clear and comprehensible manner 2
clearly and legibly 2
clearly personalised 2
codes of conduct 2
collect the goods 6
commercial guarantees 2
commercial practices 2
Commission shall consult stakeholders 3
complaint handling 2
complaint handling policy 2
complaints 2
compliance costs 2
comprehensible manner 2
concerning the exercise of the right 2
concluded immediately 2
concludes the contract 2
concluding the contract 2
conclusion of the contract 15
conclusion of the distance contract 2
conditions for terminating the contract 3
confirmation of the contract 3
conformity for goods 2
consisting of multiple lots or pieces 2
construction of new buildings 2
consult stakeholders 3
consumer protection 16
consumer rights 3
consumers 35
consumers and traders 9
contact details 2
contract law 5
contracting parties 4
contracts covered by this Directive 2
contracts for the supply of water 8
contracts negotiated away from business premises 2
contractual information 7
contractual information requirements 3
contractual obligations 4
contractual remedy 2
contractual rights 2
contractual terms 4
conversion of existing buildings 2
cost borne by the trader 2
cost of returning the goods 11
costs of delivery 2
Council Directive 5
covered by this Directive 3
craft or profession 3
cross-border 8
cross-border healthcare 2
cross-border potential 2
damage to the goods 2
decision to withdraw 8
decision to withdraw from the contract 6
decision to withdraw from this contract 2
dedicated website 3
defined period 2
defined period of time 2
definition of an off-premises contract 2
deliver the goods 13
delivered separately 3
delivered to the consumer 2
delivered to the consumer's home 2
delivery of goods 5
delivery of the goods 2
delivery or postal charges 2
delivery period 3
delivery period is essential 2
delivery restrictions 2
dependent on fluctuations in the market 2
digital content 23
digital content with hardware and software 2
digital form 2
diminished value 4
diminished value of the goods 4
direct cost 4
direct cost of returning the goods 4
direct selling 3
Directive 149
distance and off-premises contracts 11
distance communication 10
distance contract 12
distance contracts 8
distance or an off-premises contract 3
distance or off-premises contracts 2
distance sales 7
distance sales or service provision 4
distance sales or service provision scheme 4
district heating 16
durable medium 15
duration of the contract 3
EC 35
effective, proportionate and dissuasive 2
electronic commerce 2
electronic communications 3
electronically fill in and submit 3
end of the withdrawal period 2
ensure legal certainty 2
entitled to terminate the contract 4
entitled to terminate the contract immediately 2
excursion organised by the trader 2
exercise of the right 9
exercise of the right of withdrawal 9
exercise the right 2
exercises his right 2
exercises his right of withdrawal 2
exercises the right 2
exercises the right of withdrawal 2
existing buildings 2
existing Union legislation 2
express consent 7
express request 2
expressly agree 2
expressly agreed 2
expressly agreed otherwise 2
extended automatically 2
facilities 3
fax number and e-mail address 3
fifth indent 2
fill in and submit 3
finally concluded 2
financial services 5
fluctuations in the market 2
formal pre-contractual information requirements 2
formal requirements 3
freight, delivery or postal charges 2
fulfilment of the information obligations 2
full coverage 2
full coverage of the contract 2
full harmonisation 2
fully performed 2
functionality including applicable technical protection measures 2
functioning of the European Union 2
functioning of the goods 5
functioning of the internal market 2
fundamental rights 2
games of chance 2
games of chance including lotteries 2
gas or electricity 11
general contract law 2
geographical address 7
goods and services 3
goods or services 20
goods ordered by the consumer 2
guarantee of conformity 3
guarantee of conformity for goods 2
hardware and software 3
harmonisation 7
harmonise 2
harmonised 2
health professional 2
healthcare 8
identity of the trader 4
immovable property 6
inclusive of taxes 2
indeterminate duration 4
individually addressed 2
inertia selling 2
information obligations 2
information on the right of withdrawal 2
information referred to in Article 2
information referred to in paragraph 7
information referred to in points 4
information requirements 17
information requirements for contracts 2
initial transaction 3
inseparably mixed 2
inseparably mixed with other items 2
inserted article 2
inspect the goods 2
instructions on withdrawal 2
intelligible language 2
inter alia 6
internal market 15
interoperability of digital content with hardware 2
passenger transport 2
laid down in this Directive 5
language requirements 3
legal certainty 4
legal guarantee 2
legal guarantee of conformity 2
legal guarantee of conformity for goods 2
legitimate interest 3
level of consumer protection 8
limit set out in paragraph 2
limited volume 11
limited volume or set quantity 10
long-term 3
long-term care 2
lose the right to withdraw 2
loses his right of withdrawal 3
lot or piece 3
lots or pieces 3
lotteries 2
main characteristics 3
main characteristics of the goods 3
market value 3
medical devices 2
medicinal products 2
medium-sized enterprises 2
Member State 5
Member States 60
mixed with other items 2
model instructions 2
model instructions on withdrawal 2
model withdrawal form 8
multiple goods 3
multiple goods ordered by the consumer 2
multiple lots 3
multiple lots or pieces 3
geographical address 2
national law 13
national law in the area 2
national law language requirements 2
national legislation 6
national level 2
national provisions 8
national provisions transposing this Directive 2
national rules 2
natural person 2
natural persons 2
nature of the goods 2
nature of the goods or services 2
negotiated away from business premises 2
obligation to pay 7
obligation to pay the trader 4
obligation to provide any consideration 2
obligations laid down in this Directive 2
obligations of the consumer 2
offered by the trader 5
Official Journal 2
OJ L 18
ordered by the consumer 3
ordering 2
ordering process 2
organisations having a legitimate interest 2
organised by the trader 2
organised distance sales 4
organised distance sales or service provision 4
package travel 3
passenger transport 5
patients' rights 2
patients' rights in cross-border healthcare 2
pay the price 2
pay the price thereof 2
pay the trader 5
payments received 3
payments received from the consumer 2
pays or undertakes to pay 2
pecuniary value 2
penalties 6
performance of services 5
physical possession 17
physical possession of the goods 7
physical possession of the last lot 3
physical possession or control 2
physical presence 4
physical presence of the trader 4
place of business 2
policy 3
possession of the goods 7
possession of the last lot 3
possession or control 2
possession or control of the goods 2
possibility to attend the auction 2
postal charges 2
pre-contractual 5
pre-contractual information 5
pre-contractual information requirements 3
price agreed 2
price agreed in the contract 2
price cannot reasonably be calculated 2
price is to be calculated 4
price of the goods 2
price of the goods or services 2
principle of subsidiarity 2
prior express consent 5
privacy and electronic communications 2
produced and supplied in digital form 2
proper functioning 2
proper functioning of the internal market 2
proportionate amount 3
protection granted by this Directive 2
protection measures 3
protection measures of digital content 2
protection of consumers 2
provision of services 5
provisions transposing this Directive 2
psychological pressure 2
public auction 5
public transport 2
purchase the goods 2
purchase the goods or services 2
purpose of this Directive 3
receive the goods 2
receive the goods without undue delay 2
received from the consumer 2
received the goods 2
recourse to other remedies 2
referred to in article 7
referred to in paragraph 10
referred to in point 3
referred to in points 5
refused to deliver the goods 2
regular delivery 2
regular delivery of goods 2
regulations and administrative provisions 2
regulatory 4
reimburse 6
reimburse all payments 2
reimburse all payments received 2
reimbursement 8
relevant interoperability of digital content 3
remuneration 2
rental of accommodation for residential purposes 3
repairs or maintenance 2
reporting requirements 2
retail premises 3
retail premises where the trader 3
retail premises where the trader carries 3
return 3
returned 5
returned by post 5
returning 14
returning the goods 13
right of withdrawal 51
right to withdraw 4
risk of loss of or damage 2
sales contract 4
sales contracts 10
scope of this Directive 5
send back 4
send back the goods 4
sent back 2
sent back the goods 2
service-provision scheme 4
shall consult stakeholders on that information 3
simultaneous physical presence 4
social services 7
specific national provisions 2
specific needs 2
specific sectors 3
specifically requested 2
specifications 4
specified date 2
stakeholders 4
standard delivery 2
stringent consumer protection 2
subject matter 2
subsequent changes 3
subsidiarity 2
substantial conversion 4
substantial conversion of existing buildings 2
successful bidder 2
supplementary costs 2
supplied evidence 2
supplied in digital form 2
supplied on a tangible medium 9
supply of digital content 3
supply of goods 6
supply of water 14
supply of water, gas or electricity 11
tangible medium 10
technical protection 2
technical protection measures 2
telephone call 2
telephone number 2
terminate the contract 7
terminate the contract immediately 2
terminating the contract 3
termination 4
termination of the contract 2
TFEU 2
third party 15
third party indicated by the consumer 2
third party other than the carrier 9
threshold 2
time agreed upon 2
time agreed upon with the consumer 2
time limit 3
time limit set out in paragraph 2
time limits 2
timeshare 3
total costs 2
total price 9
total price of the goods 2
trade, business, craft or profession 3
trader 182
trader and the consumer 8
trader's complaint handling policy 2
trader's website 2
traders 24
traders and consumers 3
trading name 2
trading websites 2
transfer of immovable property 2
transport of goods 3
transport services 2
transposing this Directive 3
transposition 2
unambiguous formulation 2
undertakes to deliver the goods 2
undertakes to pay the price 2
undertakes to pay the price thereof 2
undue delay 6
unequivocal 6
unequivocal statement 5
Union act 2
Union law 2
Union legislation 3
Union level 4
unsealed 2
unsealed after delivery 2
unsolicited 6
unsolicited supply 4
unsolicited supply of goods 2
unsolicited supply or provision 2
usual basis 2
water, gas, or electricity 11
website 7
whichever is the earliest 2
withdraw from the contract 7
withdraw from this contract 4
withdrawal 105
withdrawal after having made a request 2
withdrawal form 9
withdrawal from the contract 2
withdrawal from this contract 2
withdrawal period 26
withdrawal period provided for in article 2
withdrawal period should expire after 4
workplace 2